Amazon
reviews and complaints

I have had several packages that when ordered were to be delivered next day (which is why i ordered them and not the cheaper listing). But the delay of delivery is getting to be rediculous. Then there is the fact that you cannot even call or complain to amazon regarding the delay.

There should be some sort of customer compensation when items are not delivered as promised. And there should be some oversite over USPS shipped items. They get lost and misdelivered all the time. I should not have to wait 24 - 48 hours before I get a refund of items that are late. Why pay for a Prime subscription when you are not getting the 2 day delivery guarantee. Amazon Prime is not worth the cost and it is getting worse day by day.

Hello There

I placed on order on 7 29 2023, I was told that it would be delivered on 7 30, if I ordered it in the 5 hours and 15 minutes. Well, lo and be hold I just checked on my order and it won't be delivered till the 7 31. This may not sound like a big deal but, this has happened to at least 7 times in the past year and a half. It is getting beyond annoying, why don't they just state that it will take two day to receive my order instead of stating it will be here the next day? Supper Annoying !

Dear Amazon Representative; Sony Bravia A90J Oled TV, which I purchased on July 17, 2023, my order numbered " [protected] " was expected to be delivered on July 26, 2023, but the product was not delivered. I bought the product for 41300 TL on Prime Day, but its current price is 56116 TL, so I ordered it I don't want to cancel. At the time I bought the product, Media Markt was selling at an affordable price, I trusted Amazon and preferred to do my shopping from Amazon Turkey, but I am suffering and as of July 30, the price of the product has increased or sold out on all sites. As an Amazon Prime customer, my primary request will be for the order I paid for to be delivered smoothly or for my loss to be covered by Amazon. I hope this situation will be resolved quickly. Otherwise, I will apply to the Consumer Arbitration Committee and exercise my legal rights, with all due respect.

Good Morning!

I have been an Amazon Prime customer for many years. I was drawn in way back when you had the “Amazon Mom” prime memberships. I have, no doubt, spent thousands of dollars on your website. The ease of use and ease of returning products is what has kept me a customer for all of these years.

More recently, I have had trouble with returns. In the past few months I have experienced two different occasions where I have set up a return using the Amazon website. I requested a UPS pick-up and UPS never attempted a pick up.

Both times that this happened, I spent a lot of time either with your chat support or on the phone with amazon customer service. They would set up a new return each time with a new UPS pick-up request, but UPS never came.

This most recent time, after three conversations with your Amazon customer service, I obtained a UPS tracking number and called UPS to find out what day they would be picking up from my residence.

UPS had absolutely no record of any UPS pick up at the address I gave them nor with the tracking number that was provided with Amazon. They suggested to call Amazon back and get a “pick-up confirmation number”.

I called Amazon customer service again and explained all of the above (yet again). After some time on hold, the agent was unable to find any sort of “pick-up confirmation number” for the UPS pick up that I was told was arranged earlier. She offered to set up a new return and pick-up (for a fourth time).

I declined her offer and now have driven 20 minutes to my local drop off location to return this package.

The entire point of using Amazon was for the ease. This was not at all easy and I really hope that you can rectify this issue soon as I am already hesitant to place more orders on your website.

Thank you!

Rhiana

Last month, I registered an account on Amazon in Spain with the email address [protected]@163.com ,. I placed several orders for Xbox Sky controllers during the Prime event, and then my account was suspended. I was asked to submit materials to prove that my credit card was not stolen. I submitted my ID card, proof from my credit card bank account, transaction details, and both sides of the credit card, but it was not used. Afterwards, my account was closed. My account still has gifts worth over 70 euros。

Afterwards, I tried to contact Amazon customer service to apply and submit new proof materials. But every time the customer service says to contact the account specialist, there will be an email notifying me what to do. But I just received emails repeatedly stating that my account has been closed, and there are no other emails telling me how to submit new proof materials. I am very disappointed about this.

I ordered a water filter for my refrigerator from Amazon. It was supposed to arrive the next day, July 27. On that day the status was "delayed in transit", "problem with order", and "returned to sender". Today, I checked the status which was "if you don't receive the item by Sunday, you can request a refund". I called amazon and was told they had to receive the filter back before they would issue a refund. BS. I complained but just got "sorries". Later I called amazon again and was told they would process a refund, but was put on extended holds then connected to a line that was just gibberish.

I purchased an item that a third-party seller sold and then they cancelled it with no explanation except that they are no longer a seller on Amazon. This is not true since they still have an Amazon Store. I chatted with Amazon and was eventually told to buy the item from a different seller and then once it arrives, contact them back and they will refund the difference. I did this and they refused to refund the difference. I went through several people who were not nice at all, one person said they will charge me a restocking fee and shipping charges. I was transferred to another person who actually hung up on me as he said to call customer service again. Finally, after all this they still refused to honor what is written in my chat transcript and still charged me shipping to return the item. I am extremely disappointed with Amazon.

