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Light In The Box
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Light In The Box
complaints

1 5 869 2 Light In The Box
Light In The Box Customer Support Below Average
266 Resolved
603 Unresolved
31% of 869 complaints were resolved
Light In The Box resolves only 31% of negative reviews, showing poor commitment to customer concerns. Issues include long wait times, unhelpful answers, no follow-up, and unsupportive staff. This affects customer satisfaction, loyalty, and company reputation.
31% of 869 complaints were resolved
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Overview of Light In The Box customer experience

Light In The Box, unfortunately, has received some consumer complaints regarding its products and services. Several customers have expressed dissatisfaction with the quality of certain items received. Complaints have ranged from receiving products that did not match the description or images on the website to items arriving damaged or of subpar quality. These experiences have led to disappointment and frustration among customers who expected better product standards.
In addition, there have been complaints about the company's customer service and after-sales support. Some customers have reported difficulties in resolving issues or obtaining refunds for defective or unsatisfactory products. Slow response times and inadequate assistance in addressing concerns have been cited as areas for improvement.
Furthermore, shipping and delivery issues have been a cause of concern for some customers. Instances of long shipping times, delays, and packages not arriving as expected have been reported. These logistical challenges have contributed to a negative shopping experience for certain individuals.
While it's important to consider these consumer complaints, it's worth noting that Light In The Box has a wide range of products available at competitive prices, which has attracted many customers seeking affordable options. The company's extensive catalog and international shipping capabilities provide convenience and choice to shoppers around the world.
When making a decision about purchasing from Light In The Box, it is advisable to weigh the potential risks associated with product quality, customer service, and shipping against the affordability and variety the company offers.

Light In The Box complaints 869

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Newest Light In The Box complaints

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10:20 am EST
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Light In The Box My jacket was purchased on Paypal #LITB4029357733

I want to return a jacket but am having no luck in finding a return address. Today is Nov. 29, but I have been trying to get a return address for many days.

It was ordered on Oct. 25th on Paypal with the number LITB4029357733. When the jacket arrived we were in Wisconsin, so we did not open the package for several days. When we did open the package, my wife (for whom the jacket was for) said that she did not care for it. Since then I have been trying to get hold of you so that I can get an address in which I can return the jacket. I really feel that your computer information for people like me who are not tech individuals is very challenging. All I want is a return address so that the jacket can be returned, and that I can get my refund. It should be very simple, but I have found out that for me it has not been easy. Please take care of this issue. Thank you.

Desired outcome: An address for a return and my refund.

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6:32 am EST
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Light In The Box Lined fleece

I have received 3 parcels recently and are not as described and wrong size , I wis to return these items , however you system is not clear on returns or refund .

see attached pictures . please reply with a return address for these unwanted items .

my details William Campbell

15 Beech Hill View

Londonderry

BT473FU

mobile [protected]

email address [protected]@live.co.uk

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9:05 am EST
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Light In The Box Still waiting my £160 refund they promised

Bought a dress with matching coat which cost £160. Item turned up damaged cotton frayed on seems and too small . Speaking to customer service is horrendous they take over a day to answer. Firstly they told me my refund would be in my account in 2 working days which has not happed. I am still trying to request my refund and it been over a week! disgusting company do not use

Desired outcome: My refund

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Is Light In The Box legit?
Light In The Box earns 94% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Light In The Box and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%.

A long registered date for lightinthebox.com can be seen as a positive aspect for Light In The Box as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Light In The Box's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lightinthebox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Light In The Box website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Lightinthebox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Light In The Box have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Light In The Box and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Lightinthebox.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:
  • Despite a high level of trust, our investigation found issues with Light In The Box's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 1 complaints were resolved.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • If you purchased a website from Light In The Box that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
Our Verdict: Light In The Box is highly recommended company, but beware of poor customer service. Their 30% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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7:56 am EST
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Light In The Box Top nothing like photo, can't upload and complete return request.

