I received an email from Paypal on stating that they have returned $375.67 from my account to reimburse the buyer for the product that eBay Global Shipping lost. I made several attempts for eBay to take care of the buyer and myself but got nowhere. I continued to get nowhere. Then all this happened with Paypal. I shipped the product and it was received by EGS and I was told via chat that I was not responsible after it reached EGS and that someone would contact buyer which did not happen. This item was rare and I am now without the item, sold $, eBay charges, Paylpal charges, shipping cost and chargeback charges. I have now lost time, money and product due to eBay. I would appreciate help with my issue.
7-26-20 SOLD RARE VINTAGE 1980 STAR WARS TIE BOMBER DIE CAST BY KENNER
ITEM# [protected] $375.67 (ITEM$360.77 + SHIPPING $14.90)
BOXED ITEM UP AND SHIPPED IT TO ADDRESS SUPPLIED THROUGH EBAY
USPS TRACKING # [protected] [protected] SHIP DATE 7-27-20
ALL INFORMATION ABOUT SHIPPING BELOW CAME DIRECTLY FROM EBAY.
• Aug 5, 2020
• 7:40pm
• Processing at the Global Shipping Center
• Erlanger, Kentucky [protected]
• Global tracking #UPAAD000000011331401
• Aug 5, 2020
• 8:27pm
• Customs Documentation and LabelinG
• Erlanger, Kentucky [protected]
•
• Aug 7, 2020
• 4:43pm
• Shipped from the Global Shipping Center to International Destination
• Erlanger, Kentucky [protected]
• Aug 10, 2020
• 5:36pm
• Customs Cleared
LVNKEB tracking #LPKEN000000560135513
8-28-20 CUSTOMER CONTACTED ME VIA EMAIL REGARDING PACKAGE NOT DELIVERED
Hi Robin,
Stil no delivery yet? Not panicking yet. During the current times, and many people shipping items and not going out to shop, couriers are busier than ever. What Courier is going to deliver? FedEx, Purolator, or UPS? Do you know? The tracking shows the item is in Canada. I wonder if there is a number to call, or courier to contact for an update? What are your thoughts?
Thank you,
Darren
8-31-20 CONVERSATION WITH ELA MARIE FROM EBAY.
I ASKED: CAN YOU CONTACT YOUR CARIIER AND ASK THEM TO INVESTIGATESINCE IT WENT THROGH EBAY GLOBAL SHIPPING?
ELA REPLY: SURE THING, WE'LL HANDLE IT FROM HERE SINCE GLOBAL SHIPPING IS WITH US AS WELL.
I SAID: I WOULD LIKE YOU TO FIND OUT WHERE IT IS AND WHEN IT WILL BE DELIVERED.
ELA SAID: AS OF NOW, WHAT YOU CAN SEE THERE IN TRACKING IS WHAT WE CAN SEE HERE ONLY ALSO ROBIN. DUE TO THE DIFFICULT TIMES NOW, WE REALLY CAN'T SAY WHEN WILL THE ITEM BE DELIVERED.
MORE CONVERSATION
ELA SAID: WE''LL REACH OUT TO THEM TO KNOW THWE SITUATION BUT IF THERE IS ANY UPDATE OR MOVEMENT IN THE SHIPPING IT WILL SHOW UP ON THE GLOBAL TRACKING #
9-21-20 CHATTED WITH JOVEN AT EBAY BECAUSE STILL NO ITEM DELIVERED OR REPLY FROM EBAY. TRYING TO BE PATIENT WITH EVERYTHING THAT IS GOING ON.
JOVEN SAID: I HAVE MADE A REQUEST AND CONTACTED GLOBAL SHIPPING ABOUT THIS MATTER. PLEASE EXPECT FOR THEM TO REACH OUT TO YOU VIA EMAIL WITHIN 24-72 HOURS.
9-21-20 CHATTED WITH KENNETH RUSSEL AT EBAY
HE ALSO STATED THAT EGS WOULD CONTACT ME AND THE BUYER DIRECTLY IN 48-72 HOURS.
HE ALSO STATED THAT I WAS NOT REQUIRED TO REFUND BUYER.
JUST LET THEM KNOW THAT YOU ALREADY GOT IN TOUCH WITH US AND THEY WILL BE CALLED.
I SAID: SO DOES THAT MEAN YOU WILL HANDLE EVERYTHING REGARDING HIS REFUND?
KENNETH SAID: YES
CONTINUED CONVERSATION
I SAID: WHAT ABOUT THE PRODUCT/FUNDS? DOES EBAY PAY HIM BACK?
KENNETH SAID: YES
AND YOU SHOULD STILL GET THE MONEY FOR THE SALE.
8-26-20 RECEIVED EMAIL FROM SARAH F.
9-24-20 MEIZI
9-24-20 RODNEY 2:15 PM
9-25-20 JUDY P. 9:43 AM
9-25-20 MAY O. 11:52 AM
PAYPAL REFUNDED BUYER $375.67
PAYPAL CHARGEBACK FEE $20.00
PAYPAL ORIGINAL FEE $16.83
EBAY SELLERS FEE $36.08
EBAY CHARGE ON SHIP FEE $1.49
ACTUAL SHIPPING TO EGS $9.54
TOTAL COST TO ME $459.20
SO I DO NOT HAVE MY ITEM AND I AM HAVE NOW LOST $459.20. I DELIVERED THE ITEM TO EBAY GLOBAL SHIPPING AND EBAY GLOBAL SHIPPING IS RESPONSIBLE FROM THAT POINT FORWARD. I CONTACTED THEM NUMEROUS TIMES. PAYPAL SHOULD HAVE BEEN DEALING WITH EBAY GLOBAL SHIPPING. I SENT PAYPAL PROOF THAT ITEM WAS DELIVERED TO EBAY GLOBAL SHIPPING BUT THEY STILL TOOK MY MONEY. I HAVE CHATTED, EMAILED, CALLED AND SENT WRITTEN CORRASPONDANCE TO NO AVAIL.
I WOULD LIKE MY MONEY BACK. I WOULD LIKE EBAY TO TAKE RESPOSIBILITY AND DO THE RIGHT THING.
This is the letter that I received from Paypal.
Dear Robin Voss,
We've been working with your buyer's financial institution to resolve the dispute for the transaction detailed below.
• Buyer's name: Darren Buckley
• Buyer's email: [protected]@shaw.ca
• Buyer's transaction ID: 7BA394111U5535526
• Your transaction ID: 1XK31719R22298911
• Transaction date: July 26, 2020
• Transaction amount: $375.67 USD
• Disputed amount: $523.37 CAD
After our efforts to resolve this dispute on your behalf, your buyer's financial institution decided in the buyer's favor.
While we cannot dispute this transaction any further, we encourage you to contact your buyer directly to reach a resolution.
Thank you for your patience during this process. We appreciate your business.
You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under "Grow your business."
Sincerely,
PayPal
I received an email on 10/14/20 stating that it was not covered by the chargeback Seller protection and Paypal charged me an additional $20.00 for a chargeback fee.
This item was very rare and part of my personal collection.
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