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Panera Bread Customer Care Service

Panera Bread Company

3630 S. Geyer Road, Suite 100
St. Louis
United States - MO63127

Customer Support Phone Numbers

+1 855 372 6372 12 4
+1 314 984 1000(Legal Department) 3 1
+1 314 984 4189(Legal Department) 0 1
Work days:
Mon5:00 AM - 10:00 PM
Tue5:00 AM - 10:00 PM
Wed5:00 AM - 10:00 PM
Thu5:00 AM - 10:00 PM
Fri5:00 AM - 10:00 PM

Panera Bread Complaints & Reviews

Panera / Charged my panera card and order had timed out.

Karen Dare on Feb 22, 2017
I swiped my Panera card and placed an order on the Kiosk machine I turned to ask the worker a question and when I looked back it had timed out on me. When I went to re-do the order I swiped my card again and it claimed I didn't have any money on it. Which I knew that I did but I believe it...

Panera Bread / Customer service protocol

Matthew Edward Manley on Feb 15, 2017
I placed my order using the Panera Bread Android app pon February 2nd, 2017. I ordered the Pick 2, choosing a Bread Bowl version of the potato soup, a Greek salad and a side of chips. I picked up my order fine, made it all the way home, and realized that the bread bowl was not included in...

Panera Bread / Panera oneonta free bagel

Paula Quilter on Feb 15, 2017
I go at 6:30 this morning. Told them I got an email offer for a free bagel every day for February, I ordered a cinnamon crunch - my favorite. I got to the window and they said they ran out of cinnamon bagels. It was 630 AM! I ordered a different one. They said 1:30 I said what? It should be...

Panera Bread / Breadless sandwich

sunnydrrt on Feb 12, 2017
I am doing KETO and cannot eat any bread. Not even the crumbs off of a sandwhich that might end up in some cheese. Please allow the Dothan, Al store to offer me a "bread less" sandwhich. I offered to pay full price of course and they could keep the bread! But the manager said no. I love...

Panera Bread / Slow service

GlendaG on Feb 11, 2017
Be prepared to stay in line awhile if you want breakfast at Panera Bread's 4th Street store in Rancho Cucamonga, CA. They're *really* slow. There will be 4 or 5 people in line when you get there and several more show up after you (like today) and there will only be one slowpoke cashier...

Panera Bread / Rewards program

JmmB on Feb 10, 2017
I became a frequent Customer of Panera since 12/1/16. I buy 4 full size salads and bowls of soup a week...I know, that's a lot of Panera..So I thought it smart to get a rewards card. Since then I've purchased more than 12 full size salads and soups and all I got for my reward is ONE DOLLAR...

Panera Bread / Size of bagel, issues with this location

Sandra Mundy on Feb 10, 2017
This morning I stopped at panera in englewood ohio (N. Main st). My reward for february is one free bagel everyday. I decided to have a bagel. When I got to work and opened my bag, this bagel was particularly small. I have never had a bagel that looked like this before. This particular...

Panera Bread / Chicken

Keeyhla on Feb 9, 2017
the chicken is never cooked well done when I order, whether it's a salad w/ chicken, frontega chicken panini, or chicken with tortellini. this is occurring at the George mason university campus location. this has happened numerous of times and is now beginning to affect my decision to...

Panera Bread / Credit card charge

michele20 on Feb 9, 2017
I had placed an order online for pick up today 2/9/2017 around 6pm . The online transaction went through due to the email I received to confirm it and of course charged my credit card of 18.00 dollars but no indication that the store was closed due to the bad weather of snow we had, I wa...

Panera Bread / Wrong size, stale bread/brownie, burnt bread bowl

mbeaver10 on Feb 6, 2017
I just got home after getting a to go order of a bread bowl (bowl of broccoli cheddar), half a frontera chicken with a brownie and side of bread with a Carmel latte. My whole order was messed up, my bread bowl was partially burnt, my side of bread was stale and too hard to eat as well a...

Panera Bread / Change in price

deb street on Feb 6, 2017
Today I went to my favorite Panera to get a coffee refill in my Panera Travel mug and the price increased 10 cent and is now the same cost as the reg.coffee!!! A refill is a refill cup, saves on cost of using your dishes, I guess I will not bother to drag my cup to the store anymore, which...

Panera Bread / Product and customer service neglect

Kristen Wilson on Feb 1, 2017
I'm writing a complaint against Panera breads management, due to unsatisfactory customer service. The mishandling of a customers feelings and conducting business in an unethical manner, denying service and saying that a costumer can get sick If product is serve . The assumption and the...

Panera Bread / Lack of product and quality

Joeppl on Jan 28, 2017
I love panera bread, I am a mypanera member and have been coming to panera bread for years. Lately the quality of my local panera bread has been going down. I come to my local panera bread every weekend, and every weekend they are out of a cookie I want, it is usually the 'mitten...

Panera Bread / About my orders

Stephanie Ha on Jan 27, 2017
For past 6 months, I have been missing one of the items in my order every time I use the kiosk(for to go order). First time, they forgot my croutons for my tomato soup. Second time, they forgot my bread for my you pick two order. Third time, they forgot my croutons again. I complained to...

Panera Bread / Bathroom

Pablo K on Jan 26, 2017
I have to say I love panera. But my daughter and I recently stopped in to the highlands ranch co panera and while we waited for our to go order, stopped to use the restroom. As we walked in we noticed the overpowering smell. I am sure someone thought it was a good idea, but the "air...

Panera Bread / Conversation between manager and an employee

CaringSharon on Jan 18, 2017
After several days of illness, my husband and I were enjoying bowls of Broccoli Cheddar Soup together at our Owasso, Oklahoma Panera Bread. At that time, the store manager decided to have a session of chewing out an employee at the nearest table to us. It was extremely uncomfortable and we...

Panera Bread / Roasted turkey avocado blt

Emma Jane Haught on Jan 18, 2017
I usually have a great experience at Panera. I love the food, and the service is usually good. But today it was very frustrating. I went to get a you pick two with the turkey Avocado blt half sandwich and Mac and cheese. The Mac and cheese was half full in the you pick two portion, and the...

Panera Bread / Pick up area

Kristin Ashleigh on Jan 17, 2017
When I was at the Park Ridge Panera and ordered through the kiosk I changed a couple things on the sandwich, ALL of which I pay extra for. When I went to the pick up area and waited for the to-go order I hear a lady yell about the things I changed and called it "weird". she then gives an...

Panera Bread / Customer service department

garystewart on Jan 17, 2017
On Friday, Jan 13, I received an email with the following message: "Your Panera Bread gift card automatic reload failed". This in spite of having a balance of $74.99. My account is set to reload $50 when the balance reaches $25. I have tried to get someone at Panera Customer Service...

Panera Bread / I was hired to work part time 27 december 2016. New store on ankeny blve

Linda Cole on Jan 16, 2017
December the 27th I had an interview with Panera Bread in Ankeny Iowa a new store opening. I was hired by Michelle Hanson 563-663-0602 and had to do a back ground check. And also had to send in paperwork I was on disability to the company. I contacted Michelle more than once when I was to...

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