Wendy’s
Reviews and Complaints

This week in Pittsberg, PA your restaurant near my closest town was giving away hamburgers as a taste test. The three of us got in line to get our sample. The line was long as every begger wanted a free meal. The difference between them and myself was I am a paying customer from the past. I am a registered nurse I make 90k a year and I don't know why I had to wait line when I can probably spend more money in their restaurant than the other regular every day people waiting in line.

My daughter and I got our burgers. We went to sit down because they had to make a new batch for my son since the already ran out. This took a good five minutes. I would normally have complained about this but since I already had my meal I decided to let it slide even though they were starving a ten year old by making him wait another five minutes.

My son came to the table without his burger and I asked him what happened. He told me that he wanted a double hamburger with cheese. (He was really hungry, his deadbeat father only fed him cereal for breakfast and rice and broccoli for lunch. He only ate the rice since he hates broccoli which my husband insists he ate if he wanted his dessert. My son refused to eat the broccoli so my deadbeat husband refused to let him have ice cream. Anyways to make a long story short because my husband practically starved my son he was really hungry and wanted a double hamburger with cheese. He said that they only gave a single patty for free and asked for money to get the burger he wanted. I immediately went to the counter. I asked which person was serving him. He pointed. I went up to that person and started telling her my concern when she told me to get in line. She was serving a customer. I admit I interrupted them however I was very angry at the way my son was treated. Then the customer got angry at me and told me he was not finished yet. I told him that I was a registered nurse and I make more money than him and he has no right to be mean to me just because he is jealous of how much money I make. Then the person behind him saw that I was angry and let me voice my concern. I am not racist but the person that allowed me to go through was white and the person that got angry at me was black. He is prejudice and thought I was being rude to him only because of his skin color. I was not, I was just trying to get my son the burger he wanted.

I explained the situation to the cashier. I told her that my son wanted a double burger with cheese. She was very angry and talked down to me. (I make three times as much money as her and she talked down to me.) She told me that only the hamburger's were free if I wanted double the patty and the cheese with it I would have to pay the regular price. I asked to speak with a supervisor. A woman by the name Rachel(probably Jewish from her name) came up to me and said that only the hamburger was free. I told her this was ridiculous, that Wendy's makes millions a year and they can't even add a an extra patty and a slice of cheese for a hungry boy malnourished my his father. She told me that I have three choices. I can either get the free hamburger for my son, pay for the burger that he wanted or take nothing. I took my son aside for a second and he said that he wanted two hamburgers for because he was hungry. At this point he was really upset he asked my why I did not just pay for the double hamburger with cheese and even offered to pay me back. I told him it was a matter of principle. I explained to him very softly that Rachel was being a cheap Jew, and that while I can afford the double hamburger with cheese for him I was not going to let the incompetent cashier and manager push me around and they are being very difficult in not adding an extra patty and slice of cheese for one hungry boy. When he found out that he was not getting the kind of burger he wanted he was very upset and did not want anything. I had to eat his hamburger because he refused to eat. While I was busy trying to make some sense into this situation my daughter had already finished her hamburger and had to watch me eat mine which I only half ate and my son's which he did not want because Rachel the incompetent manager put him in a bad mood. I did not even get an apology for the inconvenience that this has caused my son, daughter and myself.

I make 90k a year and can spend a lot of money in your store. You won't be seeing a dime until I get a $25 gift card for the inconvenience that you have caused me and my son. It does not have to be $25 it can be just a coupon for a free value meal as long as it is something I really don't care. You caused my children and myself a great inconvenience by not giving my son what he wanted and by making us stand in line with the regular everyday people who probably only make half or one third as much money as I do. Stop running your business like a bunch of cheap Jews. I myself have worked at Mcdonalds and have earned my living, and until your employees do the same they should treat people better off then them better.

Wendys 2222 elmwood ave., buffalo, ny 14214
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Every time I leave this place I remember that I told myself to stop coming here before! but I forget cause I crave wendys now and again! every single time I come here I get stupid idiots ringing up the wrong thing! and if I do realize it by the pick up window im already pisst off enough that I just say forget it and take off! I hate constantly ordering meals and have these idiots forget either my soda or fries and if I dont check it I get home starving and craving then realize that these idiots forgot something from my order! this is a constant thing! its ridiculos now! specially when I check my order when I do remember at the pick up window I get the craziest looks from the people there! speacially that funny looking girl at the window!

