Amazon

Order placed via Amazon website.. item paid via debit card and confirmed. Seller cancelled sale. No refund forthcoming. Amazon provides no access to resolve this issue via customer service option. I received an email from Amazon stating:

 

"Hello,

We are writing to inform you that we have received the report you submitted on Tue Feb 27 2024 related to Order #: [protected]. We review every report and will take necessary action to ensure that the issue is resolved. Thank you for bringing this matter to our attention, and for shopping in Amazon’s stores.

Best regards, Amazon"

However they do not offer a follow up inquiry due to order data being removed from "orders placed" option.

I bought a Besafe brand car seat from Amazon for 7,400 TL for my 2.5-year-old daughter on 18 Jan 2024. Amazon put this product, which is used for security purposes, in a bag and threw it into its own box, and the product arrived shaking and crashing. I did not accept this product and asked for a replacement. I said that I wanted an unopened car seat in its original box. Customer services apologized and said that they would immediately replace it and send the product with the original box. I waited, and the product arrived again put in a bag and thrown into a parcel! I was incredibly upset, I talked to customer service again, they apologized again and said they would replace it. I started waiting, exactly 2 weeks passed, there was no sound or sound. So I contacted Amazon (by the way, there isn't even a phone number you can call on their page, you can only chat), but they only remembered to send the product. But what happened? They put the product in a bag in the same way, put it in a parcel and sent it! It's an incredible thing! I contacted the chat again, I was very angry, they told me that I could return the product if I wanted. Of course I can return it, this is my most natural right, what a ridiculous suggestion, but what about the suffering they caused me? I have already requested a refund as of today, February 13, 2024. But they got away with the damage they did to me:

1) I haven't been able to put my daughter in the car and take her anywhere for 1 month, I still don't have a car seat.

2) This company is using the 7,400 TL that I paid for 1 month. I returned the last product today. It says on the page that the refund may take 14 days, and on top of that, it may take another 7 days to return it from the bank! So, for almost 2 months, I lost 7,400 TL without getting anything in return.

3) During this one month, he ran a Hepsiburada campaign and sold the same car seat for 5,599 TL (I bought it from Amazon for 7,400 TL). But I missed this discounted campaign because I paid the money to Amazon and was waiting for my order from them! On top of that, there has been a price increase, and now the same seat is sold for 9.386TL on Hepsiburada and exactly 11.249TL on Amazon itself! So now, if I try to buy the car seat again, I have to pay 9-10 thousand TL!

3) You cannot imagine the anger and sadness I experienced. Each time, the company made a promise and sent a car seat, a safety product, as if mocking and mocking, in the same way, put in a bag and thrown into a parcel.

This relates to two separate orders for the Cubot X70. Both orders were made on 8th December 2023. Both orders were for 2xCubot X70

One order was made through account registered to email, bunty.[protected]@gmail.com

Order [protected] amount paid via Visa 4267 was 2x£189.20 =£454.58. Delivery was made onMonday 11 December 2023. When I realised the order the order had, through a misunderstanding, been repeated via my second account registered to mobile number

[protected]. I contacted Amazon customer services. The order number [protected]-348729.for 2xCubot X70 cost £455.18. Payment taken from Visa card 4267

Customer service advised me to hand the parcel back to the courier or return via Royal Mail. The order was delivered on 14th December with one other parcel. I explained to the courier what had happened and asked him to return it on my behalf.

I don't what if there should have been a process which the courier or someone else at the depot should have followed when he returned it to the depot but if there was it did not happen for much to my surprise the parcel, 2 x Cbot X70 were delivered back to me on Monday 15th December.These I returned by Royal Mail who a few days later confirmed their delivery. I was amazed to receive an email stating I would not receive a refund for the returned phones as they had not been paid for. The cost shows clearly on my Credit card statement that payment was made.

I have phoned customer services a number of times without any success. They do not seem to understand the situation. I don't think it is covered by the Amazon ' Script'.

Please resolve the matter or I have to seek legal advice.

Thank you.

