eFlorist UK
Reviews and Complaints

I received some flowers and a card from my nephew and brother as they couldn't attend my mams funeral (their nana/mam). The flowers were so limp a defib would have trouble bringing them back to life and the card was a piece of paper that had serrated edges where it had been torn off a print and folded to resemble a card.

I contacted e florist to let them know the experience I had and they are refusing to deal with the complaint as I am not the sender or receiver. Their reason is that the delivery had my nephews name on. Bear in mind he had just lost his nana and his dad (my brother) was at the time on end of life care so his head probably not in the right space.

Despite a numerous emails and a letter of complaint via their escalation process they still won't deal with me and are sighting data protection as the reason. I am at my wits end with this company. They have no common sense.

I have sent pictures to prove I have received the flowers and card but they just aren't budging.

This is the worst company I have ever had the misfortune to deal with and would advise no one to ever use them

It's the third time flowers did not arrive to the recipient

The first time you refunded me second time I was ignored, third time last week in kent flowers basket did not arrive , I paid a different company to send a basket for my friend that has cancer, I am so upset, I will not be using your services again

There is not text messages to say flowers delivered, nothing, my money was taken 8 paid for the basket 9f flowers costing me over £80 pounds now lost , I no longer have the same bank card for any refund, i would like you to deliver, the flower s to the London address and to the more recent address in kent

I recently had an experience with eFlorist UK (eflorist.co.uk) that left me feeling disappointed. I placed an order on their website, but unfortunately, their system crashed and I was informed that my order had not gone through. However, I noticed that my order was still in my 'cart', so I hit send again. To my dismay, the original order had gone through, and my order was duplicated.

I immediately contacted eFlorist UK via their contact section, hoping to resolve the issue. However, I received two automated, set paragraph emails that did not address my concerns. The emails stated that I was too late to stop the order due to Covid-19, Christmas, and not enough time. It was clear that they had not read my email properly or taken the time to address the issue.

Feeling frustrated, I decided to send an official letter of complaint before taking the matter higher. I was disappointed with the service I received and would not recommend eFlorist UK to others.

However, after threatening to take the matter to the Ombudsman, I received a further email from eFlorist UK. They confirmed that my duplicate order had been cancelled, and a refund had been processed. I was pleased to see that the refund was applied to my credit card within 48 hours of their email.

While I am satisfied with the outcome, I did not receive an apology from eFlorist UK. Overall, my experience with eFlorist UK was not a positive one, and I will not be using their services again.

I recently ordered some flowers for my sister-in-law's 70th birthday from eFlorist UK. I placed the order on January 30th and requested delivery on February 1st. Unfortunately, the flowers didn't arrive until 6:30 pm on her birthday, which was quite late in the day. I was worried that she might have thought I had forgotten about her special day.

To make matters worse, the flowers arrived without any water, which was a bit disappointing. Two days later, my sister-in-law contacted me to say that the flowers had arrived with broken stems and were starting to wither and turn brown. I was really disappointed to hear this, as I had hoped that the flowers would be a lovely surprise for her.

I decided to contact eFlorist UK to see if they could help. I sent them an email and also tried to chat with them online. To their credit, they responded quickly and offered to send a replacement bunch of flowers. I was pleased with this response and hoped that the replacement flowers would be in better condition.

Unfortunately, when the replacement flowers arrived, they were also in poor condition. The stems were broken and the flowers looked wilted and sad. I was really disappointed to see this, as I had hoped that the replacement flowers would be a nice surprise for my sister-in-law.

I decided to contact eFlorist UK again to see if they could help. I sent them another email and tried to chat with them online, but I wasn't able to get through. I'm really hoping that someone from eFlorist UK will contact me soon so that we can sort this out. I don't want my sister-in-law to be disappointed on her special day, and I'm sure that eFlorist UK doesn't want that either.

I recently bought some flowers for my wife on our anniversary from eFlorist UK. It was my first time using their service, and I decided to give them a try since they use local providers. Unfortunately, the flowers that were delivered were shocking and looked nothing like the picture on the website. The bouquet was not only different in appearance but also in size. I had purchased the largest size available, which cost around ?41.

I contacted their customer service, and Abbie was the representative who assisted me. I sent multiple pictures of the flowers, but she didn't think there was any issue. She advised me to wait for 48 hours, and the flowers should perk up; otherwise, they would look into it further. I wasn't satisfied with her response, but I still waited for 48 hours and sent another picture. Unfortunately, there wasn't much change at all.

