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4.5 4163 Reviews

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Very poor 🤒
We don't know much about how Etsy handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Etsy and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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3:49 pm EDT
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Etsy - Store suspended #

My complaint is the same as many of the others. My shop was suspended without any notice. Someone named Moss had emailed me a month ago and said I had an items that was not allowed. He told me which items and my account was reopened. Now here we are two weeks later and they suspended it again, but this time no explanation. Now have you ever tried to get...

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6:53 pm EDT
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Etsy I just opened an etsy shop less than 2 weeks ago

I just opened an etsy shop less than 2 weeks ago. I list and sell digital designs for printing and cutting machines. Yesterday my shop was just fine, today i logged in to see my account was deactivated. It stated for me to see the email issued to solve the problem/see the reason. I searched my emails, all the folders including the spam folder and no email was found. I then reviewed my files once more looking for a reason. As I am very new to this all I am sure I made a mistake and i was trying correct it. I called customer service, gave my info and was put on hold the guy came back and was extremely rude would give me no explanation as to what i did or how i could correct it. Then hung up on me. I called ince more and was greeted with a more pleasant young man, he put me on hold and then came back. He was very kind and said he couldnt give me an explanation. That he unfortunately had to read me a script and then end the call. Before he proceeded i asked him if he could foward the email that was sent so that i can know my.mistake. he stated thst NO email was sent snd he would get into trouble if he discussed anything further. He was upset that he had to leave the conversation unanswered because of the script they made him read. This is absolutely wrong on many levels. I as a customer should never be hung up on and talked so badly to as the first man did. And no one should feel as if they must be heartless and read from a script and their job threatened for being a decent concerned human being. And I believe in second chances, i believe unless mistakes are brought to your attention how are we supposed to fix them or learn from them. I can only see 2 possible reasons my shop was closed. Everything listed on my page was mine with the exception of 1 product image, and yes I did list 2 things one saying peace.love.sanitize, and one saying peace.love.Tp No i was not making fun of the circumstances surrounding us a nurse actually requested these as shirts and i thought they lightned the stress a little so i listed the files, it made someone smile in the darkness we are all living. If that was offensive i am truly sorry and would have removed them if i was told to do so. Does this one mistake mean i should be treated badly? Hung up on? Talked rudly to? Given no explanation and no chance to make it right? Absolutely Not! This is bad buisness, and never is it ok to disrespect people. And lastly my account is deactivated so my money is just setting there, and my files i purchased can no longer be accessed or downloaded. Files i purchased!

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8:20 pm EST
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Etsy Selling on Etsy is bad for your mental health

Why selling on Etsy is bad for your business, finances and mental health!

As someone who's been selling on Etsy for many years, I'm going to outline the many issues I've found, whilst lots of sellers probably have had no issues with Etsy I have and I will outline my experience with them.

Shutting down new shops.
This is so disheartening, especially if you've never had an Etsy shop before and don't know the process, to a new seller who's excited about spending their new shop and hopefully getting sales, to see your shop more than likely instantly suspended can cause alarm and make you not even want to bother with Etsy, but as this has happened to me I've learned it's the bots that do this, it could be cause you listed too many listings at once etc, but why doesn't Etsy tell you how many listings you can list from a new shop, also why go to the extreme measures of suspending someone why not put the shop of vacation with a message that they are verifying your account etc, this has happened to me before and the only way I knew my shop had reopened was cause I was randomly searching listings on Etsy and saw my listing back up, most new sellers might just forget about Etsy and not even check unknowingly that their shop has been reinstated, such a bad initial look I think to new sellers.

Lengthy, generic bot responses.
Half the time I don't know if I'm speaking to an actual human or a bot, which is pretty bad considering Etsy is a handmade company who used the tagline keep e-commerce human, I've had responses from "support" that has one name at the top of the message and a completely different name at the end of the message, with a generic response, if you want a human response on most occasions expect to have to respond to the bot at least 3 times to get a human and this is a lengthy process as it's not a chat bot it's an email bot so they take days to respond

Political alignments
As a moderate liberal myself who watches all news channels, I find it strange that a company like Etsy which is a marketplace, would pick and choose which networks to advertise on, if you're going to advertise on a new network advertise on them all especially the one that gets high ratings inturn attracting a bigger audience, I personally don't care what your political views are a customer is a customer, why is Etsy only advertising to a more liberal base, I'm sure most sellers are more interested in sales than who you vote for but obviously Etsy management isn't.

They have banned store owners from minority countries from opening an Etsy shop.
So much for equality etc, a few years ago Etsy stopped accepting sellers from pretty much all the minority countries in the world, only first world countries with the exception of India can sell on Etsy now, sounds pretty biassed to me, even Amazon which is a much larger company accepts sellers from pretty much any country as long as you meet their requirements.

DON'T put your future in Etsy.
As I've stated they will shut your shop down at the drop of a hat, don't put your future in Etsy, look to having your own website and getting organic customers that way, there are horror stories of sellers having shops for 10+ years on Etsy and waking up to it being suspended with no reason why, imagine you've got a mortgage,.made future plans on the basis your Etsy shop will continue on the trajectory it's on just to have Etsy shut your shop down.

No protection for sellers.
Sometimes Etsy sellers get abusive messages from buyers, there is absolutely no way to block them, or to block them from buying from you, marking the message as spam doesn't actually report the message, and if you report a buyer for being abusive that will more than likely cause Etsy trust and safety to review your shop and look for a way to suspend it, which is what an Etsy employee told me via LinkedIn.

Knock offs from AliExpress.
I've seen so many shops selling generic products on Etsy that are definitely not handmade the images are on Amazon and AliExpress, I report it and nothing happens, so much for handmade and vintage which is what Etsy was meant to be about, how can handmade sellers compete with this, sometimes looking through Etsy listings is like looking on dhgate or AliExpress.

High fees, forced onto you.
I feel Etsy purposely complicates fees, why not just charge a set fee like Amazon a percentage and be done, when I make a sale there is at least 4 separate fees connected to that sale, which is so confusing I think purposely confusing.

When Etsy started it was a handmade COMMUNITY while companies grow and become more corporate they can still have some sense of what they started on, but how I see it is Etsy has nothing to do with what it started on, you'll be lucky to get a human to talk too, the site is full of mass produced knock offs and they treat sellers really bad, I think Amazon is more human that ETSY.

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Is Etsy legit?

Our verdict: Complaints Board's thorough examination reveals Etsy as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Etsy stands out for its commitment to quality and security. Clients considering Etsy should delve into its customer service record to gauge compatibility with their expectations.

Etsy earns 91% level of Trustworthiness

Perfect Trust Endorsement: Etsy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Etsy. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Etsy has received 22 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Etsy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Etsy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Etsy.com you are considering visiting, which is associated with Etsy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Etsy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Etsy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on etsy.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Etsy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 526 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Etsy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Etsy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Unique Handmade Items
    2. Diverse Seller Community
    3. Personalized Customer Service
    4. Eco-Friendly Options
    5. Supports Small Businesses
  1. Cons
    1. Limited Quality Control
    2. High Seller Competition
    3. Fee Structure Can Be Costly
    4. Vulnerable to Market Trends
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6:51 pm EST
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Etsy Etsy is a Communist's marketplace, AKA a DUMPSTER FIRE

Where do I even begin? When this company first started, it was an excellent marketplace that offered a wide variety of handmade and custom items. NOT ANYMORE!

