Booking.com review: Booking.com is a fraud

Terrible Experience – Unauthorized Cancellation, No Support from Booking.com

I had a confirmed booking (ID: [protected]) at Hotel Munich City in Germany for 17–19 April 2025, made through Booking.com. A day before my trip, I contacted their Twitter support to confirm check-in time. Shortly after, my reservation was cancelled without my knowledge or consent.

I received no OTP, no email, no notification. I had to rebook the exact same hotel and dates—effectively paying twice. Booking.com refused a refund, hiding behind the “non-refundable” policy, even though this was a clear security and verification failure on their platform.

Support was slow, vague, and unhelpful. Their “specialist team” has not responded in weeks. I’ve now filed a formal complaint with the European Consumer Centre.

Booking.com failed to protect my booking, offered no accountability, and left me mentally and financially stressed. Be very cautious when using their platform.