Dshop
Reviews and Complaints

Ordered expensive rotating book tower with half pieces missing - of those missing pieces pieces included were not labelled, even guessing there is no way pieces could build it. And so began and continues the worst experience in customer service and online shopping in my life. They first admit half pieces missing, I ask for refund as entitled given number pieces missing. They then deny pieces missing. Then admit one, then refuse to admit anything missing and will require me to pay for an investigation. If you give them bad reviews they block you and delete your reviews. Do not buy. As far as I can tell it’s a scam as it’s too big a nightmare to be anything else. Do not risk your money or sanity.

Hunter Express will not deliver my order under consignment number DSK006610 because there are only 10 out of 11 items received at the Sydney depot - this has been going on since last Friday ! They will not part ship, and no one from your end is helping to locate the missing parcel - let alone instruct Hunter to part deliver. I am not happy - if I dont hear from someone soon IO am posting on google review. Await your reply pls

I recently purchased 2 XL wardrobes from Dshop with the intention of installing them in the bedrooms of my new property. Unfortunately, I was disappointed to discover that the wardrobes were made entirely of plastic. As an Australian shopper, I had expected wooden wardrobes and was surprised that the materials used were not mentioned more prominently in the product description.

To make matters worse, the hanging spaces within the wardrobes were not wide enough to accommodate adult-sized hangers, rendering the wardrobes essentially useless for my needs. When I contacted Dshop to inquire about a return or refund, I was met with resistance. Despite my disappointment and belief that the product was misrepresented, Dshop argued that the use of the acronym PP in the product description denoted the use of polypropylene plastic and was a sufficient disclosure of materials. As a result, I was not able to receive a refund on the $500+ purchase.

While the wardrobes may be suitable for those living in smaller apartments or in other countries with different standards for furniture, they were not what I was expecting or looking for. The poor customer service and lack of willingness to work with me on a resolution to the issue only compounds my frustration with this experience. As a result, I advise others to consider alternate retailers for their furniture needs, particularly if they are looking for wood or wood-composite materials.

It is with great displeasure that I share my experience with Dshop (dshop.com.au). My interaction with this company was, without a doubt, one of the most infuriating and frustrating experiences I have ever had with a business. I would like to warn anyone considering purchasing from them that they should not waste their money as they will undoubtedly regret it, as I did.

Firstly, the desk that was delivered to us was of such shoddy quality that it was shocking. For a desk that we had paid $200 for, it was flimsy and looked like it belonged in the bargain bin. It was simply not strong enough to hold all the books and equipment we needed it to, let alone a computer, which made me doubt the legitimacy of the claim on their website. The picture on the website was completely misleading and made the desk look expensive, solid, and sturdy. However, when we tried to assemble it, it didn't line up, and it was so thin and weak that it was wobbling at the slightest touch.

We requested a refund and were told that we would receive the entire amount if we sent it back to them. Trusting their statement, we sent it back in good faith, paying $30 for the return postage. However, we were only refunded $136, which was short of the entire amount. This was because they claimed that we had changed our minds, even though we had returned the product because it was of an inferior quality. It took an excessive amount of time and effort spent sending numerous emails to different people, repeating our concerns over and over again, only to get a new person responding every time, only to have that go unaddressed or be dealt with unsatisfactorily.

My advice to anyone considering purchasing from Dshop (dshop.com.au) is to think twice before buying from them. The experience we had with them was entirely unacceptable, and their customer service was appalling. I do not recommend this company to anyone and caution anyone to be careful when dealing with them.

I recently had a less than satisfactory experience with Dshop (dshop.com.au) and would like to share my thoughts about it. I had high hopes when I ordered a coffee table set from this company, but unfortunately, it arrived in terrible condition and needed to be returned. To make matters worse, the process of getting a replacement was an absolute nightmare. I was disappointed to find that they did not offer proactive communication as you might expect from a business where you have just spent your hard-earned money. I found myself having to initiate conversations with them each time I needed an update on my replacement table set.

Initially, they had mentioned that the replacement would be at their warehouse in a couple of days, and then it would take approximately a week to process before I could receive my new table set. I was hopeful that within two weeks or so, the issue would be resolved. However, that was not the case. I waited patiently for seven weeks without any confirmation from them that it had even been processed at their warehouse. Despite asking repeatedly for a date when it would be ready, I only received an email recently that it would take up to 15 business days to process. It's now been 22 business days, and I'm still in the dark about the status of the replacement.

