Chili's Grill & Bar Complaints & Reviews

Chili's Grill & Bar / South west egg rolls , bacon cheeseburger

Oct 12, 2019

My husband and I stopped by the chilies in King of Prussia, PA for dinner. The South West egg rolls came out burnt And dry. I couldn't eat them but my husband struggled through them because he doesn't like to complain and cause a scene. I stayed silent for my husband and waited for my...

Chili's Grill & Bar / entire restaurant

Oct 08, 2019

Restaurant was dirty there was a smell coming from somewhere inside the restaurant ( sewer or garbage). Floor looked like it has not been mopped in moths their were fruit flies all over in going in not only our food but other customers plates. The bathroom was filthy and smelled of urine...

Chili's Grill & Bar / servers/cooks preparing food

Sep 27, 2019

Arrived at togo area and ordered 2 for $20. Watched cook prepare food and was Using bare hands to pick up my pasta and my salad then wiping hands on pants and face! Then he just poured on it and microwaved it!! Disgusting!! I left without getting or paying for my food! If I wanted slop I...

Chili's Grill & Bar / dinner

Sep 22, 2019

Today we went to have a family dinner. We had a party of 15. We got seated quickly at 4:05. Then everything went downhill from there. No introduction by the waitress.She was going to take drink orders is what she said. Then there was chips and salsa. I wanted just water to start. It took...

Chili's Grill & Bar / black bean & veggie fajitas

Sep 18, 2019

Description: Black bean patty, roasted asparagus, sauteed mushrooms, corn & black bean salsa, queso fresco, avocado, spicy chile-lime sauce Do not order it! Those of us who are trying to abstain from meat will not find a palatable alternative with this almost $15 a plate item. The...

Chili's Grill & Bar / chicken fajitas

Sep 13, 2019

Your 2 for 25 is a joke chicken fajitas not what I was served the picture on your website isn't what I was served, food all out of order veggi with steak not cooked .Waiter is going to stand there and argue with me saying this is fajitas I waited tables for over 25 years now an executive...

Chili's Grill & Bar / I need refund on cancelled flight

Aug 27, 2019

i Order food and i told the waitress i need chips and dip its free she said are you a member i said yes and then when i was going to pay on the machine i pushed ree chips and dip and i tried to put my card in the machine it dont work . the waitress came itold her why the machine is not...

Chili's Grill & Bar / margarita chicken

Aug 26, 2019

We stopped in to this Chili's on August 25, 2019 at 5:00 the first thing we noticed the restaurant was almost empty but we had to wait while they cleared a table. When we finally got to the table our waiter greeted us and was very helpful stating he would be right back after helping...

Chili's Grill & Bar / food and service

Aug 17, 2019

Went to curbside tonight and received horrible service and I threw away half our food once home. One person who had parked next to me had to come back because of mistakes. Another lady finally had to go in to ask about her food. I had to do the same. You think the manager cared? Think...

Chili's Grill & Bar / service and food

Aug 17, 2019

From the moment we entered the front door until the moment we made our exit the Chili's Indian Land, S.C. Was "wheels off". No manager to be found Bar understaffed Wait staff woefully understaffed (finally had to leave our table and look for a wait person to take our order) Ordered a round of...

Chili's Grill & Bar / Service or lack of

Aug 15, 2019

7:45 pm on Thursday Aug 15, 2019 We called ahead of time to let them know we were a family of 9. The kid answering the phone said it wasn't a problem and come in 10 min. Once we arrived there were no table available and after waiting 30 min and watching bigger parties being seated, he...

Chili's Grill & Bar / service

Aug 10, 2019

Everything was so bad because the lady who take the order she was so rude and trying to get us out of the restaurant by doing bad moments with her face while we are making the order so i asked for the supervisor she told me he is not her than i asked another person about the supervisor so...

Chili's Grill & Bar / 2 burger combo, chipotle crisper meal, customer service

Jul 31, 2019

Chili's Grill & BarThis has happened twice, 2 burgers are basically raw, food cold as well chicken were not cooked completely, some parts were spongy and raw, lately this area service is not professional, waitresses look at you and not speak, doing nothing but stands around, when took order back, the young...

