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Sonic Drive-In Complaints & Reviews

Sonic Drive-In / customer service

Mk
Sep 20, 2019

After placing my order at sonic I patiently waited at my car. When the carhop arrived she did not say hello, read back my order, nothing. Just hid behind the stall handing me my drink and food. Before I could look up from setting my drink in the car cupholder she had disappeared, no chance...

Sonic Drive-In / poor marketing! run a special then close 2 hours early!!!

No
Sep 20, 2019

I received a text for my area sonic for 1 00 hot dogs... Great... Go 20 min to sonic for them to be closed 2 hours early for a computer upgrade! Then they tape off the parking lot before I can get out! Very poor marketing!!! Piss poor customer service. Why the hell would a busine...

Sonic Drive-In / service

Ru
Sep 19, 2019

On the 17 of September I ordered an unsweetened iced tea the order taker put sweet tea I corrected her to make sure it was unsweetened then she ask an additional three times before changing it to unsweetened so I thought we had it right. The server who brought it to the car said here i...

Sonic Drive-In / management/ unhealthy work environment

Ro
Sep 19, 2019

This store needs to be closed asap There's visible MOLD around air vents and ceiling. Roaches crawl all around food supply and around the drink station. It smells of marijuana on a few days I come up to the store en route of my trucking delivery.(employees smoking pot on the patio) Thi...

Sonic Drive-In / bacon burrito

Da
Sep 18, 2019

Sonic Drive-InCheck #649767. 18th Sept. 8:44:5 am. I normally love Sonic and have NEVER had a negative experience. After a few bites of this buritto I unrolled it to see why it tasted so greasy. It was loaded up with liquid.. I can only assume bacon grease. Orange and slimy. I have been vomiting off and...

Sonic / dirty

An
Sep 18, 2019

So I have to say. After visiting this sonic location (the only one near philly) so many times. I go to get a cup of ice and a sweet tea. 9/18/2019 is the day that I have finally had it. I find dirt in my ice and my sweet tea is gross. I almost always get served green tea or unsweetened...

Sonic Drive-In / milkshake

Re
Sep 18, 2019

I purchased a chocolate milkshake from the drive-thru. brought it home and started to eat it. It was so frozen no straw could be used and it was very grainy! the girl at the window was not friendly at all, no customer service. I had to leave home and take the milkshake back. I went thru...

Sonic Drive-In / breakfast toaster sandwich

Mm
Sep 18, 2019

Sonic Drive-InWent through Drive Thru and ordered two breakfast toaster sandwiches. One was fine, the other had very little egg on it... not enough to cover the size of the bread in a single layer, unfolded! We are traveling and didn't know until we were well down the road. I tried to fill out the...

Sonic Drive-In / given wrong order/poor customer service/manager rude and disrespectful

Pv
Sep 17, 2019

Monday night, September 16, 2019, at approximately 8:05 p.m., I drove to the drive-thru window. The line was moving extremely slow; and when I got to the speaker to place my order, I ordered two corn dogs and a small chocolate shake. Upon my arrival at the "Pick-Up window", I had another...

Sonic Drive-In / I am complaining about someone touching me

Cc
Sep 16, 2019

One of the employees I work with checked my pockets I felt extremely uncomfortable because it was a guy reaching for my packets after I said I didn't have my phone and my manager Jesus Delgado sent me home for that and before that he had sent me home for not having my card to clock in and...

Sonic Drive-In / hot dogs

Ga
Sep 16, 2019

Went to Sonic 9/15. Orders 1 regular chili dog w/mustard and onions. Ordered 2nd reg chili cheese coney w/mustard and onions, 1 order of tater tots and 1small cherry limeade. This is Sunday night with very little customer business. I waited and waited. Pushed red button again. Asked about...

Sonic Drive-In / drive thru

Ja
Sep 16, 2019

I went to the Sonic on Jackson St in Alexandria, La around 3:30pm on 9/15/19. I ordered two Route 44 Diet Cokes with easy ice and a tea. I was told they were out of that and then asked if I wanted anything else. I asked for corn dogs, then was told they were out of that also, so then asked...

Sonic Drive-In / service and condition of this sonic

Ja
Sep 15, 2019

I frequent this sonic quite often, or at least I did. The morning crew is very efficient and I have no complaints about them. The evening or night crew is a different story. Of the last 5 or 6 times I have gone there my orders have been wrong for at least 3 of them. The last of which I...

