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Shopify Complaints Summary

0 Resolved
51 Unresolved
Our verdict: Engaging with Shopify at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Shopify complaints 51

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L
11:18 am EDT

Shopify Shopify websites and customer server

I am a shopify owner and I have my store up since September.

when I purchased the plan which it is basic for now because I am new at this I wanted to see how it works. on the description of what is included it says 2 staff members to help with the store but now today Oct 10 2023 I ask the customer service how to check is anyone was working on it and it turns out I have to hire them and pay them that was not inform when I got the plan.

that's one two there is no one to speak to only chat which its a automatic system about only send you to answers that sometimes is not what I am asking.

so new owners are on their own figuring it all out! shopify needs to disclose all the info. because I did not see anywhere when i got my plan that i have to pay and hire staff too! I am look to change to etys.

Desired outcome: Not happy with shopify for misleading new consumers

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10:25 am EDT
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Shopify Refunding my customer

2 days ago my account got deactivated - Hello Luciano,

After reviewing your information and website abc182.myshopify.com, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.

Thank you,

Shopify Risk

I am trying to get my account to refund my customer but I am unable to do so and they are not helping me at all.

Desired outcome: Get access to my account for 24 hours, then I can refund my customer.

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5:01 pm EST
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Shopify Absolute zero support — untrusted w/ personal info

Far too much to say here. Do not use this outfit! Too big to fight? Contact your senators/ congress rep. They have made it impossible to access my store? Have given zero help in anyway. Yet they now have access to my bank information and are taking funds although I am receiving no service whatso ever. They have no support to help. Please avoid using this group of people. They of course share your information with others (need this verified? Contact me. There are plenty of legit site builders out there - this is not a legit or trusted builder. I have a great deal of information to share if needed. Please do not give them any personal or banking information. Shopify if you see this... Then fight it? Can you? No because you wont contact customers will you? Stop stealing funds from my bank! I have to now block them from every bit of info they have on me. So sad. The dont build sites - they destroy lifes. - the worse anywhere.

Desired outcome: HAVE THEM CONTACT ME SO I CAN END THIS ONCE AND FORALL. Customer service???any? Anywhere?

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Is Shopify legit?

Our verdict: Complaints Board's thorough examination reveals Shopify as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Shopify stands out for its commitment to quality and security. Clients considering Shopify should delve into its customer service record to gauge compatibility with their expectations.

Shopify earns 91% level of Trustworthiness

Perfect Trust Endorsement: Shopify achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shopify. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shopify.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Shopify website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Shopify.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shopify.com you are considering visiting, which is associated with Shopify, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Shopify website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Shopify.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Shopify has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Shopify protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Shopify. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
Z
4:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopify Im complaining about channel sale software services

im complaining about a company i hired to manage the integration of platforms ii have my products and they over charge me for a minimum of job.

as im not a specialist, they are suppose to integrate multiple platforms its already 3 months of fees we are paying them and nothing was integrated yet, part of wayfair, so we have a plan of $249 per month and they offer us to integrate 77 plattforms

so i want to have thoseintegrations done, but should i request for refund or stop with them, and request total refound?

Desired outcome: ChannelSale Software ServicesJan 1·Automatic Payment- $249.00

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B
7:01 am EST

Shopify Onboarding

Wow support is terrible. 

I said to someone in chat I was thinking about cancelling my account. and they did this. 

Jonathan

Hi! Thanks for reaching out to Shopify! Jonathan here, your Advisor for today.

Hi! Bambie, I understand how important would it be for you to have this concern to be addressed. It's really a good thing you contacted us about it so that we can work it out together. Please be assured that we got you and we will never let you deal with this alone!

May I know the reason for deleting the account so I can add it to the documentation?

Hi, I am thinking about cancelling my account, I signed up not realising I done it wrong. A phone advisor told me 2 days ago that he thinks it's because it is a personal account and the company name is showing as my personal name not the organisation name. Hence when I upload our Companies House certificate your systems are not approving it and reupload the certificate again. I have been waiting since Tuesday to sort this out and now it's the weekend. This is taking time from me I can not afford and pushing back the move to shopify.