Chili's Grill & Bar / food quality from the kitchen

Jul 28, 2019

As a family of 10, we met at Chili's for supper tonight to share a dinner before our niece and her family headed home to Ohio. We have eaten at Chili's on multiple occassions with no problems. My great nephew requested that he have his special trip to Chili's while here for his vacation...

Chili's Grill & Bar / the food and customer service

Jul 27, 2019

We went to have a nice dinner at chili's Friday night on 7/26 and waited over an hour never got an update from our waiter on how long or an apology for it taking so long so we continued to wait until we got tired of waiting and asked to take the food to go from how disappointed we were the...

Chili's Grill & Bar / management

Jul 26, 2019

Karen Garrett the General Manager for the Bowie Location is the most unprofessional woman I have ever come across in management. She is rude, careless, and lazy. She unfortunately made my experience there terrible and i will not be returning to that location or any for that matter if that...

Chili's Grill & Bar / togo order and lack of items

Jul 23, 2019

Hello, I visited your Brier creek location in Raleigh Monday night 7/22 and was kind of thrown aback by the number of items your kitchen had run out of for the day. I was placing a Togo order for 2 and completely had to change our entire order because everything we wanted seemed to be out...

Chili's Grill & Bar / the 2 hostess

Jul 22, 2019

Chili's Grill & BarDuring a July 21st visit to chilli's located on 5880 Antioch Rd, Merriam Kansas.My husband and I went in for lunch around 1pm. The hostess informed us there would be a 20 min.wait. As the restaurant was kind of busy.We could see open booths.After 20 mins the hostess asked if we wanted to...

Chili's Grill & Bar / gift card use & needing change to leave a tip

Jul 17, 2019

Chili's Store STLCHI02 Hi I'm April Randolph I was paying with my $30 gift card & Chelsea ran my card once & said our gift cards system don't work. & I asked her can she try another register & she said no & it's just not working. Then I asked her for change for a $20 so I can leave her a...

Chili's Grill & Bar / dugs

Jul 13, 2019

There was an employee who was clearly smoking meth in the parking lot then proceeds to go inside for her shift. Her name was Heidi Hood. Later found out she's on parole for drugs. We will not be back to this location that has a bunch of convicts employed!!! Chilli's is an excellent...

Chili's Grill & Bar / service

Jul 09, 2019

Chili's Grill & BarArrived with my 3 granddaughters. Was seated right away. My granddaughters 9, 5 and 2. Never want what's on the kid menu. So tonight they wanted wings. So I know neither one of them will eat a whole order but one wants boneless buffalo and the other wants bone in bbq. So I ask is it...

Chili's Grill & Bar / service and food

Jul 06, 2019

Chili's Grill & BarGood morning I am in Miami on vacation and went to your restaurant in downtown Miami last night for dinner with our family and friends. When we arrived at 20.50hrs we were informed that it would be 40 minutes for a table which we thought was fine so we went for a walk and returned at...

Chili's Grill & Bar / lack of customer service/extended wait times

Jul 04, 2019

When my party entered the Chili's located at the Mall at Cheltenham and Ogontz Ave, we were told there would be a 15 min wait for a table when the restaurant was more than half empty. It was a Holiday during the week, Thursday July 4th and the restaurant was visibly empty. The stated wait...

Chili's Grill & Bar / service

Jul 01, 2019

Chili's in Simpsonville sc is new to the area and we have tried this place a handful of times and loved that a new restaurant had come to the area. Unfortunately every time that we have visited this location the service has been terrible but the food has been amazing. We let it go the...

Chili's Grill & Bar / dining experience

Jun 28, 2019

Chili's Grill & BarMyself and my family were out to eat tonight at your Machesney Park location. This picture attached is the view I had as I sat to enjoy my meal. It was more annoying to see the manager and several team members walk right through the trash and leave it there. GUEST PERCEPTION should alway...

Chilis / the whole restaurant. the lady with glasses very rude. disrespectful. she needs to lose her job.

Jun 26, 2019

ChilisWe have not seen a server in 15 minutes then when he came. He can't rememner the drinks. He said he will bring in waves. No one has a drink. He should right them down. We will never eat chili's again. Any chili's. We will tell everyone not to eat here. We eat chili'...

Chili's Grill & Bar / well done fajita steak rare.

