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Light In The Box Complaints & Reviews

Light In The Box / product

Sh
Sep 09, 2019

Ordered LED lights in July 2019 for my Daughters birthday in August. Led to believe when ordering that shipping not more than 14 days. Not received by September 2019. Been told by company that order is now somewhere in the UK! Won't offer a refund until 90 working days from order date...

Light In The Box / a faulty handbag

Ma
Aug 27, 2019

Light In The BoxI have asked "get human "at light in the box for the address for returns three times, but they keep writing has your issue been resolved. I am exasperated and need ur help as I want a refund for it, as this is a faultyhandbag and cant be used. I would also like a reund of the postage that...

Light In The Box / Order approved but not arrived, the payment was received through paypal

Ya
Aug 19, 2019

Hello On July 30 2019 I have placed an order for 8 sets of Led lights. The purchase was done through this email: [protected]@gmail.com the payment was done through my paypall, and on July 31st I received an invoice for the purchase in the amount 205.19 ILS. On August 2nd I got an email...

Light In The Box / refund

Ta
Aug 09, 2019

I purchased an item, once it arrived I seen it and didn't like it . I've been trying find an email or a number to let the company know I've received the item and dont like it and want to return it back to them . It didn't say it's not non- refundable and it does say on website 7 day money...

Light In The Box / damaged painting

Sa
Aug 03, 2019

Light In The BoxI placed order no: Order no [protected] online on your website for two paintings and paid you £106.31 for this order. In this order. As mentioned in my ticket ID: [protected], the order for painting "Abstract People Modern Stretched Canvas" was delivered on 30 July. However, it is faulty. I...

Light In The Box / dress

Fl
Jul 31, 2019

The company will not except a item that the quantity is not good. The dress falls down on shoulders when lift arms. I have been trying to get a answer for 2 days and just getting one. The dress is nice but you would have to have someone fix the back. I am very upset this dress was for a...

Light In The Box / clutch

Li
Jul 19, 2019

I purchased a clutch on 7/7/2019 and requested express mail to ensure I received my order my 7/13 for a event I was going to. Mind you the express mails ensure delivery within 3-4 business days. By the time 7/13 came I had no order so I tracked the order and it was in Jamaica New York. I...

LightInTheBox.com / ladies top

Ka
Jul 11, 2019

I recently sent for a ladies top featured on Facebook. It took two week to arrive and it is too small for me. There was no delivery note or any other paperwork with it so I have no address to which I can return this item and have my money refunded to me.Could you please look into thi...

Light In The Box / I am concerned about my order and dealing with the company

Jo
Jun 21, 2019

I received several email letter from someone named Rita. Asking for alot of my personal information. I am a regular with the company and have give friends and family your website. Now i am being ask for personal information but have not put my money back on my card as the person rita...

Light In The Box / a poor quality dress

Ja
Jun 19, 2019

I ordered a dress from this company. It is too small and of VERY POOR quality. There appears to be no system for returning the goods, just a telephone number for mainland China which I am not prepared to use. I would like my money back as i think this company is guikty of sharp opractice...

Light In The Box / a delivery

My
Jun 18, 2019

Light In The BoxMy partner order a tattoo kit online for me it has not arrived I go into orders it's not there I have got proof of purchase insurance in the package I've contacted people about this and they open it and don't reply it's getting beyond a joke can someone please contact me on either...

Light In The Box / doresc sa ma ajutati sa pot da retur coletul, doresc un numar de telefon si un email.

Cr
May 24, 2019

Buna ziua, mare magarie cu acesta companie. Acum vad citi de multi au fost pacaliti, am facut comanda la 2 richie, un costum barbatesc. Si 3 perechi de incaltaminte. Rochiile noroc ca leam cerut mai Mari, si merg modificate. Dar restul am trimis masuri foto sa vada cit de mare este...

Light In The Box / wedding special occasion slip order # [protected]

Re
May 19, 2019

I ordered 2 slips at 2 different times and received them at my home before I realized my mistake. I contacted your company and they gave me all the instructions on how to return one of them. It was sent by USPS and was delivered on [protected] and was giving to a individual in Portland...

Light In The Box / customer service

Su
May 14, 2019

Ordered my dresses a month ago and there is now sign of them being delivered. I get no decent response from customer services and they are refusing a full refund for the items I have not received. They are an absolute con! I have repeatedly had to chase them for an update and lucky if I...

