Amazon

Over the past three months I have placed 22 separate orders with Amazon. On 19 of those 22 orders, my very simple, clear delivery instructions were not followed. My deliveries are to be placed on the back porch.

Over the past 3 weeks, I've decided to speak with customer service to complain, rather than just note that the driver failed to follow direction. I have done this 6 different times. Each time, they apologize, and assure me they will take the necessary action to insure it does not happen again. Yet, it continues to happen, and all I've been offered a miniscule account credits.

Your delivery driver has damaged our carport. This happened at 5:21pm on October 31st, 2023.

We have captured it on our security camera. It shows the driver clearly hitting and ripping a huge piece of metal that holds up the roof of the carport, badly damaging it, and the vehicle they were driving.

It also shows the driver backing out off the property without reporting it to us.

Please contact us regarding how Amazon will pay for the repairs.

I have been on the phone for over 3 hours trying to unlock my account and my wife's account and NO one in customer service can help me. is there anyone at Amazon can do this? I have talked to 4 customer service people and their supervisors and my question to them can you resolve this situation and their final answer was NO!

Therefore, I can no longer make purchases from yoiu.

Car pulled in driveway around 5:39 AM Tuesday October 31, 2023.

I saw the person pull in, stop the car, lights come on, got out of the car, go around their car looking. (It was dark outside.) Then back inside and delivered a package to our porch. Left.

Later in daylight I looked outside and saw the damage the photos will show. The light was destroyed, and the wood structure broken apart (screws ripped apart that were holding it together and ripped out of the ground). I would think the car had damage.

I now need to rebuild the structure and buy a new solar light, two actually so they match.

SEE photo of what it matched on the other side.

An Amazon customer for 7yrs & prime member for 2yrs. 2021 Account was hacked 3 times. On the 3rd time Amazon locked my account. It wasn't unlocked until 2022. 2022 I changed all personal info on account as safety measure. Email, phone number, username etc. This seemed to work. No problems until the last cpl Mos. 2023 I am disabled and wheelchair bound, so online shopping is a must for me. I have nieces and nephews. A set of twins and set of triplets. All teenagers and difficult to buy for so gift cards are my go to and their preference. A cpl Mos. ago, the twins had a Birthday. When I ordered their e gift cards Amazon locked my account for "suspicious" activity. I called. They unlocked account. I ordered same exact order again. Within 5 mins received a call from Amazon asking if it was me placing this order. I confirmed and all was well. A few was ago, the twins graduated high school, triplets graduated middle school. I didn't have money until 2 days ago on the 1st (disability) I placed order for 5 e gift cards. 20 mins later received email saying my account was locked bc of suspicious activity. I call customer care AGAIN and explained the situation. They unlocked my account. This time I got the order ready but didn't place it. Instead I called back and made representative remain on the phone while completing my order. It said same as always, processing order. ANOTHER email. Locked again. Call back and this time they say, no account associated with my email OR phone number. They ask if I have any order numbers from previous orders. We'll yes I do. Months worth. Give an order number and they find it but account closed. She tells me to open another account. Says no need to create a new email since mine has no account associated with it. I do so, even paying $14.99 + tax for new prime membership.Next email says account deleted bc it has been linked with another account they had deleted. Never create another Amazon account bc it will be deleted. Randomly checked my mobile banking app and sure enough there's a $16.19 Amazon charge.

Hi, I ordered a book — babylon 5- on oct 14, on oct 24 my order was cancelled by amazon, at the time I ordered the book, I has $59 dollars on my gift card balance, when I ordered the book, it was then $48 — I have never been reinmbersed my payment, amazon said that they did, however I have no email, or documentation that you reimebersed my money back on the gift card, I have been a loyal customer for years, I will no longer use your service unless I get the $11 dollars added back to my gift card balance

Carrie ocvirek — ph [protected]

They lie about their service.

Amazon does NOT deliver when they say they are. Especially same-day or next-day deliveries. I just received a message saying that it was left in the office after 10 p.m., but the office they are referring to closes at 6 p.m., and there is no one there. One of the missing package messages said a person named Jack signed for it at the front office. There is no one at the office or any employee named Jack. This is one of the multiple packages that I do not receive, not counting the multitude of others that arrive late.

It is shameful that Amazon does not address this issue. I am sure that they know. My self and friends and family call and complain every time it happens. They do give you your money back, but I do not want my money back, I need what I ordered.

I recently purchase a sound card from your website. I have been a customer of amazon prime for many years now. I have called several times because I could not access my account. and each time I had to jump through hoops to get on the website. Each time I tried to get on the site it would want to send me confirmation code to my phone and it would not receive anything. I finally found someone yesterday who told me that there were some blocks on my phone and he would get it taken care of. I was able to get to my account again finally. I ordered a sound card from you and it is absolutely not usable so I tried to contact customer service again today to talk with someone about it. Again I was not able to confirm my Identity and I am so frustrated I just hund up the phone. I have been a customer of yours for many years and I purchase quite a few things from your company. I have never had this kind of problem until now. I am at the point of simply not doing business with your company any longer. I wanted to make sure you know why.

