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Shopper Discounts and Rewards Customer Service Phone, Email, Contacts

Shopper Discounts and Rewards
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4.1 126 Complaints
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Shopper Discounts and Rewards Complaints 126

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8:05 am EDT

Shopper Discounts and Rewards A full refund?

I recently received a phone call from the Fraud Department of Lloyds Bank drawing my attention to a £10 monthly debit card payment to something shown as WLY*SHOPPERDISC. The payments appeared to have been made for more than a year. The man from Lloyds Bank asked me if I knew what it was for. I replied that I had no idea; indeed, I was not even aware that I had ever agreed to them being made. I put an immediate stop to the payments and began investigating further.

Checking back through my bank statements, I discovered that the first payment had been made in October 2017. That meant 55 monthly payments of £10 amounting to £550 to an organisation callings itself Shopper Discounts & Rewards. Their website claims to offer ‘unrivalled cashback and online discounts’. Cashback payments, it says, are paid direct into my bank. I have been unable to find any record of such payments however.

When I dialled the telephone number for their Customer Services, I was put through to a call centre in the Philippines who were unable to find any account in my name or with my bank account details. I provided them with copies of the relevant bank statements by e-mail and they were still unable to ‘locate my membership’.

Repeated attempts to contact the customer services by email resulted in the same response: ‘Unfortunately we have still not been able to locate your membership with the details provided in your email. Please contact us on our freephone number below for further assistance’.

All attempts to communicate with this company are now met with a complete denial that I ever had an account with them!

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3:26 am EDT
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Shopper Discounts and Rewards Shopper Discount Rewards

I would like a refund of all money paid to you. I didnt sign up for this I have had no correspondance from you about any offers or when these payments would cone out. Ive veen having £10 per month on 28th of the month for at keast 7 years for nothing. I didnt sign uo for this I have notified my bank they have blocked payments. I dont do online shopping very much and have had no rewards off you in 7 years. I will be investigating this matter further.

Mrs P Lewis

Email [protected]@hotmail.co.uk

Desired outcome: All money paid in to be paid back and refunded

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11:21 am EST
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Shopper Discounts and Rewards Unauthorised monthly payments taken from my account

I have recently discovered that there have been regular monthly payments of £15 taken from my credit card. It has only just come to light because I recently cleared this credit card in full after many years of being in debt.

After more investigation I was horrified to discover that this has been ongoing since at least 23 March 2017! My online statements only go back that far so it could have been longer.

I don't recall ever buying anything or signing up for this service.

Please rectify the situation asap possible.

I require the payments to be cancelled from immediate effect and for a full refund of previous payments.

Desired outcome: I would like a refund and for any further payments to be cancelled immediately

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Is Shopper Discounts and Rewards Legit?

Shopper Discounts and Rewards earns a trustworthiness rating of 26%

Assess your risks. Protect your personal information when dealing with Shopper Discounts and Rewards.

Our conclusion: After careful review, ComplaintsBoard concludes that Shopper Discounts and Rewards has trust issues, raising doubts about their legitimacy. We highly recommend being cautious and doing some research before engaging with Shopper Discounts and Rewards. If you have had a negative experience with Shopper Discounts and Rewards, let ComplaintsBoard know by filing a complaint.

Exercise caution when using shopperdiscountsandrewards.co.uk as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to Shopper Discounts and Rewards. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Shopper Discounts and Rewards. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of Shopper Discounts and Rewards's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Shopperdiscountsandrewards.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Shopperdiscountsandrewards.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Shopper Discounts and Rewards as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
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A
11:23 am EDT

Shopper Discounts and Rewards Shoppers disc

Hi..because I've had to take a closer look into my bank payments...I have realised I've been paying to your subscription for months now...It was a mistake on my behalf as I have no idea what I've been paying £10 monthly for...
Would it be possible to resolve this issue and I'd also like to cancel as this payment was just added to my problems..

