Amazon
Reviews and Complaints

This relates to two separate orders for the Cubot X70. Both orders were made on 8th December 2023. Both orders were for 2xCubot X70

One order was made through account registered to email, bunty.[protected]@gmail.com

Order [protected] amount paid via Visa 4267 was 2x£189.20 =£454.58. Delivery was made onMonday 11 December 2023. When I realised the order the order had, through a misunderstanding, been repeated via my second account registered to mobile number

[protected]. I contacted Amazon customer services. The order number [protected]-348729.for 2xCubot X70 cost £455.18. Payment taken from Visa card 4267

Customer service advised me to hand the parcel back to the courier or return via Royal Mail. The order was delivered on 14th December with one other parcel. I explained to the courier what had happened and asked him to return it on my behalf.

I don't what if there should have been a process which the courier or someone else at the depot should have followed when he returned it to the depot but if there was it did not happen for much to my surprise the parcel, 2 x Cbot X70 were delivered back to me on Monday 15th December.These I returned by Royal Mail who a few days later confirmed their delivery. I was amazed to receive an email stating I would not receive a refund for the returned phones as they had not been paid for. The cost shows clearly on my Credit card statement that payment was made.

I have phoned customer services a number of times without any success. They do not seem to understand the situation. I don't think it is covered by the Amazon ' Script'.

Please resolve the matter or I have to seek legal advice.

Thank you.

Bunty Hines( bunty.[protected]@gmail.com)

On 1/31/23 I purchased 4 Amazon gift card from a local drugstore because they wouldn’t except my prepaid card. I loaded the cads to my account and tried to make a purchase but they locked my account and won’t refund my money, this was my birthday money, I uploaded everything they asked, receipts, drivers license, bank statements ect and they continued to say it’s not enough information, like it was a robot , now they can’t find my account and my money disappeared into thin air, I still have the cards and receipts , I uploaded the same receipts you see here . How can they not see proof of ownership

I was given a $100 Amazon gift card for Christmas and I opened an account so I could use my gift card and tried to get the free trail for prime too and it said it could be taken out of my gift card balance but that I still needed a debit card on file so my boyfriend told me to just use his. The next time I go to login to my Amazon account it claims my accounts on hold for suspicious payment activity and to submit some documents and I submitted several documents that should have reopened the account but they chose to close my account anyways and they literally stole my $100 gift card. They stole my gift card money.

I ahve attempted to return a toaster that was very poor. The process at the Post Office failed and I was asked to get another return code. How? Youe emails tell me the return is complete but I know it is not. The item was a Bella toaster. Reference email address is [protected]@aol.com. As this has happened before I do not want another charge for this item

Dear Sir

My name is Paul Redmond ([protected]@supanet.com). Today 16th Jan 2024, I bought 2 gift cards at Morrison’s Store in Rugeley. I paid £200 using my Visa card and when my wife tried to us them in Lagos she was told they had already been cashed. I have the details of the cards and related receipts from Morrisons.

I am badly disabled and cannot us the phone system in the normal way to contact Customer Services.

Could YOU please track down this transaction and check if it is an error or something more sinister?

What do I do? Please help. I am 77 years of age and find all this extremely stressful. My main method of communication is email. If you need the exact details of card numbers receipts etc. I will email them to YOU. I want my money back.

Paul Redmond

On DECEMBER 26 I MADE A PURCHASE OF 1051. (Macbook) no later than 3 mins after amazon put a hold on cancelled my order ... so i cant in the account ... and it was christmas my grandma bought me the 5 gift cards so i can get it for school. But now AMAZON is refusing to give my money back! Ive followed all instructions theyve asked of me yet and still their saying they i cant have my money back

I have spent over $35000 at Amazon to date, my account was created in 2006 and I have freak n' had it! Calling just gets me transferred 4 time then hung up on and sending emails gets me the standard reply below. This return is over a month old and ordered over 2 months ago. I have emailed my ID, a screen shot of my account and org payment Visa for refund, the order/return information and have sent the required formal form below over 8 times. You refunded the other 2 items in the order return, my Payment source has not changed on my account, nor the Shipping & Return Address and my Phone number is the same.

"There's the rub"

I was asked to submit my ID and did so on Fri, Dec 15, 2023 at 11:54 AM. Then you asked I do it again and this was completed on Mon, Dec 18, 2023 at 5:54 PM. Amazon Reply: Hello, Thank you for submitting your ID information. To continue processing your refund or replacement request, you can contact our Customer Service

I have answered emails, sent ids, contacted the Amazon Managing Director 3 times and jumped through all the hoops I am going to jump through. team after 3 business days of receiving this message. To do so, go to "Amazon Customer Service": https://www.amazon.com/contact-us Account Specialist https://www.amazon.com

Now the response below is all I am getting. I have over 25 of these standard answer emails to my repeated request for my refunds!

