BAERSkin Hoodie review: Hoodie not delivered
Replied
I ordered a bearskin hoodie on 29/12/2024 on order no. E6XA914A and to date no notifications have been received from baerskin. Utter useless customer service has been. I cannot find a uk number to phone but their previous experience in dealing with my complaint gives me any hope whatsoever in this matter. The attitude of baerskin appears to be got your money and we make it as hard as possible to a refund
Desired outcome: Just a email
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Ordered on 29/12/2024 and still received no response from your customer service. My order no is E6XA914A. If you don’t reply within 2 days I will assume it is another scam . Your customer service is the worst I have encountered in my experience. Previously on ticket no166269472 and [protected]
Thanks for taking a moment to share your feedback here!
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive updates, and we're sorry for the lack of communication.
We recently sent you an email regarding your order, so please check your inbox (and spam folder just in case). We are committed to resolving this and appreciate your patience.
If you need further assistance, don't hesitate to respond to our email, and we'll make sure to address this as quickly as possible.
Best,
Stephanie
I have been notified by Baerskin Hoodie that I will receive my order within 7 days but the problem is not resolved as they for some reason are unable to tell the truth and another week passes and I am certain that no progress on my order will occur.
We sincerely apologize for any frustration this situation has caused. We understand how important it is to receive accurate updates on your order.
Please rest assured that your order is already on its way, and we have sent the tracking information to your email. You can use this tracking number to monitor the shipment's progress.
If you have any trouble accessing the tracking details or need further assistance, please let us know—we’re here to help. Again, we truly regret any inconvenience and appreciate your patience.
Best,
Stephanie
This complaint has been resolved automatically due to user's inactivity.
0 comments