CB Fast Food Chains Wendy’s Complaints #222-241

Wendy’s review: Incorrect order, aggressively rude service

April Windle of Bonner Springs, US

Feb 04, 2023 12:38 am UTC

The incident happened February 3rd, at 10:20pm at 1208 armour road, north Kansas City Missouri 64116. I came through the drive thru with my children earlier that evening at around 9:50pm and ordered a fairly simple order, (3meals) I proceeded to drive home. Upon my arrival we realized the orders were completely wrong, me and my children got back in the car and headed back to the Wendy’s we had gotten the food from. We waited in line for about 10 minutes, when I had told them about the wrong order they seemed okay about it, when I handed the food back an employee started yelling obscenities toward me and my children and brought me back the same ordered I had just handed through the window, proceeded to shut the window and never returned to talk or make anything right. After waiting for a couple of minutes and realizing they weren’t going to help us I left the parking lot, my children didn’t eat. I’m very upset, I also run a food restaurant (assistant general manager) and I would have never acted the way this or these individuals did. The individual who yelled and gave me back the food that was wrong was a black female aged around or about 25-35 was in a gray shirt and had medium length hair that was down under a black visor. If she is the manager or supervisor in the restaurant then that is a complete embarrassment to the franchise and should be atleast talked to by someone of a higher ranking than herself about her behavior because in my restaurant that would be highly unacceptable. I would also like to be informed with an update on this problem to know she’s been talked to. Email at [protected]@gmail.com

Desired outcome: The female in question to be written up or talked to by a supervisor about her unacceptable behavior. and an update on this when something is done about it, would be greatly appreciated.

Keywords:

drive thru employee incident obscenities order parking lot upset window wrong yelling

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+1 (888) 624-8140

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customercare@wendys.com

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Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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