I walked into this location on 11/20/2018, just a few minutes after 5 PM. I was the only customer inside and stood at the order counter waiting for an employee to take my order. Three employee's looked at me and finally, one of these employee's yelled, very loudly, to someone in the back to come take my order. They never addressed me in any way. ( ex: someone will be with you in a minute.) Then 2 minutes later, a man appeared with a headphone and a Wendy's napkin on his head; I was shocked to see the napkin placed under his headphone! He greeted me and took my order. I asked for the #1 Wendy's Single. He asked what size? I ordered the medium size and ask if my burger and fries be fresh and hot because the last time I was there; my burger was cold and fries were old, greasy and droopy. He yelled, in the back to the cook, that he needed a fresh hot, hot burger. It seemed that he was mocking me and later it was confirmed! He walked away without taking my payment. Before he returned to the register, another employee came to register, punched a few keys, pulled out a receipt and walked away. You can see my confusion, as I stood with my credit card in hand; no one ask for payment. My order was placed on a tray and I picked it up to walk off, thinking to myself;" are they going to allow me to walk away without paying"? Moments later, the man realized it and I gave him my card. He could not take payment for my order, because the employee that came to the register, in the middle of my order and pulled out a receipt, had canceled his approval code. He left the register to get this employee's approval code in order to take my payment. Finally, I was given a receipt. I'm assuming, the employee, that waited on me, was in a supervisor position. Other employee's answered to him. I opened my burger, I found that it was a cheeseburger with 2 pieces of cheese! It was so cheesy that I could not manage to eat half of it! The floors and counters were unclean!!! I managed to find a seat/table in the back that was clean. The only thing I want for my time sending to you this complaint, is that Wendy's would take more pride in their product and professionalism that put them on the map! People want to be respected as a customer, given the correct order, good hot food and a clean place to eat their food. I don't believe that is too much to ask for, do you?
My name is Brenda Ewing and I'm client #2001.
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