BAERSkin Hoodie review: Hoodies
Replied
After 2 months, I received my hoodie which was way too large. I have attempted to return for a size exchange since that date by multiple emails using baerskin's online customer service request form since, and have left 2 voice messages with their customer service phone line since january 19th. To date, I have not received any communication from baerskin.
Claimed loss: $120
Desired outcome: refund
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Thanks for taking a moment to share your review here!
We sincerely apologize for the delay in responding to your request and for any frustration this has caused. We understand how important it is to get the right size, and we truly regret the inconvenience you've experienced.
We have already sent the return label to your email, but it’s possible it may have gone to your spam or junk folder. Please check there, and if you’re unable to locate it, let us know so we can resend it immediately.
Thank you for your patience, and we appreciate the opportunity to make this right for you.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
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