BAERSkin Hoodie review: Still haven't received my order. Order #HGC9K33B
Replied
I ordered 2 Hoodies with rain gear option. Your text to me says they are on the way with order tracking #'s from Feb. 4,2025. UK005034482YP & UK005026968YP. The tracking numbers don't work on any of the delivery services. UPS, Fed-ex or USPS. I need the products I ordered or a complete refund. I was going to use these in Alaska next month, and was excited about havng them,but from all the compliants I see where people are not getting their order and being ignored and cant actual talk to someone, it sounds like this company is defrauding people purposley. The card I used needs to be refunded or they plain to take legal action if the product is not delivered or refunded.
Desired outcome: refund or delivery of the products
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Thanks for your review!
Apologies for the frustration and inconvenience you’ve experienced. Upon checking, your order HGC9K33B has already been delivered. We recently sent you an email with the tracking information details.
Regarding the tracking numbers, they were provided by our shipping partner, and while they may not always show updates on major carrier websites, the package has been successfully delivered. If you are unable to locate it, we recommend checking with household members or neighbors who may have received it on your behalf.
We understand your concerns and take them seriously. If you are still unable to locate your package, please let us know by responding to our recent email, and we will do our best to assist further. Again, we sincerely apologize for any confusion or inconvenience.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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