Jonathan

Gotcha! thank you for that information, I have deleted the account on our end.

ok

Jonathan

Anything else that I can assist you beside this concern?

It is amazing, no security questions, no support, no common decency to ask for confirmation. I was hoping for escalation not deletion. Do you care about your customers?

Video of chat: https://nimb.ws/PCAUxY

Desired outcome: I want the account fixed and our shopify payments sorted, and a gustier of good will as a form of apologies for being pushed from pillar to post and not getting the support I should have.

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Unkletony
new york, US
Mar 03, 2023 5:09 pm EST
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Its so frustrating dealing with a company that thinks they are so big that they don't have to provide customer service of any sort. Now I have to deal with my banks to deal with them? So sad. I also advice anyone/everyone to avoid using this site building company. Im trying to get out of my connection with them. However HOW? No customer service to help us? AVOID THIS COMPANY. GIVE THEM ZERO INFORMATION! Not to be trusted. I wish you all the best!

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A
5:52 am EST
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Shopify Order #SleeponShopify15158

I have received a defective product from Sleepon and they claim that they are unable to take it back in spite of their warranty due to the Lock-down in China.

They suggested and I agreed to a 50% refund of the amount paid for their product which, I had originally paid using Paypal. Paypal instructed me to file my Claim using their Dispute Claim system, which I have done.

As it was well within the time limit for returning this item when I started the process and I do not see the justification in their reason to deny my claim. It is just unethical behavior and bad business practice where the customer should be expected to bear any part of the cost for a defective product. I have tried very hard to return their product but they have refused to issue a Return Label or to even give me an address where I could send the product even though I have asked them in writing several times. Considering that the situation for transporting the goods from China is the same now as it was before I ordered the item, I don't see why they are unable to follow the same procedure to send back the item as they used to get it to me.

So if they could get it to me they should be able to take it back the same way.

Even after several emails back and forth between Sleepon (Seller) and me the customer, they have failed to refund the 50% which they had agreed to do. They are now claiming that they are unable to transfer the funds to me as Shopify needs me to close the Paypal Dispute Claim first. And Paypal in their correspondence to me has rightfully advised very strongly, to only close the dispute after I have received my payment.

So my query to Shopify:

1. Is it your company's policy to require the customer to close a Dispute Claim before the Terms of the Agreement between the Seller and Customer have been fulfilled?

2. And if the above is true, does Shopify guarantee that the Terms of the Agreement will be satisfied and the dues duly refunded after the dispute claim is closed?

Hoping for an early reply from you to lead to a resolution in this matter.

Thank you

A.S.

Desired outcome: As the item does not function as claimed I would desire a full refund as it was well within the time limit for returning this item when I tried to do so.

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5:46 pm EDT
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Shopify eCommerce platform

Do not do business with Shopify. The most unethical business practices I have ever experienced in 30 years in business. Upon completion of our most recent sale on October 8th 2022 we were notified by Shopify that our account had been selected for a "routine audit" and our funds were frozen until the review was complete. We immediately complied with their request for documents, despite the fact that it seemed unethical to conduct an audit without warning, and without prior notice and a chance to comply with document requests before funds were held, as is standard practice. It has been a week, the funds are still on hold, we have been told that we can't speak to anyone in the audit or compliance department, no explanation has been given about why our funds are on hold or why it is taking longer than a week to review a handful of basic business documents. We have a 6 year blemish free history with Shopify. They have arbitrarily frozen a substantial amount of money. They have caused us to suffer considerable financial damage as a result of their actions. We are reviewing our options with our legal counsel. Do not do business with Shopify. There are other E Commerce platforms out there.

Desired outcome: I demand the release of our funds immediately.

