Amazon review: Incorrect item delivered - refusal to communicate - amazon order no. 205-2497295-9913167

Dear Amazon Customer Service,

I respectfully request a resolution to an Amazon ‘Return Issue’, that I have never experienced before.

The item in question is;
Order placed
8 Feb 2026 13:47 GMT
Order # 205-2497295-9913167

LEFFOT M1 Plus Android 14.0 TV Box 2025, 4K Ultra HD Smart TV Box Android, 4GB RAM + 128GB ROM, Support HDR10+, 2.4G & 5G WiFi 6, 100M Ethernet, BT 5.4, Voice Control, RK3528 Quad Core ARM Cortex-A53

The item was delivered some 15+ days late, only a minor irritation as it was expected in 4-5 working days in the Amazon blurb?

However, it did NOT meet expectations -or- as described.

In a nutshell - although with a UK setting, it could only receive Asian TV; e.g. New Zealand Freeview. “Nothing of a UK TV app nature”. Again, nothing like my ‘Android’ phone can do - strange?

I immediately submitted a ‘Refund Request, accepted by Amazon’.
All good, I thought; and I waited and waited, but the seller NEVER sent me their ‘Return Details’.

I contacted Amazon Online via the Amazon website, and the phone back Amazon assistant, confirmed by email that they had requested the seller [Leffot], to contact me with Return Details.

A few days later, I received an online message, purportedly from the seller – in ‘Chinese’!

Surprised, I used “Google Translate”, to decipher the message [See screenshot attached].

I was surprised by “Google Translate”, that I was to return the item to China; in specialist packaging, which I was to address and pay for the postage to China. Particularly strange, when the delivered Amazon parcel:
• As well as my delivery details
o had an English address and Postcode – for the parcel to be returned to if not delivered?

It wasn’t the postage cost, which Leffot said would be refunded on receipt of the package anyway, but, with so many scams of late - I was quite concerned about dealing directly with a Chinese company; also, I couldn’t be sure if “Google”, had translated the long message and address – correctly?

Despite making numerous further enquiries with yourselves, my fears were NOT addressed, and I visited my local POSTOFFICE yesterday [THU 2ND April 2026], to cut my losses and Post the item back to China?

However, on talking with the Post Mistress, I was further alarmed by her previous experiences of similar customer examples; that I left - declining to proceed with the posting process that I had started!

I contacted Amazon online again today.
• The first Amazon assistant said she got it:
o But, when I opened her emails, they were just duplicates of my initial ‘Return Request to Amazon’?
• Although the 2nd assistant couldn’t address the issue either,
o she had the, “Nice courtesy to inform me that her particular restricted systems;
 could be of no further help in this”?

Hence; thank you in Kind anticipation that you can provide a, “…safe UK Return Address…” to allow my benign Return of my: Order No. 205-2497295-9913167

Nb; the purchase price, including postage, was £52.99

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