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Wendy’s
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1.2 15 Reviews 1738 Complaints
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Wendy’s Complaints 1738

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E
10:21 pm EST

Wendy’s staff

I recently quit working at the Wendy's I Logan Ohio due to the poor attitude and management of the head manager Dave and one of his other "managers" Kim.
I worked at this Wendy's for about 9 months. Prior to starting this job I had zero knowledge of what to do and was thrown into the job position with little to no help. Dave and Kim both on multiple occasions have been in my face cursing and screaming at me. Dave the head manager hit me and got in my face screaming at me and that's why I left Wendy's.
I was burnt by oil from the deep fryers and was refused to go home by Dave. I then took it to myself to leave and go to the hospital which then I found out that my arm was infected. They made me file workers comp at the hospital and then Dave tried to get other employees to say it never happened.
Kim has grabbed on a gentleman's person areas when he used to work at Wendy's. She then said it was a joke.
Dave has slapped girls on the butt at work before as well.
Many of the employees at Wendy's were never made to do the welearn things so they haven't completed proper training.
The two managers Teresa and Adam are the ONLY reason that the Logan Wendy's is still standing. One of the other crew members named Debbie takes on more responsibility to get things done around the store than Dave does. If it weren't for them picking up the slack of everyone else nothing would be done proper.
The store is a nasty mess and I'm very surprised that people don't get sick from the overdue food they serve to customers.
It blows my mind that this has went on for such a long time and nothing has been done about it. I really really hope that someone will put an end to the problems there because most of the employees only stay because that is their only choice.

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10:31 pm EST
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Wendy’s food

I'd say I arrived at Wendy's (5560 Central Ave, Toledo, OH 43615) at about 10:54pm. When I pulled up to the speaker, I ordered a chicken sandwich with 3 pieces of bacon and fry. After my order was placed I was asked to pull up to the window. The girl at the window, who was not friendly, didn't greet me in anyways besides telling me my total. I had gave her my money, and she gave me my change back without a receipt (which I didn't find a big deal until my food came out the way that it did). When I received my order, my chicken was rock hard, so hard that if someone were to bite into it, they would have had to literally yank the sandwich from their mouth, and not only was is rock hard and unable to it, but it was also cold, as well as my french fries. If I wasn't on my way to work, and had to be there by 11:05, I would have turned around and received my money back. Though, being I had to be to work, I wasted my money and now have to go through an eleven hour shift hungry because I forgot my meal at home. The worst part of it all is that this was my first time in about 8 years that I've had Wendy's and with a situation like that? I will never return to another Wendy's again.

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2:48 pm EST
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Wendy’s napkin in drinking cup filled with soda

This is regarding the Wendy's, store #[protected], located at 1530 Milton Ave., Janesville, WI 53545. I purchased meals and drinks today, 11/22/17. When I got home, There was a balled up napkin at the bottom of my cup, which was discovered after I drank my drink. When I contacted them and explained what happened, they offered a new drink. This is not acceptable and I do not plan to go back.

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8:55 pm EST

Wendy’s discrimination

I was a costumer at the Wendy's on 360 Dingens st, Buffalo N.Y. Standing at the counter I overheard on Sunday; what looks to be a manager with the name tag Keith, calling a young black male a "Gay [censor]" and repeatedly asking him if "There was something wrong or if it was simply his time of the month". I found this extremely disturbing that none of the employees said anything and stood there laughing. The poor young man stood there embarassed

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11:51 pm EST

Wendy’s food/ service

I went to the ironton Wendy's at 12:20 i ordered a chocolate chip cookie and chili and a drink all of the workers were out side smoking and looked annoyed to even have to come in and take my order i ignored it and took my order one employee comes straight in from outside to the front w out even washing their hands to handle my food i was irritated but over looked it as i was driving away i see that it isn't even the right cookie. I didn't want to have to speak to the employees there that night (bc the usual staff I see are very friendly) so i just went home. I get into my bag and my chili isn't even relatively warm ( usually it is steaming or atleast hot and soupy) this just looked like a cold ball of chili. I touched it and it was very cold. Even though it is late they should still have the decency to respect the paying customer. They didn't even take the time to warn it up. It's just disappointing that they had no sense of care. and i usually wouldn't mind but what if i was on my way to work and didn't have a microwave it's just inconcedrate. Y

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9:47 pm EST
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Wendy’s customer service received from a shallowford rd, marietta, ga site.

My husband attempted to purchase a late night dinner for our entire family. He attempted to walk in the door at 9:47pm, on a Friday night. The door was already locked. The staff member looked at him from inside, flipped him off, and said, "F#}% You!"

We have lived here for over 25 years, and dined with you 1-2 times per week, with our entire family. I am appalled, and done with your facility. We'll not be back, and have nothing to say about the local Wendy's.

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5:44 pm EST

Wendy’s missing drink

I went through the drive through at Wendy's on Chili Ave, Chili, NY. Ordered a kids meal with chocolate milk, among other things. Was handed my drink and two bags and told I was 'all set' so I assumed the chocolate milk was in the bag, it wasn't. Called to have refund for missing drink, manager refused, why is this company allowed to steal from me?

