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Panera Bread Customer Service

1123 Reviews

Panera Bread Company

3630 S. Geyer Road, Suite 100
St. Louis
United States - MO63127

Customer Support Phone Numbers

+1 314 984 1000(Legal Department)
28 15
+1 314 984 4189(Legal Department)
17 12
Mon5:00 AM - 10:00 PM
Tue5:00 AM - 10:00 PM
Wed5:00 AM - 10:00 PM
Thu5:00 AM - 10:00 PM
Fri5:00 AM - 10:00 PM

Panera Bread Complaints & Reviews

Panera Bread / unethical behavior

KProfitt55 on Oct 23, 2018

Last night went to eat at Panera Bread in Salisbury NC. Asked if they had bread bowls (yes) and did they have broccoli cheese soup (again yes). Ordered two orders. Went back to pick up order - no bread bowls. Asked the people fulfilling orders if they had broccoli cheese soup (again the...

Panera Bread / customer service and wrong orders all the time

Shirlyn Diego on Oct 22, 2018

My name is Ms. Diego and I live in Glendale, Queens right across the street from Panera Bread, Cafe 4403. The telephone number for that store is 718-897-4680. Every time I go this particular Panera Bread I am always having issues with rude employees that work there or a really messed up...

Panera Bread / poor customer service

mkmunoz on Oct 21, 2018

I went to Panera Bread in Augusta, Maine today (10/21/2018) and ordered a mac and cheese and a smoothie for lunch. I was waiting by the cafe for my smoothie to come out and after about 5 minutes my buzzer went off and I went to grab my food. There was NO ONE even near the smoothie station...

Panera Bread / hair in salad

BV033115 on Oct 21, 2018

I ordered a You Pick Two sandwich and salad. The salad I ordered was missing the cucumbers and extra dressing that I ordered and as I took my first bite out of my salad I found hair! Two pieces! This would not have happened if Panera Bread complied with Section 14-1.72 of the New York...

Panera Bread / extra bread charge

Kacie Morgan on Oct 20, 2018

In largo, FL tonight I was charged .75 for an extra baguette. With the continally raised prices, I'm not sure why you're charging for an extra piece of your least expensive item to make. I worked for this company for years as a teenager/young adult. Both the given and extra piece of bread...

Panera Bread / sandwich

Sam Perry on Oct 20, 2018

I ordered through Rapid Pick-Up at a location minutes from house and got the most disgusting sandwich I have ever had. I took one bite and immediately threw it out. It was put together so poorly and sloppy that the bread was so soggy and ripping apart. When I picked it up it completely...

Panera Bread / discrimination

kaymcc on Oct 19, 2018

First Starbucks now Panera Bread? I am a frequent customer at the Pelham Manor location, I am there maybe 3 to 4 days a week. I routinely come in, grab a table and open up my laptop and order my 1st meal directly to my table, most times I would choose the "You pick 2" option, because I...

Panera Bread / pitiful sandwich

Cathy B on Oct 19, 2018

On Oct 17, 2018, I ordered a 1/2 pulled chicken sandwich through "Rapid Order" on Panera's website, which I do quite frequently. I had a coupon for "You Pick 2". The picture shows exactly what I got. I requested No BBQ sauce, which is fine. but the remainder of this "sandwich" is really...

Panera Bread / cream cheese

Fjorda on Oct 18, 2018

Dear Panera, I am currently a pregnant woman who was craving one of your plain crispy toasted bagels with plain cream cheese. One morning I woke up extra early to get to the Panera located near my job so I can get my plain bagel with plain cream cheese and get to work on time, when I...

Panera Bread / wrong meal order

cw1318 on Oct 18, 2018

This is the third time my order has been wrong for pickup at panera. I was looking forward to having my favorite sandwich, when I received it there was no avocado, it was on the wrong bread, there was barely anything in the sandwich and my baguette was as hard as a rock. I had gotten it to...

Panera Bread / service

Kathy Garrison on Oct 16, 2018

I purchase coffee every morning from this location. This Panera is beside our medical center (The Ohio State University). Routinely, there is one person working the front counter and the line is backed up. The manager is around bringing out online orders or refilling the coffee. It appear...

Panera Bread / fuji apple salad with no fuji apples

CHamptonFarmer on Oct 15, 2018

I am nearly always pleased with the service and quality of food at Panera Bread but would like to see the organization institute a system for informing customers when they can't fill an order because they lack some of the ingredients. For example, on 10/13/18 at one of the stores in Myrtle...

Panera Bread / lunch today

Gloria Gaddis on Oct 15, 2018

I had lunch with a friend today at your Scottsdale (Gainey Ranch) location. I ordered the 1/2 cup of tomato soup and the chicken salad with Fuji apples. It was not edible! The chicken salad had some (dried) slices of Fuji apples (not real apples) and it had a few very dry slivers of...

Panera Bread / service, flies all over pastries

Lwillia on Oct 15, 2018

Went to Panera Bread across from Albany Medical Center. First thing we saw were flies all over the pastries, literally in the center of jam filled cookies and covering brownies and scones. Proceeded to order which took approximately 10 minutes with two people ahead of us. Clerks were very...

Panera Bread / a four cheese sandwich

Randall A. Pellow on Oct 15, 2018

We were traveling on the Ohio Turnpike somewhere just east of Cleveland when we stopped at a service plaza for lunch around 3:30pm. My wife ordered a pick two menu - tomato soup and 1/2 four cheese sandwich. The four cheese sandwich was the most indescribably pathetic sandwich I have ever...

Panera Bread / product missing from order

Diane Bettge on Oct 14, 2018

I ordered thirteen meals for our meeting on Sunday. When we received the order, one was missing. This made the meeting so awkward as we had to scurry around to call/pick it up/try-to-share-food-with-the-woman-missing-food. Additionally, I called in two extra meals, paid for by my credit...

Panera Bread / a botched delivery order - never received my food and you still charged my credit card!!

Efrog1074 on Oct 14, 2018

Panera in North Andover, MA 203410 Want to share a bad experience, . Yesterday, Saturday Oct 13, we decided to place a delivery order at your North Andover store (203410). Group onion soup and a kid's caesar salad. I placed the order through your web site and everything seemed fine. The site...

Panera Bread / bbq chicken mac

kaylamaddie on Oct 13, 2018

I ordered a large bbq chicken Mac bowl at my local Panera and the chicken on top of my MAC was pink. I was nervous about eating it and picked the chicken out of the meal. Also, cilantro was not a good idea for this dish- cilantro goes very well with citrus-y foods and meals but it tasted...

Panera Bread / gift card

Stan976 on Oct 12, 2018

To whom it may concern: I purchased a gift card for my sister on the 4th of Oct, today is the 12th and she has still not received it. I called customer service to find out what's going on and they told me they could do nothing because another Dept. handle's the gift cards so I called them...

Panera Bread / service/ and manager

Kristyn Neville on Oct 12, 2018

I feel as though corporate should know how there store is being ran. The manager Becci obviously has an attitude problem especially with employees and customers. The employees while I was there today were all about to walk out of the store because of unfair treatment and obviously...