Light In The Box
complaints

I want to return a jacket but am having no luck in finding a return address. Today is Nov. 29, but I have been trying to get a return address for many days.

It was ordered on Oct. 25th on Paypal with the number LITB4029357733. When the jacket arrived we were in Wisconsin, so we did not open the package for several days. When we did open the package, my wife (for whom the jacket was for) said that she did not care for it. Since then I have been trying to get hold of you so that I can get an address in which I can return the jacket. I really feel that your computer information for people like me who are not tech individuals is very challenging. All I want is a return address so that the jacket can be returned, and that I can get my refund. It should be very simple, but I have found out that for me it has not been easy. Please take care of this issue. Thank you.

I have received 3 parcels recently and are not as described and wrong size , I wis to return these items , however you system is not clear on returns or refund .

see attached pictures . please reply with a return address for these unwanted items .

my details William Campbell

15 Beech Hill View

Londonderry

BT473FU

mobile [protected]

email address [protected]@live.co.uk

Bought a dress with matching coat which cost £160. Item turned up damaged cotton frayed on seems and too small . Speaking to customer service is horrendous they take over a day to answer. Firstly they told me my refund would be in my account in 2 working days which has not happed. I am still trying to request my refund and it been over a week! disgusting company do not use

Top arrived nothing like the photo which showed a lovely sparkly solid silver top. Instead it was a flat multicoloured top, so filled out a return request - won't upload the photos , just keeps spiralling around- can't find any help on website

£21 for something I will never wear is too much, I would like my money back

Order Date:

2023-11-05

Order Number:

[protected]

Order Total:

£ 21.28

ALL garments bare NO resemblance to the photos including colors and are too large

they are made from poor, thin, substandard materials , they are NOT sweatshirt material

stitching loose and coming away

one garment is the wrong size ( ordered L ,XL delivered)

Im required to pay return back to china

however costs are essentially the value of the goods so pointless

DO NOT BUY FROM THIS COMPANY!I ordered what looked like a well cut cardigan/ jacket. It arrived and has an 80s style bagginess and is totally shapeless. I read the return policy before odering and was satisfied. I have since tried to start a return and am asked to download the app in order to start this return, the problem is that I am already in their APP! I have now spent so much time on this with no result that I am fumming! They obviously have no intention on returning a customer's money if they are not happy! I repeat DO NOT BUY FROM THIS COMPANY!

My husband had ordered some polo shirts form here which are very good quality for the price, so I took a chance and I ordered three dresses, two of which have arrived, they are cheap material and on one of them the sleeves are really ragged edges and the underskirt (can be seen through lace) is way shorter than it was on the original picture i.e. knee length rather than ankle length. These were for a very formal occasion so will not do at all. The order number is [protected], but there is no option to request a refund when I go into the items the only options available are:

Change Shipping address

Resolve Custom Duties issue

Cancel this order

Check order progress

Change order

I just know I am going to have the same issues when the 3rd one arrives!

I ordered a fancy dress outfit on the 27th September 2023 it said it would be delivered within 7 days. After 2 weeks I emailed and asked to cancel the order and was told it had apparently just been shipped so I couldn't cancel. It finally arrived on the 22nd October 10 days too late for the party I wanted to wear it at. I now have been told that I HAVE TO PAY FOR RETURNING IT or except 20% refund. THIS COMPANY IS A HUGE CON, AVOID. I can understand if I ordered the wrong size but they to nearly 4 weeks to deliver it! I want a full refund and postage paid to teturn it.

We ordered one pendant assuming they are selling products in Australia so should be compliant with Aus standards but the electrician refused to connect it saying it is missing the transformer and has associated safety risks. We attempted to contact CS team and provided concerns but the CS representative keep asking for missing transformer photo or damaged product photos. We requested compliance certification or organise a return/ exchange for which we haven't heard anything yet.

I paid an extra $21.50 for "expedited shipping" so that my order would be received within 3 - 5 days. I placed the order on 10/17 and need to receive it by 10/26 for a party, which is why I paid the extra to guarantee delivery in time. Today is 10/24, 5 Business Days from when I placed the order and it is still across the country with an expected delivery date of 10/30! Now my costume is ruined, I have to run around looking for an appropriate dress and I paid for expedited shipping for no reason! The worst part is, you cannot find a phone number anywhere to contact the company. What a horrible experience; never again...

I've been trying to return an item all day I said I forgot my password and they've given me a pass code about a dozen times ,every time I tap it in its says wrong password or email..It's. nearly 12.30 really fed up all I want is a returns label to send this item back.

It's making me think your hanging this out so I will run out of time to return it.

The reasons are getting pathetic now,please text me a return label so I can return it

I cancelled an order the very day I put in the order as I realised it was unlikely to be received in time for an event. I was assured it was cancelled. I then got notification that it was to be shipped, I contacted them to remind them that this had been cancelled, they said I was right. Yet it was delivered (too late as expected), I therefore contacted them and was first told it was a non returnable item. Eventually they said I could return it but would have to pay the postage. This. was some time ago, I now have notification that I can no longer delay payment for the item, via Klarna, and have to pay tomorrow, for an item I no longer have

I bought this item on the 18th of September and it said it was due on the 29th but still hasn’t yet arrived! I bought it as a birthday present! It also does not give me updates when it states it can track the time through Royal Mail. I click on the tracking website and it says it cannot be reached making me think it’s a scam:( now I’m left without a present for my bf and a late one at that:((

I bought a shirt from LightInThebox.com.The shirt liked very good in their illustration. On arrival I found out the item was of low quality and not like the one advertised. It appeared that the supplier use photoshop to illustrate the product rather than taking a picture of the garment. I asked that I return the product and have full refund. They offered partial refund which I did not accept. The supplier wrote back saying they can not issue for a return label and posting could take as long as 20-30. To ensure that the product reach them I had to incur postage stamp with with tracking and registered delivery to have as proof of posting in case they deny receiving the item. At the end I had to accept their partial refund. Please see attached the photoshopped garment against the actual item received.

I wish I read the reviews before I purchased from Lightingthebox

Every item was oversized, of poor quality and lousy construction. In an attempt to get a return label, I was bounced from person to person in customer service. Most of the time no one even responded. Then I was told to ship the merchandise to China, at my expense, for a refund. The shipping charge was over double the cost of the clothing returned. They are the most unreputable and despicable organization in the industry.

Order number: [protected]

I am not satisfied with my order and have tried to contact the customer service.

The customer service "ticket" option is a joke. I have written more than 10 messages regarding the return of bad quality & overpriced clothing but have received no reply after 5 days.

The returns policy is a disgrace - I am required to spend up to $40 to return to China and there is no guarantee that I will receive my refund.

A fellow unhappy customer has still not received his refund after 6 months!

I initially placed my order with LightInTheBox on July 25, 2023. To date, I have not received my order. On my order page I see two tracking numbers.

1) 92144903444912910000750899 - which says it was delivered on August 11, to an address in Cedar Grove, New Jersey.

2) 92124903402788000004143111 - which says it was delivered on August 14, to an address in Caldwell, New Jersey.

My address is in Illinois, at 13089 Timber Court, Palos Heights [protected]. I do not understand why the orders were delivered to New Jersey. Also, back on August 12, I notified them that the order was not received, and on August 15, I responded to their email and resubmitted my address. Today is September 25, and the order still has not been received.

Thank you for your consideration.