Amazon UK

I purchased some apple airpods from Amazon for my wife in 2020. You may think that was some time back. However they developed a fault, so she took them into the Apple store who informed her of the following.

1) The airpods had a know fault (and they supplied her with the documentation for this.

2) Under Scottish law under such circumstances, for electrical equipment, the selling company is legally obliged to refund or replace the items if the fault developed in five years (It's 6 years for England and Wales).

I tried contacting Amazon (they no longer seem to have a proper email address) by chat, phone and email (once I managed to extract an email address from them). No acknowledgement of the law. One person on the phone tried to tell me that Amazon's law superseded national law.

My partner and I mad a purchase of a watch, £330, in late November '23. The item arrived in two days but was not as described and returned the day after. A receipt was issued when returned to the post office. Then the fun begins.

Amazon's website stated a refund would be issued within FOURTEEN DAYS of receipt, in line with UK consumer law HOWEVER, Amazon now not only say it's THIRTY DAYS on high value items over £200, but that the item is delayed with courier.

Now, I have repeated the purchase of the watch (without pressing pay obviously) and a no point is this "thirty day" rule made apparent, nor is it legal under UK Distance Selling Law.

No matter how we contact Amazon, by phone or email, the same generic response is repeated ad nauseum leaving us out of pocket until after Christmas.

I realise Amazon UK is based in Luxembourg for tax dodging reasons but surely UK consumer laws still apply to them.

The new display on the Echo has reduced to the caption size by almost 50% making impossible to read the screen of you are more than 1\2 metre away. Daft to reduce captions even more on the small screen. The Echo screen is about size of a camera and to reduce lettering and figures by half so weather forecasts lose their value if you cannot read the figures,

Yo guys, I wanna give y'all an update on my experience with Amazon UK. So I finally heard back from the complaints team, it took them ages to get to me but they did refund one of the items that went missing. Although it's taking another 5-7 days for the refund to actually come through, which is nuffin but a headache.

The good news is, I also got a ?20 voucher for some Amazon product, yay me! Can you feel the excitement in my tone? I mean, don't get me wrong, it's better than nothing, but I was really hoping for more.

However, they haven't said anything about the other refunds I was expecting, and they haven't even given me an update on the item that I'm waiting on that's already a day late. Honestly, it's getting ridiculous. They haven't even said what's caused all these delays with my FOUR orders, which are all valued around ?300. Like, what's the deal, Amazon?

Don't say I didn't warn ya, folks. If you're thinking of ordering anything expensive from Amazon, don't bother. And if you're thinking of spending your mula on Amazon Prime, don't even bother. I've been waiting on these orders since December 2nd, and not one of them has arrived. They keep giving me excuses like 'lost item', 'out of stock' (even though the customer service team said there were 2 in stock), and 'computer glitch'.

At this point, I'm actually pretty intrigued to hear what their next excuse is gonna be. I'll keep y'all updated here, stay tuned!

I recently purchased a Sony Xperia X mobile phone from Amazon, which cost ?362, and I was looking forward to receive the phone. Delivery was made to a locker, so I didn't have the chance to check or sign for the item beforehand. When I went to the locker and opened the package, I found out that the phone was missing. The box, charger, and all the accessories were there, but the phone was not, and this was a very frustrating experience for me.

I immediately contacted Amazon customer service to report the missing phone and ask for a refund, but they refused to refund me and insisted that I received the item. It was really surprising for me to hear this from Amazon, especially when I have been a loyal customer for a long time. They claimed that I had signed for the phone, but I told them that it wasn't true. However, they kept saying that I had received it anyway.

I was really disappointed with their response, especially when I remembered that they had once refunded me in a similar situation before. Clearly, there is someone somewhere in the delivery chain who is stealing items. This time, however, they were unwilling to take responsibility for the theft of the phone, and instead demanded that my daughter should bear the cost of their thief.

Amazon is based in Luxembourg, so purchases from them fall under Luxembourg law. Moreover, I paid with a gift card, which means that I can only enforce my legal rights in a Luxembourg court. It is not going to be an easy process, and I regret that I cannot recommend Amazon as a retailer.

Although I have used Amazon for a long time, this experience has been very disappointing. I understand that there can be mistakes and errors in the delivery process, but it is unacceptable for a customer to be blamed for the loss of something he hasn't received. I hope that Amazon will take responsibility for this incident and improve their customer service, before other customers lose their trust in them.

Amazon UK, or as some would call it, the charming psychopath of online retail, has its ups and downs. On one hand, it's a convenient platform to return items we regret buying, but on the other, it's guilty of exploiting its workers through low wages and poor conditions. The documentary "The Corporation" hits the nail on the head when it comes to describing Amazon's personality and business practices.

I recently had a run-in with Amazon UK's security checks which resulted in them freezing my account due to "unusual activity." What did they consider unusual? Simply a few extra purchases for Christmas presents. They not only cancelled my last three orders but also failed to reinstate them even after they confirmed my transactions were legitimate. And don't even get me started on their unhelpful online chat support that left me feeling like I was lost in a rabbit warren.

