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Light In The Box Customer Care Service

Light In The Box Ltd.

Diantong Shidai Guangchang, Building #2 Suite D
7 Jiuxianqiao Beilu, Chaoyang District


Customer Support Phone Numbers

+86 10 5908 0008 252 179
US Address

808 Howell St #300
Seattle, WA, 98101

Light In The Box Complaints & Reviews

Light In The Box / this is a scam

NamStaff on Jan 16, 2018
My worst online shopping experience!The dress they sent me was different than the photo I saw at the time of ordering. It was also 2 size bigger, I'm talking about 6cm extra around my hip! I tried to contact them and exchange the dress with smaller size but the complain tickets I submitted were...

Light In The Box / coat I was buying for christmas present.

Susanwatts on Jan 8, 2018
I have ordered from this company &I feel like I've been scammed.made my order back in Nov, only just received it not only to small but very bad workmanship. Now trying to get a refund I'm being sent on a wild goose chase.website sending me circles with no joy. I would not but buy from thi...

Light In The Box / order no.: #26577525

BrandonD on Jan 6, 2018
I have placed and payed for an order over a month ago with no package yet. THe item is no longer in my orders section on your site. NOt sure why it's gone but I did pay for item and here is proof of purchase. Can you please track my package or give me the link to check it here is my order...

Light In The Box / fake fur coat

Janet Crichton on Jan 2, 2018
I ordered a fake fur coat from Light in the Box on Thursday, 28th December at around 7pm. I became suspicious when the company took the money, £30-97, from my Paypal account before they had even asked for my address! The company never sent me an email confirming my order - only one demanding...

Light In The Box / parcel not received

Elosib on Jan 2, 2018
I have placed my order on the 7th December 2017. Delivery was supposed to happen within 4/7 working days and I have still not received it (we are the 2nd January 2018). It is impossible to speak to anyone on the phone and customer service online is absolutely not helpful. They lie and ask...

Light In The Box / prices

TTOM51 on Jan 1, 2018
I get pop-ups on my computer with 30% off I go to the website also get the discount and add items to my favourites all showing the discount. When I add the items to the basket to pay for them the discount is only 10%. I spotted this after placing my first order and was given a credit for...

Miniinthebox.com / no delivery, no refund

gregoryfell on Jan 1, 2018
You may never receive the product you purchased. When submitting a resolution ticket, they keep extending the amount of time. At first the reply was "it can take 20-30 days." When that did not happen, I was assured it would arrive "no later than 40 days" and given an exact date. After 40...

Light In The Box / package not received

Cassieeissac on Dec 30, 2017
I placed a order on December 8, 2017, and it was shipped on December 16, 2017. They said it would be here in 4-8 business days still I haven't received my package. And on top of that nobody is getting back to me nor does my package have a tracking number. I've always order from thi...

LightInTheBox / I ordered 2 pair of alpine tweeters and a single 8g amplifier wiring kit.

MikeP. on Dec 23, 2017
Placed order on Dec. 4th. Got the amp wiring kit yesterday. The box it was shipped in was to small so they smashed it in there w/ no packing material! The worst is that it's missing parts! No red power wire (which is more like 10g wire) and no terminals! It looked like an open box return...

Light In The Box / wii controllers

Larry24man on Dec 22, 2017
I ordered three controllers on Black Friday and it said it would be delivered within 10-15 working days. I tracked the order and it was shipped on Nov 22, 2017. It is now Dec 22, 2017, and I haven't received the order. My order number is 1711240826326726. Now, my kids won't be able to play...

Light In The Box / order

Linkon20082002 on Dec 21, 2017
Hi I've ordered some clothes of about 252.29 € from their application. It's a week ago and there's no confirmation or no sigle sign of my order. I have emailed(email address collected from PayPal) them, I emailed them again in two different address with the following details 1. order...

Light In The Box / a item not arrived yet

Jackie whitley on Dec 19, 2017
I have emailed you about but replying to them I ordered make palate on 22nd of November for a Christmas present but still not received it it said 10 to 14 working business days for delivery I'm worried it not going to arrive for Christmas order number 1711211326256272 1 pcs hot fashion...

Light In The Box / order number 26709180

Subman on Dec 18, 2017
I have ordered an item order number 26709180 and I have had an email saying the order is received but it does not show in 'my orders' in the app. I have tried emailing light in the box but got an auto reply telling me to use the app to open a ticket for a query. But, if the item does not...

Light In The Box / nails product

Htnails on Dec 17, 2017
My money was to approve and I paid for delivery date too, but until now I don't have my Oder coming . So very bad service. Be aware buyer when you use this website for buy online . They send an email to me to confirm my Oder but when I click status Oder they said : an empty Oder, I follow...

Light In The Box / fishing lures, snap & etc

talwarsingh on Dec 13, 2017
I have ordered fishing accessories from this site light in the box and by mistake I ordered a wrong item in it, so cancelled the whole ordered to remove the single item caus there was on other option.. And I waited for the refund for next few hours, but I didn't got the refund back... The...

Light In The Box / never received items

DKarmic1 on Dec 9, 2017
I purchased some ombré hair back Nov 24th. I received a email saying I received it and to confirm it. I didn't get it. I chkd my app and it didn't even show in order just in my history. I have proof thru paypal and my acct tht it was taken out. I have tried every which way to contact to let...

Light In The Box / watches

Lazare Myrtilien on Dec 9, 2017
I bought 2 watches since November 24th they said I supposed to receive them in 3 days, until now I never receive nothing and they give me a track number, I can't even can track them. Let me know what I have to do or if you can send me my product just send my money back, I will appreciate...

Light In The Box / goods not delivered, not able to contact light in the box

RenataW on Dec 8, 2017
Dear Light in the box. I have ordered 28x MP4 players last Sunday 3 December 2017 and paid for the quickest delivery within 3-4 business days. I have still not received those items and status on progress was not updated on my android. I need to receive those items TODAY because they are for...

Light In The Box / I ordered and paid for goods but was not delivered and up till now not received my money refund.

Order number 1612110920716517 Order date: 11 December 2016 Amount paid £99.92 My name is Elizabeth Massaquoi I ordered & paidgoods for my wedding last year December, your company messed up my wedding as they did not deliver the goods. I submited tickects/ queries for my money refund but up...

Light In The Box / 26319360`

Rhian Borrell on Dec 6, 2017
Hi there. I have made an order, order number 26319360, I have paid through paypal, and I have been patiently awaiting delivery. However on my account on LITB, is says I have not made an order, so there is no way for me to track, or to even to complain or raise a ticket, as on my page there...

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