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Panera Bread Customer Service

1
Complaints1233
Pending0
Resolved7

Panera Bread Company

3630 S. Geyer Road, Suite 100
St. Louis
Texas
United States - MO63127

Customer Support Phone Numbers

+1 855 372 6372 127 54
+1 314 984 1000(Legal Department) 29 16
+1 314 984 4189(Legal Department) 17 12
Mon5:00 AM - 10:00 PM
Tue5:00 AM - 10:00 PM
Wed5:00 AM - 10:00 PM
Thu5:00 AM - 10:00 PM
Fri5:00 AM - 10:00 PM
SatClosed
SunClosed
Plus

Panera Bread Complaints & Reviews

Panera Bread / Catering order

Th
Jun 18, 2019

I placed a catering order (Order#11111993) on June 17th for a June 18th 11am delivery. June 18th at 0900am I discovered the place I had ordered lunch for needed to reschedule it. I called the local Panera Bread (1908 4th St.N St. Petersburg, Fl. 33704)to reschedule for the next day. I...

Panera Bread / food

Ka
Jun 14, 2019

I ordered a meal from the Evansville, Indiana location on June 13th and it charged be for the meal twice and took it out of my bank account! I called and spoke to the manager and she promised me it meant a failed attempt and that it was only pending and the second charge won't go through; however, it did! I want my money back for the second charge!

Panera Bread / menu items

Je
Jun 12, 2019

Once a month for the last 2 years, I have eaten at the Panera in The Avenue, Route 120, Marietta, GA with a group of friends. We have had no issues until 2019. Twice, the specialty bread for a sandwich has been unavailable and was substituted without being told. Last month several of u...

Panera Bread / employees

An
Jun 12, 2019

An assistant manager keeps harassing me everyday. Yelling at me about nothing or asking me about my personal life like my relationship. It's getting out of hand and I'm starting to feel very uncomfortable in my work place. He doesn't treat any other employee like this and it's starting to...

Panera Bread / other

Dr
Jun 11, 2019

I am, an almost daily, diner at either of your two Sarasota locations. I find The incessant background "noise " being emitted from your speakers, both inside and outside, an assault on my ears. This auditory invasion makes. conversation difficult In an otherwise pleasant and welcoming eatery. It...

Panera Bread / the message of a customer service member's t-shirt and his (?) manager's response.

De
Jun 09, 2019

We walked into Panera's on the corner of Broughton & Bull Street, in Savannah, GA. on 6/9/19. The customer service person behind the counter was wearing a t-shirt that read "Not today Satan" only "Not" was covered by a name tag with his name Keith on it. So, his shirt then read "Keith...

Panera Bread / refunded my money instead of trying to fix the problem

Sk
Jun 07, 2019

we go to Panera here in Athens ga at least once a wk, well this past week, we ordered a Med vegie sandwich, I asked to be sure and cut the sandwich and they advised me that we would received 2 sandwiches the same thing I received a week ago really good, on sour dough bread so I said great...

Panera Bread / salad

24
May 31, 2019

I ordered this salad, without chicken, oranges or blueberries, like a always do, due to allergies and food restrictions. But this time I barely got anything. Normally they compensate for the items I do not want in my salad, but it looks like they barely put anything in it at all. Not worth...

Panera Bread / bacon turkey bravo

Wi
May 30, 2019

This is my very favorite sandwich and I purchase it quite often. On Thursday May 30th 2019 at 3:01 pm I purchased one as well as the orange cranberry Muffin. I had to get it to go since I was in a hurry. Once I got to my destination and opened the bag I saw a sandwich that didn't look like...

Panera Bread / sandwich order

Dh
May 24, 2019

The sandwich was a joke. 2 white bread sandwiches with 1 piece of ham and 1/2 a slice of cheese on each with some lettuce. I asked for American cheese instead of Swiss and was up charged $1 and got 1 slice 1/2 a slice on each sandwich. The 1 slice of ham on each sandwich was mostly fat...

Panera Bread / dirty restaurant

No
May 20, 2019

I have concerns about the Panera Bread Store on Hwy. 72 in Madison, Alabama. The restaurant has been dirty the last few times I have been there. Today I told the manager that I could not eat in a place so filthy. I should have taken pictures. It was filthy everywhere, dining area, kitchen...

Panera / gift card #6006 4916 1115 6923 063

Eu
May 18, 2019

I am 99 years old and a ww2 veteran I eat breakfast every saturday morning 5/18 - with my twin sons My Birthday was 4/20==and I was given two panera gift cards=--one for $50.00 and one for $25.00 LAST a=saturday I used up the $50.00 card Today the branch in Pikesville Maryland would not...