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Unkletony
new york, US
Mar 03, 2023 5:24 pm EST
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AGREED IN EVERY WAY. VERY DISHONEST BUNCH OF HOODLEMS! They cannot be trusted with any information. When asked why or what they are doing with your info...? Nothing - No customer service what so ever. They've gone and your info is in their hands :(. So sad. SHOPIFY - SUE ME! I have so much more to share. - Protect your information. DO NOT USE SHOPIFY! UNTRUSTED !

A

ADR73 - I AGREE With you 100% . This company will abuse people and spit them out when they are done with them.

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M
1:26 am EDT
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Shopify Different item was sent

Order #10305 for Meggie Tome. I ordered Hohem iSteady X2 and paid 649.00 but received a completely different item,which is a cheap plastic microphone stand. This shop should be banned from shipping their products they are clearly scamming their customers, and some people might just let this go because the process of refund is a hassle but the more we let this go the more people they will scam. Thank you

Desired outcome: Refund of Payment

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5:29 pm EST
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Shopify No customer service

On November 24 2021, my shopify sgtore was put as inactive by shopify. I reached out they opened the store pretty much immediately, then a few weeks later the same issue. They said I did not respond to an email they had sent. I checked my emails there was no missed emails. I reached out to my email provider, I checked my settings to be sure it wasnt being blocked for some reason adn I found it was not. I have now had my store shut down for a third time with still no reason as to why. It has now been down for two full days. I have lost sales, time, and potential new customers that you cannot put a price point on. I have been put into an emtional distress stage due to this issue not being resolved. When I do reach out they tell me they can't help me. They tell me there is no other solution other than this email. This is my business I pay for the site and shopify they do not own my store so to have it shut down for no reason and then not have anything at all be done to address the issue is unacceptable.

Desired outcome: Compensation for loss of sales, loss of potentail new customers, and emotional distress as well as my store opened immediately

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10:46 am EST
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Shopify Shopify APP & Assistant

Received this:
Grace H (Shopify)

Nov 12, 2021, 10:28 EST

Hi Christine,

Grace here from Shopify. I'm sorry to hear you'll be closing your store. Is there anything we can do to help you out before we do so? If not and you would like to close your store I will leave the steps below:

I am NOT closing my store. I no longer wish an APP which I downloaded b/c the support person wasn't able to assist me last night

Desired outcome: Delete the App

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Unkletony
new york, US
Mar 03, 2023 5:16 pm EST
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GRACE? Legit name? Do you really care in any way? Then help some one /anyone.. NO MORE CUT AND PASTE EMAILS! Actually respond . We are real people. TREAT US LIKE WE ARE! Shopify customer service is by far the worse there is anywhere. ZERO! How about checking what you havent done with this one --- ticket number [protected]. ? And I do realize that now my information will be spammed by shopify - they hae to make more Money to pay their lack of customer service. NO PRIDE WHAT SO EVER.

ComplaintsBoard
B
9:02 am EST

Shopify Outdoor table and chairs

I ordered an outdoor table and chairs set in September. The merchant was using Shopify. The item was never received. I have emailed twice and get no reply. The merchant contact is
[protected]@yahoo.com

3-Piece Outdoor Wicker Patio Bistro Set W/ 2 360-Degree Swivel Rocking Chairs × 1 Cost $61.47 including tax

Email correspondence

The table and chairs were never delivered to 516 Brandon Ave, Winnipeg. Could you check on them?

Bev Suek

On Sun, Sep 19, 2021 at 2:11 AM Jackie Bould wrote:
Jackie Bould
Thank you for your purchase!
Hi, we're getting your order ready to be shipped. We will notify you when it has been sent

Desired outcome: Money refund or product delivered

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10:56 pm EDT

Shopify Shopify

Hello,

I opened a shopify store, https://opaldog.com, and Shopify's systems autofilled bank details into my account. I entered my paypal info and assumed my payments would come through that way. After my first sales it became apparent the Shopify had filled in the bank details with details that are not mine.

Shopify refused to take responsibility for this instead saying I must have put these phantom details in, of course if I did I would have known the details and been able to change them.

