Amazon review: Customer service

I have been a prime member for many many years and lately i have received despicable dispicable and patronising customer service. Numerous faulty items and when reporting they read from a sheet and have automated responses they text or speak from Amazon have gone from a very good company to a very poor one regarding treating their customers correctly. When you speak to them they dont want to know. Ive had to issue a pre legal letter and they just brush it off and couldn’t care less even though what i complained about is clearly documented in their online live chat history.