As a customer, I'm appalled and disappointed by the way Dshop handled my issue. There was not a single apology or any acknowledgment of the delay, which shows a complete lack of respect for their customers. I would highly advise against dealing with Dshop if you don't want to experience a similar problem in the future.

In conclusion, while Dshop may have the appearance of a reliable company, I urge anyone who values good customer service to take their business elsewhere. If you're not careful, you may end up like me and have to deal with the frustration of waiting for months for a simple replacement.

As a consumer, I recently had a disappointing experience with an online retailer, dshop (dshop.com.au). I was in search of a genuine Sonic Pic, a tooth cleaning system that was previously sold by tvshop, and I had previously purchased this product from them. Curiously, dshop advertised this product on their website and provided visuals showcasing the same metallic silver button and shiny stainless steel make as the genuine Sonic Pic. Trusting the photos and description, I decided to purchase two of these products (order N10887882).

However, when the Sonic Pics arrived, I was disturbed to find that the buttons were made of cheap plastic and the stainless steel material looked dull – clear signs of a fake product. Unfortunately, this was not the first time I had been exposed to counterfeit Sonic Pics, having seen similar items sold by multiple eBay sellers. I reached out to dshop to express my displeasure and was disappointed with their response. They informed me that I had received the product I ordered, but that was clearly not the case. They recommended that I return the product at my own expense for inspection and, if valid, I would receive a store credit. I was not interested in the store credit, as I did not want to shop at a store that knowingly sells counterfeit items. Instead, I requested a full refund and a reply paid label.

Their reaction and claim that the product is genuine only confirmed that they are dishonest scammers. I doubt that I will get a refund even if I return the items in new saleable condition. My biggest worry is that they will allege that the products were damaged upon receipt to either decline my refund or offer me store credit again. I’ve juxtaposed photos of their website listing versus the actual product I received, alongside an authentic Sonic Pic, so you can see for yourself the huge difference in quality and understand who is the honest party here.

I advise other potential customers to be careful when dealing with dshop and be wary of their claims that their products are genuine. It’s unfortunate that a company would knowingly deceive customers and sell fake items to their detriment. I hope this review helps prevent others from making the same mistake I made.

Hello there,

I wanted to share my experience with Dshop, an online retailer based in Singapore. Unfortunately, my experience was less than stellar and resulted in me feeling like I wasted both my time and money.

I purchased a desk from their website, but when it arrived it was clear that the product was poorly made and not up to standard. Not only were there sharp edges that cut me, but the tack welds were misaligned and the product was scratched, dented, chipped, and damaged in various other ways.

The customer service experience was also extremely frustrating. There is no phone number to call, and their help desk feels like a virtual answering machine. I was required to wait a significant amount of time before receiving any response, only to be given minimal assistance and a slow process for returns.

The staff on hand seemed completely incompetent and were trained to drag out returns in any way possible. They even offered me a measly $20 as compensation for the damages and refused my refund under consumer law.

To make matters worse, when I researched Dshop further, I discovered that this was not an isolated incident. It appears that they have a reputation for delivering shoddy goods and then refusing to accept returns, resorting to charging inspection fees instead.

In conclusion, I would strongly advise anyone considering purchasing from Dshop to read reviews and find an alternative retailer. The poor quality of the products and lack of customer service make for an unpleasant and time-consuming experience that is not worth the risk.

When I received my coffee table from Dshop, it was unfortunately in a terrible state. The legs were broken, and not only were the brackets and screws that came prefilled in the table broken as well, but the screws were also loose and stripping the wood when I tried to tighten them. Following their policy, I contacted Dshop for a refund, as I had the right to do so. Despite sending them evidence of the damage through pictures and repeatedly stating their return policy, they refused to refund me and would only send replacement parts.

I explained to Dshop that the entire table was broken and needed to be replaced, not just some parts, yet they insisted that I prove this to them before they would issue a refund. To that end, I sent them a video of the whole table showing the issues I was having, but they still insisted on sending me a new table instead of a refund. I then reminded them of Australian Consumer Law, which entitled me to choose whether I wanted a replacement or a refund, but they still refused to provide me with a refund.

This back-and-forth process took weeks and was an incredibly frustrating experience. Not only was I left with a broken table and out of pocket $90, but the product I received was also dirty and scratched. Unfortunately, this was my second time buying from Dshop, and both products I received were of poor quality. The previous item I purchased was dirty, discoloured, and missing parts, making it difficult to assemble.