Top arrived nothing like the photo which showed a lovely sparkly solid silver top. Instead it was a flat multicoloured top, so filled out a return request - won't upload the photos , just keeps spiralling around- can't find any help on website

£21 for something I will never wear is too much, I would like my money back

Order Date:

2023-11-05

Order Number:

[protected]

Order Total:

£ 21.28

Claimed loss: £21

Desired outcome: Please refund and explain how to contact customer services for future use

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7:00 am EST
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Light In The Box delivered defective / wrong goods

ALL garments bare NO resemblance to the photos including colors and are too large

they are made from poor, thin, substandard materials , they are NOT sweatshirt material

stitching loose and coming away

one garment is the wrong size ( ordered L ,XL delivered)

Im required to pay return back to china

however costs are essentially the value of the goods so pointless

Claimed loss: £63

Desired outcome: full refund of returned goods including return postage

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full refund issued ( one off !! ) and keep the goods ( still shocking quality of the items, only fit for the recyling bin )

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3:56 am EST
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Light In The Box Jumper/cardigan

DO NOT BUY FROM THIS COMPANY!I ordered what looked like a well cut cardigan/ jacket. It arrived and has an 80s style bagginess and is totally shapeless. I read the return policy before odering and was satisfied. I have since tried to start a return and am asked to download the app in order to start this return, the problem is that I am already in their APP! I have now spent so much time on this with no result that I am fumming! They obviously have no intention on returning a customer's money if they are not happy! I repeat DO NOT BUY FROM THIS COMPANY!

Desired outcome: I would like a refund

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5:34 am EDT
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Light In The Box Returns/refunds

My husband had ordered some polo shirts form here which are very good quality for the price, so I took a chance and I ordered three dresses, two of which have arrived, they are cheap material and on one of them the sleeves are really ragged edges and the underskirt (can be seen through lace) is way shorter than it was on the original picture i.e. knee length rather than ankle length. These were for a very formal occasion so will not do at all. The order number is [protected], but there is no option to request a refund when I go into the items the only options available are:

Change Shipping address

Resolve Custom Duties issue

Cancel this order

Check order progress

Change order

I just know I am going to have the same issues when the 3rd one arrives!

Claimed loss: £47.00 for the 2 dresses

Desired outcome: Full refund please

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11:58 am EDT
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Light In The Box Customer service returns

I ordered a fancy dress outfit on the 27th September 2023 it said it would be delivered within 7 days. After 2 weeks I emailed and asked to cancel the order and was told it had apparently just been shipped so I couldn't cancel. It finally arrived on the 22nd October 10 days too late for the party I wanted to wear it at. I now have been told that I HAVE TO PAY FOR RETURNING IT or except 20% refund. THIS COMPANY IS A HUGE CON, AVOID. I can understand if I ordered the wrong size but they to nearly 4 weeks to deliver it! I want a full refund and postage paid to teturn it.

Desired outcome: Full refund and full postage paid to return it.

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7:18 am EDT
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Light In The Box Compliance and Product quality

We ordered one pendant assuming they are selling products in Australia so should be compliant with Aus standards but the electrician refused to connect it saying it is missing the transformer and has associated safety risks. We attempted to contact CS team and provided concerns but the CS representative keep asking for missing transformer photo or damaged product photos. We requested compliance certification or organise a return/ exchange for which we haven't heard anything yet.

Desired outcome: Prefer it to return as not sure if the other product will be compliant or not

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12:13 pm EDT
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Light In The Box Customer Service and Shipping

I paid an extra $21.50 for "expedited shipping" so that my order would be received within 3 - 5 days. I placed the order on 10/17 and need to receive it by 10/26 for a party, which is why I paid the extra to guarantee delivery in time. Today is 10/24, 5 Business Days from when I placed the order and it is still across the country with an expected delivery date of 10/30! Now my costume is ruined, I have to run around looking for an appropriate dress and I paid for expedited shipping for no reason! The worst part is, you cannot find a phone number anywhere to contact the company. What a horrible experience; never again...

Desired outcome: Full refund, including and especially the extra money for shipping!

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7:28 pm EDT
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Light In The Box Trying to get a return

I've been trying to return an item all day I said I forgot my password and they've given me a pass code about a dozen times ,every time I tap it in its says wrong password or email..It's. nearly 12.30 really fed up all I want is a returns label to send this item back.

It's making me think your hanging this out so I will run out of time to return it.