Panera Bread / food and customer service

Yn
May 17, 2019

1. Computers for orders did not allow for personal ingredients. 2. Service person did not explain about the bread choices. 3. When I picked up my sandwich my chips were not included. I returned to the server and she just threw chips on counter. 4. The spoon was dirty and the pickle (which I...

Panera Bread / online order

Fo
May 15, 2019

I'm writing this letter to inform you of the horrible service I received on May 11, 2019. I've been going to your store located at 1092 E. Hospitality Lane, Suite A, in San Bernardino, CA and never had a problem but on this particular day, I was blown away. On May 4, 2019, I paid for an...

Panera Bread / refusal to accommodate a request based on advert on door

Jl
May 13, 2019

This is an unusual situation, and I realize that my assumptions about perks afforded regular customers may be at the heart of this complaint. I eat something at this Panera two to four times per week. I am known here. Most of the staff is very pleasant. Today, 5/13/19, I visited and saw a...

Panera Bread / tuscan grilled chicken

Jo
May 13, 2019

Re: Panera Bread - Cafe #: 601916. Check # 103438 My husband and I stopped there for late lunch. Enjoyed wonderful soup, but the Tuscan Grilled Chicken sandwich was VERY disappointing. There was hardly any chicken on it.. For $9.79 we expected a nice slice of grilled chicken, instead it wa...

Panera Bread / 3 napa almond chicken salad on bagels and 2 whole grain loafs

Jo
May 13, 2019

Date of incident 5/12/2019 Store: Oxford, Mississippi ..Panera Brad Café 2948 Request for Refund We ordered 3 Napa Almond Chicken Salad on Bagels and 2 Whole Grain Loafs The amount of chicken salad on the bagels was pathetic The amount of chicken salad on the bagels was a mere smear of...

Panera Bread / drink

Br
May 09, 2019

I ordered a dr pepper with no ice and they drive thru lady gave me no drink so I asked where my drink was and she handed me it with ice and I told her I ordered no ice and then when I got home and took a sip it was not even the drink I ordered, it was pepsi, merrilville panera alway...

Panera Bread / panera bread in sebring fl

Su
May 09, 2019

I am thinking no one cares at Panera, nor reads these comments. I hardly ever see anything positive, and it seems like on going problems. Training needs to improve, obviously. Your product is only as good as the people serving it. Sebring FL store totally sucks. Night shift argument...

Panera Bread / management at lakewood, co, panera

Lk
May 08, 2019

I worked at the Lakewood, CO location and I found the management here to be very unprofessional, biased and bigoted. There was one decent male manager here and for some reason they transferred him to another store. Female manager "K" is inexperienced, cannot listen, and she has her...

Panera Bread / to go order is incorrect

Al
May 06, 2019

The Fort Worth Texas Hulen St., Panera bread location did not give me all of my order. I ordered to pick two choices and a sandwich I did not get my soup. My order was over $30 When I called there was no answer. I called multiple times and hit multiple options on the automated service and...

Panera Bread / my sandwich was completely wrong

La
May 06, 2019

I made an online order for pickup for a Turkey, bacon, avocado sandwich, american cheese and mustard garlic aioli sauce. Order 312230049 on 5/6/19 at 2pm. My sandwich was missing, bacon, avocado, american cheese and mustard garlic aioli. Instead I received a turkey sandwich with ceddar...

Panera Bread / pick two product. turkey avocado sandwich

An
Apr 30, 2019

I ordered a Turkey avocado sandwich from the pick two. And to my surprise someone in the sand which making area thought crust was a legitimate piece of bread to put on a sandwich! In my opinion I'd rather have two normal pieces of bread hugging my sandwich not a whole and a crust for...

Panera Bread / order of food on 4-27-2019 edina, minnesota panera bread

Sp
Apr 29, 2019

Hi, I live in Boise and absolutely love to eat at the Panera Bread on Franklin. The food is incredible and always so fresh. On 4-27-2019, I was in Edina, Minnesota and ordered Pick 2 (two orders) and a Steak and White Cheddar Panini for my family I was visiting. The quality was so poor...

Panera Bread / egg and cheese (over easy) on a brioche bun

Am
Apr 24, 2019

Good Morning, I went to the Panera bread drive-through in Medford Massachusetts. Now you guys are my go too in the morning when I'm running late with the kids in the morning and I visit you guys quite frequently for lunch. Now when I order something I expect it to be what I ordered, that i...

Panera Bread / sodium in your food

De
Apr 22, 2019

Panera has been my go to "eating out" restaurant for a long time. It is delicious and I feel like I am in control when eating out. However, since I am now on a 1200 mg sodium diet, there is nothing I can eat there. When I started looking at the sodium content, I was shocked. The crazy part...