Light In The Box / I did not get the produkts

Ja
May 03, 2019

Hello I payed months ago for my things But I newer got it It was a neklace a dress and a vase Together is was 30 euro So I would like my money back.because I never got the things where I payed for so I thinks it is far that I will get my money back. I hope that I wil soon hear...

Light In The Box / figure skating dress no record of this order like it never existed no refund

Gi
Apr 03, 2019

Absolute scam I bought an dress online and when it arrived at Royal mail they wanted 3 x the cost of the dress in customs so I was advised by Light in the box that let it be returned and when it arrives back in China they will refund the card, so I did and was told to wait another 6 week...

Light In The Box / product not received after promising refund; asking for my paypal info for refund

Ju
Feb 24, 2019

This is a fraudulent company and I have never been so incredibly frustrated with a company in my life. I ordered 2 sets of flower girl dresses for each of my nieces (2 sizes for each since they're in between sizes). I paid for the 3-5 rushed shipping. 60 days later, I still didn't have the...

Light In The Box / men’s combat shoes

Lo
Feb 19, 2019

Hello. This company has a real good scam going on. I purchased a pair of boots for $90 and I know I ordered the right size shoe. However they are way smaller and I couldn't even fit my foot into it. I advised light in the box and they asked me to return it for a refund. However it will...

Lightinthebox / long sleeve faux fur coat returned but not refunded

Ev
Jan 28, 2019

Order No.: #[protected] Billing Address Shipping Information Eva Siegwart, [protected] Eva Siegwart, [protected] 14 Desborough Road, Eastleigh 14 Desborough Road, Eastleigh Ordered Items Item(s) Quantity Price Women's Party / Daily Vintage / Street chic ...

Lightinthebox / delivery not on time

An
Jan 24, 2019

ordered the items on expedited shipping on 12dec if you factored in weekends should have arrived by 24dec but it arrived on 3jan instead. wow so all that money paid but nvr got my goods and in the end I had to hunt around in retail shops to get those items. and yet no returns. will never...

Light In The Box / purchase not received

Pa
Jan 14, 2019

Light In The BoxI made a purchase which did not arrive in time and cancelled. I raised fora refund which has not been received for months now. Each time I am emailed to check my refund processing account and nothing is ever there. This us the worst overseas company I have dealt with. The refund proce...

Light In The Box / fastway couriers lack of delivery!

Jo
Jan 10, 2019

Light In The BoxPlease see a copy of my email I sent you this afternoon. After paying for express delivery, I shouldn't have to go to pick up myself, if I want it tomorrow! (I waited here all day for it!) I was told no delivery tomorrow, and monday would be earliest! When I said I paid for expre...

Light In The Box / bestellung #[protected]

Jo
Jan 05, 2019

Bestellung von 18.12.2018 ist gerade AM 5.1.2019 gekommen und noch da zu nicht das was ich Bestellen habe . Bitte zum meine e-mail Adresse sensem bestimte Adresse wo ich kann das zuruck schiken. Und wie ich krigen meine Geld Zuruck ? Ich bin sehr umzufrieden von den service . Und bitte...

Light In The Box / worst customer service

In
Jan 04, 2019

Order Number: [protected] Order Date: November 10, 2018 Shipped to: Indera Paul-Wiltshire Shipping Method: Expedited Postal (6 - 12 business days) I never received my order and it should have arrived by December 1st. I am having a hard time getting a refund. Their Customer Service Supervisor...

Light In The Box / not receiving my purchase

Ba
Dec 29, 2018

My order # [protected] ordered November 28, 2018 girls snow boots I did not know this purchase was coming from the Netherlands and I still have not received it. I have traced it and it has not even reached the US Mail service yet. It was a Christmas present for my great grand daughter and...

Light In The Box / evening dresses

Sf
Dec 26, 2018

A lot of mis-information with this company...I ordered a few evening dresses, at the beginning of December with expedited shipping. I did not find out until days later (passed the 24 refund period) that the order was not shipping until 12/30. I expressed to Light in The Box that this wa...

