Amazon

My bill this month included a monthly fee for HBO MAX. I pay annual to HBO directly so I knew this was not a valid charge! First let me say, I love the convenience of Amazon but all of their self serve Customer Service issues are flawed. FIRST: I had to search the internet to get a phone #, they want you to use their automated service; Im OK with that! But the phone number to call gives you a choice of the last 3 items purchased and if your issue is not one of those the call cuts you off! Same with their chat service! After 5 failed attempts, I said I needed a representative to speak about one of my last 3 purchases, I ended up with a representative, probably in India who speaks too fast so I couldnt understand him. I finally got him to slow down and he did tell me that he would credit my account. There is no way for me to see if it really happened so I need to pay the bill and hope that the credit shows up next month. For Gods sake AMAZON, put a billing issue on your automated services!

On 9/24/2023 I contacted reporting party, Sean Corriere (DOB 11/10/1997), by phone in reference to a hit and run motor vehicle crash. Sean informed me that he had come out to his vehicle and found a note on the windshield.

The note stated, “I witnessed the Amazon truck hit your back left bumper a couple days ago (Sept 21) around 4:20 pm when you were parked in front of 7166. I wasn’t sure if he was able to track you down so I took photos and left a report with Lakewood police just in case. Grey/blue Amazon box truck license plate BMN-N51. Driver was a slightly built black man. Good Luck!”.

Sean mentioned the note was from an anonymous bystander and did not have any video footage or photos of the incident. Sean stated the left taillight was cracked and had holes in the plastic. Sean also explained there were marks on the side of the left taillight and underneath it. Sean was unable to tell me the cost of the damage.

I sent Sean a citizen link to upload photographs of the damage to his vehicle as well as the note that was left on his vehicle.

Nothing further to report at this time.

End of report.

My name is Kelly Quinn. I have been a loyal steady customer for yrs. The last yr I have experienced horrible horrible customer service, over 50 cancelled orders, about 10 orders labeled delivered but not. I think received 2 packages in beginning of September that I thought were birthday gifts but later found out Amazon claims they have no records of tracking numbers despite having tracking slips with Amazon as return address, in Amazon boxes, Amazon tape and packing slip in one box!. The first was a brand new cute tan tote bag. The second received a few days later was a used, very beat up, ripped black tote that had old bandaids, apiece of gum and a sandwich baggie containing 5 unknown pills!

A child 2yrs old opened box and thank God I was there because she thought pills were candy and almost ate one!

The first customer service agent was actually very nice. Took information and sent follow up email stating I would receive a follow up in 48 hrs. Never did. When I called a week or 2 later asking about it I was told rudely to just throw it out. There was no tracking number in system. Didn't care that I had pictures proving it was sent from Amazon, packing slip with Amazon, return address Amazon! To be so rude and disrespectful after a child could have been hurt due to your companies mistake is beyond inexcusable!

At same time I was telling them that I have been charged for prime every single mth this yr against my authorization! I have called many times asking for them to stop it and refund my money. I was promised it and next day told it would not be given. I have changed my debit card 3x trying to prevent it having to finally close the account. After 2 days and 5 hrs and about 10 rude customer service agents one person finally agreed to refund it. I only asked for 5 months. They told me I would receive the whole yr. However due to the refund supposedly being rejected because of closed account she stated that it had to be given in promotional credit after stating to her I would like it on a gift card. It is not my fault the account is closed it's Amazons! I have done my best to try to prevent it being stolen every mth by getting new debit cards but because I was still purchasing stuff off site you had access to the new card! I have filed a complaint with BBB AND FAIR TRADE COMMISSION unfortunately. The first response I received from Amazon was beyond insulting and rude. I was informed that because I had my card numbers iny purchase history that I somehow deserved to be stolen from. Basically saying that because I chose to continue to be a loyal daily customer I am at fault and because I used my card to purchase items that they had permission to steal my money! Still taking no accountability or even admitting it was done by mistake even!

So in last yr I have had 50+orders cancelled after over a month of it changing delivery date over and over, 10+ order claiming delivered when not(being told maybe I should have them delivered to a safer place, I have cameras and my house is worth over 375,000! It's very safe!), being constantly called a liar and brought to tears often while spending hrs daily begging for my money back for undelivered items! All whole being charged for a membership I constantly denied and asked to be removed. And the latest package that could have very well killed a child after pills were sent in a package from your company!,

Crazy that my friend received a 40 dollar gift card for 2 late packages but I receive nothing but stress, brought to tears, having to be told I am lying, getting stolen from and having poisonous items sent to me... I can't even get my stolen money back because I was forced to close my account to stop it! I can't even get it returned on a gift card let alone compensated for all the stress and hrs wasted.