Amazon Reply: Hello, I found that you have received an email on 26 December 2023 with the Subject Line "A Message from Amazon Customer Service" advising you of the issue with your return, and that you've already responded to that email. Please contact our specialist team with all relevant information. Customer Service team is unable to provide any further details about the issue. Thank you for your cooperation, We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards, Amazon.com

I have answered emails, sent ids, contacted the Amazon Managing Director 3 times and jumped through all the hoops I am going to jump through. Refund my money!

I ordered two items for my PC: a new graphics card and an Intel data processor, totaling over $600.

Found out I didn’t need either, and called Amazon to try and cancel the order. They refused, claiming quite rudely that they were already shipped and I’d have to return them myself if I wanted a refund. I had until February 13th to send them back. I did so on January 2nd. Plenty of time before the due date. Didn’t even take them out of the boxes.

Just got an email saying my refund will be given in in a few business days… for the $0.46 delivery fee. Nothing else.

Excuse me? What about the two items I didn’t want, don’t need, and sent back to you more than a month early? I’ve called and complained, but they don’t care. Apparently Amazon “isn’t responsible” for the items and thus don’t need to refund me for them. My questions about getting my money back are all danced around or flat out ignored as they repeat they aren’t responsible.

Amazon is a bunch of liars and thieves. I refuse to believe otherwise if they “aren’t responsible” for the products they deliver to people.

My order was supposedly delivered on January 6 and given to a resident.

I live with my son in a farm with no other residents neither of us received the package.I had a miss call to say the driver was lost tried to phone back but number was unobtainable .My email from Amazon still says parcel delivered and given to resident

I hope this gets resolved because I would lose trust in the future with dealing with Amazon

I recently ordered a Mens Levi's Puffa Jacket. The image on all photos on Amazon had a Levi's logo on the outside of the jacket. When it arrived there was no such logo. I mentioned this when I applied to return the jacket. I returned the jacket and a replacement arrived two days later. It was exactly the same. There was no Levi's logo on the outside of the jacket. I had great trouble repacking the original jacket and spent quite a time going to the Post Office to return the coat I decided against returning the item. Added to that I would have ended up with a credit note for Amazon and I didn't want to purchase another faulty jacket. I must say that in addition to the missing logo I was upset with the quality of the jacket which I consider substandard for a £70 coat. All in all I am very dissappointed with the product.

ref above order number,this item arrived damaged,the carrier who delivered to me apologised for the state of the item,a canvas for oil paint,but cannot send it back to you as they do not deliver to the UK.So i am stuck with a damaged item

that i cannot send back,what to do?i think Amazon should organise this return and get another carrier to come to me as i am totally innocent but am a victim.

I am fed up with it.Also i have enormous difficulty finding an e mail address for

Amazon.co.uk

A few days ago, my amazon account was hacked and the perp. tried to charge $200 to my credit card. I immediately disputed this charge and Amazon retaliated by locking me out of my account.

I have twice submitted my drivers license and debit card info to prove my identity but- they demand billing statements i have told them repeatedly that I no longer receive paper statements. They are holding $50 in gift card money hostage

Amazon,

I am very disappointed. I have been lied to repeatedly by you.

I ordered a phone on the 27th Nov in a black friday deal. The price was £123.99.

I was sitting in my living room watching as the amazon delivery status progress (fulfilled by Amazon) changed from 7 stops to my stop. The status then changed to delivered, despite it not being delivered. (LIE 1) I immediately checked with all my neighbours and no sign of it.

I contacted Amazon who suggested that the status had been updated prematurely and I needed to wait for a couple of days as they were unable to take action immediately. (LIE 2)

I did this but still no sign, so I again contacted customer services and asked them to resend my item, which they said was not possible. They however instead agreed to a refund for the phone. I explained that this wasn't a good enough solution as I had got it on a black friday deal and as amazon had lied about delivering it I expected them to honour the price I paid. They explained that they couldn't do this exactly due to the item being from a seller and not amazon. I asked how they would resolve it and suggested they make up the difference in price as they had lied about fulfilling the order causing me to be in this situation. The customer services representative agreed to this suggestion. (TURNS OUT LIE 3) I asked how I should go about getting the money afterwards as I didn't trust amazon due to the lies so far. They said I should take a screenshot of the chat as proof, which I did to the best of my ability. I asked for the conversation in an email but apparently this wasn't an option so it did not happen.

I went on to order the phone again and received this with the use of a one time passcode which worked well.

This second phone cost me £154.99, though a discount of 10% was added through the checkout process. I believe that the phone therefore came to £148.54. This means Amazon needs to make up the difference of £24.55.

