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Light In The Box Customer Care Service

Light In The Box Ltd.

Diantong Shidai Guangchang, Building #2 Suite D
7 Jiuxianqiao Beilu, Chaoyang District


Customer Support Phone Numbers

+86 10 5908 0008 143 120
US Address

808 Howell St #300
Seattle, WA, 98101

Light In The Box Complaints & Reviews

Light In The Box / slow delivery and cancellation with refund.

Hannah T27 on Sep 18, 2017
I ordered an item on the 23rd August, I've had mutiple emails saying it's shipped and on its way, I'm still waiting. I've emailed to try and cancel the item so I can get my money back, I've had no response. I was told my delivery would be within 5 days its now almost been a month and I...

Light In The Box / I need to change my shipping address!

Joycu on Sep 18, 2017
I need to change my shipping adress.because i forgot to put the housenumber... I saw(on the tracking list) my order is allready in the netherlands.but how can they deliver? if the dont know my . so please please please help me change it!! i go crazy and i try everything to change the adre...

MiniInTheBox / Please, never order from them

Dan Andrews on Sep 18, 2017
My package never arrived. ordered several items in June, and now it's September. I think it's the right time for panicking. According to the provided tracking number my package was on its way to the US, then it reached New York and all of a sudden was shipped to China again. Ok, I really have...

Light In The Box / discount amount double time

Milena ST on Sep 17, 2017
Hello. I was ordering a dress.. And i was trying to pay for dress.. But it's shows that it was sometring wrong.. and i can't order the dress.. Ok i thought, maybe i will try another company..and next day i check my bank account-and of course it's shows that it was TWO times discount the...

Light In The Box / terms not clear

Gaurav Kapoor1984 on Sep 15, 2017
I am trying to purchase some products frin this website but as the items are shipped from china it may impose custom duty in destination country. It is mentioned in the shipping terms and conditions that customer can opt for duty and tax insurance to avoid duty expenses at the time of...

LightInTheBox / account cannot be deleted

Isyahadin on Sep 13, 2017
Hello, I want to delete my account at LightInTheBox, but their website does not offer this option and even provides no customer service email address or phone number. So I want LightInTheBox not just to deactivate, but to delete my account, especially my login name and password. I can...

Light In The Box / Hair

Trudylillian123 on Sep 11, 2017
Hello, I have ordered 4bundles or hair on Sunday the 3rd of September 2017 and I payed a £10 fee on express delivery for 3-4 days shipping, however it has been a week and 1 day and I still haven't received m package! I need it before the 19th of September so I hope you can contact me and sort...

Light In The Box / clothes

Clint1989 on Sep 10, 2017
I originally ordered a full water proof camaflauge jacketed out arrived to small and a medium I contacted through returns on website and did not understand what they meant as io did not revive code o phone to send it back with I had a new number when I understood I signed back in via gmail...

Light In The Box / I did not receive my order $400

Niani on Sep 8, 2017
I have not received my order. I ordered online 8/4/17, they supposedly shipped 8/10/17. I notified them by email 9/2/17 that I had not received my package--they responded 9/2/17 stating it was still in transit and I would receive it by 9/17/17. I responded 9/7/17 by telling them the...

Light In The Box / adult unicorn onesie, color blue, price 22$ without tax and shipping

Andra Ionita on Sep 5, 2017
I ordered a unicorn onesie and payed for it on the spot when I finished my order, but it appears that 2 days later I get an email from your company telling me that my order is "pending" and that I need to finish my payment. I don't understand why I got that email since I payed on the spot...

Light In The Box / children's tablet cancelled

Katie Laszlo on Sep 5, 2017
I am left absolutely furious after ordering a child's tablet for my daughters first birthday roughly 3 weeks ago! I went to try and find out why it hadn't been delivered only to find out that my order has been cancelled ! I paid in full and there is no explanation good enough for thi...

Light In The Box / led light strip is wrong.

Chris Heath on Sep 4, 2017
I have ordered, paid for and received an LED light strip with controller, and it is not what was advertised. although the remote displays a white option, there is no white colour on the strip. To add to the annoyance, your 'my orders' section is showing the order has not even been placed so...

Light In The Box / fraud

dryter97 on Sep 4, 2017
My order had arrived after one month since I placed it instead of 3-day shipping. Moreover, 2 items were broken. According to their policies, I had a right to open a dispute after 45 days and I have to wait for that long to do it. But they didn't help me at all. All I want is to get a...

Light In The Box / Probably my own fault

JakeHeald on Aug 31, 2017
It's probably my own stupidity, but, I didn't create an account when I was buying from your site/store. I paid extra for the express delivery but still haven't received anything on my end. If someone could get in contact with me so we can find out what has happened, that'd be lovely. Unsure...

Light In The Box / where is my order

Lov don on Aug 30, 2017
Hi, my name is Lovevesha Emanuel and I placed an order on the 23rd of August and I paid for 3-4days shipping! It's has been a week and 1 day and I still haven't received my order! I need my 4 bundles of hair before Friday 1st September 2017. Order Number: 1708230324750803 Please get back to...

Light In The Box / homtom ht50 mobile order number is 1708171124663474

Nayeem Khan on Aug 29, 2017
My order is not shipped from light in the box i check daily in my order same ON TIME they not shipped my order ON TIME ON TIME why r they doing dis things i don't no taking my money and not responding customer and I think that one of the biggest mistake i do that order in light in the box...

Lightinthebox.com / j'ai acheté une montre et elle ne fonctionnait pas. montre no.1 d6 andriod 5.1 smartwatch

eric cire on Aug 22, 2017
No de commande 16104268 Date de livraison: 05/09/2016 mais je l'ai reçu au mois de novembre et après seulement une semaine, je ne réussissais plus à la faire fonctionner. Je l'ai donc retourné le 14/11/2016. On m'a dit qu'on communiquerait avec moi dès qu'ils recevraient ma montre. J'ai eu...

Light In The Box / projector ch-85

E v Krishna reddy on Aug 18, 2017
I have purchased projector through lighting he box.com and received my item on 17th August 2017. When opened the packing, no packing list in that box, but received projector, short TV cable, socket and paper without full information about installation guidance, on that paper no projector...

LightInTheBox / lace synthetic hair wigs

Emly104 on Aug 17, 2017
I ordered two Lace synthetic hair wigs paid extra for 2-3 day shipping and they took my money out right away from the bank. I'm suppose to be getting my order today and now they email me saying it has not been sent out yet bc they want a copy of a bill like fpl or water which makes no...

Light In The Box / braiding hair

Diana Parrish on Aug 16, 2017
Attention: I have sent several emails and clicked on the package not received tab. This is unacceptable. I would like a full refund for the two purchases of braiding hair I never received. 1st order # 24496246 2nd order # 2454229. My full name is diana parrish My email i...

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