My experience as a BUYER: I enjoyed buying from there frequently, it was nice to support small businesses and independent artists. Back then, the items were actually handmade and unique. Now, the marketplace is flooded with mass produced garbage from China. And that's not even the WORST part. The site allows perverted merchandise involving CHILDREN! There are inappropriate items that should be in a private, adult only category, and then there's also this sick merchandise exploiting children and promoting incest! And you can't get away from this sort of disgusting trash! Etsy keeps throwing it in your face. I've reported the ones exploiting children for abuse, and guess what? Etsy decides it's best to just leave it up! As a buyer, I have to try to sift through this sea of mass produced dollar store junk and perverted garbage! And then there's other listings that are such obvious SCAMS. Those get to stay too! And other "sellers" that illegally copy legitimate sellers' hard work (COUGH China COUGH!)

My experience as a SELLER: What can I say? When Etsy wasn't off their meds, they used to be a cool marketplace. This inspired me to sell my own handmade goods there. And for awhile, it was great. But then came a slow decline, and then finally Etsy hit rock bottom. Here's a list of problems:

*They have little to no protection for sellers from bad buyers. As a shop owner, you supposedly set the rules. That's a lie right there. Etsy overrides your rules and rewards bad buyers and scammers. Which means you lose money. They also do nothing if a customer displays harassing or threatening behavior. Harassment and threats run rampant on this shameful platform!

*Randomly shutting down legitimate shops. Lately, Etsy has been on a tirade, closing MANY, MANY seller's shops and KEEPING THE FUNDS! I've witnessed this as both a buyer and a seller. Quite a few of my favorite shops have been shut down by Etsy, without so much as a reason. These sellers had excellent ratings, great customer service, and abided by Etsy's rules. Some have been selling on there for YEARS. And then one day they wake up and their shop is gone. Years of work and money flushed down the toilet.

*And this leads me to my next point. THEY'RE PRETEND HUMANITARIANS. Etsy claims to support women owned businesses and black owned businesses, but they LIE. That's just why businesses they've torn down have been mostly women owned and black owned businesses. Sad to say, but Etsy doesn't care about these people. The company just uses these causes to promote its company and paint a pretty picture, not because it practices ethical business. I'm egalitarian, it's disgusting to see a company that preaches a love for small business owners, women owned businesses and black owned businesses target this EXACT SAME DEMOGRAPHIC for deletion! Destroying their income and livelihood while sucking the money out of them like a starved parasite. Can you say hypocrite? My favorite sellers (many female and black) have suddenly been deleted, meanwhile obvious con artist shops remain open for business!

*The new Seller review standard. You now have to have less than 1% negative reviews or Etsy screws with the algorithms, making it more difficult for customers to find your shop. This means if you received several four star reviews, your shop can even tank from that. Etsy makes sure less people find you.

The fees. God, the fees! You're charged multiple expensive fees for items that just sit there! Other sites charge a fee when a customer purchases your item. Nope, not this pea brained site. So items that aren't selling effective immediately are subject to these fees. Believe me, they add up quickly, and before you know it you're at a loss rather than a gain. Which leads me to my next point, the breaking point for me.

*Etsy takes your money and runs! I've run other shops and have been successful. I know how to manage my finances. Then I go and check my Etsy finances. I see where they've deducted fees, shipping, taxes, etc. I still have a good profit left over. NOPE! Not according to Etsy! The money I have earned is GONE (no they did not put a reserve on it) and my balance is -0.20. So in their mind, I STILL owe them money!

*BAD CUSTOMER SERVICE FOR SELLERS: I have sent a message to customer support about my missing funds, and surprise, surprise... crickets. I have looked into this matter, and it turns out they are notorious for stealing your funds away. Many other shop owners have had this problem, which seemed to start in 2021 and is still continuing.

*Forced ad participation. Yet another pea brained idea some corporate suits came up with while they were too busy twiddling their thumbs in an office. If you run a successful shop, they forced you to participate in this program. Your items get promoted via Google ads (Whom Etsy is in bed with). A customer buys your product, and the ad costs 10 to 15% of your product cost. Now combine that with multiple listing and processing fees, bad buyers who Etsy rewards for scamming, and the cost of materials (and time) to make the items, and you're already at poverty level. The hole is dug and you're just falling in deeper. Etsy claims this is to "make it more fair" but in reality they are perpetuating a Communist's dream! Sellers are punished for reaching successful levels and are being dragged back down by this forced participation. It's costing them money, it's impossible to profit, the ads you are paying are not just for yourself, some of that money goes to unsuccessful shop owners (your competition) so THEY can have Google ads. You're paying to advertise your competitors, con artist sellers, China, sellers that steal YOUR WORK, and perverts who exploit children in their merchandise! All while Etsy profits from ALL listing and processing fees! Don't forget, in the process you're paying to advertise the Etsy company itself! And you're forced to give your money to equally corrupt Google!

*Randomly tearing down listings that adhered to Etsy's rules. I've seen this quite a few times, especially recently.

*WITHHOLDING FUNDS. Putting ridiculous reserves on seller's funds! Etsy will hold 75% of your earnings, sometimes 100% and expect YOU to sustain your shop with measley pennies! Can you say DELUSIONAL!

As you can see, Etsy has turned into a Communist's dumpster fire! If they keep going they are going to lose more buyers and sellers. Like I said, this used to be a nice marketplace but now it's just as good if not worse than selling your items fresh out of a smelly dumpster in the Slums! The dumpster is actually looking more reasonable.

My advice: Abandon Etsy. Start a small brick and mortar business, use another platform, heck, start your own if you're motivated enough! It can't POSSIBLY be worse than what Etsy has become!

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Etsy Etsy Trust and Safety is Useless