I contacted the customer service team again explaining what I was looking for. At that point the first representative (Clinton) dropped out of the chat. The second representative Jen, advised that this was not the policy and simply would not be happening. I explained the conversation I had had with another representative and how I had only agreed to all of this due to them confirming that a payment of the difference would be honoured, but they simply would not accept that this was an option and apologised for the initial representative lying to me. I asked how to complain but they would not answer and only said that I could reply to the email they would send me.

I am extremely unhappy about how this has been handled from start to finish. I had no idea why people were so anti amazon prior to this incident as I always trusted the deliveries and ordering process. I now understand where the distrust come from. And over just £25... My trust has been shattered and I will vote with my feet.

Please do better for your customers. They deserve to be respected, and should be able to expect the truth when paying for your services.

Pamela Anderson

On September 25, 2023 I ordered a Queen Nectar Mattress for my daughter's NYC apartment. When she put it on the bed she realized it was a King Mattress. I called Amazon to arrange to return the King and have a Queen sent. The woman I spoke to at their customer service told me that they didn't have a way to pick it up because it was out of the box so it couldn't be shipped. I explained that getting it out of the apartment was going to be a huge hassle and that since it was Amazon's mistake they should figure it out. She apologized, told me there was nothing she could do & that maybe I could get a charity to pick it up and that she was sending me out the Queen that I ordered. Goodwill told my daughter that maybe they could take it but she would have to bring it in. When my daughter called Nectar to ask them if they could pick it up they said they would be happy to but when she said I bought it from Amazon they apologized and said they couldn't assist. There was no way that she could get that huge mattress around NYC. She eventually found someone to drag it down nine floors and get it out of there. Three months later Amazon is charging me for the King mattress that I did not order and they would not take back. I have been an Amazon Prime member since its inception but I am cancelling it. The customer service is non existent and I have now been ripped off for seven hundred dollars for their mistake.

Mf60k7n64 am jan 2021 £7.99 was taken from my credit card to through to november 2021 when i stopped this payment & had the november sum paid back, which i am still owed £71.91,

have not used any compliance to do with this, i have been unable to chase this up due to operations major heart plus two prostate opps.I now wish to be reimbursed.Thank you.

[protected]@aol.Com

I Have been with Amazon for a number of years with no problems and found your service very good but since you have changed to this Puzzle Farce I Cannot get back to use your services. This morning I have been on the Phone for more than 40 Minutes talking and being kept waiting so that I may use my own Password as in the Past without success. All I want to do is use my Password as Before. Please Resolve and Reply.

I am an overseas customer. I bought a brand new Chromebook on Cyber ​​Monday. When I received the shipment I discovered it was a returned damaged laptop that had been opened. I immediately informed the customer service staff and sent them an email to confirm the return postage ($3000 Hong Kong dollars). They promised to refund the full postage, but now after shipping, Amazon customer service said that the company's policy can only refund a maximum of $150. I lost $179 on this online purchase. Amazon customer service lied to me. Amazon's website says it will issue a full refund for damaged items. Amazon deceives customers.

I went to a store bought a physical gift card for $300 tried to put it on my account and order something and they blocked my account and then refused to refund me. It’s been over a year I’ve called over 47 days in a row and they still refuse to help me I have sent them all the requested documents and proof of purchase. They still refuse to help me a message to CEO of the company did not receive a call back or anything then tried to buy another $200 gift card and make a new account do that golf cart give her an accurate account and they also did the same thing took me for $200. Now it’s $500 total over a year process of trying to get it back and start received anything back from t

I wish to raise complaint about the appalling behaver of a prime amazon driver of your delivery driver how threw litter in to public bin in doing so dropping litter on to the public pavement when telling the prime delivery driver to please dispose of his litter correctly in which he roundly said was going too he then when said the F** word myself and other waiting bus stop by the bin found this shocking to where other spoken up telling him no such need for such foul language and he was wrong in littering as well as how he puts bad rep on prime as company this not actable or professional member of your staff to behave as well as such shock behave toward members of the public the time of the incident was 12.54 first details of number plate 7I1DLG where fist digest I managed to get area of incident Billing Rainsford road.

i order a phone while i was in the US since 10th of November i specifically used over night prime shipping so i can get the phone before i leave the United States. day of delivery the agent arrives with the phone asking for a code i had no clue what he was speaking about by the time i left to go check my phone to verify he was already gone . i immediately contacted support and let them know what the issue was they told me she would put in a request to have him pass by the same day to deliver the phone i stayed up til 9pm noone came back. i contacted support again told them my flight is the following day i cannot wait i need the phone or my refund now she some how coaxed me to delay my flight an entire day to wait for the phone the next day. so i added a note to the delivery so that they leave the package i even left the code in the delivery instructions i was in disbelief when the delivery drive came and left before i could even know that anyone was at the door now am beyond pissed i call them up to ask for a refund to day is December 3rd and i havent gotten a dollar back . the service is HORRIBLE.