I had to go to a local florist and purchase more flowers because it wasn't nice to give such bad flowers to my wife. I showed the florist pictures of the flowers, and they were appalled by the quality.

I am disappointed with eFlorist UK, and I will never use their service again. The worst part was that when they had a chance to make it right, their customer service was terrible. It's frustrating to spend money on something that doesn't meet your expectations, and it's even more frustrating when the company doesn't take responsibility for their mistake.

I gotta say, I used eFlorist UK yesterday to send some flowers to my son's teacher at his school. I was pretty specific about the delivery time, asking for it to be between 9 and 10am today, since the school was finishing up at noon. I didn't want my son to have to bring in a gift himself, since the flowers should have been there from him. But guess what? The flowers never showed up! All the other kids in the class brought in their gifts, and my poor son was left feeling embarrassed and upset. I mean, come on, it's his last day of school! And now there's no way to fix it, since the school is closed for the summer.

So yeah, I'm pretty ticked off. I want a full refund, obviously, but I also want to know what eFlorist UK is going to do to make up for this huge mistake. I thought I could trust them to do what I asked (and paid for!), but clearly that's not the case. It's a shame, really, because I was hoping to use their service again in the future. But now? I don't think so. Thanks for ruining my son's last day of school, eFlorist UK.

I recently had an experience with eFlorist UK (eflorist.co.uk) that left me feeling quite disappointed. I had ordered an autumn bouquet, specifically the peach glow variety, to be delivered to my niece in Hull, UK for her birthday. Unfortunately, when the bouquet arrived, it looked nothing like what I had ordered. In fact, it looked like someone had dug up some weeds and left them at the front door!

The bouquet was mostly green foliage with just a few flowers that didn't match what I had requested. I immediately contacted customer service to express my dissatisfaction, but they weren't very helpful. They simply told me that flowers can be substituted for others, which I already knew, but the bouquet they sent was completely different from what I had ordered.

Feeling frustrated, I decided to escalate the issue and contact the main headquarters to complain. I also reached out to my credit card company to see if they could help me remove the £47 charge for the disappointing bouquet. Customer service continued to be unhelpful, telling me that at least some of the flowers were the color I had requested. But that wasn't the point - the bouquet was supposed to be a specific arrangement, not just a random assortment of flowers.

It was clear to me that the florist who delivered the bouquet had done a poor job. They simply stuck some flowers in a vase without even looking at the arrangement picture I had purchased. The flowers on the left in the attached photo are what I had ordered, while the flowers on the right are what my niece actually received.

Overall, I was very disappointed with my experience with eFlorist UK. While I understand that substitutions may need to be made, I expect that the overall arrangement will still resemble what I had ordered. Unfortunately, that was not the case in this situation. I hope that eFlorist UK will take steps to improve their quality control and ensure that customers receive the products they have paid for.

I had a bit of a mishap when trying to order flowers from eFlorist UK. I was in Switzerland at the time and unfortunately, I couldn't use my foreign phone number to finalise the order. So, I had to use my old UK phone number instead. Little did I know, this would cause a bit of a problem later on.

You see, I had placed a same day delivery order, but I didn't have access to my UK phone number to see the message that eFlorist UK had sent me. The message said that they couldn't deliver the flowers on the same day and asked me to confirm if next day delivery was okay. If only I had seen that message, things might have gone a bit smoother.

It wasn't until the next day when I sent an email that I found out what had happened. Unfortunately, it took eFlorist UK a whole day to reply to my email, which meant that the delivery was already two days late by that point. I had no choice but to ask for a refund.

Now, I understand that it's not really eFlorist UK's fault that I didn't have access to my UK phone number. However, I do think that they could make things a bit easier for customers in similar situations. For example, they could add an option on their website where you can select the method you want to be contacted with. If they had sent me the same message via email, the whole thing could have gone a lot smoother.

Another thing to consider is that flower deliveries are often used when a partner is abroad. So, having an option to use a foreign phone number would also be a good solution.

Overall, I think eFlorist UK has a lot of potential, but there are a few things that could be improved. If they can make the ordering process a bit more user-friendly, I would definitely consider using them again in the future.