While Jeff Bezos, the founder of Amazon, amasses more wealth than he could spend in thousands of lifetimes, countless individuals in poverty struggle to make ends meet. It's sickening that such a massive corporation pays little to no tax, and it's high time governments hold them accountable.

To combat these issues, I've decided to turn my attention to supporting small businesses instead of perpetuating Amazon's greed. While Amazon may be good in some ways, its lack of ethics and empathy for its workers and customers is nothing short of rotten.

I recently had an experience with Amazon UK that left me extremely disappointed. I had decided to purchase a new mattress and after browsing the options available, I settled on one that was being sold by a third-party seller for GBP 230.00.

The product arrived and upon unwrapping it, I immediately noticed that it was really soft on both the head and foot ends, while the middle was super packed. This made it feel as if I was sleeping on a slope. After using it for just two months, I started noticing that the mattress was beginning to come apart at the seams. The material was thin and tearing, which was a clear indication of poor quality.

I immediately contacted the seller to raise my concerns and request a refund or exchange, but they refused to take responsibility. Instead, they blamed the poor condition of the product on the third-party delivery service responsible for delivering it. Amazon UK was also unhelpful and claimed that they couldn't do anything because the seller was a third-party one.

To add insult to injury, the delivery process was also a nightmare. I had initially chosen a delivery date, but the product failed to arrive. I then rescheduled the delivery three more times, but it still didn't arrive. When it finally did, the delivery driver was rude and unhelpful. He arrived looking grumpy, and he had no one to offload the super king-sized mattress on my behalf. To make matters worse, he shoved the mattress into my apartment, causing damage to two of my valuable items of property before shrugging his shoulders and walking away.

It's disappointing to see such a lack of responsibility and accountability from a company like Amazon UK. As consumers, I believe we should have the right to expect quality products and services, especially since we are paying for them. However, my experience with Amazon UK has shown me that this isn't always the case. I would strongly advise against using them for any future purchases, as this experience has left me feeling disgusted and disappointed.

To be honest, I don't think Amazon UK is worth even one star. My experience with their customer service has been incredibly frustrating.

After receiving compensation money, I decided to purchase a dream bed that I had been wanting for years. It took three months for the bed to be delivered, and when it finally arrived, I discovered that I could have purchased it cheaper elsewhere. So, I contacted Amazon UK and requested a refund as a gift card balance. I specifically told them not to refund it to the previous overdrawn card that I had used to make the purchase.

Despite my request, they went ahead and refunded the money to that account anyway. They completely ignored my instructions and refused to rectify the situation. As a result, I lost ?2014 and still do not have my dream bed. I am left with a super king mattress in a box in my living room.

What's worse is that Amazon UK's customer service agents were extremely rude when I called to complain. Many of them even cut me off mid-sentence, making it nearly impossible to get any help or explanation for why they had acted the way they did.

It's clear that Amazon UK doesn't value its customers or think that customer service is important. They do not provide any way to appeal or provide feedback on complaints, which is unacceptable given their size and reach.

If you are thinking about purchasing from Amazon UK, I highly recommend being wary. There is a good chance that you will have a similar experience to mine, and you might end up losing money without getting the product or service you paid for.

So, here's the deal. Amazon UK can be quite a tricky place to shop sometimes. As a regular customer, I've had my fair share of ups and downs while shopping on the online marketplace. Recently, I made a purchase in good faith that turned out to be faulty and, quite frankly, potentially dangerous.

Now, when I say I always give reviews and read reviews before I buy, I really mean it. As a conscientious shopper, I want to make sure I'm making informed decisions and spending my money wisely. So when I tried to leave a review for this faulty product, I was dismayed to receive an email saying that it couldn't be posted.

My review was short and sweet, but to the point. I mentioned that the product had only lasted three days before breaking down completely, and that it had felt like it was struggling to work even before it stopped altogether. I also noted that I was concerned about the potential danger of a faulty product breaking while I was using it to brush my teeth - it could have caused serious injury if it had broken off and gone into my mouth or throat.

I tried to resubmit my review using the handy "resubmit" button, but was told that my account wasn't permitted to leave reviews on that product. Now, I don't know about you, but that seems like a bit of a shady way to run a business. After all, customers rely on reviews to make informed decisions about what they buy - and if those reviews aren't honest and truthful, then what's the point?

I'm not the only one who's raised this issue with Amazon UK before, either. Trading standards have contacted them in the past about this very problem, and it seems like nothing has really changed. The right to leave truthful reviews is important - it helps consumers avoid wasting their hard-earned money on faulty products that could put their safety at risk.

At the end of the day, I don't want anyone else to end up in the same boat I did. I wasted my time and money on a faulty product, and it could have been dangerous. So if you're thinking of buying this particular item, please take my experience into consideration - and if you've had a similar problem with Amazon UK, don't be afraid to speak up and let them know.