IMPORTANT: "YOU ARE NOT BUYING DIRECTLY FROM ETSY, BUT FROM ONE OF THE MANY TALENTED SELLERS ON ETSY;
ETSY DOES NOT PRE-SCREEN SELLERS AND THEREFORE DOES NOT GUARANTEE OR ENDORSE ANY ITEMS SOLD ON ETSY OR ANY CONTENT POSTED BY SELLERS (SUCH AS PHOTOGRAPHS OR LANGUAGE USED IN LISTINGS OR SHOP POLICIES); CAMILLE, ETSY INC.
SO
DO NOT BY FROM ANY ETSY SELLER WHO WILL NOT GIVE RETURNS BEFORE THOROUGHLY CHECKING THEM OUT!
DO NOT BUY FROM SELLERS OUT OF THE CONTINENTAL UNITED STATES WHO REFUSE TO GIVE RETURNS OR SITE REASONS SUCH AS HYGIENE CONCERNS OR USAGE WITHOUT FIRST CHECKING THEM OUT. MANY SELLARS WHO REFUSE RETURNS ON THESE GROUNDS USE THEM AS AN EXCUSE TO NOT TAKE PRODUCTS BACK EVEN WHEN THEY'VE MADE MISTAKES ON YOUR ORDER. MAKE SURE THAT THINGS LIKE REMOVING AN ITEM FROM THE PACKAGE DOESN'T CONSITUTE "USE" IN THE MIND OF THE SELLER.
REMEMBER, YOU HAVE SOME RECOURSE THROUGH CONSUMER ORGANIZATIONS IF YOU BUY FROM A U.S. VENDOR, THAT RECOURSE RAPIDLY DISAPPEARS WITH VENDORS FROM OUTSIDE THE COUNTRY.
ALWAYS READ MORE THAN THE FIRST FEW REVIEWS. MISTAKES MAY BE FAR AND FEW BETWEEN BUT YOU WANT AT LEAST SOME IDEA OF HOW THEY'RE HANDLED BY THE SELLER. ALSO CHECK THE PROFILES OF THOSE LEAVING THE REVIEW.
DO NOT FOR ONE MINUTE THINK THAT ETSY TRUST AND SAFETY WILL HELP YOU WITH AN ISSUE BE YOU BUYER OR SELLER. IT'S CONSIDERED A FORUM FOR THE INDIVIDUALS TO HASH IT OUT. ETSY WANTS NO PART OF IT EVEN THOUGH UNETHICAL SELLERS ARE A DIRECT REFLECTION ON TH
WATCH OUT USING PAYPAL. I LOVE THE SERVICE AND USE IT ON A REGULAR BASIS, BUT its DISPUTE METHOD AND PURCHASE PROTETCTION AREN'T USEFUL WHEN AN UNETHICAL SELLER IS DETERMINED TO KEEP YOUR MONEY. PAYPAL HAS A PROCESS, BUT CHANCES ARE YOU'VE CONTACTED THE SELLER ALREADY AND THEY'VE VOICED THEIR INTENT NOT TO COMPLY
IF YOU TRULY WANT TO RISK AN OUT OF COUNTRY ORDER OPT FOR CREDIT CARD PAYMENT IF AT ALL POSSIBLE
Now let's get down to business.
This is a call to task for Magic Tribal Hair and Etsy for certain business practices. It pains me to do so because Ive been a shopper on Etsy for several years and have never had to file a dispute with any seller. My dispute against Magic Tribal Hair was registered with Etsy Trust and Safety on July 4,2016 and escalated on July 11,2016. Etsy has yet to supply any real indication whatsoever that they are investigating. I contacted the CEO to no avail. I called the only available number for Etsy and received a message to the effect that they do not take this type of call. I was then referred back to the page where I could request a phone call. This number was currently unavailable. This is a common complaint of sellers and buyers when trying to navigate Etsy's ineffectual dispute system.
With no apparent recourse for my complaint I chose to open a case with the Better Business Bureau. This case was forwarded to Etsy who took 48 hours to respond. As per Camille, Etsy abdicates all responsibility in the matter suggesting it's merely an outlet for many talented sellers. However it's an outlet that attempts to control what is said about the sellers, and frequently pulls down from their forums any identifying information about unethical sellers. They are more than happy to pull down a review that they feel doesn't meet their guidelines and don't seem perturbed by abusive seller responses to a poor revue. All too often the entire content of a forum complaint is missing. You are left with a handful of answers and forced to extrapolate the question. I'll take unethical business practices on the part of Etsy vendors for $1000 Alex!. I have asked repeatedly for someone at Etsy to read the conversations between Magic Tribal Hair and myself. They show quite clearly what lead to my wish to return all purchased items, photographs, excuses and fabrications, hell blatant lies on the part of the seller, and a more real time view of both sides of the issue. Camille was also quite clear in stating the Etsy phone policy. In fact this was what was written in the statement i received from Etsy:
IN THE COMPLAINT, THE CUSTOMER ALSO STATED THAT SHE EXPERIENCED TROUBLE CONTACTING ETSYS CUSTOMER SUPPORT BY PHONE. THE CUSTOMER MAY NOTE THAT ETSY IS ONLY ABLE TO OFFER SUPPORT VIA TELEPHONE THROUGH THE REQUEST A PHONE CALL TOOL. INFORMATION ABOUT THIS TOOL CAN BE FOUND THROUGH THE FOLLOWING HELP PAGE: HTTPS://WWW.ETSY.COM/HELP/ARTICLE/4872

I can't stress this enough. I indicated in my BBB complaint that i called the Etsy number, ***955. From there i was redirected to my case and a request button to click on that wasn't working. I could not make a request for a phone call. These the exact words i used in my BBB complaint:
THE PHONE NUMBER GIVEN DIRECTS YOU BACK TO YOUR COMPLAINT WHERE YOU ARE SUPPOSED TO REQUEST A PHONE CALL FROM ETSY, BUT THIS SERVICE IS UNAVAILABLE.
The entire tone of Etsy's response to my complaint leads me to believe that Etsy Trust and Safety is nothing more than an opportunity for unethical sellers to run out the clock on claims and Etsy refuses to recognize the acts of these sellers is a reflection on them. All Etsy seemed concerned with is not being the one returning my payment. I never asked for that, what i wanted all along was for someone to read the convos. If payment is to be returned i want it to come from Magic Tribal Hair, but apparently all Etsy has to offer is a resolution system that is designed to resolve nothing. As a result I'm left with no choice but to take it into a public forum. So yes, this is about Magic Tribal Hair, but Etsy is included also for its refusal to get involved when a vendor using their service and name takes advantage of a seller or sellers.

So here we go.
The following includes a description of events from the time the order was placed until the present. I have screen grabbed all conversations and am more than happy to supply them. My missive to the CEO is also available. All Better Business Bureau are publically available.
The chain of events is as follows:
On May 22nd and 24th of 2016 I purchased several hair pieces from Magic Tribal Hair through Etsy.

Melanie Penners
Schlegelstra?e 30
*** Cologne
Germany

She had many items for sale including hair falls, braids, and yarn dreads. Her Etsy store pages made no mention of textural differences in the Kankelon hair she uses could be associated with color difference, that I should order, taking dye lots into account. Or that multiple items and/or different textured items shouldn't/can't be worn together.

My order was as follows:

1 set of custom 50cm/20" chignon braids
1 custom Gretel hair band
1 set medieval hair falls

All items were ordered in #30 Light Copper.

Through Etsy convos I discussed with the shop owner not only the connector I would like, how I was planning to use it, but the reason I felt the connector I chose would be more than adequate. At no time during these convos, did the seller suggest I use a different connector, that the project I was planning was an impossible flight of fancy, that the hair falls and braided items shouldn't/can't be worn together, that different textures along the same color line are different colors, or the presence of dye lots. All of this would have changed my order.

In subsequent convos there was mention made of her order arriving without the #30 light copper. This happens and I indicated I left me good deal of lead time between my order and when I would actually need the items. There was also something about shipping, but again at the time I wasn't in a particular hurry. Still, no mention was made of color differences and dye lots and I was never asked if I would like to adjust my order accordingly before the project was started.

The braids and head band arrived first. They seemed somewhat dark, but I have several wigs that color and it can be hard to determine actual color on a computer monitor. There was also a great deal of visible glue however, the project I intended would cover my natural hair so the color was perfectly acceptable and any glue would be well hidden.

The falls arrived several days later. Upon opening the box, and without need of comparison, it was clear the falls were much lighter in color. Again their was also a considerable amount of visible glue. This is where the fun started. I sent pictures showing the color difference and received an email back stating, "THANK YOU FOR YOUR MESSAGE AND I'M SORRY TO HEAR YOU ARE NOT 100% HAPPY WITH THE BRAIDED HAIR PIECES." This was followed by:

I KNOW WHAT YOU ARE TALKING ABOUT, THERE IS A SLIGHT COLOR DIFFERENCE ALTHOUGH ALL ITEMS ARE MADE OF EXACTLY THE SAME HAIR AND HAIR COLOR. I MADE THEM ALL OF COLOR 30 BUT THE DIFFERENT TEXTURES AND THE TREATMENT OF THE HAIR CAUSES THE SLIGHT DIFFERENCE IN COLORS. THAT IS WHY THE WAVY HAIR IS NOT AS BRIGHT AS THE CRIMPED HAIR IN THE OTHER PIECES. THIS DIFFERENCE CAUSED BY TEXTURE IS INEVITABLE AND WE CANNOT POIT OUT THIS DIFFERENCE IN THE COLOR CHARTS, BECAUSE IT IS NOT REALLY PREDICTABLE. ONE FACTOR IS THAT COLORS SLIGHTLY CHANGE IN VERY FINE NUANCES FROM THE MANUFACTURER NOW AND THEN. IT IS THE SAME AS WITH WOOL, WHERE YOU SHOULD NOT KNIT ONE PIECE WITH WOOL FROM DIFFERENT CHARGES (THEY HAVE NUMBERS TO DISTINGUISH). AND THE OTHER FACTOR IS INOUR HAND-MADE PRODUCTION: SINCE THE TEXTURES ARE HAND-MADE SOMETIMES THE COLOR DIFFERENCES BETWEEN THE DIFFERENT TEXTURES ARE MORE, SOMETIMES THEY ARE LESS, THIS IS NOTHING PREDICTABLE.

