January 21, 2021
Dear Mr. Ted Hoeflich and the Customer Care Team,
I was told to contact you about my concern.
On around January 7, 2021, I went to the Panera Bread on 7169 Security Blvd in Baltimore County . I was very dismayed and disappointed that an employee would think that it is funny to call himself playing a JOKE on a customer by placing dried up distorted pickles in my order . My daughter and I purchase somewhere around 100 a week at Panera and to be treated in this matter by a suppose to be manager. His name is Macla( spelling error) a short afro american male. I happen to check my bag before I left and discovered. what he had done. When I confronted him, he laughed and said " I knew you would be coming back" In otherwords, he also felt it was appropriate to inconvience me. That is so disrespectful. He told me to take those pickles and then gave me some more in another cup. I threw all of them in the trash in addition to my entire order. Later, the next day, as I was entering to speak to someone, a manager by the name of Wavonne( afro american woman
said " He told me what he did to you yesterday with a grin on her face. Later saying that he had no business doing that. Another lady in the store saw what he put in my bag. She was also shock !!
After I thought about the situation, I contacted your customer care office. I spoke to a lady by the name of Alice. She agreed that his actions are not
what the panera company promotes and should not be happening.
I have not received any feedback from this situation. I will say that I do not feel comfortable going to that store with an employee presenting this type of behavior. I was also informed by another employee that Macha has health issues. Is that a reason for him to be nasty, dirty, and unprofessional on the job? I strongly recommend that someone address his behavior immediately.
I would appreciate feedback as to what is being done about this. I do not want him to do this to any other customer. He is a poor example to represent the company.
I can be contacted at [protected] and my email is S__Bess1570 @comcast.net.
Thank you, and I look forward to hear from you.
1) vehicle in front of me took over 30 mins place order. They should have been told to come inside as I was trapped in drive through bc there was no way exit.
2) all vehicles lined up same vehicle exits car and talks to employee outside as again I was trapped behind this vehicle 10 mins and they wouldn't move up.
3) I ordered 2 whole salads and flatbread pizza order came to more than the family feast $23 I felt like I should have been informed about the special.
4) my order wrong got refund
5) was at panera bread total hr and ten mins such a waste of time and have no meal. Won't ever come back
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