Bunty Hines( bunty.[protected]@gmail.com)

On 1/31/23 I purchased 4 Amazon gift card from a local drugstore because they wouldn’t except my prepaid card. I loaded the cads to my account and tried to make a purchase but they locked my account and won’t refund my money, this was my birthday money, I uploaded everything they asked, receipts, drivers license, bank statements ect and they continued to say it’s not enough information, like it was a robot , now they can’t find my account and my money disappeared into thin air, I still have the cards and receipts , I uploaded the same receipts you see here . How can they not see proof of ownership

I was given a $100 Amazon gift card for Christmas and I opened an account so I could use my gift card and tried to get the free trail for prime too and it said it could be taken out of my gift card balance but that I still needed a debit card on file so my boyfriend told me to just use his. The next time I go to login to my Amazon account it claims my accounts on hold for suspicious payment activity and to submit some documents and I submitted several documents that should have reopened the account but they chose to close my account anyways and they literally stole my $100 gift card. They stole my gift card money.

I ahve attempted to return a toaster that was very poor. The process at the Post Office failed and I was asked to get another return code. How? Youe emails tell me the return is complete but I know it is not. The item was a Bella toaster. Reference email address is [protected]@aol.com. As this has happened before I do not want another charge for this item

Dear Sir

My name is Paul Redmond ([protected]@supanet.com). Today 16th Jan 2024, I bought 2 gift cards at Morrison’s Store in Rugeley. I paid £200 using my Visa card and when my wife tried to us them in Lagos she was told they had already been cashed. I have the details of the cards and related receipts from Morrisons.

I am badly disabled and cannot us the phone system in the normal way to contact Customer Services.

Could YOU please track down this transaction and check if it is an error or something more sinister?

What do I do? Please help. I am 77 years of age and find all this extremely stressful. My main method of communication is email. If you need the exact details of card numbers receipts etc. I will email them to YOU. I want my money back.

Paul Redmond

On DECEMBER 26 I MADE A PURCHASE OF 1051. (Macbook) no later than 3 mins after amazon put a hold on cancelled my order ... so i cant in the account ... and it was christmas my grandma bought me the 5 gift cards so i can get it for school. But now AMAZON is refusing to give my money back! Ive followed all instructions theyve asked of me yet and still their saying they i cant have my money back

I ordered two items for my PC: a new graphics card and an Intel data processor, totaling over $600.

Found out I didn’t need either, and called Amazon to try and cancel the order. They refused, claiming quite rudely that they were already shipped and I’d have to return them myself if I wanted a refund. I had until February 13th to send them back. I did so on January 2nd. Plenty of time before the due date. Didn’t even take them out of the boxes.

Just got an email saying my refund will be given in in a few business days… for the $0.46 delivery fee. Nothing else.

Excuse me? What about the two items I didn’t want, don’t need, and sent back to you more than a month early? I’ve called and complained, but they don’t care. Apparently Amazon “isn’t responsible” for the items and thus don’t need to refund me for them. My questions about getting my money back are all danced around or flat out ignored as they repeat they aren’t responsible.

Amazon is a bunch of liars and thieves. I refuse to believe otherwise if they “aren’t responsible” for the products they deliver to people.

My order was supposedly delivered on January 6 and given to a resident.

I live with my son in a farm with no other residents neither of us received the package.I had a miss call to say the driver was lost tried to phone back but number was unobtainable .My email from Amazon still says parcel delivered and given to resident

I hope this gets resolved because I would lose trust in the future with dealing with Amazon

I recently ordered a Mens Levi's Puffa Jacket. The image on all photos on Amazon had a Levi's logo on the outside of the jacket. When it arrived there was no such logo. I mentioned this when I applied to return the jacket. I returned the jacket and a replacement arrived two days later. It was exactly the same. There was no Levi's logo on the outside of the jacket. I had great trouble repacking the original jacket and spent quite a time going to the Post Office to return the coat I decided against returning the item. Added to that I would have ended up with a credit note for Amazon and I didn't want to purchase another faulty jacket. I must say that in addition to the missing logo I was upset with the quality of the jacket which I consider substandard for a £70 coat. All in all I am very dissappointed with the product.

ref above order number,this item arrived damaged,the carrier who delivered to me apologised for the state of the item,a canvas for oil paint,but cannot send it back to you as they do not deliver to the UK.So i am stuck with a damaged item

that i cannot send back,what to do?i think Amazon should organise this return and get another carrier to come to me as i am totally innocent but am a victim.