At this point, it's clear to me that Dshop's products are subpar, and they don't honour their refund policy or consumer rights. Therefore, I would advise anyone to save themselves the trouble and stay clear of Dshop.

On the 18th of July, I was eagerly awaiting the delivery of my rug from DShop. However, it was not to be as they failed to deliver yet again. To make matters worse, throughout the entire experience, there was no email correspondence or updates from anyone, and their "24/7" customer support chat was utterly useless.

The situation was incredibly frustrating, and it's almost as though DShop trains, pays, and rewards their staff on how fantastically terrible they are at customer service. It's disheartening to see such a lack of care or concern for customers that trusted them with their purchase.

The process should have been simple: order the rug, receive it, and enjoy it. Unfortunately, browsing their website now is a stark reminder of their empty promises and the long list of sold-out items. I wouldn't wish this experience on anyone, and my heart goes out to anyone currently dealing with DShop.

After being told twice that the shipment ETA would be on the 18th and being asked to wait patiently, I'm back to square one with no rug in sight. Worse still, I returned the incorrect rug I received, and despite taking my $150, DShop gave me nothing in return. They've been ignoring my emails, and the customer support chat has been anything but helpful.

During my interactions with their customer support chat, I was brushed off with lines like, "It's beyond my scope," It's been escalated to level 2 support team," "They will be in touch," "Wait for them to reach out to you," "I can't do more," and "I don't have visibility." It's incredibly disappointing to see that customer satisfaction is not one of their goals or priorities.

To add salt to the wound, their return policy process is full of lies, and they claim to have 26K likes on their Facebook page, but it's unclear which page and how many of those likes were legitimately paid for. They've betrayed their customers' trust by continuing to disappoint and lie.

I implore anyone reading this to steer clear of DShop. When you think of shopping online, DShop should not come to mind. It's time for DShop to learn how to conduct business properly or shut down before more customers experience these nightmares. I am even considering contacting the ACCC as a final resort.

I recently purchased a desk from dshop.com.au, and unfortunately it arrived faulty. The screw holes did not align, causing the top of the desk to be uneven. Additionally, the desk had wear marks on one section and the desktop was peeling in another section. I immediately contacted the company in October to advise them of the issue, but over two months and eight emails later, I am still attempting to return the desk and receive a refund.

The process to lodge an issue on their site only allowed for two photos to be uploaded, so when they requested more photos, I sent five additional ones. However, they responded by stating that the photos were only zoomed in and they needed photos of the entire product. Although I had already provided a photo of the entire product in the previous five photos, I sent more photos as requested.

dshop.com.au tried to suggest that the problem was due to incorrect assembly and offered solutions to correct it. However, despite trying their suggestions both before and after receiving their email, the issue remained. I also reminded them that even if we could get the desk to align, it had arrived damaged and we wanted to return the desk for a full refund.

Next, they suggested that we should use different screws to attach the desktop, but I explained that the holes did not line up and provided photos to show that the holes in the metal and desktop were several centimetres apart. Yet, they still insisted that different screws would solve the issue and offered a $30 gift voucher as compensation.

I continued to explain in detail the problem with multiple photos and stressed that even if we could get the desk to align, it was still damaged elsewhere. However, they requested video evidence, which was not possible since I had already packed the desk away for return. I strongly felt that the photos provided ample evidence, but they only offered a partial refund of $50 stating that the "item should still be able to function as intended".

I contacted them again to explain that the desk could not function as intended since it did not align and could not sit flush against the wall. Furthermore, the item was not as advertised, and I quoted legal advice stating that I was entitled to a refund. I've even threatened to lodge a complaint with the ACCC and Office of Fair Trading. Despite giving them numerous opportunities to correct the situation, I do not believe they have made a genuine attempt to fix the issue.

I have given dshop.com.au a rating of only one star because it was not possible to give zero stars.

I recently had a terrible experience with Dshop (dshop.com.au) and felt it was important to share my thoughts. When I received my delivery, there was significant damage to both boxes and the main box appeared to have been dropped and taped up before being sent out. I immediately contacted customer service to request a replacement or a refund if that was not possible. Unfortunately, two months later, I still have not received the refund promised to me.

Not only did they fail to honor their commitment to me, but they also refused to send out replacement parts when I disputed the charge on my credit card. It seems that this company has no honesty, integrity, or service - in fact, they seem to be actively trying to take advantage of customers by selling low-quality goods and refusing to honor consumer laws by issuing refunds.

