Amazon’s earns a 4.3-star rating from 11986 reviews, showing that the majority of online shoppers are very satisfied with their purchases.
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Next day delivery, Paid extra. They don't know when I'll get it
Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.
Recommendation: Go elsewhere first, try Walmart, Ebay, Temu, etc. or order directly from seller
It just sucks.
I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. an absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened ... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...
Recommendation: I do not recommend it
P.S. After the stress of yesterday, Amazon delivered food for my pet, and today USPS brought a box for jeverly. I'm just wondering, is it really necessary to spend half a day finding out and proving something in order to get what you paid for within the time specified by the company!? Where is the world heading...
Amazon - The dark side of Amazon - what everybody should know.
There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: American) people and one for the international (read: Chinese) sellers. I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of...
Read full review of AmazonAmazon Customer Service
Amazon Customer Service ..very Helpful...Vandaag een cadeaubon gekocht, betaald en laten verzenden! Degene die de bon moest ontvangen kreeg het bericht dat de bon al gebruikt is! Gebeld met klantenservice Amazon, veel gekletst, lang moeten wachten, resultaat...binnen 40 tot 70 uur krijgt U van ons een e-mail, NIKS email ik wil dat er opnieuw een cadeaubon wordt verzonden! Om een lang verhaal kort te maken, door de fout bij Amazon, moet ik dus wachten! Ik heb er geen vertrouwen in dat het goed komt!
Recommendation: Keep Hold
Package has been delayed....again
Second time in a row, my package has been delayed. The first one they said it would be deliver by 10:00 PM. At 10:00 PM I got a message saying it would be delivered the next day by 10:00 PM. 10:00 PM the next day I got another message saying it was delayed again. I was able to cancel my order. I also canceled my account because this is becoming quit common. I ordered something else and it was supposed to be delivered today, but of course it got delayed. This time I am unable to cancel my order. The only way I will order from Amazon in the future is if it's the last resort. I've had enough!
Recommendation: Not worth the money. You can find things cheaper elsewhere.
Amazon not following their own online return policies
I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:
If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.
It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.
I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!
ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!
I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.
Recommendation: DO NOT SUPPORT AMAZON
depending on how they receive it the purifier maybe subjected to restocking fees ranging from 20 to 50%. looks like by the math you were charged a 50% restock fee. based off what i found searching the web.
Amazon Complaints 2048
3 complaints to bbb and over 40 emails to amazon and still this issue is unresolved!
I have been trying to receive refunds for 3 orders, 112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002. All 3 have been returned to Amazon but every time I contact Amazon about a refund, I am lied to by an associate or supervisor. All 3 items were purchased new but arrived used with an LPN barcode attached. No one at Amazon has heard of these...
Read full review of AmazonAmazon.com, Pet Centers order
I bought an order from Pet Centers for my dog available through Amazon. The package was delivered to an unknown parcel locker leaving me no information. I have had enough of the problems with my mail and delivering my orders . I asked for a refund . They never gave me the dog food that doesn't need special delivery or a prescription. I can get it here if it can't come to my door . Where's the parcel locker ? Complain like crazy 🤪 until customer service becomes a top priority.
Claimed loss: Refund the dog food
Desired outcome: Stop losing our orders
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The package was just delivered to my house .
Stealing my money!
Will someone please do something about Amazon.com? What they are doing is not right and I don't see how it can even be legal. But everyone seems to be scared of the monster. They have stolen several thousand dollars from us. They say we were involved in illegal activity so they're keeping thousands that we legitimately earned selling legitimate product...
Read full review of AmazonIs Amazon Legit?
Amazon earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Amazon. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Amazon has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Amazon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Amazon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Amazon.com you are considering visiting, which is associated with Amazon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Amazon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Amazon.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Amazon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 2048 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Amazon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Purchased an item that was returned for refund
Purchased an item that was returned for refund. Refund was received but later re-billed as they sated return was not received which it was. Their customer service offers no means of recovery for item that has been confirmed received, but Amazon system doesn't indicate to them it was received... yet a notice via tracking via UPS confirms receipt... using a...