So I could not change these details and had no option but to close my store forfeiting all profits and Shopify said they would refund my last month and did not even do that. All they refunded was the payment for the remainder of the month.

So they disabled my store but still took the payments for a functioning store and also barred me from accessing my profits.

Absolutely disgraceful company and even worse customer service.

Desired outcome: Refund of all lost monies and subscription that could not be used

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Unkletony
new york, US
Mar 03, 2023 5:54 pm EST
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I am sorry to hear that they got you also.:(. And NO CUSTOMER SUPPORT to help you? Same.

As for this part of your statement/ -

So they disabled my store but still took the payments for a functioning store and also barred me from accessing my profits.

Absolutely disgraceful company and even worse customer service. - 100% the same. So sad.

The sad part is as a (at least on paper) they are a Canadian based outfit? I have many Canadian friends and these people don't represent Canada in any way. It certainly helps them from laws of other countries including here in the USA. Stay well and I hope you find a legit site builder to work with. Take Care my friend.

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K
10:19 am EDT
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Shopify kenreillyonline.com

Shopify has made all of my websites inaccessible. in the case of my main website they have changed its name - Shopify has been paid up to date and
of course they have recently become inaccessible by phone.
My main website is:
kenreillyonline.com
I need to modify this website quickly to fulfil a proper legal requirement.
In addition all of the settings in "whois" have been altered taking my name out and putting in REDACTED FOR PRIVACY and my website seems to have been given to TUCOWS - It used to be with BT.

THIS MUST BE RESOLVED QUICKLY

ken.[protected]@xlnmail.com

Desired outcome: Immediate resolution together with Phone Contact

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Unkletony
new york, US
Mar 03, 2023 5:46 pm EST
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100% The same:(. So sad and NO CUSTOMER SUPPORT to help resolve any issue. TUCOWS yes one of many companies it seems this shopify outfit has been releasing and selling our information to:(: . Why, do you think they are ready to collapse and sell off all our info to other companies? I think they are on their last leg. I wish you the best. I hope you have worked with your banks to avoid what this looks like. - Take care!

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J
7:23 pm EDT

Shopify Fraudulent insurance sale

Shopify charged me for $300 shipping insurance on a UPS package on March 1, 2021. UPS lost the package and I filed a claim to be sent the $300 of insurance coverage, but the claim was denied. The reason cited was saying that the "terms and conditions" weren't followed, but no where on the Shopify insurance page are any such terms listed. https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-insurance

Shopify is unethically charing small businesses for insurance, and denying coverage for lost packages based on loopholes in the terms they do not make available to customers.

When I called to resolve this I was told they "weren't responsible" for it at then the agent hung up on me.

This behavior is unethical and predatory.

Desired outcome: $300 insurance coverage paid

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Unkletony
new york, US
Mar 03, 2023 5:58 pm EST
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Wow, Sorry to hear this but NO SUPRISE. They play buy their own set of laws and then make it impossible to get in touch with them. Steal? Run and Hide. Hope to see them on the news soon. If you ever find a phone number for them please post it everywhere. Stay good my friend.

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6:47 am EDT

Shopify Shopify customer service

I am making an official complaint against shopify support for failing to provide the service I am paying for as per contract.
You have been asked numerous times to pass to technical support and each time you refuse and instead a non technician does a quick test order and says no issues with site even though there is issues as customers have pointed out and the huge drop out rate clearly shows!
I wish to make an official complaint, I will also raise this online to depts in canada as you are illegally breaching your contract with me by failing to provide a service as agreed, also you are breaking the law by not providing a complaints procedure.

Desired outcome: Fix my issues and compensation for loss of income!!!!

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10:05 pm EDT

Shopify Shopify assisting frauds

Despite not having any operating accounts with Shopify, they continue ti take funds from my bank account each month. Contacting them is a long waste of time as they will not assist unless I have an operating account!