I've used EFlorist a few times now, especially during lockdown when I couldn't go out to buy flowers myself. Overall, I think it's a pretty well-run business. They keep me updated on my order and deliver when they say they will. However, my most recent order was a bit of a letdown. I had it delivered to my own address instead of the recipient's, and when I opened the box, I was disappointed with the amount of flowers I got for the money. I know that the flowers will eventually bloom and make the bouquet look fuller, but I still feel like I could have gotten more for what I paid. I ordered a medium-sized bouquet, but I could have easily gotten double or triple the amount of flowers for the same price.

The "free chocolates" that came with the bouquet were also a bit of a disappointment. The box was tiny and only had four chocolates in it. I guess I should have known that there's no such thing as a free lunch, right?

Overall, I think EFlorist is a convenient service if you can't see the person you're gifting flowers to. But I don't think I'll be using them again because of the reasons I mentioned above. I wish my previous recipients had been more honest with me about the quality of the flowers they received. Now that I've seen the quality for myself, I feel a bit embarrassed.

I ordered 50 roses from eFlorist UK for Valentine's Day, hoping to surprise my significant other with a beautiful bouquet. However, I was disappointed to find that the flowers were not as advertised. The website claimed that the roses would be delivered "in bud," but in reality, they were already well open. Over 80% of the stems were already aging and blackened around the edges, which was not a good look.

To make matters worse, the bouquet was loose in the box, which caused even more damage to the stems. The "specially designed box" was too big for the bouquet, which made it difficult to keep the flowers in good condition during transit.

The "free chocolates" that came with the bouquet were also a letdown. The box was tiny, and there were only four chocolates inside. I hadn't even opened the box yet, but I could tell that it wasn't going to be a very impressive gift.

Despite all of these issues, I decided to reach out to eFlorist's customer service team to see if they could help. I sent them some pictures of the flowers, and within an hour, they had responded with an apology and a full refund. I was impressed with how quickly they were able to resolve the issue, and it made me feel better about the whole experience.

Overall, I would say that the quality of the flowers was very low. Most of them were old and showing signs of aging, and several were damaged. They were definitely not what I was expecting based on the image and description on the website. I wouldn't recommend eFlorist for a special or credible Valentine's Day gift, but if you're just looking for something basic, you might be better off going to the supermarket or garage.

I recently had an experience with eFlorist UK and I must say, it was not a pleasant one. I ordered a beautiful bouquet of white and purple flowers for my friend's graduation, specifically in a large size so that they would be full and beautiful. However, when my friend sent me a video of the flowers, I was shocked. They were nothing like what I had ordered!

Now, I understand that the flowers may not look exactly like the professional picture online, but these flowers were not even close to looking like their picture! I could have easily gone to Tesco or Asda and bought a much bigger and better bouquet of flowers if I had known that these flowers would look like this. I honestly do not understand how on earth they thought that what they are showing online is even close to what they are sending.

I urge you, please do not waste your money on eFlorist UK. You will be so disappointed and embarrassed. I wish I had gone with my usual flower delivery service instead of eFlorist. It was actually so embarrassing, it completely took the mick! When I showed my friend what I actually ordered, even she was laughing hysterically! It was an absolute joke!

And to make matters worse, they blocked me on Instagram when I sent them a DM and commented on their picture to say not to order from them! Can you believe it? It's just not right.

In conclusion, I would not recommend eFlorist UK to anyone. Save yourself the disappointment and embarrassment and go with a different flower delivery service.

I gotta say, I'm pretty disappointed with my experience with eFlorist UK. I was looking for a quick and easy way to send some flowers to my friend for her 40th birthday, and their website seemed like the perfect solution. They promised next day delivery, and I even double-checked the delivery info and payment screen to make sure everything was in order.

But when the delivery date came and went, and my friend still hadn't received her flowers, I started to get worried. I sent an email to their customer service team explaining the situation, but all I got back was an automated response that didn't really help me at all.

I tried again, this time citing their own terms and conditions and requesting a cancellation due to non-delivery. But once again, all I got back was another unhelpful automated response. It was starting to feel like I was talking to a robot instead of a real person!

After several more attempts, I finally got a response from a human being. But even then, they couldn't give me any details about the delivery, and they refused to cancel the order because it was supposedly already out for delivery. I explained that my friend wouldn't even be there to receive the flowers, but they didn't seem to care.

Long story short, the flowers were never delivered, and I'm now out of pocket by £22. If you're thinking about using eFlorist UK, I would definitely advise you to be cautious. Their customer service is seriously lacking, and they don't seem to care about following their own terms and conditions.