The customer service was virtually non-existent - I was bounced around to three different reps via email, with no ability to speak to someone over the phone. And even when I was promised a refund, the management team threw up roadblocks and refused to collect their goods and pay a refund. I was left with no choice but to stash the unusable items in storage.

Despite several attempts to get a resolution, the company continues to dodge responsibility and offers me nothing more than a few vouchers to spend more money at their store. It's not right to try and alleviate their responsibility by offering vouchers that I wouldn't want to redeem, and it makes me question if any of their offers are worthwhile.

Their customer service feels like empty corporate-speak - I'm frustrated with their lack of transparency and values. I've seen many other negative reviews of Dshop, with similar stories about non-receipt of replacements and refunds. This company cannot be allowed to take advantage of people online and make money out of non-fit for purpose goods.

In summary, I would advise taking significant caution with this company for any online purchases - their lack of quality, transparency, and customer service can lead to lost time and money unwillingly spent.

I recently had an unfortunate experience with DShop and felt the need to share my experience with other potential buyers. I did not receive my entire order and attempted to contact their customer service team via chat. However, the response I received was not helpful, as they asked me to wait 24-48 hours for a response from them. After waiting for that period of time, I reached out to them every day for the following two weeks with no resolution. Despite speaking with a new representative each time, I received the same unhelpful responses.

During one of my conversations with a DShop representative, they informed me that their manager does not have chat support. When I asked how I could get in contact with the manager about the issue, the representative simply told me to wait for an email from them. Despite waiting for almost two weeks, I never received an email from the manager or anyone else who could assist me.

When I shared my frustration with the representative, they apologized but mentioned that it was beyond their scope and resources. Eventually, I requested contact information for the manager directly, but they informed me that they couldn't provide that information at that time.

As someone who values good customer service, I was incredibly disappointed with this experience. I understand that these are difficult times, but it shouldn't have to take weeks and multiple attempts to get any assistance. I hope that DShop can improve their customer service in the future and provide a better experience for others.

I received a bench top water filter and when i opened it the top of the unit was broken from the way it was packed and i have been trying to get a refund or replacement but they don,t have a replacement for it on hand and i have sent pictures of the unit peace broken and all the pictures they have asked and all i get is they are going to give me a store credit and i have not been give anything except fill out the same form over and over and ticket number 12531 it would have been better if they just replaced the broken part but they can not do that and it is upsetting getting a product and finding out it is broken and just wanting to have something that works properly and not have to go through endless back and forth with emails and not being able to talk to a real person

On the 3rd of January, I bought a bookcase from the DShop website. It has been almost a month now and I am yet to receive my item as it seems to have been stuck at the Sydney Depot since the 7th of January. Despite constantly reaching out to DShop for the past few weeks to follow up on my order, there has been no update on the whereabouts of my purchase.

The customer service team at DShop responds to my inquiries, but only with messages like "please be patience," which isn't exactly helpful. I am starting to feel very frustrated with the lack of information about my order, and I am concerned that my purchase may very well be lost.

I have requested a refund, but sadly, DShop is refusing to refund my money. This situation leaves me feeling angry and helpless. I can't understand why they can't refund my money and then claim from Fastaway (their courier service) for the lost item. It's unfair for me to have to bear the consequences of their delivery issues.

Apart from the problematic bookcase order, I also bought a toddler's guitar from DShop. Unfortunately, it was of very poor quality and broke apart immediately after we received it. I was disappointed and unable to give it as a gift as I had planned.

Overall, I would not recommend this online store. I have had a terrible experience with DShop, and their poor customer service coupled with low-quality products has left me feeling extremely dissatisfied. If you value your hard-earned money and expect prompt delivery, I suggest you take your business elsewhere.

Like many other customers of Dshop, I recently had a disappointing experience with the company. When my product arrived, it was severely damaged with gouges marks visible on both sides of the desk. Immediately, I reached out to Dshop in hopes of a resolution. They reassured me that my request for a full refund would be "no problem" and asked me to submit photos of the damage so they could rectify the situation.

Regrettably, after submitting the photos and waiting for what felt like an eternity, I received an email from their help desk offering me a $20 voucher to spend in their store as a resolution. However, this was completely unsatisfactory to me, and I refused their offer, requesting a full refund again. Since then, I have not heard back from them.

To further my frustration, I attempted to make contact with their live chat in hopes of getting some assistance, but the representative was unable to provide me with any new information or a solution. Instead, they simply advised me to respond to the help desk email, which I had already done multiple times.