My kids and I have always enjoyed Wendy's in the past, but eat out very rarely. We hadn't been to Wendy's in about 6 months. We were shocked yesterday when my son ordered a baconator which was tiny and nothing on it but 2 tiny thin slices of bacon he had to open the bun and hunt for. I ordered a double cheeseburger and it was the size of a white castle burger. What is the deal? I ordered an iced tea and they fill the cup to the TOP with ice...add a little iced tea til the ice goes down...and SHOVEL more ice on TOP...is there ANY iced tea in that damn cup? I was so disappointed. I know money is tight these days but it isn't fair to cheat customers.

A group of eighteen friends go out to a fast food place after church on Sunday night. We went to a Wendy's on Coloniel Glenn Rd . Little Rock, and honestly the chairs, tables, salt/pepper shakers were so sticky all over it was terrible.. When you touched a chair, put your hand on the table to move it or just touched the salt/pepper shaker to use they were so sticky you needed to wash your hands before eating. Two of the ladies ask for a rag to wipe the tables and were given one. The workers didnt offer to clean the tables or anything. The workers looked clean and neat and the food was tasty, but it would be nice to sit at clean not sticky tables and chairs. It was like grease on the outside of a skillet that hasn't been washed with warm soapy water to remove the sticky. Needless to say we will mark that one of our list unless we hear they have done some detail cleaning.

My son Kevin Foley has been working at Wendy's here in Fort Erie for a couple of years now. On Friday August 29th Kevin was scheduled to work at 4pm, he had gone camping with his dad... although i don't agree with all the things my x-husband does; I am unable to control him. He told Kevin that they would not be home in time for him to start his shift, nor would he be home to start Saturday or Sundays shift. Kevin sent me a text stating the above info... and asked me to call Wendy's and let them know... he had no time on his cell phone to call himself. When I called .. the woman said she was the manager, she said that if he didn't call himself that he would be written up. I let her know that I was his mother and he is a minor, also.. that I have called in sick for him too. My son bends over backwards for Wendy's, he does what he is asked and does everything he is supposed to. Now... apparently he has been written up 3 times which gives them the right to fire him... am I to understand that this is ok? If so ... teens should not be in the working field, it is much to depressing for them.

Yours sincerely

Paula Laffin

Even though wendy's calls dublin, ohio, home and does a lot of corporate waste in the metro-columbus, ohio area? This was the last time I go to wendy's! And, I have no qualms what so ever about telling friends, family and co-workers to save their money and go any where but wendy's! And I live less than a mile from where today's fun adventure started!

My "experience" started with me pulling my car to the order speaker, (There was one car ahead of me and one behind me and maybe 2 or 3 cars in the parking lot — hardly what i'd consider busy at 1:26:07 pm!) knowing what I wanted and the order taker's ever so polite and warm greeting of "so, you gonna order or what?" next, when I went to pay and had the same "gentleman" yell, "I don't do dishes!" rather than thank me as he handed me my change. At the next window, I was handed a small bag, and as I peered in I noticed no straw, and then turned back to the window where the young "lady" was shoving my drink into my car. I took the drink, opened the lid and noticed that this was not what I had ordered. (I've learned to check when ordering ice tea and asking for lemon!) I handed the drink back and said that not only wasn't there any lemon, there was barely any ice. Her response was they were "out" of lemon? And then I watched her try and shovel a scoop of ice into a full drink. (Doesn't take a rocket scientist to realize that all this was going to do was displace some liquid.) she handed me back a dripping and dribbling cup, and I shook my head in amazement as she then wanted to debate the point why I needed extra napkins? (Oh, I also had to show her the bag to convince her that I didn't have a straw! Thanks cynthia!)

When I got home? My single with just onions and ketchup? If you guessed this wasn't what I got? You'd win the prize! I got a sandwich dripping with mayo, mustard, pickles, a small piece of lettuce, a tomato and yes, there was an onion and a gallon of ketchup! The fried were ice cold in what hardly constituted a full container!

You bet I called! I was told at first, call back the manager was too busy to take a call? I stuck to my guns and ended up with a woman who was going to "tell me" about "my" experience? Shock and surprise when she told me to stop yelling, even though I maintained a very neutral tone in a normal speaking voice through out our "conversation" and when this was pointed out to her? Her response was that she could "now" understand me? And her response to my "great experience"? She offered me the free meal, and then hung up on me! So I suppose. Anyone can go to this store and say that they'd called in about a meal that was screwed up on sunday august 31, 2008 around 1pm, and get a free meal?

