BAERSkin Hoodie review: Customer service is a 0.
Replied
I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2. P928300NTEM6W0FY $62.97, 3.P928300NTEM6WOFY $79.77, 4. P928300NTEHM6W0F6 $99.95, 5. P928300NTEM6W0GR $99.95 6. P928300NTEHM6W0G6 $62.97. All I want to do resolve the over charges and exchange the XL rain pants for a large hoodie. Is this so hard to do? I tried to call the phone number that provided on the website, but it doesn't even ring. Is this a scam? It's now 2025 and I made the order in November 2024. Please resolve as asp. I only ordered 2 items, why was I charged for all these extra items? Please contact me at [protected] as soon as possible.
Claimed loss: 342.84 Plus all time I have tried to contact you!
Desired outcome: A quick response and a refund to my account please. I would like to send the XL rain pants back and exchange for the large hoodie. I don't care about the color.
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Thanks for taking some time to post your review here!
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent orders. We understand your concerns regarding the incorrect items received and the extra charges on your PayPal account. Please be assured that this is not the experience we aim to provide.
We have already sent you an email to address the issues you're facing and to assist with resolving the overcharges and the return of the XL rain pants, as well as your pending order for the hoodie. We are committed to ensuring that you receive the correct items and a refund for the unauthorized charges as quickly as possible.
We understand your frustration with the difficulty in reaching us, and we are actively working to make this right. Please check your email inbox for the steps to resolve your concerns, and rest assured, we are handling this as a priority.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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