I HOPE YOU WILL LIKE YOUR HAIR PIECES ANYWAY ESPECIALLY SINCE NOT ALL OF THEM ARE WORN AT THE SAME TIME.

I indicated that was how I intended to use them, together. I reprinted the convo explaining how I was going to use them. The seller got progressively more abusive. She became accusatory insisting I was "misusing" her hair pieces. She went on ad nausea about how I couldn't do my craft project. That I should have gotten the other connector. All this at the point where I was suggesting making this info more clear upfront, making it easier for people to order. It was even suggested I take $100 worth of hair, unbraid it and experiment to get it the right color. A process that can't even be done on the head band. Finally exasperated by this individual I said I wanted to return both orders. Then the seller got real nasty. At this point I did post a well deserved negative review that didn't meet Etsy guidelines. It was summarily taken down including the oh so deserved one star for customer service. I was accused of attempting to unleash a "$#*! storm" of bad publicity. Deserved bad publicity as the seller seemed far more concerned with the prospect of keeping the money, than she was with customer service.

So to sum up: in her own words she can't supply a consistent product because textural differences and her "process" result in color differences. Colors come in dye lots so unless you can indicate you want a single dye lot you take what you get. You can't possibly use her products together because mixing textures is considered a misuse of her product tantamount to the illegal use of oxycotin, let's not forget she doesn't feel the need to tell you any of this prior to sale. She won't bring it up in subsequent convos, in fact she'll make no mention of it before starting the project. Also remember none of this became an issue until after I called the seller on the noticeable color difference

Well this isn't my first rodeo. Ive worked quite a bit with Kankelon hair. I proceeded to buy bags of regular and textured hair off Amazon, from multiple suppliers, all using the same color code number. Imagine my excitement at finding out there was a color that's a near perfect match to my own hair, #27. I ordered #27 because it made proving my point less expensive. Bags and bags arrived from 3 different vendors, no color difference between textures, no dye lots listed anywhere. Simply, no matter where I bought it, I consistently got the same color. With all this hair in hand I proceeded to make the two falls and three braids and affix them to the rigid head band like I had originally intended. Though told you can't possibly use five the finished product contains 7 hair pieces, nine if you figure one of the pieces is made from 3 individual units.

Having opened the dispute with Etsy, and with evidence at the ready I posted pictures of the sales indicating the multiple purchases of both standard straight and braiding hair from multiple vendors, as well as pictures of the craft project that couldn't possibly work containing multiple hair textures, using multiple production methods, and everything magically the same color. I also stated that use was at the discretion of the buyer. The seller does not get to decide how, when, or where an item is used. Of course all this went through Etsy Trust and Safety which means it's apparently completely ignored. What I did get was a complaint on the part of the seller that posting evidence refuting her statements had nothing to do with the case. Possibly a curious quirk of the German legal system.

Well in the presence of the fact that I proved in multiple instances the seller's statements about texture, dye lots and process are only true for her. That the project I intended could be easily completed. That textures and hair pieces can be mixed and mounted on a rigid head band, I have to conclude statements made by the seller were a weak attempt at not making good on her mistakes. In fact through all of this the seller has never posted anything more evidentiary than because I say so. Even if everything she says is the gods honest truth it should have been clearly stated on her site to avoid ordering problems, if not on the site, in subsequent convos during the process of discussing connectors. With so much opportunity to get it right there really is no excuse for getting it wrong.

Finally after telling you they actually do nothing, Camille is very clear when it comes to what Etsy doesn't do, Etsy will tell you they have no power to force a seller to return money. Its my humble opinion, but I would venture to say this isn't true. Their power lies in the ability to suspend an individuals shop after and only after a proper investigation. If the shop is found to be acting in a fashion that doesn't reflect well on Etsy the choice is evident, make it right or have your shop suspended for a given period of time. You see despite their claims otherwise shops are linked to the Etsy name. You hear phrases like, I got it on Etsy, or I bought it from so and so, they're on Etsy. When it all goes horribly wrong it becomes don't shop on Etsy, not don't by from so and so.

In light of their abdication of all responsibility and as long as it can't be guaranteed that there are protections for buyers or sellers, it's clear no one in good conscience can recommend Etsy as a place to shop. Sellers, they don't even remove disputed shops from a persons feed. Precious space is wasted advertising the wares of people you will never do business with again. They also offer no way of bookmarking a site without clicking favorite shop. This is a distinction that can only truly be made after you've delt with a vendor. It's deceptive, and when you realize who you're dealing with never warranted that little heart, unfavorite you may, but once again their wares rep[eatedly show up in your feed. In short, SHOP AT YOUR OWN RISK because Etsy is no help when a vendor using their service takes advantage of a buyer. Etsy is just Etsy, by their own admission they don't stand for honesty, quality, or any of the other characteristics by which you would judge a business. They are a clearing house of unvetted shop owners for which they claim no responsibility, the vast majority of which are wonderful. Unfortunately you have no reasonable expectation that those that act in a dishonest, unethical fashion will be delt with when their practices are brought to light. Sadly youre just flying blind.

As of [protected] Etsy closed thje case saying part of the oprder was used:

HELLO, THIS IS DREW FROM ETSY'S TRUST & SAFETY TEAM. THANKS FOR UPDATING THE CASE LOG.

BECAUSE PART OF THE ORDER WAS USED, WE ARE NOT ABLE TO MEDIATE THIS DISPUTE USING THE CASE SYSTEM. FOR THIS REASON, I AM GOING TO CLOSE THIS CASE. YOU ARE WELCOME TO CONTINUE TO WORK TOGETHER TO RESOLVE THIS TRANSACTION OUTSIDE OF THE CASE SYSTEM.

MORE INFORMATION ABOUT ETSY'S CASE SYSTEM CAN BE FOUND HERE: HTTPS://WWW.ETSY.COM/HELP/ARTICLE/4521

THANK YOU FOR YOUR PATIENCE WITH THIS PROCESS, AND I'M VERY SORRY THERE ISN'T MORE WE CAN DO TO HELP.

The items in question were removed only once from their packaging to photograph them in an attempt to show the color difference. The items couldn't have been used because I purchased hair ion #27 to complete my project. A color I found only because I was forced to find an alternative to complete my project. It still proves that dye lots are nothing more than an excuse with no basis in fact, and there are no color differences between textures. Innless of course this issue exists only for magic tribal hair and light copper#30.

So in closing Etsy does not vet it's sellers, has a totally ineffectual dispute system designed to resolve nothing, It makes accusations with no foundation in fact, and doesn't require it's sellers to probe the validity of their statements.