Mrs lois whiles
1a rookery lane
Wolverhampton
Wv2 4py
Many thanks

Desired outcome: To cancel and refund

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V
6:57 pm EDT

Shopper Discounts and Rewards Fraud

I cannot believe that I'm also part of this scam. I have never paid attention to my bank statements but luckily was able to identify this retailer when I began to use online banking. For my shock, noticed that Shopper Discounts and Rewards been taking £10 from my account on a monthly basis since April 2011, owing me more than £1200. I'm a single mum with 2 children, in debt and low income and don't need this. I have never sign up for this and want my money back. I have contacted the customer service and they promised 3months money back which is unacceptable as well as a form to request the full refund. Such was never sent. I'm fuming. Monday morning I will be sat at Citizen Advice Bureau.

Desired outcome: Full refund

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9:10 am EST
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Shopper Discounts and Rewards money taken from my account by shopper disc cd

Money taken from my account by above. How do I get it back, please ?

I require a refund . I understand that I am not the only one who has been scammed by this organisation, and asa the amounts each time are only in £10.00 amounts, it is difficult to spot them.

The dates on my bank statements are 06/08/2018 and 05/09/2018

Account number [protected] Sort code 30-99-98

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1:50 pm EDT
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Shopper Discounts and Rewards Unauthorised debit on my credit card

I recently stopped using my credit card for numerous transactions and have noticed a £10 monthly debit appears from your company. I contacted my credit card company and this debit dates back to June 2011. At no time did I ever transcribe to your service and have never authorised this payment for my credit card. I never noticed for several years as I have many small transactions for online shopping. I only noticed now that I rarely use the card.
This has clearly been an underhand tactic by your company, which has obtained my credit card details from a 3rd party. I have researched this online and see numerous other people have been similarly duped.
I have never used or subscribed to anything relating to your company.
I would like to claim back the full amount you have taken from my credit card. My credit card company are arranging repayment of the last 3 months and have blocked any future payments. I would like to claim the remainder of payments made since June 2011.
Frankly, y I am shocked that this happened as you should not obtain my payment details form anyone other than myself. The verification by VISA card protects me from online fraud, so I cannot understand how you have successfully used my card details. Probably such a small amount monthly does not require authorisation.
Please contact me to arrange re-payment as soon as possible.

David Anderson
[protected]@hotmail.com

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CompleteSaveUK.
London, England, Greater London, GB
May 10, 2017 7:09 am EDT

Hello David:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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11:50 am EST
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Shopper Discounts and Rewards Unauthorised monthly payments

I do not know your company, I do not know who you are, what you do or where you are based. However it has come to light that you have been taking £10.00 per month from me since April 2014 (all listed) resulting in a total of £320.00. I had not noticed before this time as I was working but recently I became unemployed and this has now become more noticeable as every penny counts at this time.

I will be going firstly to my bank fraud department and then to the Trading Standards as well as contacting the Money Programme fronted by Martin Lewis so that this scam is exposed to others.

If you so choose to ignore this message as I am sure you will, I have taken a screen shot of this message which will also be forwarded to the above organisations. You are fraudsters and it is utterly despicable what you are doing.. I will make sure you are exposed and I want a refund of £320.00 in full.. You obviously already possess my bank details for you to do this. Contact me immediately through email only on [protected]@gmail.com.

M Balfry

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ShopperDisc
London, GB
Jan 19, 2017 4:37 am EST

Hello Maggie:

I just read your post here and will be happy to assist you. I have sent an email directly to you with a full resolution to your query. If you did not receive this email from me, please contact me at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details you are required to enter are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

I hope that this message and the email that I sent to you directly resolved your query to your satisfaction.

Kind regards
Mary
The Shopper Discounts & Rewards Team

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Lesa Le Monnier
Stafford, England, Staffordshire, GB
Jan 18, 2017 3:49 am EST

Sorry to hear about your problem but we can help resolve this for you easily and quickly. Our new online Law Firm Go Complain's offers a fixed fee legal complaint service it's only £29.99 and we handle everything about your complaint from calls to correspondence, whether it’s a return, refund, exchange, credit note, mis-sold or faulty goods on and offline.

