Panera Bread
Reviews and Complaints

The website is really terrible, difficult to find and select the items to order, the website goes through a buffering process at every stage of accessing the menu, placing orders, finalizing orders, etc. so it takes much longer than with other vendor websites, yesterday the website was down for hours so I couldn't cancel and order and when it finally came back up it didn't recognize my credentials, credentials I've used for years with Panera, so I still couldn't cancel the order or place a new order. Their IT department is really awful, but apparently their top management doesn't realize it. The food is good and the service at local Panera stores is good, but their online functions are really awful.

Frederick is the manager at Panera at UTC, on Cattlemen Road, in Sarasota.
Frederick is the quintessential hands on Manger who in my opinion is on eof the best leaders I have seen for a long time.
Panera is lucky to have him. Also, of course the food and drinks, the service is top notch.
Well done Frederick.

Howard Jackson

Mike, at the Ren Cen (Detroit) location is beyond Phenomenal. He is always prompt with deliveries, friendly and when asked a question, is extremely knowledgeable about Panera Bread. Our office loves working with Mike. He is personable, patient and strives to demonstrate stellar service as an employee of Panera Bread. We Love Mike!

I am at Panera in Burlington, WA. Haven't been to Panera in a while. I did pick two; Mac and cheese and Fuji apple salad. Mac and cheese is as good as ever as a standard. The Fuji apple chicken salad was fantastic. Incredibly fresh ingredients. The apple chips had to be homemade. The Fuji apple dressing was excellent. Fantastic experience again. Love Panera!

New Tampa Panarea discriminated by giving a salad that was old and refused to refund our money. The GM then stated he didn't care and there was nothing he could do. Then the GM who took the phone call then lied about his role and slipped up by saying that his manager. We were totally confused. The service was terrible and the food looked old and like it was someone else's salad.

Recently I ordered food online for lunch at work from Panera Bread. It arrived very late and cold, so I reached out to a customer service representative. I was not disappointed when he met me with two free meal tickets and an apology. I love when a company shows you that you are valued as a customer. I can't wait to use these meal tickets because the food is very delicious when it is hot! :)

I was celebrating my birthday weekend and a co worker gave me a Panera Bread gift card so after an appointment i had in Bellmore NY i decided to have lunch at the location on merrick road and what an amazing service i received from the front registrar but i want to mention an extraordinary young man at pick up by the name of Charleston
What a wonderful example of customer service ever. It was my first experience at this location but it will not be my last i will tell my friends and family that just as i was treated they will absolutely feel the same and again Charleston even though it was very busy made me feel as though every question or request was important he was professional, polite and extremely patient just awesome that is why i gave them 5 stars

Darius is the new manager at the Panara bread on 98th & University.
I was sick and didn't want to expose myself by coming in to grab my food. Bc it was New Year's Day, I believe the drive thru was not an option so I called and they made an exception and brought my order to my car. Darius, the new manager, not sure if I am spelling his name correctly but would not take my card or payment for the meal. He just said it was free! And told me to have blessed day! Oh my word. That is a great way to start the new yr! Being sick over the holidays was a bummer, and I didn't have the strength to go to the store and buy ingredients and make chicken soup. But Darius gave me and my husband would needed dinner after work, two free meals, on the house! I'll be shopping at this particular Panara breads from now on! Bless you Darius!

Talk about amazing! I have ordered Panera Bread delivery for lunch at my work four times in the past two weeks! They have not disappointed! My lunch ALWAYS arrives BEFORE the estimated delivery time, it is FRESH, and EXACTLY how I want it, and the delivery drivers are always so professional, nice, helpful, and friendly. I've had two drivers serve me, and both offered coupons each time. The food is so delicious that I can't get enough of it! I've had the almond chicken salad sandwich, bagels and cream cheese, yogurt cup, frozen lemonade, Caesar chicken salad, broccoli cheddar soup, and frozen caramel. Everything has been so mouth-watering. When I order extra dressing, they give me extra. I ordered extra chicken on my salad, and there was literally almost too much chicken to eat! Just the way I like it! My Panera Bread store is located on 1922 Augusta St. Greenville, SC ***. The service, timeliness, cleanliness, deliciousness, and the experience is just out of this world! I am so impressed!