L. China Mayhew

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Etsy We just opened an Etsy shop on April *, 2020 after invested for our business and worked really hard to produce like 200

We just opened an Etsy shop on April *, 2020 after invested for our business and worked really hard to produce like 200 unique handcrafted jewelry in our studio. We took photos of the each products and listed each jewelry with at least 3-4 photos and clear descriptions. We offered free international expedited shipping for buyers to fast and secure deliver and we made 115 sales within 45 days with 15 high rating feedbacks from buyers. We haven't received any single case against our shop, no low rating feedback or buyer complaints in these 45 days. Etsy has been suspended our account on May , 2020 without sending us any single warning or explanation email ragarding this suspension. We immediately called Etsy to understanding this suspension. The Etsy worker which we have talked on phone was very kind person but he doesn't gave us any suspension reason. We have created a support request through Etsy and emailed them below message to Etsy Integrity Team. *** We have received a reply from Etsy Legal 4 days after than our email to Etsy Integrity Team. They are telling that they have suspended our account due to policy violations. Etsy claims also as "Our records show that your account shares sufficient information with an account whose privileges have been revoked for us to consider them related. As a result, we’ve terminated your account privileges as well." After received this email from Etsy Legal, we have contacted (called) with our virtual assistant in US and they confirmed they was working with a different Etsy shop owner and their account has been also suspended just couple of days before our suspension. As we mentioned above too, we were working with a virtual assistant for arranging our financements in the US until two months. They just signed in to our account to pay our first Etsy bill yesterday and our account has been suspended just in two minutes after she paid Etsy bill. We never asked to our virtual assistant if they were working with the different people to running their business on Etsy or not ! As it is understood our failure was just working with a virtual assistant. We never violeted any Etsy policy, not received any buyer complaint as well. We made huge investments to establish our jewelry studio, worked very hard to produce unique and handcrafted jewelry, spended months to do that all. But our account has been suspended for a reason that happens out of our control. We never thought that the virtual assistant was working with the other Esty shop owners and their accounts has been suspended due to policy violations. Now our account is still suspended. We are loosing business and time due to suspension because of device match with the others we never related. We are requesting to reviewing our account again. We are not related with any other accounts and we want to keep running our Etsy business. Sincerely yours

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O. Cremin
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Mar 07, 2024 5:47 pm EST
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I ordered a hat from Etsy on June *** 2020..the money came out of my acct. When I acquired about it today they said my money was refunded , which it was not. They also said they haven't sold hats in 4 years, yet if you google say border patrol hats their website comes up.

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M. Wilderman
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Mar 07, 2024 8:34 am EST
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Etsy contacted me by email indicating that someone was trying to change my email address and apparently hacked into my account. I followed the protocol in their email to no avail. I tried several times to submit the information on their contact form and advise them that I did not make the request. Their email did not work. I have tried to call their corporate office several times but you can’t leave a message there. I tried their customer service line but they are unable to take any more calls at this time. they suggest that you use their website but since my account was hacked I am unable to do so. I am frustrated that a serious incident has occurred and yet they have no easy access to help fix this issue. I am concerned that I may have had account information in there that could be devastating. Changing my password isn’t an option since my account is hacked.

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K. Koss
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Mar 05, 2024 11:22 pm EST
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I ordered from ***. that sells items on ***. The seller closed down their items/ shops and never shipped items or refunded me via Etsy transactions. I was encouraged to open a case with Etsy and after 1 month with no activity or updates Etsy case management closed my cases as "unresolved" . This issue dates back all the way to my first purchase on April *, 2020 with Etsy shop *** for $6.37 and HappyUnicornGifts on May *** 2020 for $6.74.

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B. Strosin
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Mar 05, 2024 10:29 pm EST
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On 07//20 I purchased order number ***. I paid a total of $14.49. Item was listed as "in stock" meaning all the seller had to do was print a shipping and ship out item. Per *** tracking the pre shipment information was sent to them on 07//20 at 12:43 PM. As of 07//20 the item was NOT been received by ***. Meaning it has not been shipped out. I contacted the seller StitchPopCo on 07//20. The shop owner Daena was extremely rude and customer service is sorely lacking. At the time of contact it has been a full week and item has still not shipped out. This is unacceptable for an "in stock" item.

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Etsy I had reached out to a store/shop listed on Etsy Warriorsgate Heads to commission an item

I had reached out to a store/shop listed on Etsy Warriorsgate Heads to commission an item. They responded and said they could do this commission but there was no link or any button on their store on Etsy for this so they said that the person who would be fabricating the item was working on another job and to save a spot in the queue I needed to send a deposit and sent a paypal address though the Etsy messenger which I paid. Also stated in the message was a time frame for how long this would take which they said would be 3 months. That was back in March it is now September. On top of pushing the sale outside of Etsy the store/shop owner also pushed for communication outside the Etsy messenger. Which I now know why because in not sending a "customization link" for me to order through Etsy, I cannot open a case but I was told by a customer service representative, when I called,that they would open one and escalate it and I would receive an email regarding this. The original rep said he would do this since they saw from the Etsy messages that the store owner was pushing the sale and correspondence outside Etsy's platform but that was after repeated conversation circling and I think he just said this out of frustration with me not settling for the fact that I didn't have an order number, which I now know was a blatant lie. I know this because when I asked if I could talk to a manager/supervisor and get his name, he flat out denied both requests. On top of that he gave me a fake case number and left a voicemail on my phone that it was being escalated and should receive confirmation by email which I have received nothing. I asked to speak to someone higher up because I wanted to talk to someone who could clearly understand me better and help me figure out what to do because they didn't answer any of my questions. He just kept repeating the fact that I had ordered something that had nothing to do with what I was calling about. So I called back today to see if this "case" number and "escalated" case was legit. After my latest phone conversation with someone that identified as a supervisor I now know that this place does everything in it's power to protect the seller and not the buyer as anyone can see from the complaints/disputes opened up by the company. the lady tried to sell me that they were management but continued like the man I talked to the other day and after I called her out on why is there nothing that can be done when they see the the seller did this intentionally she ends with well we can open a case and escalate it but there's no guarantee that anything will come of it and it could take 24-48 hours for this process which it had already been 48. I told her that they flat out lie to the consumer/buyer and it would be reported. How can a place allow someone to consciously/purposefully take advantage of a consumer/customer knowing and seeing it when pulling up an account? I save all my "receipts" of the interaction with the seller and they saw it too. I kept the whole correspondence before they pushed for me to reach out via their email address and when they stopped being responsive on there I looked them up on facebook and it continued from there. I trusted the shop because they had been around for a few years with 5 stars and I am the type of person now that I check reviews before I buy or conduct business with anyone. After searching "Etsy BBB complaints" I've even read where Etsy has the tendency to delete deemed "bad" reviews even if they are honest, at the sellers request. What I would want done is Etsy to reprimand the seller for pushing the sale and conversation outside of Etsy. I trusted the seller because it was a custom item that fell under their shop and I didn't know they were suppose to have setup a special link or buy button and send it to me. The seller knew but I didn't and that is what is wrong about the situation.

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SheerGazette
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Mar 24, 2024 9:13 am EDT
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July , 2020, I ordered a Nintendo Switch for $130.03 taxes and shipping and handling included from a Etsy seller known as *** at *** The fake seller required me to pay via Paypal. After a few seconds paying the seller via Paypal, I received an email from the seller via Paypal telling me my order was delivered on July *, 2020 and was left on the front porch. The fake Etsy seller also gave me a fake *** tracking number. I ordered July , and my ordered was delivered on July *. That's when I knew I was scammed. I contacted the seller for a refund and the seller shut down its store website. The thief stole my money. I hope you can help me get my money back.

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ShadowVulture
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Mar 19, 2024 7:22 am EDT
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placed an order on June ***, supposed to be delivered July ***, nothing yet have tried sending texts messages, no response. Don't even have a phone number that I can call. Purchase ID please help me to either get my order or refund..thank you

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R. Newsome
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Mar 18, 2024 12:17 am EDT
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Hello, I have contacted Etsy's customer support team several time over the past week and have yet to have received a single response. Without reason or notification, my account was suspended from purchases. I found this out when I attempted to buy certain items for my wedding anniversary. I contacted their help center immediately to resolve this, but am still waiting for even an explanation. Because of this delay, I will now now be able to purchase the items in time and I have not been able to contact the sellers directly. I want to know why my account was suspended for no reason and why my complaints are being actively ignored.

