BAERSkin Hoodie review: Order cancelled but no refund issued
Replied
I placed an order for a Baerskin tactical hoodie and outer jacket on 12/20/24. I changed my mind about the order and decided to cancel it. I contacted Baerskin and requested the order be cancelled on 1/4/25 and they cancelled the order on January 1/6/25 (copy of email attached). At the time they stated in the email that a refund would be issued which would take 3-5 days to show on my credit card. But I have not received the refund as of yet. I have continued to contact them both by email and leaving messages on their voice mail which they are not even responding to.
Desired outcome: refund of $256.40
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Thanks for your review!
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is to receive timely updates and a prompt refund. After reviewing your order, we can confirm that your refund has already been processed. Please note that we also recently sent you an email with further details regarding the refund.
If you do not see the refund reflected in your account, we recommend checking with your bank or credit card provider, as processing times can vary. If you have any further concerns, please let us know by responding to our recent email, and we’ll be happy to assist you.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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