The reasons are getting pathetic now,please text me a return label so I can return it

Desired outcome: Please refund my money. Please don't hang this out any longer

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10:26 am EDT
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Light In The Box [protected]

I cancelled an order the very day I put in the order as I realised it was unlikely to be received in time for an event. I was assured it was cancelled. I then got notification that it was to be shipped, I contacted them to remind them that this had been cancelled, they said I was right. Yet it was delivered (too late as expected), I therefore contacted them and was first told it was a non returnable item. Eventually they said I could return it but would have to pay the postage. This. was some time ago, I now have notification that I can no longer delay payment for the item, via Klarna, and have to pay tomorrow, for an item I no longer have

Desired outcome: Refund

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8:14 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order Number:2310020974455770 1pc Thick Golden Stainless Steel Brushed Contact Wallpaper, Peel And Stick Wallpaper, Self-Adhesive Removable Wall Decals For Refrigerator, Furnitures, Kitchen And Room Background #9467306 I ordered 27 rolls only to receive an inferior product which is half the price on their website and others! And nothing as described...

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This company is a scam. The email address that is provided does not work. The don't answer complaints and they attempt to steal your money. This is the confirmation email which was sent when I ordered the item Thank you for your order. Your Order No.[protected] is being processed. Order No. [protected] View the status Ordered at Payment Method 2023-10-08...

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9:42 am EDT
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Light In The Box Sweater

I bought this item on the 18th of September and it said it was due on the 29th but still hasn’t yet arrived! I bought it as a birthday present! It also does not give me updates when it states it can track the time through Royal Mail. I click on the tracking website and it says it cannot be reached making me think it’s a scam:( now I’m left without a present for my bf and a late one at that:((

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12:43 pm EDT
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Light In The Box Men clothing

I bought a shirt from LightInThebox.com.The shirt liked very good in their illustration. On arrival I found out the item was of low quality and not like the one advertised. It appeared that the supplier use photoshop to illustrate the product rather than taking a picture of the garment. I asked that I return the product and have full refund. They offered partial refund which I did not accept. The supplier wrote back saying they can not issue for a return label and posting could take as long as 20-30. To ensure that the product reach them I had to incur postage stamp with with tracking and registered delivery to have as proof of posting in case they deny receiving the item. At the end I had to accept their partial refund. Please see attached the photoshopped garment against the actual item received.

Desired outcome: Full refund

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8:59 pm EDT
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Light In The Box Refund

I wish I read the reviews before I purchased from Lightingthebox

Every item was oversized, of poor quality and lousy construction. In an attempt to get a return label, I was bounced from person to person in customer service. Most of the time no one even responded. Then I was told to ship the merchandise to China, at my expense, for a refund. The shipping charge was over double the cost of the clothing returned. They are the most unreputable and despicable organization in the industry.

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10:40 am EDT
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Light In The Box Non-existent customer service & disgraceful returns policy

Order number: [protected]

I am not satisfied with my order and have tried to contact the customer service.

The customer service "ticket" option is a joke. I have written more than 10 messages regarding the return of bad quality & overpriced clothing but have received no reply after 5 days.

The returns policy is a disgrace - I am required to spend up to $40 to return to China and there is no guarantee that I will receive my refund.

A fellow unhappy customer has still not received his refund after 6 months!

Desired outcome: A full refund for my useless items without having to send them back to China.

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6:15 pm EDT
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Light In The Box Order not received.

I initially placed my order with LightInTheBox on July 25, 2023. To date, I have not received my order. On my order page I see two tracking numbers.

1) 92144903444912910000750899 - which says it was delivered on August 11, to an address in Cedar Grove, New Jersey.

2) 92124903402788000004143111 - which says it was delivered on August 14, to an address in Caldwell, New Jersey.

My address is in Illinois, at 13089 Timber Court, Palos Heights [protected]. I do not understand why the orders were delivered to New Jersey. Also, back on August 12, I notified them that the order was not received, and on August 15, I responded to their email and resubmitted my address. Today is September 25, and the order still has not been received.

Thank you for your consideration.

Desired outcome: Receive my order, or refund the cost.

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This review was chosen algorithmically as the most valued customer feedback.

I am trying to return my items because we didn't like the way they fit. I received the items on 9/13 and it has only been 12 days since receipt. It is telling me that I can't return them or exchange them because the policy is they have to be returned in 14 days. It has only been 12 days. Please advise asap. Order details below: Order...

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Frequently asked questions (FAQ) about Light In The Box products and services

Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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