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RatChapter
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Mar 15, 2024 10:14 am EDT
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On May , I ordered some curtains which were supposed to have been shipped to me on June . To date, I have not received the items. I contacted the seller several times to check on the status of the order, but have received no response whatsoever. I filed a complaint with Etsy, but have received no response from them either.

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L. Strosin
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Mar 07, 2024 4:06 am EST
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I have tried to contact ETSY to ask that they unsubscribe me from any and all emails, etc. They continue to bombard me with emails and ads. They will not cease.

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S. Douglas
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Mar 06, 2024 4:49 pm EST
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I placed an order, which was delivered to the wrong address and the wrong name. I was never asked for a shipping address during the payment process. I would like to know how this company obtains the shipping information for their labels. My shipping address with PayPal is up to date and correct. I attempted to contact Etsy twice without any response to my question. Online chat was the only available option of reaching out to Etsy.

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T. Larson
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Mar 05, 2024 11:35 am EST
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On July , 2020, I was charged 1079.40 for 27 orders that I shipped on Etsy with *** shipping labels. Etsy only asked for weight with *** labels. However, when my orders were delivered, it would appear a dimensional weight was then calculated which added significant charges to each order, totaling 1079.40 for adjustments. This happened to AT LEAST 27 orders for over one month and I was never notified until yesterday, when 1079.40 was taken out of my account. It would seem unethical that if there was a problem with orders upon delivery, why wasn't I notified upon delivery as I had been in the past? I have been with Etsy for 7 years, shipped the same product the entire time. I have never experienced shipping adjustments like this. I have bills to pay and a small business to run. Please, please please don't run me out of business.

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I. Cremin
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Mar 05, 2024 7:41 am EST
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I purchased item on Etsy for the amount of $231.21 on June *, 2020. Item was marked shipped a few days later, however it has since been lost in the mail as it has not tracked since June *. I have reached out to Etsy, the Etsy seller ***, and Paypal, and no one will issue me a refund. I paid for an item that did not arrive and I demand a full refund. Shame on you, Etsy, for not protecting your customers.

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Etsy A Unique Marketplace with Mixed Experiences

Etsy, a vibrant marketplace for handmade, vintage, and unique items, has garnered mixed reviews from customers. While some praise the platform for its diverse offerings and excellent customer service, others have faced challenges such as sudden store closures and lack of seller support. It's evident that Etsy's commitment to supporting independent creators shines through, but improvements in communication and transparency are areas that could enhance the overall user experience. As you explore this creative hub, remember to engage with reputable sellers for a more fulfilling shopping journey.

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Etsy Etsy sucks but "love the bugs" is exceptional!

My previous experiences with Etsy and those who sell on Etsy were not good. The item purchased was poorly grafted and fell apart within a week of receiving it. Neither the seller nor Etsy made any attempt to reconcile the problem. The seller actually told me that I was attempting to get her/him to give me a second identical item for free and that I could complain as much as I wanted to and it wouldn't hurt her business in the slightest. Etsy deleted my negative comments.
Quite by chance, I found "love the bugs" but was loathed to have to go through etsy again to make a purchase. I had numerous conversations with the proprietor of "love the bugs"and with a great deal of hesitation I made a purchase.
I described what I wanted and "love the bugs" exceeded my expectations with their dedication to craftsmanship and customer satisfaction. I would advise everyone to stay away from Etsy but if you're looking for an exceptional product and customer service, contact "LOVE THE BUGS"!

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Etsy Etsy is a terrific place to buy handmade goods and they are GREAT AT HANDLING SCAMMY SELLERS

Those that are posting below are referring to a specific shop and not Etsy itself, which is a little unfair. Etsy is a website that effectively allows people to open up their own stores and sell their goods (like Ebay, except it specializes with homemade, crafted products).

I have had so much success with Etsy, purchasing a number of items over the years. Recently, I got to see the other side of Etsy with their case system.

What happens if a store doesn't send you what you pay for? You open up a case. The vendor has 5 days to respond to your case and resolve the issue without Etsy needing to intervene. The shop that I was having problems with did not respond, so I escalated my case.

Etsy then responded that the seller had two additional days to either send me what I purchased or refund me. If not, they said that they would immediately refund me, and shut down their shop until they reimbursed Etsy for their funds. I was blown away by the customer service that Etsy provided and I really do encourage people to keep shopping here.

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Etsy I have read some of the past reviews and I can only

I have read some of the past reviews and I can only say that I'm lucky I haven't run into any disputes with sellers or buyers and haven't had to contact the Etsy staff for anything in my approximately 5 years or so of using it. HOWEVER, I did have words with one seller, who I was looking at the switchplates she decorated in her store (which I also had started making switchplates. I was a beginner so I was looking around Etsy to see what techniques other people used to make theirs)... I asked her what she used to seal her switchplates with. That's all. And she FLIPPED out on me... saying that she sees switchplates in m store and she knows I'm going to copy her, and shes reporting me to Etsy and all these horrible things. So I basically tore her a new one, to put it nicely. She apologized because she realized what an [censored]&*$% she was being, and told me she was having a bad day. Whatever. But that's the only problem I ever had. Other than that, the sellers and buyers have been friendly. I love this site because it's so incredibly inspiring, I could spend hours looking through the stores and items... and spending way too much money on stuff! I sell also. It's just a really fun, really unique website. I couldn't do without it.

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Etsy I love Etsy

I am a seller on Etsy for 6 years and I find it challenging and fun for the most part. My shop has many different vintage items for sale. I love the diversity of having a curiosity shop online with shelves I keep well stocked and shelves I don't have to dust.
I advise buyers to be curious and ask the seller questions.
A good seller will answer them honestly and promptly.
I advise the buyer to look at the reviews before making a purchase.
I also advise the buyer should read the whole sellers comments. The section of shop policy is very important in that the seller will alert buyers of the "rules" like refunds or "all sales final" etc.
Most sellers will not refund the shipping as the shipping services don't either, ie, FedEx, USPS, UPS.
Why should a seller pay to take back an item if the seller wants to return it? Unless it was sold and was "not as described", then the seller should pay for shipping.
I have had many contacts with the staff at Etsy, and they always get back to me promptly and always try their best to resolve any problem or issue I may ask about.
They go to great lengths to make suggestions or to explain a policy or steps that should be taken next to correct the problem.
I like Etsy, and I am glad and proud to be a merchant there.

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Etsy This site is an independent shop on Etsy.com and sells

This site is an independent shop on Etsy.com and sells vintage and antique hair accessories and jewelry.

I have made a number of purchases from this shop and been delighted with their service. The owner is highly professional and the merchandise is always accurately described. Not only that but the merchant is an academic writer and includes links to the many papers and books she has written on the subject of costume. Included too are contemporary pictures of many of the items being worn by Victorian and 1920s ladies.

The stock is very large and varied and of high quality. I have seen very unusual Indonesian head dresses and jewelry here which I have never seen elsewhere.

I once had a minor issue of an item I had ordered being unavailable. It was apparently missing in the warehouse. Rather than disappoint me and just leave it out of the package (it was a multiple order) the merchant offered me alternatives such as a substitute item of my choice at a generous 25% discount. Having a "wish" list I chose the discount and selected another item. The discount was applied directly to my Paypal account within 24 hours.

All the items were shipped promptly by a tracked international service and all but one arrived within 1-2 weeks. The delay was due to bad weather and the carrier and not the sellers fault. The service was always friendly and professional. As a frequent buyer I have several times been offered discount coupons which are much appreciated.

