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Light In The Box Customer Care Service

Light In The Box Ltd.

Diantong Shidai Guangchang, Building #2 Suite D
7 Jiuxianqiao Beilu, Chaoyang District


Customer Support Phone Numbers

+86 10 5908 0008 55 59
US Address

808 Howell St #300
Seattle, WA, 98101

Light In The Box Complaints & Reviews

Light In The Box / agreed full refund for cancellation not honoured

KyleUK on May 19, 2017
Order no. 1704300022651359 On 30.04 I placed an online order for 2 items for around £20 plus about £5 for P&P (25% of the cost of the items) and paid by Visa Debit. On 04.05.2017 I received an email telling that one of the 2 items was out of stock and that they will reimburse me the price...

Light In The Box / order number 1704092122332373

OLUFEYIKEMI sONUBI on May 17, 2017
Ticket number 15337972 I have submitted the ticket for two weeks now. Customers service agreed that I return the phone without providing a return address or information. Please investigate this ticket and provide return information. Email feyikemisonubi@gmail.com I bought this phone and...

Light In The Box / I bought a dress and didn't receive it

Cindy on May 16, 2017
Light In The Box is a 100% scam, don't order from them, they don't deliver anything. But they are pretty fast to charge you. I have contacted them numerous times regarding my order and every time they said one and the same thing that my order was shipped. But when I asked for a tracking...

Light In The Box / merchandise not received/customer service not addressing the issue

What the...?? on May 14, 2017
I ordered 4 items from Light in the Box. They are all in one order. First, one was shipped according to them. Then two more shipped according to them. Now they are telling me that all three of those items have been delivered, but I received nothing. The forth item, my wedding dress, ha...

LightInTheBox / Never got refund of the items I returned

Alison93270 on May 10, 2017
This company might be selling cheap stuff but when you buy it you are stuck it seems you cannot return them even if they screwed up with your order. They sent the wrong items so I returned them and since December I'm waiting for my refund. these people are lying saying their will refund me...

Light In The Box / Bridesmaids dresses

Elizabeth mewse on May 5, 2017
I ordered 1 dress first from light in the box this was to test the sizing and colour, in which I loved I then ordered a further 7 dresses for my wedding 3 being adults chiffon dresses and 4 being junior chiffon dresses. When I received my parcel I had 2 parcels delivered separately one...

Light In The Box / Not received my order more than 20 days

Vishesh mudgal on Apr 27, 2017
I have not received my stuffs and there is no one who is able to track my order Order no-1704140522393911 my order is for $160 but since 20 days I am keeping patience as you ppl claims it would come by 4 working days .Its showing it's shipped but where the bel it is ..I want my money back...

Light In The Box / Your contact information is non-existent - you are non-contactable!!!!!

MarionB on Apr 22, 2017
I wish to unsubscribe from Lightinthebox email newsletters. I bought one item, thinking you were based in NZ - obviously i needed to read the fine print better. As you are not, hopefully i will eventually receive my item. I find it entirely unacceptable that an online only company has no...

Light In The Box / My order cancelled

Rachna Dhawle on Apr 20, 2017
I ordered the product worth Rs 3124/- for my wedding and dis Wednesday is my wedding and I was expecting my stuff but today I received the message that my product is cancelled . why I mean I trusted you people at a last moment you people cancel now where I need to bring all the stuff which...

Light In The Box / Spring jacket

Anny Colon on Apr 19, 2017
I placed on order on Feb. 24/17, which was a spring jacket, cheching my pay Pal statement i realized that the money was already taken from my acc. but i never got the product. ( track number 1702241821720650) . I also have found out they have canceled my order, but i have not got my...

Lightinthebox.com / Money scam

Kezaris on Apr 19, 2017
I want to tell about my experience with Lightinthebox, it was terrible! I decided to buy from them only because of their prices. I was searching for a cell phone and found and pretty good deal on Lightinthebox. I want to mention that I had no idea who these guys were and I did not read any...

LightInTheBox / My 1st order and the return/refund

Donna M Davis on Apr 14, 2017
I recently placed and then received my 1st time order from your company. Not one single item fit and I used your size guide prior to placing my order. So when I contacted you using your website format trying to submit all the items that I received and subsequently did not fit, all of the...

LightInTheBox / I will never shop there again!

Kaddit on Apr 12, 2017
I am super angry and I will never buy anything from LightInTheBox ever again!! I made an order and paid extra money to get my order as soon as possible and they claimed that it would take no longer than 7 business days! My order did not show up and when I contacted LightInTheBox support...

Lighinthe Box / Clothing

Kemnmy on Apr 12, 2017
Lightininthebox company it's a scam, once they get you credit card they keep sending you stuff without your permission ! Can't find their phone number, there is China number that's all I try to call, doesn't even go through ! They rip me off with $500 plus I have to pay duty ! Once they...

Light In The Box / Pam emails

George Me on Apr 8, 2017
I've unsubscribed 10 times from their SPAM/Phishing emails and I still keep getting them. I added them to my Junk email list but they keep changing their email address to get through the filters. Very bad practice. I would NEVER do business with them again. NEVER!! I get that you want to...

Light In The Box / Cheap quality

Smith on Apr 7, 2017
Yes, this site is cheap, and you can find a lot of things and good deals on Light In The Box, but it is worth to do a research before buying. Unfortunately I did not read the reviews, fell for cheap prices and as a result got nothing but trouble. I have two daughters and they are twins. I...

Light In The Box / Wedding dress

Davina711 on Apr 2, 2017
We ordered a non custom made dress because I couldn't find a lace dress in my area I saw restrictions on returns for custom dresses I ordered a stock dress for my wedding. We paid extra for shipping in 3 days and when dress never showed up. I had to look to see the estimated ship date wa...

LightInTheBox / My review of lightinthebox

Dkknfan1 on Mar 29, 2017
This company is dishonest and will not listen to customers. I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me: My future wife purchased some wedding stuff on Feb 26th. I should have known right then and there this company...

Light In The Box / Product switched... Poor customer service

MGreene on Mar 25, 2017
I ordered a wig from Light in the Box. I should have clued in because there were two different photos on the information page about the product. I have ordered from Light in the Box a few times and had no problem. This time however, it was a different story...When the wig arrived I nearly...

LightInTheBox / Follow up on order

deborah drummond on Mar 21, 2017
To whom it may concern, I love purchasing items form you guys and I do have a bit of a challenge in tracking my packages. Please help if you can on helping for I am eagerly and patiently awaiting for my items to be delivered. I thank you in advance for your help guys and have a great...

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