It's imperative to warn others against the stress and waste of money that comes with purchasing from Dshop. I highly advise other consumers to avoid the company altogether as their customer service and quality of their products are questionable.

I recently purchased a cupboard from Dshop (dshop.com.au) and initially thought it looked great based on the website's photos. However, upon receiving the cupboard, I was sorely disappointed. The quality of the item seemed to harken back to art class in high school, with panels that seemed like silk screens - flimsy and already damaged upon delivery. Additionally, some of the posts were rusted, giving me concerns about the durability and longevity of the piece.

When I reached out to their customer service team, I was disappointed again. They essentially told me that I could return the item under the "change of mind policy," but that I would lose 20% of the cost and would need to pay for return shipping. They did mention that if the item was received in acceptable condition, they would refund me within 30 days. However, this policy seemed unfair, given that the item had already arrived damaged in the first place.

When I attempted to leave a one-star review of the product on their site, I noticed that my review didn't show up, leading me to believe that Dshop filters their reviews to skew the figures.

In short, my experience with Dshop was a total letdown. I would recommend someone looking for quality home furnishings to avoid their website altogether.

I recently had a rather unpleasant experience with Dshop.com.au that I wish I had known about before making my purchase. I was looking to buy a desk for my son who had recently moved out to start university and was in immediate need of a desk that would fit his room's specific dimensions. The website promised a quick turnaround time, which is what ultimately encouraged me to make the purchase.

However, my excitement was short-lived as two weeks went by without any sign of the desk. Officials from the courier service seemed to know nothing about its whereabouts, causing me to receive false reassurances from the company's shop staff. As a frustrated customer who had clearly fallen victim to this company's false advertising, I was left with no other option but to initiate a refund request via PayPal.

I plan on taking this matter further with legal channels since Dshop.com.au will become liable for the cost of my item plus interest and legal costs. It's frustrating that this company seems to think they can get away with deceiving customers and breaching consumer laws, but rest assured, they are not getting away with it. It's imperative that consumers are made aware of these types of issues so that others do not fall into the same trap.

In conclusion, I would strongly advise anyone considering purchasing from Dshop.com.au to proceed with caution, and to conduct due diligence before making any purchases to prevent similar unfortunate experiences.

When it comes to online shopping, we all want the process to be seamless and hassle-free. Unfortunately, that wasn't the case for a customer who recently purchased a bookcase from Dshop (dshop.com.au).

According to the customer, the bookcase arrived damaged, which prompted them to request a refund. However, instead of granting the refund, Dshop insisted on replacing the damaged item. While this may seem reasonable at first, the customer was not happy when the replacement item arrived in a different color than the original.

At this point, the customer again requested a refund, but was told that Dshop does not offer refunds. Instead, they were promised a whole new item. Two weeks later and still waiting for the replacement item to even ship, the frustrated customer contacted Dshop again, only to be met with the response that the warehouse would "hopefully" send them the right color this time.

This type of customer experience is unacceptable. It's understandable to encounter issues with online orders, but businesses should take responsibility for their mistakes and make things right for their customers. Unfortunately, it appears that Dshop has failed to do so in this instance.

If you're considering shopping with Dshop, be sure to weigh the potential risks against the benefits. While they may have some good deals, it's worth keeping in mind that their customer service and quality control may leave something to be desired.

I recently ordered some weight plates for my barbell from dshop.com.au on August 2nd, 2021. Initially, I was told that the order would be delivered within 5-7 business days. However, despite understanding that lockdown may have caused delays, after waiting for 25 days, I had not received any update on my order's delivery status.

I attempted to reach out to dshop.com.au to inquire about the status of my order, but unfortunately their customer service was lacking. Despite their promises to reach out to me ASAP, they failed to do so. I even contacted their courier and was told that there were issues with the system, resulting in no updates on the whereabouts of my order.

I informed dshop.com.au about the lack of information and requested a refund, but they outright rejected my request and failed to keep me updated. As of today, it has been over 1.5 months since I placed my order, and I have yet to receive either the order or a refund. My inquiries have only resulted in generic responses stating that the order is with the courier, making it impossible for them to issue me a refund.

This whole ordeal feels like a scam and dshop.com.au seems to be scamming its customers. It's best for people to stay away from them to avoid any disappointment or loss of money.