I would certainly recommend this site and its very knowledgeable owner

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Etsy My new favorite place, an online arts and crafts fair

When I shop, I love to find unique and one-of-a-kind items. That can be almost impossible in the world of local retail unless I want to spend a lot of money for things. I stumbled upon etsy when I wanted to get new handcrafted numbers for the front of my house. From there, I have ordered jewelry, clothing, home decor, and accessories. It's like one huge arts and crafts fair. You simply type in what you are searching for and chances are, someone offers whatever it is you need.
The site itself is easy to navigate. If you see something you like, you can "favorite" either the item or the shop itself. There are options to contact various shops. Each time I have done that, I have received a response within hours, sometimes minutes.
Many vendors offer custom orders as well as special discounts if you "like" their facebook pages or even if you just request a deal. Last week, I asked 2 vendors if a discount was available and received 15% off from one vendor and free shipping from another.
There is an etsy app available which is also easy to use. From the app, you can access just about anything. I have mine set up to send me notifications whenever something has been delivered or if I have a message from a seller.
I have never used an etsy gift card but know they are available.
Most of the packages I have received come wrapped as if they are gifts... colorful tissue, ribbon, and even little surprises. Just this week, I received a scarf and included was a hand-crocheted snowflake.
I realize that my personal experiences from using the site are just that, my experiences. I have been lucky to "meet" wonderful vendors. Shipping has always been fast and any time I've requested a custom order, the experience was flawless.

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Etsy Etsy is a great concept for business owners who create and sell unique Niche products

Etsy is a great concept for business owners who create and sell unique Niche products. Their platform is designed to drive customers to your store based on product tags ad advertising. Initially I have had a great experience. I opened my Etsy shop in iMay 2021 by July 2021 I was bringing in 40 orders min. Fantastic! However, Etsy does not support their sellers. They have removed our phone number to call for assistance. In December I received a notice about providing my business info. I filled out the info, but I had a comma in a wrong spot and received an error. I made a few more attempts and finally found the error. On my "successful submission" I received both error and congratulatory email about my business verification. The following Monday my shop was placed on Vacation mode. I received a generic email regarding the situation and links to go to. I have uploaded the documents the requested to verify my business. I am a month into my shop being on vacation mode and continue to get the same generic emails. Etsy has a slogan that says "Keeping Commerce Human". That is such a *** contradiction to how they are interacting with sellers, and now buyers. This automated means of conducting business is far from human interaction. Etsy has 3.1 Million sellers and 874 employees. The owners, clearly, are more interested in the money they are banking than the well being of their merchants that are bringing the customers to provide them the money. There is a blatant disregard for the HUMANS creating their own business and surviving off of that. Etsy has permitted too many "merchants" selling printable and mass produced items. All of my items are hand made from cork, I have submitted my documents every way I can. Even in my experience this morning, the link they sent me to to "upload" my documents has a broken "choose file" button. I am not able to use their requested means of submitting documents. There is zero customer support number, and I have to email them through their email submission page. Etsy needs a new perspective on how they want to conduct their business. Otherwise, if they choose to remain as a cold, distant automated business, then they should change the "Keeping Commerce Human" slogan. There is nothing human about automation. Also if Etsy cannot handle the amount of Sellers they have then they should refine their vetting process when new merchants apply, and hire more employees! *** has *** employees and have many means to contact customers service ( call back, email chat etc.) Also the reps, love what they do and where they work. Abysmal means of running a platform that has an immense amount of potential! Be careful if you want to start up with Etsy. You have very little control. I provided two stars because the concept I like. but that's about it.

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Friedev
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DO NOT SHOP or BUY ANYTHING FROM ETSY! For the most part and when you buy within the U.S. it hasn't been bad but when it comes to vetting their global online selling platform they do a terrible job, will not back you up if you've been scammed and try contacting them for help. In fact, I would encourage you to look at how you contact them prior to purchasing anything. You will find that there is no way to contact anyone; ANYONE! You have so many more buying options that offer actual customer service and backup.

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P. O'Reilly
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I have shopped on Etsy for 11 years and finally had to call it quits because of the increasingly poor quality of products and their support of unethical sellers. Most recently, I purchased some cookies from a seller on Etsy. The cookies I received were unevenly baked and looked nothing like the images on the seller’s product listing. I searched online for the images the seller was using and found that she had taken photos from other websites to represent them as her own. After going back and forth with the seller (who immediately removed the stolen images once I filled my complaint), I opened a case with Etsy and showed the original screenshots with the stolen photos that looked WAY better than the item I received. I was only asking for a partial refund because of the poor quality and the misrepresentation but Etsy closed the case saying that I had received the item that was described in the listing, saying nothing about the sellers use of deceptive and obviously stolen images. I just can’t continue shopping on a site that I no longer trust.

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A. Moore
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Very poor customer service. The fees are very high and therefore the customer service should be high. It is so hard to find a phone number and when you do it is disconnected. Then you have to wait for a call back if you can find it. I repsonded to a customer 4 times and I finally called Etsy and they told me they cannot do anything until a case if filed against me. I did nothing wrong. the customer ordered I shipped the order and she want to know who placed the order and what credit card was used. I have no access to credit card numbers.

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C. McCullough
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These *** have violate my business logo treadmarks that are under copy right protection and they changed my business logo name and design without my permission that they just commented a crime that I am give them 30 days to remove my content or they will get fine up to $250,000 by DMCA com and up to 3 year's in jail and sue up to 98.9 billion dollars with my Bitcoin by hire a lawyer and sue there company. I would not recommend starting a business with them unless you want them to steal your design. I hope *** shut you down.

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Etsy Very good on one seller awful on other seller in etsy

Very good on one seller awful on other seller in etsy. I like a seller in New jersy all along *** was amazing. Five Star and beyond. Other seller was ok first time but second time around it sent out delayed. It was seller responsibility to send out item on time. *** reply late to went out out of town non reachable and delayed reply. Send before leaving. I was told it by seller I am sorry and she rather give me full refund then discount a late already shipped out item. I said ok discount shipping but may be little discount on item it self. 25 percent off. No I want you to get discount back in case you out of money at all. Crazy reply. I know this time round transaction was disaster. I even proved to etsy my screens shots I still had of chat. Still no resolution. *** my parcel not here yet. Hmm. I spoke multiple times it seemed like super visor was going to terminate her account as I shouldn't have to request or offer discount when my item arrived not yet and tracking is difficult as still in Canada. God knows where. Hmm. This is for seller in Canada very bad second time round service and to not give discount for inconvenience and my time I give etsy unfortunately bad review as they give me 15 dollar two coupons fine but say no ground for termination. That's fine. Other seller suffered now due to this nightmare. If this is type of seller you want why did I get compensate two *** this also leads me to next final question you defend seller when you are supposed to value customer who still waiting for parcel. Do I get to keep it ? She wanted it back. Whatever you are sending I like it but now if I get it I will send it back as no discount or additional compensation. Crazy. If I keep it what amount of compensation do I get? I have to re send will take more time. How much off on shipping is and what is the reason for being so tough tough on me. Do I get any additional off ? I got nothing of etsy I i send back. I bought *** felicuty dolls and one addy from this seller now whom I have problem with this was unexpected delay I understand but I would think since I blight addy gave her nice review she would let me have *** of pleasant company vintage knock off shipping and 25 percrnt it off. I had to gift it to someone and gave my *** out of old collection. I was promised mint *** books no flaws. No reply till day later and usually reply 3 hours. Uh day is way beyond that. Set vacation status if delay expected. Misleading ne this time round Canada seller and hurt hurt this *** not felt appreciated even after two gift cards acknowledge my frustration. Validating. *** time I gave excellent for etsy reps. *** failed me. Thanks a ton for insulting me etsy. I appreciate it. False promised me. Thanks but no thanks to online *** now etsy. No way to either. Or say on any online. You do not promise but just take advantage of buyers rip them off and use us and I never never like some one insulting my buying power and its matter of principle. Not money here. I paid my every item. So money was not.ssue. *** collection was amazing. Sold me few and last order she didn't send on time refunded but also kept replying updating researching faster ways to sell Me items. not able to but still didn't leave me hanging on *** she still communicated. Canada seller didn't keep up as much dilly dallied. So why I don't get my item on time discounted plus extra off shipping. Its only fair. What is up with sellers like this. Hmm. Bad. Unfortunately bad. Oh well. It's just *** learned no one cares for customers any more. Sad.

