BAERSkin Hoodie review: Tracking info and non-delivery
Replied
I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order" provides an error code and cannot retrieve information. I am severely dissatisfied with the process. Your ads are wonderful, but I'm afraid that's all fluff and advertisement. Either provide my product or provide an immediate refund. You have my order info along with my contact info, so contacting me should not be an issue.
On other complaints I've read from a similar fashion, people are provided with a standardized copied and pasted response, from Stephanie. I want a real person to deal with. The provided customer service number yields negative results too, stating you are unavailable to take my call. This is simply abhorrent.
Douglas Marquardt
Claimed loss: Hoodie which was ordered and the money from my account. This is supposed to be transactional. I have fulfilled my end of the transaction.
Desired outcome: I want the hoodie I ordered, or an immediate refund. This process has been ridiculous.
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Thank you for bringing your concerns to our attention, and we sincerely apologize for the delayed response. We completely understand your frustration regarding the delay in receiving your hoodie, and we are truly sorry for the inconvenience you've experienced.
Upon reviewing your order (XK7X0FTU), I can confirm that it has been delivered. We apologize for the lack of timely updates, especially during the holiday season when delays were more common.
We also apologize for the error you're encountering with the "Find My Order" tool and for any frustration caused by our customer service number. We understand that this has added to your frustration, and we will address this issue to improve the experience for our customers.
Regarding your order, we want to ensure you're satisfied, so if the hoodie has not been received, we will investigate further and provide a resolution. If the item has been lost or there are any other issues, we will arrange either a replacement or a refund, as you requested.
We genuinely value your feedback and will do everything possible to make this right. Thank you for your patience as we resolve this matter.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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