Thank you'

Charles Upton

Driver came in with the packages and ask me where to put them? i told her she had to deliver them to the apartments, she got angry and was complaining about it being hard, i told her it really isn't that hard she said how do you know have you ever worked for Amazon. I told her i would help her and give her a map. she grabbed all the packages and dragged them to the door and pushed the glass doors so hard and pulled the mail back to the truck. I took pictures of the truck and license plate and the truck and she asked me what i needed. I told her i had a map she came in and i slid it to her across the desk she grabbed it and said don't throw it, and slammed the doors again. and she stayed out there for about 10 minutes and left with the packages for the residents that had ordered something. She had a terrible attitude back talking, rude, and very un professional. S18 320485 PLATE #PMW-9777 USDOT 2881058

I’m a prime member and I’ve been for quite a few years and all of a sudden Amazon is getting worse on their returns if I have a defective item and I want to return it to Amazon are used to be able to print out a USPS label and take it to my local post office to send back to Amazon. Now they don’t no longer do it with USPS. You have to take it to UPS store and the nearest store just happens to be 45 miles away from me so I have to drive 90 miles to return an item to Amazon that might cost less than the gas. I’m gonna spend to take it back to get a refund, Amazon is getting so bad I’m paying a monthly fee for prime, but not getting the benefits anymore

I purchased a laptop for my autistic daughter on amazon prime deal days, an amazon van turned up knocked on my door said he had a package for me but cant find it on his van and asked if I had a code I gave him the code he said he couldnt find it and it may come on a different van later, it didnt when I went to track the parcel it says delivered by hand to resident, it wasnt I am disabled and my carer was present, I rang amazon an explained what happenned all customer services saying is you gave code so ive recieved it so nothing they can do, I asked for management and got cut off rang back and the same happened £300 is a lot of money for me to save this has caused me to have a massive panic attack, my carer who was present at the time had to call my support officer / social worker to calm me down, I think its disgusting that disabled vulnerable people are abused in this way by a major company shame on you all at amazon

Amazon closed my account while I had about $800 in gift card balance from returns. I also had returns being processed. I sent in documentation in reference to everything they requested and everyone I call acts like they can't help me. I al reached out to the legal department in order to get account documents so I can take legal action if need be. They not only closed my account, and took my money, but they are refusing to release my account transactions in order to prove for possible litigation.

This is the following letter I faxed to Amazon legal department.

I am writing to formally request the reinstatement of my Amazon account associated with the email address ***********@yahoo.com. I strongly believe that no wrongdoing has occurred on my part, and I have not violated any of Amazon's terms and agreements.

I would like to emphasize how much I rely on Amazon's products and services in my daily life. I am an avid user of various Amazon devices, including the home and security systems. The functionality and convenience provided by these systems have become an integral part of managing my household and ensuring the security of my family. The closure of my account has not only disrupted my ability to make purchases but has also caused significant inconvenience and concern regarding the operation of these essential systems.

Furthermore, I have been a loyal Prime member for quite some time, and I greatly value the benefits that come with it. Prime membership has offered me expedited shipping, access to exclusive deals, and a wide range of streaming services. I also have digital content that was purchased and I am unable to access. The closure of my account has deprived me of these privileges, resulting in a loss of convenience, savings, and entertainment options.

Given the circumstances, I kindly request that you reinstate my Amazon account, allowing me to resume my activities, regain access to my account, and benefit from the full range of Amazon products and services that I have come to rely upon.

Additionally, I would greatly appreciate receiving copies of my account activity, including orders and returns, that have been accepted within the last 60 days. This information is crucial for me to review my recent transactions, verify the accuracy of my account's financial records, and make informed decisions regarding next steps if need be..

If, unfortunately, it is determined that my account cannot be reinstated, I respectfully request that any outstanding credits and returns from my recent activity within the last 30 days be processed and promptly sent to me. This will enable me to retrieve the funds and ensure a fair resolution for any pending transactions.

I understand the high volume of inquiries you receive daily, and I sincerely appreciate your attention to this matter. I kindly request that you prioritize the processing of my request to ensure a swift resolution and alleviate the inconveniences I have been facing.

Please do not hesitate to contact me at the provided email address or phone number if you require any further information or if you would like to discuss this matter in more detail.

Thank you for your understanding and prompt attention to my request.

closed my account and canceled na order said verify gift Card ownership. I did and they wont return active orders I had they canceled when closed my account wrongfully. This is theft and the give me run around ask for legal dept. info tron say contact my attorney and get it! The buisness is stealing from thousands of people under outrageous term condition agreement they change at will. Something needs he done..