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9:26 pm EST

Wendy’s both service and product

If I wait in another 20 30 min line and 20 mins at the order screen listening to people keep saying hang on I'm going to blast wendys on every socia media available, including the locAL news station, who love stuff like this . No tea, one thang u can make ur self and should never run out off bc some people don't drink anything thing but tea and water, and I don't want ur nasty water no offence . Food was cooled and stuff missing and plus the wait, I mine as well make my own food and I might just do that . Thanks for nothing bc I have complained way to many time and see no results or feed back from it that we'll just mark wendys out of our lives in Mcleansville nc

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10:47 am EST
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Wendy’s service

General complaint against the Wendys store located in Hershey at the Tanger outlets.
This store has been a favorite drive thru store for several years.. Within the past month service has eroded dramatically. Twenty minute waits are becoming common. Last evening, November 16, 2017 around 5PM, ran into the same problem again. The window person kept apologizing citing "...some problems". the time before I had a long wait, and the chili for my wifes taco salad wasn't included. I went inside and had to wait in a long line to get the rest of my order.

Please check into what happened to this franchise in the past month. It went from efficient to a zoo.

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11:13 pm EST

Wendy’s customer service

I waited in the drive thru line behind 5 cars & when I got to the window I was told they were closed. It was 11:57 am. The web states they close at 1 which could be wrong but they need to change it. Neither here nor there, there are 3 minutes left til actual coding unless the store serves their friends after hours in the drive thru. I stated the time to three worker and was told to leave. I called the store immediately anecdotes was hung up on. This just happened Thursday 11/16/17 @ 11:57 pm. I will not repete or refer business to this location and will post of this on social media.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:09 am EST
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Have you tried calling the store and asking for the manager? Maybe they can advise on the situation and their hours.

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1:07 pm EST
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Wendy’s customer service

I would like to make a Complaint about customer service at Wendy's Located on Rawsonville Rd in Belleville MI. Going through Drive Through (10pm Wed, 11.15.17) I ordered a Spicy Chicken on a Regular Bun and the Crew Member SAM Stated she could not give me a regular bun without approval. She asked what size meal I wanted and once told continued to cut me off while I continued to place the rest of my orders. She cut me off to the point I Didn't want to purchase anything and requested to speak to the manage ( Will) once I spoke to him at the window he stated that he heard her and she has to get his approval for a regular bun ( yelling) i told him i Always order regular buns. He then stated that he has worked there 4 months and has never seen my Car. I requested the number to corporate and he said "I will call them on my cell phone right now" I told him NO write the number down along with his name and the Crew members name because their actions are inappropriate. He said everything was being recorded. He wrote down the names Will (manager) SAM (crew) he then stated the number is on the back of the blank receipt paper. After I began to pull off he started using very profane language. I then stopped and asked if what he said was recorded as well. He began yelling so I pulled over to call Corporate so that they would hear. He threatened to call the police on me in which there was no reason as I pulled over to call corporate/ I did get someone on the phone to make my complaint but I have not heard back.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 4:34 pm EST
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At most what will happen is the employees in question will receive a verbal warning (if there really is a recording or they admit to your version of events being correct). Was there a particular resolution you were looking for?

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A
2:57 pm EST

Wendy’s product

I got 4 crispy chicken sandwiches and fries I told them no tomatoes as my kids don't like it . To go
I always go to Wendy's we buy our food all the time there this time very disappointed the lettuce in my daughters burger had a black little bug inside . We tossed our food away that's very unhygienic. I didn't get any response from the staff when I called them back . Would like my refund

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1:18 am EST
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Wendy’s worker at canon city, colorado location

Autumn Korn, a worker who knew my boyfriend and called him a "little [censor]" and said that he couldn't use the soda machine jokingly but It was very unprofessional and caused me and my boyfriend to be very upset with her. It was very unprofessional and I work in the food business industry as well and I've never once talked to a customer like that. Even if I directly knew them.

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1:34 pm EST

Wendy’s managers & the location in belton sc

They buy cheese from ingles, they don't work with people other schedules, they always have the same person working on the grill and dressing the burgers at the same time, under staffed . They never have chili made, there first shift employees don't stock for night shift. They need all new management simple, teenagers also call out of work cause they wanna go to a football game or shopping with their grandmother . They allow their employees to disrespect customers, I'm so extremely unsatisfied with working there and being a customer there. They also allow there employees to sell a 10 piece with 5 cold nuggets and 5 just came out the grease hot nuggets as the 10 piece that wrong something needs to be done with you belton location

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williams pascal
, US
Nov 14, 2017 3:11 pm EST

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1:10 pm EST
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Wendy’s baconator fries

I was craving some baconator fries or should I say my baby was craving some. I order a son of a baconator, baconator fries with extra bacon and a large coke with lite ice. When I opened my fries I had less than a half of piece of bacon and no melted cheese on my fries. My cheese on my sandwich was not even melted (it was cold) barley any bacon. My drink was full of ice, I maybe got less than 10 sips out of it.