Sonic Drive-In / chilli cheese coney onion rings double cheeseburger chilli cheese fries

Vi
Sep 15, 2019

Around 8:30 me and my girlfriend went to sonic and ordered something to eat. The way the food was brought out was horrible chilli cheese fries and chilli cheese coney were upside down in the bag with no care at all. The chilli cheese coney was cold bread was hard, onion rings were not...

Sonic Drive-In / order accuracy

Lo
Sep 14, 2019

It never fails, since Sonic changed their menu to reflect only cheeseburgers, rather than offering a plain burger, that we cannot get a burger without cheese. It is not one particular Sonic, but ALL that we have been to in the past year or so. We end up having to request our order be...

Sonic Drive-In / food appearance and taste

Le
Sep 13, 2019

Ordered a chicken dinner and the only thing good about it was the gravy I asked to speak with the manager and said would you eat this she says yes that's all I eat here is the Chicken she said it's supposed to look dark but I've eaten at sonic and worked there plenty times and I know we...

Sonic Drive-In / food and service

Dy
Sep 13, 2019

Sonic Drive-InWe sat in the stall for 30 minutes after the button was pressed before we went to the door to ask what was wrong and they told us they weren't taking orders from stall, only drive through but they neglected to tell us. We were missing all sauces we asked for and the food was put together...

Sonic Drive-In / the amount of time it takes to get service and the attitude and professionalism or the lack of!

Le
Sep 12, 2019

I sat in line for 25 minutes watching people drive off while waiting in line in the drive through this makes twice in the last two weeks I stop every day and it progressively has deteriorated as far as service goes! And after waiting in line the best part is no apology still full price and...

Sonic Drive-In / took way too long and messed it up

La
Sep 12, 2019

Sonic Drive-InWell first of all I ordered two extra long Philly chz stk and large tots. I waited for more than 15 mins before I pushed the call button to inquire about what was taking so long. After the initial greeting, after I stated my complaint, was discontinued from the call without any answer to...

Sonic Drive-In / service

Li
Sep 12, 2019

Sonic Drive-InI placed an order for 12 piece boneless wings and they were pt into the bag upside down. I didn't notice until i got back to work and picked the bag up and it fell through the bottom spilling all over my car. I will attach photos. Not only that but they put the fork right on top of the...

Sonic Drive-In / food was not right sent the car hop back 3 times

Ni
Sep 09, 2019

I order food food was not right.. sent back a second time drinks was not right.. I ask for cheeseburger with only mayo and mustard. They brought me a well dressed burger back.. my drink order was also wrong.. I ask for 2 root beers a orange Fanta and hi c. They brought me 2 slushes and a...

Sonic Drive-In / employee/food

Al
Sep 09, 2019

As I was waiting for my order I saw the message that the server was on its way with the food.I was parked in the he very front and could see to he inside and noticed there was an employee stuffing her mouth with food and eating nest to the kitchen.I keept looking at her and she grabs some...

Sonic Drive-In / food cold, tasted old and only 2 people working

Ja
Sep 09, 2019

Pulled up to a stall, pushed red button, waited, pushed button again, waited, pushed button a 3rd time, waited, call the store to find out why they would not take our order found out only 2 people working, finally gave up and went through the drive through which had a very long line as it...

Sonic Drive-In / philly cheesesteak — $2.99

Su
Sep 05, 2019

On 09-03-2019 @20:12:4, I ordered the Philly Cheesesteak with tater tots special. When I saw the hot dog bun had no cheese like shown on advertisement/TV. And was given three crumbs supposedly the meat portion. The advertisement shows the hot dog bun is filled from one end to the other...

Sonic Drive-In / food was slow and the philly cheesesteak is lacking meat and cheese.

Ni
Sep 03, 2019

Sonic Drive-InOn 8/30 at 8:04 pm I went to this food establishment, push the button and it took the staff about 15 minutes to take my order. There was a wait for my food. I push the call button again which took an additional 10 minutes for the female staff to answer. It is unprofessional to call a...

Sonic Drive-In / lemonberry fruit slush with strawberry fruit

It
Sep 02, 2019

Sonic Drive-InI ordered a LEMONBERRY fruit Slush with Strawberry Fruit. I received what tastes like a very lightly flavored pineapple fruit slush with pineapples. It looks like a little bit of strawberry might have been added, but just barely. Many errors at this location, I rarely go, but husband...