All you need to do is complete our online form and upload any photos of receipts and the product.

Please be aware that we are a registered law firm not a claims handler.
We do not charge any fees for any refunds or compensation just the one off fixed fee taken at application.
As a law firm we can also escalate your complaint through the courts if necessary.
Please visit http://bit.ly/2iHCJ3a
Thank you

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6:39 am EST
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Shopper Discounts and Rewards Unauthorised money taken over a period of time from my account

For over 12 months it appears that shopperdisc had been takning monies from my account. Beause the monies were minimal they sadly went un-noticed. However having had problems with an other company doing the same. spent time working with the bank to resolve this matter, by which it highlighted that this had gone on at £15.00 per month for a long time. Tried to get hold of Shopperdisc and struggled to get any sense out of them. Have used interfloria a few times but not directly signed up to shopperdisc to automatically takwe the monies. I approached CAB and they advised that the bank should be able to resolve this matter. So then approached the bank to dispute it and they were orginally happy to credit me back the monies taken, however a turnaround is that the bank are now taking any monies credited and advisd that I need to contact shopperdisc and or the merchats bank. So i have gone around in a circle. in the meantime still strying to cancell them deducting monies and still having monies deducted argh! how stressful and frustrating. please advise as to where to go from hear. Also Interfloria were no help either!

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ShopperDisc
London, GB
Dec 12, 2016 5:20 am EST

Hello Gail:

I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at mary@shopperdiscountsandrwards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. The first 30 days is a trial membership period so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days trial period, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

I hope you contact me directly so that I can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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5:49 am EDT

Shopper Discounts and Rewards Taking £10 per month from my bank account unauthorised.

For the past 4/5 months £10 per month has been taken from my bank account without my knowledge. I have not given permission for this transaction and would like my money returning back to my account.
After investigating, I have found that many people are being scammed by this company, and it needs to be stopped.

I would like all my money returning as I am a pensioner and cannot afford this loss every month. If I do not receive any satisfaction then I will report this to trading standards as yet another person Being cheated/scammed out of money.

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11:43 pm EST
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Shopper Discounts and Rewards Don't know

Reveiving regular monthly 8.00gbp transactions on my credit card shown as shopperdisc.co.uk. I do not know who this company is, how they have obtained my details and when I am supposed to have signed up to them. I do not know what they do apart from make money out of making numerous small transactions against unaware credit card holders. They need to be stopped.

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ShopperDisc
London, GB
Dec 08, 2015 5:56 am EST

Hello Reviewer 22935:

We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly soon so we can resolve your query for you.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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4:31 pm EDT
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Shopper Discounts and Rewards Money taken from my bank account without my authorisation!

I have actually discovered that a company have been taking out £10 every month from my bank account since February 2011 until this month (September 2015)! In other words, they have robbed me of £560 in total. I have only ever booked one thing online which was for two tickets to a local gig at a pub. £24 has instead become £584! I will make sure I get every pound back, though! People, please be aware of ShopperDisc.co.uk - they are con artists and, having looked on the web, they have done this to many people and for even more money than they have taken illegally from me!

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Mrs CD
Leicester, GB
Feb 01, 2022 9:14 am EST

Please contact Shopper Discounts and give them as much information as you can. I have been corresponding with them for a couple of months now. I had the same experience as the other people complaining, i.e. I had no clue I had "signed up" for the scheme, apparently in October 2014! £15 was deducted from my bank account every month since that date. To date, I have been refunded approximately £600 and am awaiting them refunding the rest of the amount owed to me of £540. Please don't give up. They didn't need to reimburse me, they could have dragged it on for ages. So I am pleased I persevered. Ring them, email them. I hope you have the same experience as me and get refunded the full amount.

Good luck.

