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Light In The Box Complaints & Reviews

Light In The Box / online purchase that hasn’t arrived

Dpl 1970 on Jul 5, 2018

I planed an order to these, order number 1806080829669685 for two watches that said dispatch in the EU 3-5 days. This was 8th June. Despite ninberous emails asking for advice as they have not arrived I had a £2 resound. I was told to be patient and 4 weeks later my last ticket request I wa...

Light In The Box / so many products I can't put them down here

Michelle Younger on Jun 28, 2018

I ordered one item from LightInTheBox I received it in a timely manner and it was good quality. So then they sent me an email so they would give me a $58 credit if I leave downloaded their app. Still have never seen the $58 credit I contacted them they said they don't deal with that I need...

Light In The Box / return policy

Valerie Ridgers on Jun 28, 2018

I certainly wish I had read these complaints before I ordered from Light in the Box but I will NEVER order from them again. I wear either a 6 or 6 1/2 shoe, so I ordered three pairs, one was not available in the larger size, it was out of stock, so I took a chance on the size 6. It wa...

Light In The Box / horrible return/refund policy

HesamKhan on Jun 27, 2018

Hello everyone, I don't recommend to shop from this website at all!!! Please look at my screenshots. I bought an item for my infant when she born (Now she is 2+ months) 1- After first followup they said wait for 20 days. 2- After second followup they asked me to wait 2 months. 3-...

Light In The Box / where is my order?

coolkrc on Jun 22, 2018

My Order Number: 1806050129632181 Support Ticket ID: 18350664 I chose to buy a wig from Light in the box in dire circumstances (chemotherapy). I paid for Expedited Express which according to their Shipping FAQ should be done via - DHL, UPS, FedEx, and TNT However, the vendor chose to ship...

Light In The Box / clothing

Danny555 on Jun 14, 2018

I need to find out the courier in the uk who is supposed to be delivering my goods as I need to pay to have them released. My name is Daniel Gorton from 106 Belthorn rd Blackburn. Bb12nn. I ordered the goods 6 weeks ago. There is nothing on the website when I go to my orders. I need to...

Light In The Box / canvas wall art

deb1985 on Jun 11, 2018

I place an order the end of April 2018 and still haven't received it. My first contact with the company (5-8) about this issue, was to find out what happened to my wall art. They told me to contact the post office with the tracking number (which I did) and the post office told me that it...

Light In The Box / sent wrong item, and no refund!

ishtan on May 24, 2018

I received a pair of shoes that is not the one I ordered, I asked for refund but they need me to pay that shipping cost, which is 1/3 of the amount of the refund. Due to the product is not correct, so I asked for refund and shipping cost for the return, but they said they are correct and...

Light In The Box / delivery

ahmadgabr on May 21, 2018

Hello.. I make an order in 6 may it's about a shoes, bag and watch OK, then it shipped in 13 may until now it not delivered so what's the problem now and is I will deliver it or no? This is my tracking number (CNB3348831) it's not found by the way, so please give me a solution this is the...

Light In The Box / unauthorized credit card charges

wodbuc on May 21, 2018

I do not know this person that made this purchase with my paypal account. The details of this transaction: Date of purchase: 20 May 2018 Transaction ID: 35W12442BP028321M Invoice ID: 1805202129302068 Purchase Amount: $34.23 USD Mastercard ending in x-6539 Please, I request you act...

Light In The Box / product number 28436480

Stymir7 on May 20, 2018

the chandelier hanging strings doesnt have any identification as to which strings goes where to create the wave pattern. We only received the direction paper and the string where in a blank and clear bag. I need a new set of strings to show where and how to place the strings on the...

Light In The Box / wedding accessories products

Gloria rashmi on May 10, 2018

Sir I have ordered 4 product from your site few days ago but I am not able to see the status of my product.. My order no. Is 29322834 and my shipping address is S-3 / 916 paramount apartment shalimar Garden extension -1 sahibabad Ghaziabad Uttar Pradesh India 200105.. I have ordered tiara...

Light In The Box / motorola moto m xt1662 5.5 inch smartphone 4g (4gb + 32gb 16mp octa core 3050mah)

Klauss Aly Klauss on May 10, 2018

I buy the phone and I return the product on January 19, and it's half may .I want refound but they say the phones didn't return back .Secondly I buy a smart bracelet, they send it to me, but the product never arrived.I want to know how to get refound for bracelet and phoneor other bracelet...

Light In The Box / Order number 17986727

Muhammad Din on Apr 17, 2018

Dear sir I bought three items and received I was going send it back to lightinthe box i received R M A code 6497902 and 6497903 and 6497904 I closed my ticket waiting for return form since 7th april 2018 there is not any return form on your beb nor received i sent so many E mails but no...

Light In The Box / order number 17986727

Muhammad Din on Apr 12, 2018

Dear sir I want to this order back to you You gave R M A code 6497902 and 6497903 and 6497904 but no return form how can Send it back there is no return form on your Web and Web is so complicated do not have E mail for customer service I tried to contact so many different ways but could...

Light In The Box / merchandised not received

miriani on Apr 9, 2018

My name is Miriam Gutierrez and this is my complaint. On March 22, I made a purchase of 2 dresses and a wig, the order number is 1803221228609710. By accident I clicked the order 3 times. I cancelled that order and re-ordered using another card. I have not received any information about...

Light In The Box / xiaomi note 4x

Mika Davaki on Mar 29, 2018

Hello, I have previously sent tickets (Ticket 17092355) regarding the return and refund of my delayed order(Xiaomi note 4x) with tracking number RS993406500NL that caused me a lot of convenience and disappointment! I was told I will be refunded should I return the item, which I did a...

Light In The Box / I placed an order, paid an my account reflects no order

Amy Burke, D.C. on Mar 28, 2018

Please help me. I purchased an item March 24, 2018 Proof of purchase via paypal payment copied below. I received no email confirmation regarding purchase. Purchase is not in My Orders so I have no access to customer service. Please help. March 24, 2018 Light In The Box Limited -negative...

Light In The Box / provision

Sumru Şanda on Mar 22, 2018

Hello. Regarding my order 1803010728261332; you have charged me for the full amount and you have a provision on my card. I have written to the customer service but they didnt help me. They told me to call my bank. I called my bank but they said they cant do anything because lightinthebox...

Light In The Box / non delivery of order

Joyce connolly on Mar 20, 2018

Joyce connolly 71 Barrington road.wavertree Liverpool. L153HR Merseyside. England. I ordered a black. Crochet bolero. Apparently royal mail have lost it. They said it was delivered to a neighbour. But they have said they did not receive it. Have spoken to royal mail. They said to let you...