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W. Osinski
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I ordered a ring through Etsy, ***. What I received looked like out of a bubblegum machine. I sent back for a refund to the address *** gave me, finding out the ring was from India. No where did I see that was where I was ordering from. It has been sitting in PO since October 22nd. *** will not pick it up and so they won't refund my money. I am very upset and will never order anything from Etsy. You can't contact them, they will no respond and *** keeps saying when it's delivered they will refund. It has been almost 2 months.

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D. Reinger
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Made a purchase from a shop on Etsy for a Christmas present. I wasn't notified of the ship date until I received the confirmation email. The email said the ship date will be in January. I needed this item for Christmas not January. I messaged the shop owner who said no cancellations and basically tough luck. This was a day after ordering. If they are so busy and haven't made the product then they should cancel and refund my money. I contacted Etsy they said sorry but the shops set their own policies. I said Etsy collected the money so they can pay me back. No they don't do that. I will never buy on Etsy again and I will tell everyone I know they are terrible. I guess Etsy must not see all of these complaints on BBB.

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L. Huel
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Etsy has gone down the tube! They need to make a site separate for the people who make download designs. You can't search for anything like doormats, pens, bookmarks, coasters, tee shirts, coffee cups, tumblers etc with looking thought page after page of downloadable designs. I don't want downloadable designs I want to see the item already made! I was looking for doormats and had to search through many pages because it was so full of download designs. What has happened to Etsy? Please get rid of this or move it somewhere else! It's flooded and is making it not even worth shopping for those unique specialty items. I did my shopping on Amazon this year because I can't find anything but download designs. There's other sites for this, not Etsy!

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G. Jones
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In the past 2 weeks Etsy has messed my orders up 3 times. First, I made a purchase and found out weeks later that after making the purchase the seller closed shop and I never received a notification about it. Second, I placed an order, the seller gave the wrong tracking number, I purchased the same hoodie again to replace the first one and the seller has refused to give a refund on either order. To make matters worse, Etsy’s customer support is terrible. They refuse to provide any real help, only simply saying to send a help request which does nothing. I was just doing a live chat with a customer support agent where I was told to send a help request (which I already had) and then the agent closed the chat without giving time for me to respond.

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Etsy I tried to call & email Etsy both info is In correct

I tried to call & email Etsy both info is In correct order

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J. Hagenes
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Etsy is a haven for sellers of counterfeit sports cards. While *** and *** have taken actions and both have seen an approx. 90 % to 95 % reduction in listings with counterfeit sports cards, Etsy continues to have hundreds of listings with counterfeit sports cards (sold as reprints or rp). The same large sellers that existed 2 to 3 years ago, are still selling on Etsy. I continue to report listings and shops, but nothing is ever done. I come to think that Etsy is founded on the principle of "Easy To Scam You". These sellers are violating Etsy policy. Etsy House Rules - Unauthorized replicas or copies of items are prohibited on Etsy. We consider counterfeit or unauthorized goods to be items that imitate an authentic good, particularly by using a brand's name, logo, or protected design without the brand owner's consent. So enforce that rule. When users reports shops take action. When consumers complain take action. I site one example of a shop with dozens of comments like "These cards are fake. Don’t purchase! "; "SCAMMER! SELLING FAKE COUNTERFEIT CARDS! NO DIFFERENT THAN PRINTING COUNTERFEIT MONEY!"; "This guy is selling fraudulent cards. I tried to resell them on *** and got this and another card taken down"; "Fake cards that look like *** Seller won’t respond either."; "The card is not authentic, it is a copy / reprint.. I would like to return and receive a refund"; "All fake cards don’t order" and seller is still selling. These comments above on all for the same seller. And there are dozens and dozens more.

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E. Kulas
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Placed an order 11/12/2022 with Etsy. Never received product. Etsy has not responded to my many emails concerning where my item is or getting a refund. Etsy does not answer phone calls.

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J. Kilback
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Etsy has awful customer support. I am an Etsy buyer and seller. My account was mysteriously suspended with zero notification from Etsy. The only responses I get are computer generated. I finally got one that seemed to be making progress regarding my mysterious suspension. It was asking some personal security questions in order to verify my identity. I was nervous about giving out personal info, but felt I must if I wanted to get my shop back. The computer generated emails go round and round in a loop. I feel my account and personal information have been compromised. Etsy does not offer any support for problems. I feel Etsy does not have good website security regarding the credit cards you have on file with them and other sensitive info.

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V. Lind
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Absolutely no format to get any help from etsy..their help takes you around in circles and I cannot contact anyone either through email or chat..Absolutely makes no sense..no customer support

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Etsy Etsy is unprofessionally sending automated emails to customers even after they hit unsubscribe and update all settings

Etsy is unprofessionally sending automated emails to customers even after they hit unsubscribe and update all settings. The emails are targeted towards selling and leaving reviews. I love purchasing items from them but I am going to have to block them as spam. Etsy needs to comply with CAN-SPAM Act and realize email communication is not just casual communication. They must legally comply with communications set forth.

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K. Feeney
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Etsy refuses to respond to my emails. An etsy seller, ***, refused to refund me. Etsy said they would pay my postage to return a ring. I have emailed etsy at least 50 times and they have NEVER responded. I’ve lost nearly $200.

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M. Mertz
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Closed my shop and will not let me re-open. Terrible customer service and ruined my business

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S. Gislason
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Etsy steals money from sellers and holds their money with no real reasons given. They nickle an dime sellers and buyers .I just closed my shop with them after being stolen from and then money held from.sales for absolutely no reason .when asked they just give a readout that offers no information at all.. DO NOT BUY FROM ETSY AND DO NOT SELL . THEY ARE A SCAM SITE RUN BY FOREIGN ENTITIES AND WILL ROB YOU

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Etsy It seems like there are a lot of bugs on this site

It seems like there are a lot of bugs on this site. More often than not, if I have a problem or want to contact a seller about say a refund, the browser freezes or the mouse acts like it's direction is being controlled by another source. And this happens when I'm connected to the world wide web, not just out of nowhere. All I can say is, a lot of jealous people on the planet if there's this much trouble! Things are supposed to be better with technology? It seems like everything is getting harder and less secure. Maybe the sites benefit with their cookies for themselves, but like anything else, if it gets too corrupt over time, it could eventually fall...don't put all your eggs in one basket is probably good advice in this case!

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Etsy I have been a satisfied customer of Etsy for a couple of years now with no problem

I have been a satisfied customer of Etsy for a couple of years now with no problem. Since Etsy has started this Etsy Conversations that’s when my problem started. On the morning of September 26, 2020 I received an email from a *** asking me if I wore lace thongs. Then he sent another email with a picture of his male genital. I didn’t respond to either email. I was so disgusted that I immediately went to Etsy’s site to report this, but their site was no help at all. So I canceled my membership with Etsy. BE AWARE of these sick minded people in this world. This email site was set up so that Etsy’s customers could converse with their sellers. I don’t even remember giving the ok for Etsy to include me on this site being that I am a customer, not a seller on this site.

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Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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