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CompleteSaveUK.
London, England, Greater London, GB
Sep 24, 2015 6:39 am EDT

Hello Reviewer25434:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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8:46 pm EDT
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Shopper Discounts and Rewards Unauthorized withdrawals from my visa debit account

I saw from my latest account that this company have continued to deduct 15pounds from my account monthly since June 2015, even though I had cancelled any membership with them when I first discovered it in May 2015 and had to pay off the overdraft that they made me incur. So I am surprised that they are still deducting money from my account without my having any transaction whatsoever with them. Kindly use your good offices to get them to refund my 45pounds as my account is already in the red of which am not responsible. This is very very urgent as I don't want to incur bank charges.

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CompleteSaveUK.
London, England, Greater London, GB
Sep 16, 2015 8:20 am EDT

Hello Reviewer 87957:

We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at customerservice@completesavings.co.uk, [protected], or you can contact me directly at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

We hope you contact us directly soon so we can resolve your query for you.

Kind regards,
Mary
The Complete Savings team

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10:26 am EDT
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Shopper Discounts and Rewards Unauthorised payments from my credit card

Received my credit card statement and discovered £15/month had been taken off by shopperdisc.co.uk from OCT2014. As I have not had any dealings with this company and to my knowledge never used them they have taken money from my account without my knowledge or permission.
I want a refund and a cancellation on any account set up by them or legal action will have to be taken.
BTW I sent a cancellation request to [protected]@shopperdiscountsandrewards.co.uk today, it needs to be sorted ASAP.

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Maggie Balfry
, US
Jan 17, 2017 11:56 am EST

Total Rubbish..

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ShopperDisc
London, GB
Jul 14, 2015 8:13 am EDT

Hello Zhenxu:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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5:13 am EDT
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Shopper Discounts and Rewards unauthorised payments

I cancelled this subscription many years ago and just recently been made aware that they have been taking card payments without my consent for god knows how long. it don't help because I went paperless and the internet banking will only go back 12 months. is there anyway I can claim all or most my money?

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ShopperDisc
London, GB
Mar 13, 2015 9:51 am EDT

Hello Sally:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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7:42 am EDT
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Shopper Discounts and Rewards illegal withdrawal against my credit card

Since I cancelled my subscription to Incredimail I have been inundated with junk mail from America, I believe Shopperdisc infected my machine at that time. I have had £35.00 stolen from my account since that time, I can only believe my details were passed on by Incredimail as I have never given details to Shopperdisc. I am contacting my Banks and Visa's fraud offices to try to stop this company. No wonder the USA is getting bad name.

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Chayanis
York, GB
Mar 13, 2012 12:52 am EDT

I have continuety deducted from my account £10 in every month since Sep2011-Feb2012 without reason.

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RT35
Hampton, GB
Feb 22, 2012 3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

For the last 6months since September 2011 Shopper disc have taken £10 per month from my Barclaycard account - a total of £60. I did not authorise this intentionally, if at all, and I wish to stop payments from my account and seek return of monies paid.

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ShopperDisc
London, GB
Mar 13, 2015 9:49 am EDT

Hello Briggo:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

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5:47 am EST
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Shopper Discounts and Rewards unauthorised withdrawals from my bank account

just checked my bank statement and discovered that Shopperdiscounts.co.uk have been deducting £10 per month from my account for something that I never signed up for.Why. I have no idea how long this has been going on for but think it was Febuary 2014.when I booked for some flights.I feel that all money deducted from my account by Sopperdiscount.co.uk should be refunded as this was not consented by me.

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Patsy101
London, GB
Jun 03, 2016 8:26 am EDT

Just found out that shopperdiscounts.co.uk have been taking money out of my account £10 per month. I did not sign up to anything with them. I have received nothing from them. I do not know how they got my card details though I suspect it was from another reputable online company that I have used in the past. The behaviour of shopperdiscounts.co.uk is disgusting. Once I get to the bottom of this I will also stop using the 'reputable' company that shopperdiscounts.co.uk is linked to. I've just contacted my bank and they have cancelled my visa card that shopperdiscounts.co.uk have been using. I wonder how many other suspecting online shoppers are being ripped off by shopperdiscounts.co.uk

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Amelia Hall
London, GB
Jun 15, 2011 10:37 pm EDT

Have just reviewed my bank statements from the last 6 months and have discovered that this company has been STEALING £10 a month from me since December 2010. I have never given them permission to do this and have not received any products/ services / discounts from them in return. How do I go about getting this money back and make sure this does not happen to anyone else?