Initially my computer was hacked and purchases made on my account. This account was in my wife's name, Sheila Venter, and we subsequently had to cancel her visa and apply for a new one. After interacting with customer support, we reset my password and set up (I thought) 2FA security. However, the next time I went into my account, the hacker had placed a Master Card (presumably stolen or fraudulent) into my account. And here is where the fun began! Despite numerous explanations to agents as well as supervisors, i kept receiving the same email asking me to verify the card on the account! Support and the escalations team have been notified multiple times that THIS IS NOT MY MASTERCARD, I HAVE NEVER OWNED A MASTERCARD, the response has been the same. Eventually, out of despair, I asked a supervisor if I should just forget about the account and create a new one. She advised me to do this and I was able to successfully create an account and make a purchase. My order was not delivered, and when I tried to access my account to verify delivery, lo and behold, this account has been placed on hold as well! I cannot count the number of times I have called Amazon support and been told the same thing, or disconnected when I requested to speak to a supervisor. I have repeatedly submitted forms as requested when trying to log in to my account, but no response! I was given an email address for appeals at:

[protected]@amazon.ca and submitted documents to them, but after a week I have not heard a word from them, not even to acknowledge my email. The standard response to my enquiries at customer service is that they are unable to reset my account and must escalate it to whoever. And then the merry-go-round begins, asking for documents, which I supply, over and over again. The level of incompetence at Amazon is staggering! I am also copying my most recent experience with them:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions.

It is with a sense of utmost desperation that I am reaching out to any and all contacts at Amazon that I can find.

This morning, after being disconnected 3 times while awaiting transfer, I was finally provided with the following email address:

[protected]@amazon.com.

The response to my email was:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions

For 4 weeks I have been running around in circles, submitting forms without response, or being told to submit the same forms repeatedly.

I have lost count of the number of times I have interacted with Amazon, whether by email submission of forms or calls to customer support!

Can someone PLEASE PLEASE PLEASE resolve my issue?

Thank you

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter

On September 10th I ordered some veneer from a company by the name of From Plain too beautiful in hours on Amazon. Please stay far away from this company. They're SCAM. My order total came up to $806.00. I HAVE NOT RECIEVE anything from Amazon. All they keep saying is "We have to wait" "or there computers aren't letting them move forward for your refund until this and this and that and that date. A bunch of baloney. They stole my $806.00 and won't give me my refund for and item I never received and will never receive. Please stay away from Amazon they are scammers. I'm currently disputing the transaction with my bank. Something I shouldn't have to do because they are the crooks that should refund me my money.

On 9/24/2023 I contacted reporting party, Sean Corriere (DOB 11/10/1997), by phone in reference to a hit and run motor vehicle crash. Sean informed me that he had come out to his vehicle and found a note on the windshield.

The note stated, “I witnessed the Amazon truck hit your back left bumper a couple days ago (Sept 21) around 4:20 pm when you were parked in front of 7166. I wasn’t sure if he was able to track you down so I took photos and left a report with Lakewood police just in case. Grey/blue Amazon box truck license plate BMN-N51. Driver was a slightly built black man. Good Luck!”.

Sean mentioned the note was from an anonymous bystander and did not have any video footage or photos of the incident. Sean stated the left taillight was cracked and had holes in the plastic. Sean also explained there were marks on the side of the left taillight and underneath it. Sean was unable to tell me the cost of the damage.

I sent Sean a citizen link to upload photographs of the damage to his vehicle as well as the note that was left on his vehicle.

Nothing further to report at this time.

End of report.

Hello, my Amazon account is blocked. Email: [protected]@gmail.com I have already sent my details when logging in I have already sent the final statement of my linked credit card 3599 I have already made some calls to customer service What I am receiving by email are just automatic messages, I have also forwarded some e-mails - e-mails with the requested documents, my credit card statement and a photo of the credit card with the end of the card on my statement appears until the last purchase made on Amazon and even then they are unable to verify it, I ask that my If I am forwarded to a specialist account or responsible sector that is the humanized service to verify my data, I am waiting for the account to be unlocked to make more purchases on ecommerce

Hundreds of emails were sent with all the requested information and still no response.

ecomerce blocked my balance, and it remains with it, the Court will be taken to refund or reactivate the account to use the balance contained therein

An extrajudicial notification will be sent to the company in the next few days

I record this complaint once again, as Amazon did not help me recover the account

The amount of $884 in gift certificates was added, for which I have all the receipts and after making a purchase the account was blocked for having violated terms and conditions, and the use of gift certificates is allowed by ecomerce, and they were purchased in authorized establishments to sell them