Amazon review: Amazon digital egift card

A friend sent me e-gift card to purchase some items for the New Year and because I am unable to go to the store to purchase items due to an illness. When I opened my email and clicked on the gift card, I was immediately transferred to the official site of Amazon and told to redeem funds to account which, I found out shortly after, that I was banned for. The reason that they provided after numerous times of me asking was based on them violating their own policy.Several photos show packages left at wrong address, the driver not delivering package,constant complaints on delivery in this area. I haven't used this account since 2020 so, 2026 was the first time accessing it after all those years. They took my giftcard, been ignoring my messages even when I asked if I could have it shiipped to a locker for pickup. They then start rerouting messages after I asked them to refund the $150 back to the original senders account or send me a check and they have refused wither. It is now the end of January and I have not received anymore response and they still have my egiftcard.

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