Guess I try and get a hold of the hudson street columbus ohio gm (Who according to my sales slip is tim schoondard from store #112) and give him a chance to explain his staff's less than stellar customer service and why on a long weekend, his produce order did not anticipate customers ordering ice tea and asking for lemon with their tea? And then there's the issue of the slop on a bun. One would think that if the customer doesn't want the tomato and other goop, that there would be this policy somewhere that would connect the dots from less stuff translates to saving the company a penny or two here and there will add up and reduce waste? I guess that is another one of the contributing factors on why wendy's has slipped in sales and why they were just bought out! (We won't even factor in how poor customer service has contributed to their fall!)

I am an employee, well use to be an employee of Wendys for about a year. From August 2007 up to the 22nd of August 2008. Wendys was unfair to their employees at the location on Rosevelt blvd. . Ramsy Development closed down the store location and never let any of their employees know till the day they were closeing down. We had no warning and no means to plan for what was going to happen. They promised us all a place to go to one of their other locations, but it still has not happened for me yet. I was use to working 5 days a week. The they had the nerve to tell me that they could give no mor then maybe 2 days week. Mind you we get paid bi-weekly. I have 3 children in which I take care of by myself. I have bills, car ins., gas.school activities for my 8 year old, babysitting, and how bad the economy is right now with all there prices of everything being so high now. When I did try to have this matter resolved with the direct manager (Victor). Victor told me not to call his office anymore. Ramsy development did not care about 3 shifts af people. A night crew and a day crew. We as employees and people have been over looked. As if we did not matter to them. Now I am looking for a new job when I had a perfectly good one. Someone, anyone, if you believe in the rights of all people and you read this...I deserve to be able to keep my hrs. and my job to support my family. The Ramsy Development company of Wendys has failed to let me be able to survive this hard time our economy is going through. As a single mother I am reaching out to help from one human being to another. Thank You!

Sunday, we went through the drive through at the Soddy Daisy, TN Wendys. We ordered and had to wait for my husbands chicken sandwich. When we got home, we fed the girls and ate our sandwiches. My husband grabbed one of the extra nuggets out of the bag and popped it in his mouth. My girls wanted a few more nuggets so I got the rest of the nuggets out of the bag.

On the top nugget there was something on it. I took the nugget out and there was still a feather sticking out of it, actually baked/ fried into the batter so that it was still hooked to it. I was disgusted! Surely, if the company had the right inspectors/ health policies, someone would have noticed a whole feather sticking out of a chicken nugget! By the time it reached my hand, how many people looked at that nugget and "didn't" realize it?

I have had several bad issues with food lately, and I am so tired of it. It is food that the entire nation is eating and no one wants to do things right and health safe. When will people realize we need to be watchful of what is going on with our food products?

When I ordered my salad, the chicken was not grilled, so I ask the woman behind the counter if I can have my grilled chicken instead of fried. (First of all they did not ask me if I wanted fried and 2nd is that the picture in the place has a grilled chicken on the salad so that was why I didnt tell her grilled. I came in Wendy's before and I ordered the same salad and the chicken I got was grilled without having to tell them.)
Well the Person that I talked to was not nice and very hateful. She gave my a salad and I went to my seat but I looked at my salad and their was still fried skin on it and I think it is unprofessional for her not to give me just another salad. So I went back up their to the counter and told her about the salad still having fried skin on it, well she rolled her eyes and made a grunt where I could here it. She was talking about me, because all the other workers in the back was looking at me when she was talking to them.

They almost always forget to give you something in your drive thru order, even when asking them direct for it. If you ask for ketchup for your fries, they give you attitude and dirty looks. If you don't check your order before driving away, there is always somthing missing you paid for. This was over a several month time period before I gave up on their lousy service. Fresh Burgers... YA RIGHT, burnt food, cold hard fries. Talk to the manager and he could care less. Conveniently, Wendy's website has no way to file complaints. Hopefully now that Arby's has bought them out, they will improve some. HOPEFULLY! I'll go back to McDonalds.

