The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Light In The Box Complaints & Reviews

Light In The Box / men’s combat shoes

Lo
Logan Solomon on Feb 19, 2019

Hello. This company has a real good scam going on. I purchased a pair of boots for $90 and I know I ordered the right size shoe. However they are way smaller and I couldn't even fit my foot into it. I advised light in the box and they asked me to return it for a refund. However it will...

Lightinthebox / long sleeve faux fur coat returned but not refunded

Ev
Eva Siegwart on Jan 28, 2019

Order No.: #31354634 Billing Address Shipping Information Eva Siegwart, 44-2380 48538 Eva Siegwart, 44-2380 48538 14 Desborough Road, Eastleigh 14 Desborough Road, Eastleigh Ordered Items Item(s) Quantity Price Women's Party / Daily Vintage / Street chic ...

Lightinthebox / delivery not on time

An
angrysand on Jan 24, 2019

ordered the items on expedited shipping on 12dec if you factored in weekends should have arrived by 24dec but it arrived on 3jan instead. wow so all that money paid but nvr got my goods and in the end I had to hunt around in retail shops to get those items. and yet no returns. will never...

Light In The Box / purchase not received

Pa
Pauls5069 on Jan 14, 2019

I made a purchase which did not arrive in time and cancelled. I raised fora refund which has not been received for months now. Each time I am emailed to check my refund processing account and nothing is ever there. This us the worst overseas company I have dealt with. The refund proce...

Light In The Box / fastway couriers lack of delivery!

Jo
Joan E Cahill on Jan 10, 2019

Please see a copy of my email I sent you this afternoon. After paying for express delivery, I shouldn't have to go to pick up myself, if I want it tomorrow! (I waited here all day for it!) I was told no delivery tomorrow, and monday would be earliest! When I said I paid for expre...

Light In The Box / bestellung #31856635

Jo
Jolanta Herba on Jan 5, 2019

Bestellung von 18.12.2018 ist gerade AM 5.1.2019 gekommen und noch da zu nicht das was ich Bestellen habe . Bitte zum meine e-mail Adresse sensem bestimte Adresse wo ich kann das zuruck schiken. Und wie ich krigen meine Geld Zuruck ? Ich bin sehr umzufrieden von den service . Und bitte...

Light In The Box / worst customer service

In
Indera on Jan 4, 2019

Order Number: 1811101831358037 Order Date: November 10, 2018 Shipped to: Indera Paul-Wiltshire Shipping Method: Expedited Postal (6 - 12 business days) I never received my order and it should have arrived by December 1st. I am having a hard time getting a refund. Their Customer Service...

Light In The Box / not receiving my purchase

Ba
Barbara McCoy on Dec 29, 2018

My order # 181128181638362 ordered November 28, 2018 girls snow boots I did not know this purchase was coming from the Netherlands and I still have not received it. I have traced it and it has not even reached the US Mail service yet. It was a Christmas present for my great grand daughter...

Light In The Box / evening dresses

Sf
S Fanelli on Dec 26, 2018

A lot of mis-information with this company...I ordered a few evening dresses, at the beginning of December with expedited shipping. I did not find out until days later (passed the 24 refund period) that the order was not shipping until 12/30. I expressed to Light in The Box that this wa...

Light In The Box / bad products

Ni
Niyaa1 on Dec 22, 2018

I ordered 3 wigs from them.1 was the wrong wig, the other wig didnt fit, the other was okay.i filed a dispute with paypal they told me to return it to the nevada location.their employee signed for it and wrote a partial address but wouldnt acknowledge receipt of the item.lightinthebox...

Light In The Box / order not received

Na
Nancy Kloosterman on Dec 13, 2018

I ordered a dress on Nov 29 and the payment was taken out of my account and now they are telling me I have no account with they and I have not received the dress. I can not get in touch with them I have tried costumer servies can not get though to them. I do believe that they scam people...

Light In The Box / there was unauthorized cash taken from debet card and purchased on your site

Ar
Arif Akhmedov on Dec 10, 2018

Arif Ahmadov Card details: 5462631218843003 Yesterday there was unauthorized cash taken from my debet card and purchased on your site at 14:48 - 164.86 Euro - Authorization code 509222, Pay Pal order 4029357733 at 14:57 - 185.32 Euro - Authorization code 509223 at 15:02 - 65.52 Euro -...

Light In The Box / delivery taxes

Sa
Saammii on Nov 27, 2018

I paid the insurance on my 127€ delivery to not encounter more charges. Then when my package arrived I had to pay a further 40€. The insurance assured me I would be refunded this money (I have photos to prove all) when I emailed the first time they offered me 50% back, I have continued with a...

Light In The Box / refund

Li
Lindsay Sipes on Nov 13, 2018

I ordered items from this company and before the items were shipped I had to cancel. I had confirmation from them that my refund would be returned and now a month later no refund and I am unable to pull up my information on the website like it never existed. I am very unhappy with thi...

Light In The Box / return

Re
Reecelacey1998 on Oct 23, 2018

8 months ago I rejected 4-5 packages because one of the outfits I got didn't fit and the rest I knew would not fit. So I turned them away at the door. For the last 8 months I have been chasing up the refund and all they keep saying is they haven't recieved it yet and it's quite a lot of...

Light In The Box / product not received

Km
KML50 on Oct 22, 2018

I purchased shoes for my son, the company shows no record of the transaction, gives no phone number to resolve the issue but shows that you have received payment in PayPal. Buyer beware do not order from this company, they are clearly a very well designed scam! The company gives no way of...

Light In The Box / chandelier

Pi
Pittie on Oct 19, 2018

Iorder no 29595780, we ordered a chandelier and paid 79 USD for shipping and charges for chandelier. However till date I have not received my chandler.this is the second time I have complained to you, last in June 2018. Tracking no 669691989. Before gati to send it to me, light in the box...

Light In The Box / make money on ordering a dress for the paypal account

Sa
sarit levy on Oct 13, 2018

I ordered a dress on your website, and you promised that the dress would arrive in Israel within four days. The dress arrived after a month waiting for customs. Here I will note that I ordered the dress especially for my sister's wedding, of course I bought a different dress unfortunately...

Lightinthebox.com / 10 items clothing to small, boots damaged.

Ju
Judy Troche on Oct 10, 2018

I have ordered 14 items from this company and 9 of the clothing items are too small and the boots Buckle is broken. I have tried to get a response by email or have someone contact me to resolve the issue . I wanted to exchange the items for larger sizes and exchange the boots it has been a...

ligthinbox / i'm complaining about non delivery of my items and not refunding me and ur taking my money

Ra
radio bonam on Oct 9, 2018

Hi first thiong i'm french so my english may not be well. I order on july 12 2018, this : Order Number: 1807121030007157. i wrote you more than times ( your customer service is deleting even the number of message i have send you) BIG SHAME. Anyway i never received my order . This was my...