BAERSkin Hoodie review: Lack of communication, delayed shipping, and lack of, or severe delay of, promised refunds
Replied
Many many emails later, and unresolved questions (such as, are all the zippers reversed, or are these items defective? no response) most of the order was returned. The pants were retained, but now see they are cut with too low a rise (and wearer is not fat). Would not recommend. Once told items were to be returned, BS went dark, with no response to follow up emails. There is no phone number one can call. Anticipate a terrible time getting the promised refunds, and will probably have to try to charge this expensive order back. Oh, and note that unlike every other retailer out there, you have to pay to return these items. And note the "women's" gear is not cut for women, these are the same unisex items.
Recommendation: Don't do it.
Thanks for leaving a review here!
We sincerely apologize for the inconvenience and frustration you’ve encountered with your order. We understand how disappointing it is when communication is lacking, and we regret that your experience has not been as smooth as it should have been.
Regarding returns, our website clearly states that customers are responsible for the cost of returning goods. Unfortunately, we cannot accept packages delivered without prepaid shipping charges. While we strive to offer free shipping on all orders, return shipping costs generally fall to the customer, and we are unable to cover them.
In regard to the women’s version of our products, they are specifically designed to fit women’s bodies. You can view the size differences by comparing the size charts for both the men’s and women’s versions, which can be found on their respective product pages. We hope this helps clarify the fit, but if you need further assistance, feel free to contact me directly at stephanie@baerskinhoodie.com.
Once again, we deeply apologize for the frustration you’ve faced, and we’re working to improve our communication and service.
Best,
Stephanie
I already returned the items at my cost. I don't know why the response includes information about returning at your own cost. I received an email, apparently only because I posted a complaint. The email, however, was simply the same script about how to return, where to return, etc. I had already provided the return tracking number, the date it was received, a scanned set of return documents, and my calculation of the refund amount. I requested information on when the credit would be posted. No response to to that core question. This "response" did not respond to my issues, and I await a sizeable refund. Fingers crossed - which should not be the state of things.
And regarding "women's" sizes - the women's jacket has long arms and my wife says is obviously cut for a man. The zippers were backward, as well, not sure what that is about. I asked, but no response.
This is not the experience people are used to in online shopping - I will never order from this company again and regret doing so.
No response here, and no response to email. I have disputed this with my credit card. Just Don't Do It.
0 comments