Jun 14, 2019

Chili's Grill & BarMy sister and I ordered 2 mix and match fajitas with well done steak to go. After returning home to eat to the steak was as chewy add big league gum. Further inspection revealed it was rare. Contacted the manager Shanna Monroe and asked that just the money for the steak be returned and...

Chili's Grill & Bar / ordered food and got sick

Jun 13, 2019

On June 09.2019, the whole family ate at Chili's Grill & Bar located in Espanola NM between 8:15-10 :00 p.m. My son ate burger and got sick. He threw up multiple times and took him to the hospital. Diagnosis is gastritis . My son's main complaint is his stomach ache in three different...

Chili's Grill & Bar / my order??

Jun 12, 2019

Chili's Grill & Barchilis Tampa stadium location. just went to get godsons food, he always gets tenders, double fries, sweet tea, some time cheese bites, today he wanted the cheese bites, I went picked up the order, I mentioned to the Togo server that the cheese bites look as if there was just half an order...

Chili's Grill & Bar / food/service

Jun 06, 2019

i went to a chilis in charlotte nc well it was terible i made a complaint. well then i received gift cards from yall for $25 dollars. well we was in town in charlotte until today we came home well we tried it again we got the two for 25 and a childs chicken strip plate we did not even...

Chili's Grill & Bar / our meals

Jun 02, 2019

I took my daughters to Chili's by Lehigh Valley Mall for lunch on Saturday, June 1, 2019 and we all ordered the two for $16.49 and ate the bbq bacon chicken and chicken crispers with mashed potatoes and corn on the cob And shared an appetizer of the Texas fries. We are only ate half...

Chili's Grill & Bar / manager

Jun 01, 2019

Friday evening 5/31/2019 my wife and I went to the Chili's in Yorba Linda as we usually do. We are regular customers that come in every week and up to twice a week at times. When we have visitors from out of town we take them to Chili's Yorba Linda at least once. Last night while sitting...

Chili's Grill & Bar / horrible customer service

May 22, 2019

On 5/22/19 I visited store #1562. We ordered the 2 for 25. My other half ordered the chicken fajita with no onion as we always do. Our food comes out and its loaded with onion we brought it to our servers attention. He then brings it back 15min later with nothing but chicken on the plate...

Chili's Grill & Bar / chilis/martinsville indiana

May 19, 2019

We were a church group of 14 we went to Chili's this morning Sunday morning at noon we waited on a table for an hour we ordered we waited on our drinks for 15 minutes we waited our food for almost another hour when we asked to see a manager our waitress said she was the manager we told her...

Chili's Grill & Bar / salad

May 15, 2019

Today at 6:15 pm after a shift at Costco, I came in for a fantastic sirloin steak cooked perfectly. The only problem was the lettuce was brown and not fresh. I was starving since I had no lunch and very little breakfast. I did eat the sald even though it was not fresh the way it should be...

Chili's Grill & Bar / management

May 12, 2019

I was in Chili's restaurant in Woodbury, having dinner on a Friday night during the evening rush. When not only my drinks took 15mins I sat 45min waiting for my food, when it did not arrive I asked to speak to management. My server told me that he could not find the manager. I waited 15...

Chili's Grill & Bar / southwest chicken cesar salad

May 08, 2019

Chili's Grill & BarCame in to have lunch and ordered the southwest chicken cesar salad. Was really disappointed with what I received. In the photos you can tell there was very little actual green in my salad. I basically got the bottom/lightest part of the lettuce. Not good at all. We told the manager and...

Chili's Grill & Bar / service

May 06, 2019

I was a little disappointed by the service received at StoreID: ORDCHI01. Our server 345051 Mahlah was slower than normal. After taking our drink order, she returned 10 minutes later with our drinks and as she was walking away gave us an explanation about the dishwasher being broken. She...

Chili's Grill & Bar / fajitas

May 05, 2019

We order about every two weeks take out from Chili's on Eastman Road in Kingsport, Tn .I would estimate we spend $700 to $800 a year on take out food at Chili's .We normally enjoy our food very much .However, the last two times we have ordered we have had issues that are frustrating and...

Chili's / server

May 05, 2019

Date: 4/26/19 Server: Ariel 381232 6:46 pm My wife, Son, and myself politely asked the server to change a TV Station to a Hockey game. The server responded several minutes later, that the remote was unattainable, and that no one had access to it. Moments later, another customer asked the...