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dorsetdelight
Bideford, GB
May 28, 2011 12:07 pm EDT

Found out this company have been taking £10 per month from account since Novmeber 2010 . think we should all contact watchdog aboutthis comapny

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shirley gibson
Torquay, GB
Apr 03, 2011 6:06 pm EDT

this company have charged £10.00 from my credit card account without authorisation. I have not even used my credt card since Christmas so I do not know where they got my details. I am not happy at all.

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l wang
Sheffield, GB
Mar 01, 2011 10:07 am EST

I have spotted that shopperdiscouts.co.uk has debited £10from my account at 4th of Feb 2011 without my authorising. I would be very much appreciated that if you can get this money back, and stop further payment. I will report this case to my bank too.

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Bob J
london, GB
Dec 22, 2010 11:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I've been charged £10 for 11 months without noticing it.
Not sure how they had my credit card details. Will raise a complain to Trading Standards.

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john hindle
Darwen, GB
Oct 18, 2010 9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

this company has been taking £8 a month for the last eighteen month having been ill for th last 2years we just cant let it go on we dont know enything about the company and do not know how it has been set up.we have never authorised payment from my bank. the bank cannot stop it so we were told to contact yourselves to get it stopped .

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mariamc72
Belfast City, GB
Aug 22, 2010 2:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I joined to get discounts on online shopping and didnt recieve any discounts at all and then got a text from said company that they had taking money out of my visa card how can this company get away with doing this?

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battle
Battle, GB
Apr 15, 2010 3:38 pm EDT

THEY HAVE STOLEN MONEY FROM MY BANK ACCOUNT AND WILL BE REPORTED TO THE POLICE AND OTHER RELEVANT PEOPLE

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G. Daverat
, GB
Jan 07, 2010 7:12 am EST

I called my bank last night to dispute a £10 debit card payment which I could not identify "shopperdiscounts.c". I only realized at that time that this payment had already been done for several months without me noticing it.

All beware!

G. Daverat

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10:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopper Discounts and Rewards taking money out my account without permission

i have just discovered that shopperdisc.co.uk have been taking £15 out of my bank for the last two months without my premission. can someone please tell my how i will go about getting my money back from these. i have never been on this website or even heard of it.
id be grateful if someone could get back to me about this please

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louise82
Peterborough, GB
Dec 23, 2014 6:20 am EST

i am having the same problem i have been arguing with my bank for the last 2 days

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ShopperDisc
London, GB
Dec 04, 2014 6:14 am EST

Hello Sarah91:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

ComplaintsBoard
T
2:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shopper Discounts and Rewards Unauthorised removal of money from my bank account

This company has taken money from my bank account unauthorised. On their website the address for this company is in Switzerland. This company must have signed me up to their scam when I have purchased something from another company on the internet, at this time I have narrowed it down to 1 of 2 companies. I am going to my bank this morning and will publish my outcome here.

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Dorothy Carter
,
Dec 02, 2008 2:30 pm EST

Every month for the past year unauthorized withdrawals have been made without my knowledge from my checking account for Shopper Discounts ($12.00 per month) and for Reservation Rewards ($12.00 per mon). I had no knowledge of these withdrawals until recently discovered, and have received no products or services for these withdrawals.

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ShopperDisc
London, GB
Nov 05, 2014 9:44 am EST

Hello Tourer:

We will be happy to assist you with your query about Shopper Discounts & Rewards. However, we first need to identify your membership record and currently we have not been able to do so. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountandrewards.co.uk, [protected] (free from UK landlines), or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at over 650 retailers.

