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Panera Bread Customer Care Service

Panera Bread Company

3630 S. Geyer Road, Suite 100
St. Louis
United States - MO63127

Customer Support Phone Numbers

+1 855 372 6372 31 11
+1 314 984 1000(Legal Department) 8 6
+1 314 984 4189(Legal Department) 4 3
Work days:
Mon5:00 AM - 10:00 PM
Tue5:00 AM - 10:00 PM
Wed5:00 AM - 10:00 PM
Thu5:00 AM - 10:00 PM
Fri5:00 AM - 10:00 PM

Panera Bread Complaints & Reviews

Panera Bread / customer service phone lines

MSCo on May 25, 2017
I've called twice and have waited on the line at least 10 minutes or longer on both calls is there a problem with your CS phone number or not enough staff; my reason for calling is in regards to the Panera rewards program I do a lot of business with PB and my rewards are different each time just...

Panera Bread / unprofessional employee behavior

Taylor Reed on May 24, 2017
I placed a rapid pick-up order at your location on 64th & Yank, Arvada, CO and when I came in your employees were talking about my order laughing quite loudly and making fun of it. I'm sorry, it must be my fault. When you put a customize order feature on your app I thought I could use it...

Panera Bread / Prices and "serving sizes"? Its mac n cheese!!

EnchantedPip1122 on May 24, 2017
I'm 16 but I earn my money. I don't earn much but at least I have some, right? So I go to panera early this morning and I order a small mac n cheese (only two sizes a half and a full or if you prefer a small and a large) with a french baguette. I have eaten here many times before and have...

Panera / Pricing

garyld on May 24, 2017
I went for the first time to Panera and ordered a pick 2 soup and half sandwich with a drink. I thought that it would be around the 5.59 they had listed under pick 2... it was 12.48 because of their unclear instructions on pricing of the pick 2... you would think pick 2 means pick 2 for...

Panera Bread / problems with ordering online

Birdlovertoo on May 24, 2017
We are huge Panera Bread fans--stop at various locations for everything from breakfast coffee and treats to lunch soup and sandwiches to dinner meals. But my patience has been tried by your store in Onalaska, WI. It is a bit of trek to the location from where we live, so we try to order...

Panera Bread / product and service were terrible

Megan Sostre on May 24, 2017
I ordered a chicken noodle soup and a 1/2 steak &a white cheddar panini which I modified adding lettuce, tomato, mayo and red onion along with a chocolate chip cookie. Once I received the order I immediately took a bite of the sandwich and noticed it was dry and very plain. Opened it up...

Panera Bread / service and burnt food

Jon Arnold on May 24, 2017
The cashier was condescending when I didn't order my blueberry bagel quick enough. In addition I asked for it to be toasted a little more than usual not burnt. I received a burnt Bagels edges and when I inquired as to where I would find butter I was told around the refill coffee pot...

Panera Bread / loud music

KRJ1000 on May 23, 2017
The loud music inside Panera Bread made turned my first visit into my last. I dont go to Panera because of the loud music inside, however they started playing their loud music outside also which the environment for all the adjoining quiet cafes intolerable too. I would like if they would...

Panera Bread / salad

Morgannnnnnnnn on May 23, 2017
I ordered a ceasar salad with chicken in which I ordered on my panera app to pick up rapidly. I got home to open my salad box to see less than half of the box filled with salad. I always get salads to go & never ever have I been so disappointed. I received four small pieces of chicken...

Panera Bread / the new tipping feature when checking out. it's got to go

Lindseyroo on May 22, 2017
I use Panera a lot of catering my business lunches and I also go personally probably 3-4 times a month. I was taken back the last two times that I was there to find that on the credit card swipe machine, that there was now an option to leave a tip for the cashier. I was in the food industry...

Panera Bread / service

Frances Serna on May 20, 2017
The woman slammed my food down and by the time I opened my bag I had soup everywhere. Not friendly and very rude and attitude towards everyone not just me!! All the employees didn't have hair nets including the one who prepared my food had long hair not pulled back at all!! Very...

Panera Bread / bathroom poor condition

Lola Amador on May 20, 2017
No attention appears to be given to the restrooms at the 2510 w university Dr, Denton, Tx location. The last thing a customer wants to see. Discouraging for me to make future visits. The commodes appears to have not been cleaned for some time and the toilet paper was not on the...

Panera Bread / operation hours

Pepa de Naranja on May 20, 2017
Hello...my name is Sonia Pulistar, the only way to describe my relationship with Panera Bread would be "Love at the first taste"... So I wonder why other food chains (McDonald's, Starbucks, Burger King)and may be many others that serve breakfast are 24 hours drive true or start serving at...

Panera Bread / customer service.

Mark F. Olson on May 19, 2017
I have been using Panera for breakfast and lunch 6 times a week for the past 12 years. At Macy's we teach our associates "MAGIC" to keep customers coming back. The experience I had at the downtown Minneapolis Panera location was more like Voodoo Magic. On my way home I stopped at Panera...

Panera Bread / I am highly disappointed with Panera Bread!

Daniel on May 18, 2017
I am highly disappointed with Panera Bread!! I went there and ordered my meal, a sandwich and a drink and it was terrible. Sandwich was cold and even a bit frozen inside. I went to the counter and demanded to speak with the manager and when they told me that manager wasn't available I just...

Panera Bread / did not receive full take out order at panera bread.

SusanTK on May 17, 2017
Went to the Panera Bread in Miramar, FL on 3/28 and made a take out order. When I arrived home I saw the order was not complete. I called and spoke to the manager the next day. He apologized and said he'd send me coupons to compensate for my incomplete order and inconvenience. No coupon...

Panera Bread / poor service

ConSan on May 17, 2017
Went to Panera Bread (13815 W Sunrise Blvd, Sunrise, FL 33323) for lunch and after waiting in my table for over 20 minutes for a soup and a smoothie, I asked the employees preparing the orders but they had no clue where my order was. One of the employees' excuse was that hey had the salad...

Panera Bread / poor service, skimpy portion, no dining room staff

Dan Burgette on May 15, 2017
We love Panera's, but not the one in Pocatello. We arrived a little after 1:00 and with 3 people ahead of us, it took about 15 minutes for us to order. No tables available and when they were customers were bussing their own tables. We waited for 1 hour, finally catching an employee who had...

Panera Bread / service quality was trash

Sweshy on May 13, 2017
Went to Panera Bread in San Clemente in the outlet makl the employees were super disoragnized 3 employees were walking around as there was a line of maybe 10 people waiing to order and mind you these 3 employees were immature high schoolers whos friends walked in and instead of serving the...

Panera Bread / rotting food!!

Marlene Van Gundy Ruppert on May 12, 2017
I think you can see by my pictures that the vegetables used in my Turkey BLT tonight were long past their prime. The lettuce was brown and mushy, the tomatoes were soft and nasty and there were black spots on the avocado. Needless to say, I didn't eat what is in the picture and I still...

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