BAERSkin Hoodie review: Scam alert. Take money and hoodie never shipped
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First week of December, we ordered a hoodie online. Paid for and received the email stating they would provide shipping details once shipped in 5-10 business days. This was intended as a Christmas gift for our son. Two weeks later (10 business days), we contacted them via email and received no response. A day later, we contacted again via email and called this time. We received an email back saying they were backordered and we could cancel our order or wait till it could ship in January and also receive a $100 credit voucher. We elected to wait and receive the voucher figuring we coudl give to our son as a birthday gift in late February. The ship date was promised Jan 20; on the 20th we had not received any communication, so we called and emailed again. The next day (1/21/25) they sent a text with shipping info and no voucher info. Since that day, the shipping company WanB Express has had the same info saying "Parcel Data Received." with no other updates. It appears the product is not going to be shipped any time soon. First of all, terrible communication; second, the product is coming from China. If we had known this from the start, we would have never bought the product.
Claimed loss: The price of the Hoodie, $99.95 and the cost of shipment as charged.
Desired outcome: We would like to get the product that we paid for plus the promised $100 voucher.
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Thanks for taking some time to post your review here!
We sincerely apologize for the frustration and inconvenience this has caused. We completely understand your concerns regarding the delays, lack of communication, and the shipping process.
We recently sent you an email with an update on the status of your order. Your hoodie has been shipped, and while tracking updates may take some time to reflect movement, we assure you that your package is on its way. We recognize that our communication regarding delays could have been better, and we truly appreciate your patience.
As for the $100 gift card, it will be sent to you after your products are delivered, as previously promised. If you have any further questions or concerns, please don’t hesitate to reach out. Again, we sincerely apologize for the experience and appreciate your understanding.
Best,
Stephanie
Thank you for your prompt response. I will wait until the product is received before closing this thread and marking it as resolved. However, I am very disappointed with the lack of communication and updates thus far. It’s frustrating that responses come quickly when the issue is made public, yet private communication has been inadequate.
I urge your company to provide accurate shipping timelines, especially since I frequently see your advertisements online. Many potential customers may face the same issue—limited communication and excessively long lead times.
Once I receive both the product and the $100 gift card, I will consider this matter resolved.
We sincerely apologize once again for the lack of communication and any frustration this has caused. We strive to address all our customers' concerns as quickly as possible, but due to the high volume of orders and emails over the past months, we acknowledge that we have struggled to keep up. Additionally, different agents are assigned to different platforms, some of which receive fewer inquiries than others, which can result in faster response times in certain cases.
We appreciate your patience and understand your concerns about shipping timelines and communication. Your feedback is valuable, and we will continue working to improve transparency and responsiveness for all our customers. If there are any further issues, please don’t hesitate to reach out.
Best,
Stephanie
Thank you for your response. I believe you are an AI chatbot. However, I will not allow this complaint to be closed/resolved until I have received both the product and the promised gift card/voucher. Since the complaint is marked as resolved if I do not respond, I will continue replying until my order and gift card are delivered. I suggest you do not reply unless you know when the gift card and product will be in my possession.
Baerskin did get back with us; the original order was lost in shipment; they shipped a new hoodie, and we received 2/20/25, 79 days after we originally ordered.
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