You would have signed up for Shopper Discounts and Rewards after making a purchase or booking via one of our partner websites. .You would have manually completed the Shopper Discounts and Rewards sign-up page, filling in the following details: your name, your email address (entered twice), your postal address, a new password(entered twice) and your credit or debit card details for the membership fee. It is mentioned at least three times on the sign-up page that following 30 days free of charge, you will be billed for each month you remain a member.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts and Rewards Team

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mike
, US
Apr 05, 2009 10:42 am EDT

I just found out I was getting charged from Shoppers Discount too.

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Maryo
101 Merrit 7, Connecticut, US
Jan 22, 2009 8:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Dorothy:

Webloyalty.com protects its reputation and monitors the blogosphere to ensure information posted on our company is truthful and accurate and to identify opportunities to assist our members. Through this monitoring, we found your comments posted here about our membership program, Reservation Rewards and Shopper Discounts & Rewards.

We would like to speak with you directly to address your concerns but do not have your contact information. If you are unhappy with your subscription or have any questions regarding your membership to Reservation Rewards or Shopper Discounts & Rewards, please contact Webloyalty.com Customer Service at [protected] or send an email message to consumeraffairs@webloyalty.com. We will be happy to help you.

Regards,
Mary O'Reilly
Webloyalty Consumer Affairs
Reservation Rewards
Shopper Discounts & Rewards

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6:28 am EDT
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Shopper Discounts and Rewards £10 deducted from my account since Jan 2012

I have just noticed an amount of £10 deducted from my account since January 2012 and possibly previous to that date as I have bank statements before that. This is unauthorized by myself. The total deducted so far would be approx £240 over 24months. I would like this payment stopped and the money refunded as I am unaware of what this money has been taken for.

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Maryo
101 Merrit 7, Connecticut, US
Sep 25, 2014 7:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Jean:

I just read your post and I want to be sure that your query has been resolved to your satisfaction. I checked our records and found that your Shopper Discounts & Rewards membership was cancelled last week when you contacted our customer service centre.

Shopper Discounts and Rewards is an online savings programme, ideal for people who shop online regularly. As a member you can claim an initial cash back cheque, a 10 pound monthly membership bonus, 20% off popular gift cards and 10% cash back at over 650 retailers.

You would have signed up for Shopper Discounts and Rewards after making a purchase or booking via one of our partner websites. You would have manually completed the Shopper Discounts and Rewards sign-up page, filling in the following details: your name, your email address (entered twice), your postal address, a new password(entered twice) and your credit or debit card details for the membership fee. It is mentioned at least three times on the sign-up page that following 30 days free of charge, you will be billed for each
month you remain a member.

I hope that this message and your contact with the Shopper Discounts & Rewards customer service team has resolved your query to your satisfaction. If you need further assistance, please let us know by contacting us at customerservice@shopperdiscountsandrewards.co.uk or by phone at [protected] (free from UK landlines). Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Kind regards,

Mary

The Shopper Discounts and Rewards Team

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Overview of Shopper Discounts and Rewards complaint handling

Shopper Discounts and Rewards reviews first appeared on Complaints Board on May 24, 2008. The latest review A full refund? was posted on Jul 14, 2022. The latest complaint Unauthorised debit on my credit card was resolved on May 07, 2017. Shopper Discounts and Rewards has an average consumer rating of 4 stars from 126 reviews. Shopper Discounts and Rewards has resolved 97 complaints.
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  1. Shopper Discounts and Rewards Contacts

  2. Shopper Discounts and Rewards phone numbers
    0800 731 9935
    0800 731 9935
    Click up if you have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number Click down if you have unsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have UNsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number
  3. Shopper Discounts and Rewards emails
  4. Shopper Discounts and Rewards address
    Sentinel House, Airspeed Road, Portsmouth, England, Hampshire, PO35RF, United Kingdom
  5. Shopper Discounts and Rewards social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Shopper Discounts and Rewards Category
Shopper Discounts and Rewards is ranked 824 among 1572 companies in the Online Shopping category

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