After all the hassle and lies by amazon I got no resolution at all and had to pay for return shipping. I had only purchased the item because I was instructed to do so and the Manager I was talking to said they can't override the system, but it is done all the time. It is so unlike Amazon's character that I was shocked that they would not honor what one of their employees promised me in writing via the chat transcript. They saw it and still refused to honor it. This, in my opinion, is dishonorable for Amazon not to follow through.

I got locked out my account the young lady tells me that my account can't be unlocked but we can make a new account. I told her I don't want a new account because all of my ebooks are connected to this account. She tells me that they could make a new account with the same email and I can keep my ebooks and purchase history. We make me an new account with my old email. I sign in to my Amazon kindle account and none of my ebooks are there nor purchase history. I tell her she sends me a link to try and sign in to my kindle and it's a link to start a kindle membership.

I placed an order for a new laptop. It was delivered on 7/7. When I looked at the laptop that was delivered I discovered it was not the item that I ordered. There were no options for me to request that the right item be delivered. My only option was to initiate a return and order the item again in the hopes of getting the right laptop. It has been three weeks since I initiated the return and the tracking says that I will not receive a refund until the middle of August. It is entirely unacceptable for me to be out $1300 for 6 weeks because Amazon made a delivery error. I am appalled at the customer service response.

Purchased a Beurer machine for back pain (comes with electrodes and brace). Try to use it. One day it worked and tried twice after and it did not work. Going back and for th with the company. they try to help and when they do ity works sometimes. I can't use the machine. It was purchased for a patient that had back surgery and it is impossible to use. It is like new. It is about 3 months out but have been trying to return it. Can't get anyone I wrote to or talk to to do it. Name is : Estelle Beigel

On or about june 9, 2023, I placed order # [protected]. I had not received it long past the time I was supposed to receive it. I tried to cancel the order. I was then billed 2 times for the item that I had never received. I have been dealing with amazon for almost a month. Amazon would never remove the double charge, even though my bank told me it was amazon's fault. I had no choice but to stop payment on the charges. After all that, I received the item. I had already found the part somewhere else and received it. I sent the item back and have been trying for weeks to get amazon to correct your error. No one in customer service has been any help. I was even turned over to a collection agency! I order many items for my business, have been a very good customer for several years, and do not appreciate being treated like this.

Purchased the Wlupel Cordless Vacuum Cleaner 400w/33kp, on July 12th. The product is a prime advertised product. Not only is amazon not delivering prime products within 2 days anymore, this product was then to be delivered on July 24th. The day has rolled around and it has now been delayed till July 29th. I contacted Amazon Customer Service and they were no help. Order#: [protected].

I am a current owner operator working for amazon. I have not been paid for completed loads. I submitted all required information and they have not responded back. I have emailed [protected]@amazon.com and [protected]@amazon.com. No one has responded on the next steps and how I would get paid. The finance manager Elendra mangal is the one who emailed me. She hasn’t responded either.

I have emailed several people who work within Amazon so they can put me in contact with finance or accounting. Everyone directs me back to the [protected]@amazon where no one responds. I have copies of multiple of emails that was sent

I have reached out to Amazon multiple times in regards to my deliveries. I have CONSTANTLY mentioned how their drivers leave my packages in the driveway, at the gate outside the yard, thrown down my steps and out in the rain (despite there being multiple covered areas in my yard)

I have even bought 4 or 5 different signs (and just bought two more) and put them up every single step of the way to show them where to leave them which is just AT MY BACK DOOR. It's noted on my delivery instructions, surely it's on my account by now and my home is clearly labeled. At this point I have done everything short of neon signs and standing out there and holding their hand to my back step. This is not a big ask, you have to enter my yard from the back already because the front of the house is a busy street so you can't stop there. So they are already half way through the instructions when they show up yet are too lazy to follow through. Anytime I complain they just want to throw money at it - which don't get me wrong, obviously I expect a refund because I'm not paying for something I didn't receive..BUT what I actually want is for the issue to be addressed. Why is it that no matter how many times this is reported amazon does absolutely nothing in terms of accountability or actually addressing the root problem instead of just throwing money at it? My packages have been taken because of this, boxes completely soaked through because they were left in the rain (luckily nothing inside was ruinable by rain but the carrier couldn't have known that) and boxes left ripped and dented from being thrown down the stairs resulting in items inside also being damaged or exploding as a result. The point is I just want my packages delivered to my back door and thats not asking a lot, yet it's like rocket science somehow and I don't have this problem with any other sites I order off of. I report this time and time again and last time I was promised this wasn't going to happen again, that it would be addressed and to "rest assured this will be escalated" yet nobody ever got back to me, my packages were delivered properly once, MAYBE twice and then back to the same old nonsense. In some cases they don't take a proof of delivery photo and I'm convinced it because they don't want to show where they left it. In some of their proof of delivery photos they DO take you can see the sign right there in the photo directly telling them not to leave it there and yet there is the package right there being left where it says not to leave it. If the carriers are lazy- that should be addressed. If they are cutting corners - that should be addressed. If they aren't reading instructions - it should be addressed. If they ARE reading instructions and ignoring them then it should be addressed. Hell , if they just cant read, THAT should be addressed. Their carriers are a direct reflection of them and it's costing them money, would you not fix it instead of just letting it reoccur with zero concquence to the driver ? I spend so much money on Amazon you would think the BARE minimum I could get is the package just delivered to my step for the love of god. My sister is a "prime member" and they leave her packages out in the rain and outside the yard too. What kind of service is that for a "premium" membership you're paying for ? They don't care.