Hello, my Amazon account is blocked. Email: [protected]@gmail.com I have already sent my details when logging in I have already sent the final statement of my linked credit card 3599 I have already made some calls to customer service What I am receiving by email are just automatic messages, I have also forwarded some e-mails - e-mails with the requested documents, my credit card statement and a photo of the credit card with the end of the card on my statement appears until the last purchase made on Amazon and even then they are unable to verify it, I ask that my If I am forwarded to a specialist account or responsible sector that is the humanized service to verify my data, I am waiting for the account to be unlocked to make more purchases on ecommerce

Hundreds of emails were sent with all the requested information and still no response.

ecomerce blocked my balance, and it remains with it, the Court will be taken to refund or reactivate the account to use the balance contained therein

An extrajudicial notification will be sent to the company in the next few days

I record this complaint once again, as Amazon did not help me recover the account

The amount of $884 in gift certificates was added, for which I have all the receipts and after making a purchase the account was blocked for having violated terms and conditions, and the use of gift certificates is allowed by ecomerce, and they were purchased in authorized establishments to sell them

My account was hacked on 9/9/2023. Many charges have been made to my bank account and my credit card. I am unable to login to my account. I have talked to nine people and have been trying to resolve this. Every time I call, I am told that I will receive an email within 24-48 hours. I have not received an email.

I was told the two-step verification has been turned off but when I try to login, I am asked to get a OTP which I cannot seem to get. I have changed my password many times and nothing seems to work.

On 11/24/23 truck came up my driveway to deliver a small package. Most deliveries are walked in from the street or left in the mailbox. While backing out of the driveway, he went off the side and destroyed a wooden rail that served as a curb. Numerous contacts with Amazon customer service yielded nothing.

Order date

Sep 22, 2023

Order #

[protected]

We noticed our subdivision gate was hit by someone and damaged an optical unit that detects if there is a gate obstruction. We are called the Lost Oaks Home Owners Association here in San Antonio, Texas. The gate stays open permanently when this device is damaged. We have a camera system and captured footage of a gray Infinity SUV hitting the gate, then stopping, getting out, and inspecting their vehicle for damage after it contacted the right side. The person was wearing a blue Amazon delivery vest. We captured the license plate as well which is identified as Texas Tag ID: SXY 3199

We called the gate company and they came out today to repair it and it cost $808.

My name is Chase Hammock

Board Member - Treasurer, Lost Oaks HOA

Phone: [protected]

My personal address: 6410 Lost Arbor, San Antonio, Texas, 78240

Do NOT purchase Amazon gift cards anymore. I made the mistake last month (08/18/2023) of purchasing an Amazon gift card for $125 from a local grocery store called Smith's. Their parent company is Kroger's. As soon as I got home, I opened the gift card. The packaging didn't appear to have been tampered with. I pulled the sticker off the back, and half of the numbers for the claim code were missing!

I immediately tried to contact Amazon via chat. Note: don't do this, either. Amazon chat is useless. They can't help you with anything. I finally got a phone number from them for customer service. I spent weeks ? them, calling them, and sending emails to their gift card email. Nothing. It took days to get back each time. A few people, after looking at the card pic, said ir looked like the card had been redeemed. This was impossible, as the claim code was UNREADABLE. They said to contact the store I bought it fr, so.I did. The store wouldn't issue a refund or replacement. They said to call the parent company, Kroger. I did, and spoke with Tevi Carmon. She said she would escalate my complaint, but that they needed an Amazon case number. Amazon refused to give me a case number. They INSISTED they never use case numbers. They use time, date, and name of the person to keep track of calls. I didn't get back results of the escalated info from Kroger. I also called the credit card company of the card I used to pay for the gift card and opened a dispute for that transaction. No results yet. I filed a complaint against Amazon with the BBB. They FINALLY responded, saying again that the gift card was redeemed under another account, and that they can do nothing to help me because of that. Again, that was impossible...however, even if somehow the gift card was redeemed on another account, that's not MY fault. *I* still need my $125 back. The BBB closed the complaint after the response, claiming "neutrality" and that they don't resolve problems, only act as mediators. Why exist then? And it's OBVIOUS they don't care about PEOPLE. They go where the money is, namely Amazon. I have now contacted the Utah AG and the FTC about this. Amazon amd Kroger STOLE $125 from me, amd the BBB won't resolve the problem. I don't appreciate it. Don't deal with these people. Amazon,btw, has THE WORST customer service in the world, hands down.

for the last several months I've had up to 15 items that said IN STOCK, but I never get a ship date. I've spent hours on the phone with customer service and they try to find out why, but never get the issues resolved. I know others that have had the same problem. Did Amazon change a policy or what is going on with this problem. I've been a member for years and have never had this problem until lately.

We appreciate Amazon in general, but as of late hit two (related) snags that no one at the lower tiers of customer service has been able or invested in resolving. First, we used part of a gift card for an order, but later cancelled the order (it never shipped). The gift card balance was never restored (it remains stuck in "pending" mode - at the time of this writing, it has been stuck for about 2 weeks). We also purchased an Amazon gift card for a family member during Prime Days this past summer because there was a promotional $5. for purchasers of gift cards that were bought over Prime. Of course we have not received this. If we call or chat, the team members on the other end have been professional, polite, and entirely unable to figure out what is going wrong.