Panera Bread / failure to honor "my panera offer"

Te
Apr 21, 2019

As a long time Panera customer, I received an offer for "$ 1 off a sandwich or panini" with an expiration date of 5/17/19. When I went to redeem it for a breakfast sandwich, the two Panera cafes I visited said the offer doesn't apply to breakfast. If this is true, Panera needs to word...

Panera Bread / a sign

Ni
Apr 20, 2019

I am complaining about a sign that it's in the store at south western avenue carpentersville illinois 60110. Its a sign of trash, next to it is a sign that reads china & silverware, first of all, china is a country we need to respect that. Also, it should read plates, bowls, cup...

Panera Bread / panera managers

Ch
Apr 17, 2019

Good Morning, I am a loyal and full supporter of Panera Bread. I love coming to Panera because it's whole, good food and I love the atmosphere. However I was in this particular Panera twice in the past few weeks and witnessed extremely rude, disrespectful and unprofessional behavior from two...

Panera Bread / new cinnamon rolls

Wh
Apr 12, 2019

I miss the original cinnamon rolls! They were just the perfect level of sweetness. I can't even eat the new cinnamon rolls because there is way too much frosting and sugar. These new ones are more like cinnamon rolls I would get from Kroger - I expect better from Panera. I hope you receive...

Panera Bread / front line service

Ki
Apr 11, 2019

I visit this specific Panera almost daily. This is the first time I saw the associate whot was taking my order. It was very noisy and she kept asking me to repeat myself. In itself that wasn't an issue, but the way she acted was outlandish. She tried to stare me down and generally acted...

Panera Bread / food served

Jp
Apr 04, 2019

Dear Sir/Madam, I would like to share some unpleasant experiences I had encountered back in December at Des Moines Panera Bread (Cafe 3217). For business purposes, I needed to travel to Des Monies for two weeks in December last year. During that time, I had visited this Panera Bread cafe...

Panera Bread / I am complaining about rude and unprofessional customer service.

Ke
Mar 29, 2019

Good morning, my name is Kevin Darden. I am a patron of many of your establishments. On the morning of 3/27/2019 I went into your establishment at 330 7th avenue and asked to use the restroom. I was rudely told I could not use the restroom by the manager Michele. I explained to her there...

Panera Bread / product

Ka
Mar 14, 2019

Today I ordered a chocolate chipper cookie and it was solid as a rock. I'm disappointed. I happen to live 19 miles from this location, & thats when I found out the cookie was bad. I paid 2.49 for one cookie. With the price of gas up it will cost me 2.00 to drive back to the location just...

Panera Bread / service on 3-8-2019 at 5:29 pm

Te
Mar 10, 2019

Out of many products first of all. Service was absolutely horrible and no one really cared. Plenty of employees but not doing much to ensure service and cleanlines as tables were not cleaned. Ordered a cinnamin crunch bagel with cream cheese an d toasted and two medium coffees. Both dark...

Panera Bread / management

Su
Mar 09, 2019

Saturday, March 9, 2019 I recently had a very unpleasant experience at Panera in West Caldwell, NJ, one that I have been coming to for the last 10 years. I arrived at about 4:30. Set my things down, went up to order and returned to table # 8. I always order food and/or a beverage, while...

Panera Bread / customer service

Be
Mar 06, 2019

We love panera bread! However, in at least 4 visits to the apopka location, we have experienced terrible customer service! Called in night before for bagel order, was not ready next morn three times! Went in to eat one morn, only about 6 people eating, took forever to get two breakfast...

Panera Bread / the whole experience

Pa
Mar 05, 2019

I have not been to panera in years and we decided to have lunch at Daniels Road. First of all the we both ordered soup and half a sandwich. When he checked me out, I was surprised to have a bill for $25.00. This is a fast food restaurant and there are a lot of sit down restaurants offering...

Panera Bread / missing sandwich. manager was rude and hung up on me.

Lm
Mar 04, 2019

I ordered food for the familily to be delivered. They delviered the food very quickly. However, they forgot my sandwich "Cuban Penini". I called back and they said they would redeliver it. After a longer period of time (much longer than the 1st delivery), I had to call back and ask where my...

Panera Bread / never received food

Ka
Feb 28, 2019

Date: 2-28-19 Time: Ordered at 10:00am Order Number: 293306422 Pick up time at 11:30-11:45am Managers name: Phil Driver: Steven This has happened several times to me from this location. I have ordered my food, paid and never received my food. I am extremely frustrated with Panera Bread. I...