On May 19, my husband got and chewed on a small stainless steel bolt in Wendy's hamburger. He spit the bolt out into his hand. We couldn't believe it! I took the burger and bolt back into restaurant, as we were sitting in our car. I started yelling my husband hurt his mouth from chewing on the damned thing and I wanted to find out where it had come from. To shut me up the manager took me back into the kitchen. I blamed it on the flippers. No they didn't have bolts. Then I looked up above where the greasy burgers were moving down some kind of a mini-assembly line being cooked. The burgers were just floating in grease. The manager refunded the money for our whole order and gave my husband a 'replacement' grease burger. I was promised Wendy's would look for the 'source' of the bolt and the manager would report it to Wendy's Canadian 'hotline'. He apologized for the bolt. I was told Wendy's would phone us between 48-72 hours. Not a word out of Wendy's. So I tracked the hotline number for Canada, phoned it, they had never heard of my husband getting the bolt. I sent the health inspector over. Where did the bolt come from? and what is Wendy's going to do about preventing other people from getting 'bolt burgers'?

At Wendy's I ordered a salad with no bacon and no bacon touching because I''m allergic to pork and pork by products and guess what they gave me : 1 1/2 pound Jalapeno Cheddar Double Melt with bacon! And the worst part was was that they weren't going to give me a refund or anything new and I brought the burger back! Wendy's : TOTAL RIP OFF!

Has this happened to anyone else at this location? I drove through, ordered a single hamburger and small diet ($4.61 Total). I handed the young gal at the window (blonde with nicely French manicure nails) a $20 bill along with .61 cents specifically so I would receive only bills for change to give to my daughter for lunch money. Another girl (dark hair and lots of make up) quickly pushed my food out the window. I sat there long enough to unwrap my straw and place it in my drink. Then I drove away. About two hours later, having realized my mistake, I called the restaurant. Rachael identified herself as the manager and I gave her my phone number to call me back after she looked into the matter. Later Latasha called me, identifying herself as the manager and said, "I checked registers and they all came out perfect." (How often does that happen in the fast food business?). No offer of compensation. Bad, bad customer service! Just curious if this location has other complaints of the same nature...

This is the third time we have ordered and paid for food that was not in the bag at this same Wendys. They really don't seem to care. Tonight we ordered a burger, fries, 2 bowls of chili, a potato and drinks. They left the burger and fries out. I had first ordered a frosty but they didn't have that. Isn't that one of their signature items? Last week we ordered a potato and chili and they left the chili out of the bag. Did not discover that until we got home. Both of those were at the drive through. I went inside and ordered for my husband and myself and when I got home, discovered they left his sandwich out of the bag. He only had fries. I really think this particular store kind of sucks. As far as I'm concerned, Three times and they are out. I will never go back to this Wendys.

I had very bad experiences at the stores at 15th Avenue South and 4th Street South. I complained to the corporate website and was contacted by Shelley Lewis, the District 51 manager. My initial order at the 15th St. store was shorted and poorly prepared. Ms. Lewis emailed me that she would provide 2 free combos as replacement.

I went to the 4th St. South store and this is where my horror story starts. I was treated like "white-trash" by the all-black counter servers, the Baconator had just 21/2 slices of bacon instead of the 6 stated on the menu board, a scrap of lettuce and a swipe of mayo. My triple with cheese looked like the patties had been sitting in the warmer trays for an hour, all dried-out and dark brown; the onions were stringy and tough like they'd been out of the cooler all day long. I was served soggy, limp fries that had also been in the warmer too long. When I asked for fresh order of fries, Sonya told me, "They look fine to me." And, "If you don't like our fries, you probably won't like our sandwiches." She was right! The Burgers were pure junk. I had to bag my own order after Sonya was told it was "to-go" instead of dine-in. While bagging my own order, she huffed, "You gotta get out of the way for these other customers!"

I e-mailed Ms. Lewis back with this horror story and she wanted me to go back to the scene of the crime and roll my dice with this crew again! I was insulted and humiliated. I pursued the proper channels of procedure with Wendy's and got the Big Screw.

I'll never go back to a minority-operated Wendy's in south St. Petersburg ever again. You shouldn't either if you don't want to get ripped-off or mistreated. These Wendy's people are obviously very poorly trained and could care less. I was offered a mere "Baconator" combo by Ms. Lewis if I went back to the place where I got raped. No Way!