Sonic Drive-In / service

Lc
Sep 01, 2019

I went through the drive thru and asked what was the difference in the big scoop cookie dough blast and sundae. The answer I got was one is a blast and one is a sundae. So we ordered both. The blast ended up having Oreo pieces all in the bottom of it which it does not come with Oreo. Once...

Sonic Drive-In / service

Wh
Sep 01, 2019

Went to the Sonic in Pecos, Tx twice in the last week. My order has been incorrect 4 times in 2 visits. Then the 2 managers get an attitude and then tell me I owe an extra 54 cents. Geez!!! Get qualified employees and train then!!! But I guess first you need qualified managers!!! Or do like...

Sonic Drive-In / service or lack of

St
Sep 01, 2019

I went to the Sonic last night at 915 PM and parked in the drive in order space. The first thing I notice was how busy and crowded the restaurant was with about ten to fifteen male teen ages sitting around on the outdoor tables. Most were hanging out smoking drinking and a few were eating...

Sonic Drive-In / sonic customer service

Ke
Aug 29, 2019

If I would give it zero I would. Zero customer service and bad security. Been hacked and over $100 dollars charges against my cards over several instances. They had a "recent" policy change so they can't refund obvious fraudulent charges. What a load of bull. Manager at customer service...

Sonic Drive-In / foot long philly cheesesteak

Me
Aug 29, 2019

Sonic Drive-InThey Barely put any meat in it and put the cheese all clumped up in just the middle I'm Allergic to onions and ask them to take them off and add a little more cheese bc I got one a 6 " a couple of days ago and it didn't have much cheese so that's why I ask for extra cheese on the foot long...

Sonic Drive-In / drive through

Ta
Aug 29, 2019

If I'm going to wait 10+ mins for 3 hot dogs in the drive thru, in 97 degree heat, with an empty gas tank (why I chose drive thru in the first place). I would like to at least GET ALL 3 HOT DOGS And if the new sound system isnt working correctly, freaking fix it. I'm tired of screaming my order...

Sonic Drive-In / incompetent customer service

Be
Aug 28, 2019

I order ahead in my app as I always do and when I got to the location it had me sign into which stall I was at it. It kept showing that my stuff (2 drinks) was in the kitchen well after about 15mins of waiting I pressed the button and asked about my drinks. They said there was no order...

Sonic Drive-In / service

Pe
Aug 28, 2019

My Family and I went to Sonic for Burgers and Tots. 8-27-19 7:15pm . We ordered 5 burger and tots and we were given 4. No big deal I just pushed the button and asked for the missing burger and tot. The girl said are you sure its not in your bag and I said No. The girl comes out with out a...

Sonic / Very slow and coffee spilled on me

Ha
Aug 28, 2019

Went to stall #4 about 8:00 am, ordered one cup of coffee. At 8:15 saw that everyone before and after had gptten their orders. paged attendant to say i would drive around to the drive thru and pick up my coffee. did so. She apologized for being shorthanded. two more minutes and she handed...

Sonic Drive-In / poor service and horrible food

Tg
Aug 27, 2019

My husband and I went to Sonic to try the Car Hop Special 8/26/19. We also ordered 2 large shakes. It took 20 minutes to get our food and it was cold. I asked for some mayo for my tots and the car hop acted like I was putting him out. Our "large" shakes were not even 1/3 of the cup!! The...

Sonic Drive-In / my slush

Er
Aug 26, 2019

Sonic Drive-InMy husband and I come here every day. I always order a large mango slush with nerds. So much so that now my husband and teen also love the mango slushies with nerds. Anyways tonight I send my husband. He comes home, about 1/4 of the slush I drank. Took the lid off, kept drinking. Noticed...

Sonic Drive-In / attitude

Ja
Aug 25, 2019

Child I ordered a banana split and was told they didn't sell them at this sonic but I wasnt told that when I ordered. I had to wait till this liquor drinking dehydrated looking carhop came out to my car with an attitude because she looked like she was about pass out. The order didn't take...

Sonic Drive-In / job

Ja
Aug 25, 2019

I'm 15 years old I am mature and independent and I was looking at that location they are understaffed they don't have that many staff and so I applied I apply for CarHop and I also apply for crew member it took a week then I did an interview at the interview when I told her my age she said...

Sonic Drive-In / customer service

Pe
Aug 25, 2019

I have had several disappointing visits to my local Sonic drive-in. The slots are abhorent. Rarely, can I pay at the point of purchase because the card reader is completely dysfunctional. Waiting for an excess of 20 minutes or more should yield hot fresh food. Not so, an afterthought i...