Read full review of AmazonReturns
i purchase a drone from amazon and when i returned it they didn't give me a refund for some reason. when i contacted them about it they just refused to refund me for some reason so i decided to start a dispute. i ended up losing the dispute and when i contact amazon they say that they dont have to reimburse me at all. this is crazy and i need my money back
Claimed loss: 826.36
Desired outcome: please refund
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Samsung s9 ultra tablet
I ordered the item using Barclays Finance. On 2nd April, I ran into a work-related problem that jeopardised my finances, so I repeatedly cancelled the order. The system did not register, so I later contacted Amazon Customer Services to cancel. However, in the middle of this the item was dispatched and I was advised to refuse delivery. 3rd April AM the...
Read full review of AmazonPrime
My wife and I have one credit card account with Amazon/Chase. But Amazon has been charging us for two Amazon Prime memberships. I called them up and they agreed we should not have been charged twice each year going back to 2016. They refunded years 2022 thru 2024 but refused to refund the 6 years from 2016 thru 2021, claiming the records are "grayed out" on the computer screen, even though they admit we should have never been charged for those years. They know exactly how much a membership costs for each of those years but refuse to refund our money. I asked them: "What married couple living in the same household requests two Prime memberships?"
Desired outcome: FULL REFUND
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Called Amazon at their usual cs phone number. Spoke to three different managers and after sorting through the years in dispute and realizing the lower level cs rep was incorrect in claiming there was 9 years of charges (there were 6), they offered to refund an amount that came to a little more that 5 years of membership fees. I was satisfied with the offer. Issue resolved.
Questionable eclipse glasses
Various eclipse glasses being sold at Amazon site are with questionable standard. These are being sold as “NASA approved” (NASA does not approve any particular brand of solar viewers: https://science.nasa.gov/eclipses/safety/), “AAS approved” (not truthful when not in the list published online: https://eclipse.aas.org/eye-safety/viewers-filters), “ISO...
Read full review of AmazonSeattle Washington, HQ
Amazon has my account closed, because "I won't comply with them," They've literally closed it for 2 years, when they have an "Amazon Account Specialist," for, said, job. They have everything available to them, and they are still choosing to hold my account against me, they've said, "Oh you're a hacker," close. "Oh, you won't provide us with the necessary...
Read full review of Amazonfailure to refund after seller cancelled purchase and did not refund
Order placed via Amazon website.. item paid via debit card and confirmed. Seller cancelled sale. No refund forthcoming. Amazon provides no access to resolve this issue via customer service option. I received an email from Amazon stating:
"Hello,
We are writing to inform you that we have received the report you submitted on Tue Feb 27 2024 related to Order #: [protected]. We review every report and will take necessary action to ensure that the issue is resolved. Thank you for bringing this matter to our attention, and for shopping in Amazon’s stores.
Best regards, Amazon"
However they do not offer a follow up inquiry due to order data being removed from "orders placed" option.
Claimed loss: $14.23
Desired outcome: Refund amount paid of $14.23
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Their delivery of besafe car seat
I bought a Besafe brand car seat from Amazon for 7,400 TL for my 2.5-year-old daughter on 18 Jan 2024. Amazon put this product, which is used for security purposes, in a bag and threw it into its own box, and the product arrived shaking and crashing. I did not accept this product and asked for a replacement. I said that I wanted an unopened car seat in it...
Read full review of AmazonInability to understand my problem when my refund was refused.
This relates to two separate orders for the Cubot X70. Both orders were made on 8th December 2023. Both orders were for 2xCubot X70 One order was made through account registered to email, bunty.[protected]@gmail.com Order [protected] amount paid via Visa 4267 was 2x£189.20 =£454.58. Delivery was made onMonday 11 December 2023. When I realised the order...