Desired outcome: refunds of the money taken

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12:02 pm EDT

Shopify Ladyoho

I ordered 4 dresses from this site which advertises on Facebook. Date of order 16/04/20. Order number: 1549. The first dress was the wrong size and faulty with ugly seams up and across the front, nothing like the advertised dress. I emailed several times. No response. The second and third dresses which arrived separately were OK. The final dress arrived a week ago. It was supposed to be blue but is black. I again emailed. Still no response. I set up a dispute on Paypal. Ladyoho messaged me requesting photos which I sent. After a long delay they messaged me to say that to get a refund I must return at my own expense which is non-refundable. They did not provide an address. Even if I had an address to return the items I do not understand why I should pay for shipping as it is their mistake. I posted a warning on their Facebook page advising potential customers not to order from them as they are obviously an unethical company with no pretemce of customer service. They have now blocked me from posting. I want a full refund for the two dresses I do not want. £40. They do not supply an address or phone number and do not respond to email.

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Update by Patricia Critchley
Jun 30, 2020 12:07 pm EDT

I ordered an electric cleaning item from this company which advertises on Facebook. Date of order 22/04/20. Order number : 3128. It arrived on 8th June. It does not work at all. Completely useless. I have emailed their so-called "customer service" six times and have been completely ignored. They do not provide an address or phone number. I want a full refund £57

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NormaBelcher
Crab Orchard, US
Apr 19, 2021 5:07 pm EDT
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I spent $34.99 on a dress and received a dress that looks nothing like the one I ordered and worth $5.00, What can be done about companies like these, they are all the same, omg 😤😤😤

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Jan Robles
, US
Sep 24, 2020 5:06 pm EDT

I ordered a top and some pants from Ladyoho. I didn't realize they were made in and shipped from China, and they took a long time to arrive. When ttey did, I didn't like either. I have twice now contacted Ladyoho, per the return instruction on their website, but nobody has gotten back to me. I will not be purchasing from them again.

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Kayakodi
, US
Aug 31, 2020 11:26 am EDT

Piece of crap company. Ordered two sun visors for my cars, instead received two snow covers. Totally worthless to me as I live in Southeast Texas and it does not snow here. Company wants me to keep it and sell it myself. Back and forth emails result in them offering me refund if I ship it back to them at my expense. They are a scam company and should be banned from selling. Shopify is a bad site to buy anything. Oh, anda return address was never provided.

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6:43 pm EDT

Shopify Salt of the earth

Saltmof the earth is using tour platform and taking money from customers and sometimes more than they should and not sending the products there is not any way to contact them as emails are ignored, facebook messages are ignored and in my case was charged for something that should of been free just pay shipping and yet I was charged £100 and apparently ordered things I didnt request and yet still recieved nothing. As I said in emailed and messaged the company on platforms and have just been ignored. But recipts sent, confirmations sent of purchases and money taken and ignored all correspondence sent to change or halt order.. I am not the only one.. The buys and customer service returns, complaints procedure and all. The social media aspect seems all geeerd up on trickery and manipulation and they use your site..

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4:24 pm EST
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Shopify Order #1150

Order #1150 Order was delivered to an address in Johnson City instead of my address. I never got my order. My address was correct on the invoice, but the item was sent to the wrong address. It was delivered to 244 Ford Creek RD, Johnson City, TN 37615; my address is 7910 Vandever Rd, Crossville, TN 38572. The item was an electric scooter, purchased for $109.00.

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7:31 pm EST

Shopify shopify capital

Shopify acts worst than the mafia. They shake small businesses down for predatory fees after pushing predatory loans onto small business owners with deceptive terms.

When the small business owner falls behind on the loan shopify capital does not negotiate. It threatens the small business owner and locks their store which blocks their ability to see and service their orders. Ultimately destroying the business.

Shopify Capital, owned and operated by Shopify, is attempting to destroy my business. They have blocked me from seeing my own orders and instead of working with me to settle the balance - they have continued to threaten to destroy my fledgling business by forcing me to abandon orders placed.

If you are reading this please let this be a warning to you.

Avoid doing business with Shopify.

They turn real nasty real quick and can destroy your business If you're not careful. They have hijacked my business.

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