Total lack of customer services completely useless
Earlier this year someone in Luxenbourg found a way of buying product s on Amazon with my Credit card this card is an M&S card so every purchase has to have a security Number however Amazon allowd this person to use my card with impunity My credit card company cancelled my card and issued a new one in the last few day I have tried to access my account so...
Read full complaintDelivery
Parcels were originally to be delivered Wednesday. It was changed to Tuesday between 3.15/6.15pm but did not arrive till 7.30pm. The trouble was i had to go out as we had a meal booked for 6.30pm. The courier left 3 parcels on a concrete path i the pouring rain and they were all soaked and dripping wet. I am very angry. Then Wednesday i had a parcel to be...
Read full complaintPrime
I used Prime for a fast delivery in November 2025. Within a few days after I cancelled it. Then you took £8.99 out of my account. I do not want to use this service. The cancellation procedure is obscure but I have used it before with no problem. I have just cancelled again, please make sure that it is cancelled. Please refund £8.99 to my account.
Read full complaintPayment verification
Today, Saturday 29/11/2025, I have twice verified a payment on my bank mobile app but then cannot get back to the right place on the Amazon app to complete the payment so the order then gets cancelled.
This has always worked fine in the past and the bank app is working so it seems to be a problem with the Amazon website
Stephen Roger Slater
Tel [protected]
roger.[protected]@gmail.com
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Clincard prepaid visa
I dont have a physical ClinCard. I have downloaded the app on my phone. I am a Senior, so it is a bit confusing. The app displays the amount that the agency promised, but I cant use it. The agency I am affiliated with double checked their numbers. I cant use it online for purchases at Amazon or anywhere. Denied several times. I dont see a QR symbol on the...
Read full complaintDelivery
I have been waiting since rhe 1st for ear buds to be delivered and have gotten nothing but robbed of woth three different days 1st 4th and now the 6th. Die to the incompetence of the delivery driver not looking to where they are supposed to be they were supposed to be st mine by 1 on the 1st they didn't turn up so then when I call was told rhatbrhey would...
Read full complaintRefund not received.
I find the whole process of making a complaint to Amazon a very frustrating experience. I returned an order for an indoor camera ie. order no. 026-6528784-8679507 covering 1off AKINGUAR 4K 8MP indoor camera. The return was accepted for a refund which was supposed to have been paid on 13th. October. However, on receiving my Barclaycard statement yesterday which covers all transactions to 23rd. October, there is no sign of the payment being received. I contacted my bank yesterday and was advised that still no payment has been received from Amazon.
Desired outcome: I want my £46.99 refund.
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Membership amazon prime
Hello i am being charged for Amazon prime where i have been not using Amazon for over 3 years! I dont need Amazon and dont want amazon! My impression was that my account was canceled. But aparently someone has decided on their own to renew it! I wan it Canceled imediately! My personal info: SAVVIN DMITRIY. [protected]@yahoo.com Old phone:[protected]. Old adre...
Read full complaintAmazon seller account suspension – false drop shipping policy violation
My Amazon.ca seller account was unfairly deactivated due to an alleged Drop Shipping Policy violation, which is completely incorrect. All of my products were first shipped to my own contracted warehouses — Shiptroy NJ and Fulfillonus — as shown in the invoices issued by Amazon.com, where the shipping addresses match my warehouse locations. At these...
Read full complaintSotel GmbH (Rückware / Return EORI DE19422120) J.-A.-Kleinschroth-Str. 10 97318 Kitzingen - germany - phone: +49 9321 922951
The T-Fal ACTIFRYER I purchased from your company never should have been sold to a customer in North America (CANADA). Your electricity is 50hz @ 220v. CANADA is rated at 60hz @ 120v. The T-Fal unit cannot be used in North America and should not have been sold through AMAZON.UK. Additionally, the return authorization accepted by AMAZON's return notice...