When I decided to purchase a dollhouse for my niece's birthday, I turned to Dshop to find the perfect one. Unfortunately, when the dollhouse arrived, I was extremely disappointed with the quality and overall presentation of the product. Upon opening the box, I immediately noticed that one of the corners was crushed and the box itself was filthy. To make matters worse, there was Asian writing on the front that I had not seen when I was browsing the product online.

As I dug further into the box, I discovered that many of the house attachments were covered with brown stains, even though they were meant to be green. The cardboard backdrops for the house were also crushed, and to top it all off, the instructions were not even in English! All in all, I felt like I had paid $65 for something that was utterly useless and disappointing.

When I reached out to Dshop's customer support to voice my concerns, I was met with a less than helpful response. They told me that the issues I had with the product were 'minor', and offered me either a $30 refund in exchange for keeping the damaged, unusable dollhouse, or I could return it at my own expense. I ultimately chose to return it, which ended up costing me an extra $20.

I have been emailing Dshop for weeks now, and unfortunately, their responses have only left me increasingly frustrated. It's incredibly disappointing to receive such poor quality products and even worse customer service. Needless to say, I will not be purchasing anything from Dshop in the future.

I recently had an experience with Dshop that I feel compelled to share. I purchased a shelving unit from their website over two months ago and was excited to receive it and begin organizing my space. However, my excitement quickly turned to disappointment when the product arrived broken, with one of the main parts completely snapped in half, rendering the whole unit unusable.

I contacted Dshop immediately to inform them of the damage and was told that they would resend the broken part. One month went by and I still had not received the replacement piece. I made numerous attempts to contact them, but was only given the runaround and told that it was out of their hands and that they had raised the issue with their delivery partners, Aramax.

As a result, my broken wardrobe has been sitting on the floor of my small 'work from home' office space for two months now. While I understand that certain delays are to be expected with shipping given the current climate, waiting two months for a broken product to be replaced is simply unacceptable. Despite being hopeful that the situation would be handled in a timely manner, I am now left feeling frustrated and regretful that I chose to shop with Dshop.

At this point, I would just like the whole thing to be picked up and taken away, with a full refund issued. This experience has left a bad taste in my mouth, and unfortunately, I could not and would not recommend Dshop to anyone else. Overall, it seems that their customer service and delivery process are in dire need of improvement, in order to avoid similar situations from occurring in the future.

My recent experience with Dshop has been nothing short of a complete nightmare. I purchased a clothes rack from them, hoping to solve some of my organization woes. Unfortunately, upon putting it together, it became abundantly clear that the product was not well-designed whatsoever. After a small handful of items were hung, the rack came tumbling down.

Thinking this wouldn't be a big deal, I immediately went to process a return. But boy was I wrong. I've spent the better part of a week now communicating with their team, sending in videos and photos, each set resulting in a request for more evidence. It's gotten to the point where they're now demanding that I send in a video of me assembling the entire product - which is just outrageous.

To make matters even worse, the level of customer service I received from their staff was incredibly poor. Despite my attempts to communicate my frustration and dissatisfaction, they didn't seem to take my concerns seriously. In fact, they even threatened to end communication with me altogether - which really rubbed me the wrong way.

Finally having had enough, I'm going to bring this whole fiasco to the attention of fair trade queensland and my bank. I simply can't tolerate this level of incompetence and disrespect from a company. My advice to anyone reading this is simple: do NOT buy from Dshop. They're complete con artists and will only cause you headache and frustration.

I recently had an experience with Dshop (dshop.com.au) that left me feeling extremely frustrated and disappointed. I ordered a 56 piece cabinet, and upon receiving it, there was no mention of self assembly in the advertisement or on my invoice. After opening it up and reviewing the instructions, I was appalled. The instructions were nothing more than 8 poorly drawn diagrams with no clear indication of how to assemble the cabinet, which left me feeling disillusioned and lost.

As someone who has put together furniture before and even built my own pieces, I was surprised by how difficult it was to work out how the panels fit together or where the screws were meant to go. I reached out to the company via email to voice my concerns and issues, but unfortunately, they did not respond to me, which added insult to injury. I have since contacted the Australian Competition and Consumer Commission (ACCC) to report them as well as my bank to report their fraudulent practices.

It's been over 8 days since my initial complaint, and I have lodged two further complaints, but still, I have had no response or resolution to the issue. The product remains in pieces on my living room floor, and I have no idea what to do with it. I'm beyond disappointed with the whole experience, and I feel that other potential customers need to be aware of this company's poor practices. I strongly advise against purchasing anything from Dshop and urge anyone who has had a similar experience to report them to the appropriate authorities.