-Tiffany Smith

I bought a half of bacon, lettuce tomatoes, with a chicken sandwich, half of salad and 2 scones. The scones were very dry. I think the scones were a day old.

The sandwich had barely any chicken, maybe 3 bites, the salad had a teaspoon of the dressing 3 bites of chicken 3 bites of avocado. It was a disappointment.

The scones were great.

I don't think the meal was worth $22.00. I mean I could have gone somewhere else.

Went to Panera Bread around 7PM, with high expectations from their menu photos. What I got was less then half what the picture advertised. I went back to the counter to ask if the portions were correct and they did nothing. When i was returning to my table my wife saw the person I talked to shook his head as in disgust. This is the first and last time I will ever step in a Panera Bread restaurant. What a disappointment! What bad customer service.

Hellomy family and I. we had been a good customers for the past 20 yrs. Yestesterday I stopped in the Allen Park, MI, location. And it was so dirty, small flies around the drink area. And the kichen where it shows to the public was so dirty too. Today I stopped over Dearborn Heights, MI, Lcation. It was nothing like you could described so dirty. Food on the floors and papers. My son tried to get drink. He seen some small insect in the drink. I did asked for the manager, she said she will take care of it. But, I spend more then 1 Hour. having a meal and chatting. And all the food still on the tables. And paper on the floor. I like Panera food and deserts, But, unfortunately lately with all the isuues we have between viruses and cleaning environment. I consider it failling of safety environment and health.

12/8/23 - I went to buy a soup, a chicken noodle and in my opinion the soups are coming very small for the price. I am Panera customer for years and I used to study in the Panera next to school and I have a clear memory of the sizes of about everything. I noticed that starting a few years, there was a reduction in the sizes. Panera starting cutting the salad bowl for the rectangular container and then the rectangles are getting smaller every day. The soup and the large size is getting super small and today I purchased a tea and it seems to me that the size of the large cup also was reduced a bit.

Your store on University Ave Little Rock, they either never have the product or give you the wrong thing. The Madagascar vanilla latte is either unavailable or no milk or cream is available. I have ordered lunch and the items are not what is on the menu such as the cobb without avocado and I even got a sandwich without the meat I ordered on it... that store sucks

We went to a Parana at 6665 Perimeter Loop Road, Dublin, OH. We waited at the counter at least 5 minutes and no one came to ask us for out order, (not even to say that they would be right with us) so we left. Not sure if we will go to this location again and this gives us pause about other locations as well.

This is just a single complaint, we went to Panama and NO one came to the counter; plain and simple! Never have we entered a fast food or restaurant were we left with at least being acknowledged, waiting for service is one thing but being completely ignored is quite another. BTW there were people in this Panama already eating and drinking, so somebody was there.

I was so disappointed to read about the "Enhanced" lemonade fountain drink that you are serving. I understand it possibly contributed to the death in Septemeber of 2022 of a college age girl with a heart issue. I am not debating the legal issue of liability. A court will sort that out. However, why a businees like Panera would make an "enhanced" fountain drink available for any child, teen or at risk adult to mistakenly drink is beyond comprehension. I encourage you to consider eliminating this drink from your fountain service immediately at all stores.

I’m at the Albany George store at 738am Sunday Oct 8th and today is the second day in a row that there were zero soufflés available. When the behind the register employed was asked if they were making anymore, he answered they had none to make.

On happened yesterday, Sat Oct 7th, and again my wife will be disappointed I’m unable to satisfy her desire for a spinach soufflé.

I have endured this lack of inventory at least a couple of dozen times over the past 12 months. It’s unacceptable.

Off to Dunkin or Starbucks to buy their egg white bites. If I ran my small business like this location and remain open, I’m confident I would be out of business. I miss my major market business options where there were two Paneras to choose from.

The Columbus GA stores are run much more efficiently. I dare say, Albany Georgia’s location is the worse location I have ever experienced, and I’ve spent tens of thousands over the years throughout my SE travels.

We deserve better!

My wife & I just found out that none of your locations in the Philadelphia, PA area are carrying your annual Breast Cancer Bagels that we got every October for, at least, the last five years.

My wife is a breast cancer survivor and looks forward to enjoying these special bagels every year.

We are very disappointed since we will not able have these special bagels this year.

Joe & Pat Matusz