Read full review of AmazonI purchased 200$ amazon gift card, they locked account and stole money
On 1/31/23 I purchased 4 Amazon gift card from a local drugstore because they wouldn’t except my prepaid card. I loaded the cads to my account and tried to make a purchase but they locked my account and won’t refund my money, this was my birthday money, I uploaded everything they asked, receipts, drivers license, bank statements ect and they continued to say it’s not enough information, like it was a robot , now they can’t find my account and my money disappeared into thin air, I still have the cards and receipts , I uploaded the same receipts you see here . How can they not see proof of ownership
Claimed loss: 200$ Amazon gift card balance
Desired outcome: I would like them to unlock my account so I can spend my money or give me a refund
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Gift Card
I was given a $100 Amazon gift card for Christmas and I opened an account so I could use my gift card and tried to get the free trail for prime too and it said it could be taken out of my gift card balance but that I still needed a debit card on file so my boyfriend told me to just use his. The next time I go to login to my Amazon account it claims my accounts on hold for suspicious payment activity and to submit some documents and I submitted several documents that should have reopened the account but they chose to close my account anyways and they literally stole my $100 gift card. They stole my gift card money.
Claimed loss: $100
Desired outcome: Refund of my gift card balance
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Unable to return item
I ahve attempted to return a toaster that was very poor. The process at the Post Office failed and I was asked to get another return code. How? Youe emails tell me the return is complete but I know it is not. The item was a Bella toaster. Reference email address is [protected]@aol.com. As this has happened before I do not want another charge for this item
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Gift cards
Dear Sir
My name is Paul Redmond ([protected]@supanet.com). Today 16th Jan 2024, I bought 2 gift cards at Morrison’s Store in Rugeley. I paid £200 using my Visa card and when my wife tried to us them in Lagos she was told they had already been cashed. I have the details of the cards and related receipts from Morrisons.
I am badly disabled and cannot us the phone system in the normal way to contact Customer Services.
Could YOU please track down this transaction and check if it is an error or something more sinister?
What do I do? Please help. I am 77 years of age and find all this extremely stressful. My main method of communication is email. If you need the exact details of card numbers receipts etc. I will email them to YOU. I want my money back.
Paul Redmond
Claimed loss: I spent £200 - I wangt my money back.
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Amazon hold
On DECEMBER 26 I MADE A PURCHASE OF 1051. (Macbook) no later than 3 mins after amazon put a hold on cancelled my order ... so i cant in the account ... and it was christmas my grandma bought me the 5 gift cards so i can get it for school. But now AMAZON is refusing to give my money back! Ive followed all instructions theyve asked of me yet and still their saying they i cant have my money back
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Refund
I have spent over $35000 at Amazon to date, my account was created in 2006 and I have freak n' had it! Calling just gets me transferred 4 time then hung up on and sending emails gets me the standard reply below. This return is over a month old and ordered over 2 months ago. I have emailed my ID, a screen shot of my account and org payment Visa for refund...
Read full review of AmazonTried to return items I didn’t need worth $600. They gave me 46 cents.
I ordered two items for my PC: a new graphics card and an Intel data processor, totaling over $600. Found out I didn’t need either, and called Amazon to try and cancel the order. They refused, claiming quite rudely that they were already shipped and I’d have to return them myself if I wanted a refund. I had until February 13th to send them back. I did so...
Read full review of AmazonNever received my order
My order was supposedly delivered on January 6 and given to a resident.
I live with my son in a farm with no other residents neither of us received the package.I had a miss call to say the driver was lost tried to phone back but number was unobtainable .My email from Amazon still says parcel delivered and given to resident
I hope this gets resolved because I would lose trust in the future with dealing with Amazon
Desired outcome: To get my order delivered
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About Amazon
Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.
In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.
Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.
Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.
Overview of Amazon complaint handling
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Amazon Contacts
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Amazon phone numbers+1 (888) 280-3321+1 (888) 280-3321Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone numberUSA and Canada Amazon Customer Service+1 (206) 266-2992+1 (206) 266-2992Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone numberNote: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.+1 (206) 266-4064+1 (206) 266-4064Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 3 3 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number+1 (514) 209-0984+1 (514) 209-0984Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone numberCorporate And Digital Communications
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Amazon emailsservices@amazon.com100%Confidence score: 100%Support
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Amazon address1200 12th Ave S, Seattle, Washington, 98144, United States
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Amazon social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 06, 2024
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