Read full complaintTwo iphones one iphone 14 and iphone 16
I have had a phone call from someone from Amazon who I might add couldn’t understand a word he said ( very strong Indian accent) trying to get me to log onto a site that was “suspicious “ he then passed me onto a woman who ended up screaming and shouting at me It seems that someone from the USA sm Nevada has tried to buy 1 iPhones (16 and someone from India...
Read full complaintInability to speak to them on the phone or give them my new telephone number
I am currently blocked from Amazon because the 2 phone numbers they have for me are not current so they cannot send me an OTP for security. All I want to do is give them my new landline number but there is seemingly no way of doing it. And the number they gave me from customer service does not work. With Christmas coming I would like to be able to use...
Read full complaintOrdering happens
I wanted to get the iPhone 17 Pro Max as soon as it was released. But since I work for Amazon and I wanted to order with a gift voucher and make a small profit, I waited until the product arrived even though it was late. But when I ordered, they canceled it and my voucher balance was gone. I had a very bad experience. If I had known this would happen, I...
Read full complaintLost order plus incorrect order plus parce? Not precedent revived and threats to take money from my bank card
2 packages due fire tablet not received but cheap mattress prptector for an address in Woodgate Road Cinderford. Second package properly received snuggkesafe+ 3 packs of coffee. Immediately contacted customer services abolishing fire tablet, asked for other package to be collected, agreed to replacement tablet. Unsolicited package for another snugglesafe etc. Dentist threatening email saying I had lied Andhra received 1st lost tablet Andrew would steal money from my card for an item I did not receive. HAkso wanted me to arrange for second snuggles to be returbed. I am homebound , Have No printer cannot travel to lockers. Trading standards state tatsinceonepackage was not ordered by me and one was wrongly delivered by you these unsolicited items and you must come to my home and give me a written receipt for repackaged will gladly return yo amazon. Both packages are unopened, in original packaging Andy you charge me for a tablet I never received I screen advised to startled proceedings. I can not believe alargeinternational company would treat a customers this.
Desired outcome: I want an apology as I never received tablet threat money being taken from my account is unacceptable, want Amazon to collect both packages never ordered from address.
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Lack of help with a kindle issue
While trying to read a book from my library on my kindle it suddenly cut off and all my books have disappeared [over 1000 books] and I can do nothing at all with my kindle now I have tried several different phone numbers listed and still have not spoken to anyone Disgusted with the service Would someone please phone me on [protected] to resolve this please
Read full complaintElectric wheelchair
I ordered this wheelchair in August they said it would be 8th 16 September I am still waiting for it I paid £299 pound for it in a pensioner and can't afford to lose that kind of money plus I need it desperately can you please help me.Thanks I am surprised at Amazon being neglectful I thought they were a good company but I need this wheelchair desperately as I'm in and out of hospital and go back to hospital 29th Sept and I need it desperately.Thanks
Desired outcome: I need this wheelchair.
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Gift card refund
Dear Amazon Customer Service, I am writing regarding a refund issue for an order I placed on August 8, 2025, for a pair of Nike shoes. I returned the item and received the refund to my card; however, I have not yet received the portion that was paid using an Amazon gift card. I have called customer service five times regarding this matter. I was offered a...
Read full complaintPayments
Amazon have been taking payments with no problem for my account. They sent an email to verify my debit card details but will not allow me access saying about fraud although all the debit cards added are mine and my daughters and have frozen my account and music. I have tried at least 20 times to use the link they sent to verify my card details but just...
Read full complaintNo communication with customers
I have been a loyal and active Amazon customer for years. After my account was once blocked, I provided all the necessary information, and it was reinstated. Later, without any clear reason, my account was blocked again. I have not used any new addresses, cards, or suspicious details since the reinstatement. Since then, I have received no reply or explanation from Amazon. I kindly request a proper review and restoration of my account.
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Kindle direct publishing
Authors: beware. Once your books are trapped in KDP’s back-end system, escape is nearly impossible. As a published author and small-press publisher, I am appalled by how Amazon's Kindle Direct Publishing (KDP) system treats independent authors. For over a month, I’ve been caught in a bureaucratic maze—blocked from managing or transferring the books I...
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