I just initiated another return to Amazon because the item as described was not correct. As I expected, Amazon wants to charge a flat $1.00 for the return and, in addition, since the most convenient way for me to return an item is via UPS, Amazon wanted to charge an additional $6.99! THIS IS TOTALLY OUTRAGEOUS! As a dues paying Prime Member, there should be ABSOLUTELY NO CHARGE to return ANYTHING. Especially if their item description is wrong and/or their item arrives damaged or obviously used (I received a sandwich grill THAT STILL HAD FOOD ON IT!) I will NOT be renewing my Amazon Prime membership when it expires. Their competitor, Walmart has such a program, for considerably less membership cost AND a NO CHARGE RETURN POLICY!

I want Rainbow yuango Dragon 15" 9" 15" Rodan Godzilla Movie Monster Series Dinosaur Model Action Figure Toy Soft Vinyl Plastic for Kids(Green) to come back in stock on amazon.com and i want amazon.com to add this item image back for everyone to see this item on amazon.com everyone got to tell amazon.com about this item it got to come back in stock on amazon.com

A product was purchased from Amazon on September 2, 2022, order number [protected] and now it does not work.I have tried three different times to get help with this situation. I've been hung up on, disrespected by customer service person. My sound bar stopped working over 2 months ago and no one from this company has even tried to contact me to resolve the matter. I would not recommend this company to anyone. I am out of money and out of a product. Never again

Being a small business owner that purchased closed to $40K in material from Amazon, I would expect to receive a little better service. We consistently have late or missing deliveries and I believe I have complained so much, Amazon is going out of there way to make my life miserable by now demanding I be present to sign for the delivery.

That means I have to take a full day off, just to sit and wait for the driver to make my delivery.

I've come to enjoy the convienence of Amazon, would love to find a solution to this problem, but am so pissed with their customer service lies, I am just about to cancel my Business Prime Membership.

My Name is Chris Collymore

I left a good job to have an opportunity to work at Amazon. The interview process was tough but I succeeded in gaining a role as a Merchandising planogram manager. I started in November 2022 and everything was going well, I was informed that it would take at least 6 months by other colleagues to get to grips with the Amazon way of working, but everyone was really supportive.

I had a new manager (Nathan Seager) appointed to manage my new team in December and during my time there I continued to deliver what my KPI's were in order to launch range reviews in the business. The new manager put together a coaching plan for me, of which some of it was not really in keeping with my role compared to me peers. However I continued to work to it, in the best way I could.

I was shocked to receive an email out of the blue regarding a HR meeting and how it read to me was that my employment would be ended. I had teh HR meeting and I was informed that I had not met the required performance levels for the role. I was released on the 22nd March 2023, I responded to the email I was given highlighting where there were gaps, with evidence to the contrary. I appealed the decision and was then taken through the Amazon grievance process. The final outcome was that they have upheld the decision as I received an email on 17.7.2023 of this. According to UK law I only have 3 months to raise case in order to go to court. Amazon have purposely prolonged this process so that I now fall out of the 3 month window in order to raise a case.

As part of the grievance I gave names and instances to HR so that they could at least confirm from a business perspective how my peers viewed my work ethics and confirm if I was indeed not performing, as anything that I produced would have a direct impact if range reviews were landed in stores.

Amazon HR did not question one person from my information, and also I was made aware that this was the 2nd time Nathan Seager has caused someone to lose their job under him within a year.

I am appalled at the way I have been treated and cant believe the lengths a business like Amazon cover up discriminatory behaviour to honest hard working people.

I have been out of work because of this since March and now I'm in the process of possibly losing my family home because of Nathan Seager .

During this time I have lost a close member of the family (Mother in law) which has been a massive burden to the family.

I was also offered a sign on bonus when I joined and now the finance team are requesting payment back. I have previously advised them that I was going through an appeal, but i was continually harassed by that department.

My gift card balance was taken when Amazon said I had to close my account and reopen a new account due to unathorized activity which was not happening as far as I could see. I was told when I opened my new account my gift card balance would be transferred. I called Amazon account specialist team three times and each time was told my account would be restored. I was not giving a tracking or reference number. Just told I had to close my account and reopen a new one which I did while talking to an account specialist.

So basically Amazon has stolen my money and will not return it with no fault of my own.