The last three orders were damaged or defective. After three phone calls over the space of a week and a half an hour on hold with people from India that can barely speak English and a half I finally got a refund for one of the orders. Now I have another damaged order that was supposed to be delivered today, Amazon Prime. But no, this one is damaged also and undeliverable according to their own tracking information yet after calling India they tell me they won't refund me for three more days until they receive the package back at some arbitrary Amazon warehouse? No it's so they can hold on to my money for three more days. I also received a smart bathroom scale that doesn't link to the app no matter what I do do trouble shoot it. I sent them an email, they said someone from customer service would contact me within 6 hours. Then I get another email from them saying that I sent an email to an email address that doesn't accept emails. Well they certainly accepted it, lied and said customer service would contact me and then said no they wouldn't after all, I just need to call India.

I ordered a blouse on Sept. 1. The original delivery date was Sept. 10-12. Amazon tracking says the carrier (Newlogistics) picked it Sept. 5. But when I checked with Newlogistics they showed they never received it. After Sept. 12 date passed, the new delivery date was changed to Sept. 16. That passed and changed to Sept. 21. I have not received my item and contacted the seller. They replied the delivery date had not passed yet, so they could not do anything. I next called Amazon customer service for a refund. They said they could not get me a refund because the Sept. 21 delivery date had not passed and they would contact the company (Woman Within) and wait for a reply for 48 hours even though I had previously contacted the seller through Amazon. It is ridiculous that a company can keep changing the delivery date and prevent you from asking for a refund. I don't ordinarily complain on public forums. For example, back in February I ordered yoga pants and received a white blouse instead. My son was in the hospital for over a month. I asked for a sticker by mail from Amazon to return it, but never received it. By the time I got around to requesting a refund, just over 30 days had passed. I didn't make a big deal out of it and just let it slide. When I have ordered items from Amazon itself, I don't have problems. But I will be sure to check who the shipper is and what company I am dealing with before I order again.

I ordered my products like i normally do without a hitch. I had several items with various delivery dates. I chose the option for a date where all items would be delivered the same day. Today I get an email stating part of my order will be sent on a date I didn't agree to. I called Amazon customer service and explained I would not be available on the random day that was assigned. I spoke to a rep and a supervisor who gave me a template answer of "the driver will drop off the items whether I'm home or not. If someone takes/steals the packages, it's your responsibility to report it." This alleged policy makes no sense, I didn't request the date for the partial delivery, Amazon did. I chose a different date. Why is this now a me problem that Amazon created? Why couldn't they just change the delivery date for another day? Other retailers do it why not Amazon?

I ordered two amazon gift cards through my company recognition system. They were for 2 $200 Amazon Branded Gift Cards. I received the email notice that my award was ready and I clicked on the link to view it but NEVER loaded it to my account (see attachments you can see my history of gift card loads). When I went to use the gift cards, they both showed zero balance and that they were used.

No one ever used them. No one. I contacted Amazon who told me that I needed to reach out to the company where I ordered them. The company that I ordered them did a diagnostic (also attached) and it shows that I opened it but again, you can see from my history, never used. The award company told me that since they were branded with Amazon that Amazon would need to reissue me the replacement cards.

If this was $30 dollars, I'd write it off, but this was $400 which was to be given to charity. Please help me.

I ordered 3 nail glue (5 sec glue) from this company. I returned them the second time that they were defective and requested a refund and not another product sent to me. Now this is the third time I have the product and it too is defective. I just want a refund to my account and not the glue delivered to me again. All of these bottles are stuck and will not come out. One has a broken off stick.

Each time I returned the glue and proper return forms another shipment was sent to me.

Thanks for your help in this matter.

Long time customer

On August 10 I purchased a Otherya 56" Roof Rack Cross Bar for $169.90 + tax = $195.39. Shortly after the purchase was made the price was reduced to $129.90 + tax (a $40.00 + tax reduction). I requested the $40.00 + tax reduction from Amazon and that was not possible. The other option was to return what was purchased and request a refund of $195.39 and then purchase the item at $129.90 + tax. When I attempted to return for a refund $195.39 I was advised that I had to pay $24.34 for shipping and my refund would be reduced to $171.05 despite that I had already paid for Amazon Prime ($113.85). Despite extra shipping expenses it has never been easily recognized by customers when items are purchased, and there is strong belief that having Amazon Prime that shipping overall is covered whenever required. Why is this an issue now? It can be noted that I have purchased a scattered item from Amazon over the years and this issue was never known until now and it can possibly have a negative impact on many customers.

Today September 10, 2023 I spent 2 hours finalizing an order. It said my items would arrive tomorrow. I hit the place order and it showed all 6 items delivery newly listed delivery time as next Saturday. Almost a full week away. How can they do this? Isn’t that illegal and false advertising? Also spent 30 minutes looking for email or phone number to call them and there isn’t one. They said to chat when there isn’t a chat feature.

The problem is simple. The refund was listed as $42 dollars for two items. I returned both. The refund I was told had been processed, but it was only for one item. I have over an hour attempting to resolve this issue on line. I have waitted over an hour for an Amazon representive to call. I tried CHAT, but was led through a maze of options not of which pertained to my problem. My feeling is that Amazon did not want to bother. This is the second time I have had this problem. I was able to resolve the issue before, but could not do it again.