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CB Travel Agencies and Tour Operators Booking.com Booking.com is a fraud
Booking.com

Booking.com review: Booking.com is a fraud

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1:27 am EDT
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Terrible Experience – Unauthorized Cancellation, No Support from Booking.com

I had a confirmed booking (ID: [protected]) at Hotel Munich City in Germany for 17–19 April 2025, made through Booking.com. A day before my trip, I contacted their Twitter support to confirm check-in time. Shortly after, my reservation was cancelled without my knowledge or consent.

I received no OTP, no email, no notification. I had to rebook the exact same hotel and dates—effectively paying twice. Booking.com refused a refund, hiding behind the “non-refundable” policy, even though this was a clear security and verification failure on their platform.

Support was slow, vague, and unhelpful. Their “specialist team” has not responded in weeks. I’ve now filed a formal complaint with the European Consumer Centre.

Booking.com failed to protect my booking, offered no accountability, and left me mentally and financially stressed. Be very cautious when using their platform.

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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
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