Booking.com – 23 Cherrywood Drive

01 08 2024

Dear Sirs

Confirmation Number [protected]

This is a complaint about my aborted stay at 23 Cherrywood Drive Drogheda 26th July 2024. When we arrived at the premises the code we were given was incorrect and we had to contact the owner who gave us a different code allowing us access to the property. He indicated that he would come round and see us because he had no idea that we were booked in to his property.

Upon entering the property b we found it had not being cleaned and most certainly not ready to receive guests. Even if that had been the case it was an entirely different property to that which was described on booking.com. Essentially it was a room in a shared house. When the owner arrived he told us that he had cancelled his arrangement with booking.com and had fully booked out his premises with them so that nobody else would be booked in. He did not want to deal with booking.com again , he said, and he dealt with another company called Airbnb or something similar. Consequently he was not ready to receive guests and we would not have wanted to stay had we known it was an Airbnb. We do not stay at Airbnb properties. We explained to the owner that we would not be staying and he fully understood. We have texts from him and photos

Then, of necessity, we booked in to the only hotel room in Drogheda that we could find available at a cost of €179 . That is €59 more than we would have paid at Cherrywood Drive had the accommodation been suitable.

It appears that the €120.00 for Cherrywood Drive has been taken from my credit card and I want that refunded please. I also seek your comments on the additional monies I was compelled to pay to have somewhere to stay. I have confirmation of payment to The Marcy Hotel.

Incidentally I've tried to call booking.com about this problem and when I enter the confirmation number shown at the beginning of this e-mail it is not recognised. However I note that in the recorded message on the telephone helpline the expression confirmation number is used but when one is trying to access assistance the expression used is booking number. If these are the same thing then it would be very helpful if the same terminology could be could be used each time.

Yours faithfully

Jack Jennings