I am fed up with it.Also i have enormous difficulty finding an e mail address for

Amazon.co.uk

A few days ago, my amazon account was hacked and the perp. tried to charge $200 to my credit card. I immediately disputed this charge and Amazon retaliated by locking me out of my account.

I have twice submitted my drivers license and debit card info to prove my identity but- they demand billing statements i have told them repeatedly that I no longer receive paper statements. They are holding $50 in gift card money hostage

Amazon,

I am very disappointed. I have been lied to repeatedly by you.

I ordered a phone on the 27th Nov in a black friday deal. The price was £123.99.

I was sitting in my living room watching as the amazon delivery status progress (fulfilled by Amazon) changed from 7 stops to my stop. The status then changed to delivered, despite it not being delivered. (LIE 1) I immediately checked with all my neighbours and no sign of it.

I contacted Amazon who suggested that the status had been updated prematurely and I needed to wait for a couple of days as they were unable to take action immediately. (LIE 2)

I did this but still no sign, so I again contacted customer services and asked them to resend my item, which they said was not possible. They however instead agreed to a refund for the phone. I explained that this wasn't a good enough solution as I had got it on a black friday deal and as amazon had lied about delivering it I expected them to honour the price I paid. They explained that they couldn't do this exactly due to the item being from a seller and not amazon. I asked how they would resolve it and suggested they make up the difference in price as they had lied about fulfilling the order causing me to be in this situation. The customer services representative agreed to this suggestion. (TURNS OUT LIE 3) I asked how I should go about getting the money afterwards as I didn't trust amazon due to the lies so far. They said I should take a screenshot of the chat as proof, which I did to the best of my ability. I asked for the conversation in an email but apparently this wasn't an option so it did not happen.

I went on to order the phone again and received this with the use of a one time passcode which worked well.

This second phone cost me £154.99, though a discount of 10% was added through the checkout process. I believe that the phone therefore came to £148.54. This means Amazon needs to make up the difference of £24.55.

I contacted the customer service team again explaining what I was looking for. At that point the first representative (Clinton) dropped out of the chat. The second representative Jen, advised that this was not the policy and simply would not be happening. I explained the conversation I had had with another representative and how I had only agreed to all of this due to them confirming that a payment of the difference would be honoured, but they simply would not accept that this was an option and apologised for the initial representative lying to me. I asked how to complain but they would not answer and only said that I could reply to the email they would send me.

I am extremely unhappy about how this has been handled from start to finish. I had no idea why people were so anti amazon prior to this incident as I always trusted the deliveries and ordering process. I now understand where the distrust come from. And over just £25... My trust has been shattered and I will vote with my feet.

Please do better for your customers. They deserve to be respected, and should be able to expect the truth when paying for your services.

Pamela Anderson

Mf60k7n64 am jan 2021 £7.99 was taken from my credit card to through to november 2021 when i stopped this payment & had the november sum paid back, which i am still owed £71.91,

have not used any compliance to do with this, i have been unable to chase this up due to operations major heart plus two prostate opps.I now wish to be reimbursed.Thank you.

[protected]@aol.Com

I Have been with Amazon for a number of years with no problems and found your service very good but since you have changed to this Puzzle Farce I Cannot get back to use your services. This morning I have been on the Phone for more than 40 Minutes talking and being kept waiting so that I may use my own Password as in the Past without success. All I want to do is use my Password as Before. Please Resolve and Reply.

I am an overseas customer. I bought a brand new Chromebook on Cyber ​​Monday. When I received the shipment I discovered it was a returned damaged laptop that had been opened. I immediately informed the customer service staff and sent them an email to confirm the return postage ($3000 Hong Kong dollars). They promised to refund the full postage, but now after shipping, Amazon customer service said that the company's policy can only refund a maximum of $150. I lost $179 on this online purchase. Amazon customer service lied to me. Amazon's website says it will issue a full refund for damaged items. Amazon deceives customers.