Light In The Box / bad products

Ni
Dec 22, 2018

I ordered 3 wigs from them.1 was the wrong wig, the other wig didnt fit, the other was okay.i filed a dispute with paypal they told me to return it to the nevada location.their employee signed for it and wrote a partial address but wouldnt acknowledge receipt of the item.lightinthebox...

Light In The Box / order not received

Na
Dec 13, 2018

I ordered a dress on Nov 29 and the payment was taken out of my account and now they are telling me I have no account with they and I have not received the dress. I can not get in touch with them I have tried costumer servies can not get though to them. I do believe that they scam people...

Light In The Box / there was unauthorized cash taken from debet card and purchased on your site

Ar
Dec 10, 2018

Light In The BoxArif Ahmadov Card details: [protected] Yesterday there was unauthorized cash taken from my debet card and purchased on your site at 14:48 - 164.86 Euro - Authorization code 509222, Pay Pal order [protected] at 14:57 - 185.32 Euro - Authorization code 509223 at 15:02 - 65.52 Euro -...

Light In The Box / delivery taxes

Sa
Nov 27, 2018

Light In The BoxI paid the insurance on my 127€ delivery to not encounter more charges. Then when my package arrived I had to pay a further 40€. The insurance assured me I would be refunded this money (I have photos to prove all) when I emailed the first time they offered me 50% back, I have continued with a...

Light In The Box / refund

Li
Nov 13, 2018

I ordered items from this company and before the items were shipped I had to cancel. I had confirmation from them that my refund would be returned and now a month later no refund and I am unable to pull up my information on the website like it never existed. I am very unhappy with thi...

Light In The Box / return

Re
Oct 23, 2018

8 months ago I rejected 4-5 packages because one of the outfits I got didn't fit and the rest I knew would not fit. So I turned them away at the door. For the last 8 months I have been chasing up the refund and all they keep saying is they haven't recieved it yet and it's quite a lot of...

Light In The Box / product not received

Km
Oct 22, 2018

I purchased shoes for my son, the company shows no record of the transaction, gives no phone number to resolve the issue but shows that you have received payment in PayPal. Buyer beware do not order from this company, they are clearly a very well designed scam! The company gives no way of...

Light In The Box / chandelier

Pi
Oct 19, 2018

Iorder no [protected], we ordered a chandelier and paid 79 USD for shipping and charges for chandelier. However till date I have not received my chandler.this is the second time I have complained to you, last in June 2018. Tracking no [protected]. Before gati to send it to me, light in the...

Light In The Box / make money on ordering a dress for the paypal account

Sa
Oct 13, 2018

I ordered a dress on your website, and you promised that the dress would arrive in Israel within four days. The dress arrived after a month waiting for customs. Here I will note that I ordered the dress especially for my sister's wedding, of course I bought a different dress unfortunately...

LightInTheBox.com / 10 items clothing to small, boots damaged.

Ju
Oct 10, 2018

I have ordered 14 items from this company and 9 of the clothing items are too small and the boots Buckle is broken. I have tried to get a response by email or have someone contact me to resolve the issue . I wanted to exchange the items for larger sizes and exchange the boots it has been a...

ligthinbox / i'm complaining about non delivery of my items and not refunding me and ur taking my money

Ra
Oct 09, 2018

Hi first thiong i'm french so my english may not be well. I order on july 12 2018, this : Order Number: [protected]. i wrote you more than times ( your customer service is deleting even the number of message i have send you) BIG SHAME. Anyway i never received my order . This was my delivey...

Light In The Box / no refund

De
Oct 08, 2018

Ticket [protected] light in the box received the blouse I returned but is refusing to return the amount back they keep saying it is refunded but when and where to which account, nothing is in my account pl help get by money 1202Rs [name removed] From: Customer service October 01, 2018...

Light In The Box / refund procedure

Co
Sep 26, 2018

I received my order on time but the bag was a very different colour to the photo on the website. This is now the third day of contacting them asking how to return the bag. They still have not advised how or where to return to and have offered me a "rewards" credit of half the value of the bag itself!! Wish I had read the reviews first. Never again!

Light In The Box / payment

Mi
Sep 19, 2018

I thought I ordered 2 pair of curtains online. I went through the entire process including giving my credit card details. I waited for an email confirmation and did not receive one. I then checked my bank and its shows a payment of $109.21 AU on the date and time i placed the order. I want...