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1:44 am EST

Wendy’s got my order wrong

So I'm having these crazy craving and I ask my husband to go get me a number one medium with a fresh lemonade! He gets home and no fries and the quality of the meat horrible! So I called and the lady was very rude and was like we are close already and I told her my situation and she argued instead of apologizing! This took place in El Norte parkway in Escondido California! Her name was Adriana!

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9:57 pm EST

Wendy’s poor service and quality

I went to a wendys location in Rochester MN today at 8:20 pm and ordered the new chicken tenders couple baconators combos 4 frotys extra large fries for my kids to go besides i waited 23 minutes for my order to be fulfilled she almost forgot my tenders, the tenders were really cold and old the fries were awfully dark and soggy and the burgers were merely warm they didnt even gave me a receipt of it and they didn't apologize for the delay i neverd had such a bad experience in a wendys before places like that one makes me even not go there anymore or not even recommend it to anyone i feel like I spent the worst 31.92 in my life for a meal for my kids and myself they should put a better manager and employees to run that store for myself i would never go to that location ever again...

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Update by Rochesterman72
Nov 12, 2017 10:08 pm EST

Besides in the entrance there is a slogan that says quality is our recipe WHAT A JOKE! This is on the 5330 east frontage hwy 52 road nw Rochester Mn [protected]

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1:54 pm EST

Wendy’s ordered a wendy's salad and paid for extra blue cheese and did not get it

I am very angry. I just visited Wendy's located in Valparaiso Indiana (Wendy's, 2211 Morthland Dr, Valparaiso, IN 46383)
And got a apple pecan chicken salad i asked for something extra (blue cheese) and paid extra for it. I complained that they didnt give it to me and felt ripped off. They claimed they put it on the salad, which i was basically paying extra for nothing because there is supposed to be Blue cheese on the salad. they were rude to me, argued with me, and claimed that they did give me extra which they clearly didn't and laughed when I asked them to fix it. I am so mad and feel disrespected as a customer. They pretended to put more on but they didnt and took it inside for ten seconds and threw it back at me all bent up and proceeded to laugh at me with the MANAGER BY THEIR SIDE WATCHING THE WHOLE TIME. I usually get treated rude for asking for some extra blue cheese which isn't that hard to do, but this time I just couldn't handle it and I'm really pissed off because who ever runs that place doesn't think the customers opinion matters and allows workers to be rude to the customer.

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12:49 pm EST

Wendy’s service at the front counter.

I want to start by saying, Wendy's is one of the only fast food joints that I eat at due to the quality.

I went to Wendy's on Cleveland and Moorland in New Berlin, WI Sunday Nov 12th for lunch. I conveyed the fact that I had gotten mushy tomatoes the last couple times and asked if she could check to see if there were any firmer ones for my sandwich. I do understand that sometimes mushy tomatoes are just a thing. So when Joanna started to say "to be honest with you..." I thought she was going to tell me they were just mushy right now. Which she did, but it was the next comment that rubbed me the wrong way. She says to me and I quote, "this is a fast food restaurant, and your not going to get the best quality.. hun". I was quite shocked. I get that you are working the counter at a "fast food restaurant" and you my not care so much about your job. I've been there, wendy's was my first job in highschool. Maybe when she said not to expect good quality she also meant the customer service? I am slightly concerned about returning to this location. But, my spicy chicken sandwich did have nice tomatoes this time. Thank you very much for listening to my complaint.

Spicy chicken lover.

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5:14 pm EST

Wendy’s fries

I ordered fries. NOT A VALUE FRY. TGEY GAVE ME IT IN A BIG FRY CUP BUT THE QUANTITY OF A VALUE FRY. The other fries were well made. This to me is unacceptable and not good for business. They took advantage of my money. This is a waate of money and time. This is also not the first time either. They somwtimes mess up my order too! The fries had not even been touches until I picked up the fries. This is why i have a complaint.

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About Wendy’s

Screenshot Wendy’s
Wendy's is a fast-food chain that has been serving up delicious burgers, fries, and frosties since 1969. With over 6,700 locations worldwide, Wendy's has become a household name in the fast-food industry. The company's commitment to quality ingredients and fresh, never frozen beef has set it apart from its competitors.

One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.

In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.

But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.

Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

Overview of Wendy’s complaint handling

Wendy’s reviews first appeared on Complaints Board on Jan 2, 2007. The latest review Very disappointed (not getting one star) was posted on May 24, 2024. The latest complaint a manager was resolved on Oct 09, 2017. Wendy’s has an average consumer rating of 1 stars from 1753 reviews. Wendy’s has resolved 110 complaints.
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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
    +1 (614) 764-8478
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    +1 (614) 764-3044
    +1 (614) 764-3044
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    +1 (614) 764-3368
    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
    +1 (614) 764-3300
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    +1 (614) 764-3327
    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
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    Vice President Investor Relations
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  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Wendy’s is ranked 8 among 60 companies in the Fast Food Chains category

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