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Westlake Financial Services Customer Service Phone, Email, Contacts
Westlake Financial Services
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Westlake Financial Services
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Westlake Financial Services Complaints Summary

21 Resolved
138 Unresolved
Our verdict: With Westlake Financial Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Westlake Financial Services complaints 159

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Newest Westlake Financial Services complaints

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12:34 pm EST
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Westlake Financial Services Payment services

Well Ive tried to send a payment on line, called and spoke to someone twice your system will not let me get past im not a robot. Very frustrated with Westlake Fin services so far wish I had gone another route and by the looks of complaints a lot of people feel the same way. I tried to send $3000 payment but your CS person said no only can take my debit card Im not giving my debit card over the phone. I have Wells Fargo card that I may the downpayment of $3000 when I bought the car not a problem.

Desired outcome: accept CC from Wells Fargo

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8:28 pm EST
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Westlake Financial Services Title never sent after payoff

I’ve been asking since October 20,2023 for my title to be sent. I keep getting told when I call or email that it is being sent or tossed around and lost in transfer amongst agents which normally ends after an hour or so when the phone mysteriously disconnects! I’ve contacted the DMV, BBB, and my states vehicle commission to assist in resolving this issue. This company is poorly ran and very sadly managed.Thanks for only taking my money in a timely manner and never supporting the customers who pay their bills!

Claimed loss: 29900$$$$$

Desired outcome: I need my title mailed as promised!!!

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12:44 pm EST
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On 5/12/2020 We started making payment of 278,00 each month using Automated payments through my bank and in doing that left me with my bank statement showing proof that the car note has been payed as well as Westlake Financial billing statement that gave us the amount that was payed for that current month, the amount that is due for the following month, the...

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Is Westlake Financial Services legit?

Our verdict: Complaints Board rates Westlake Financial Services highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 13% resolution rate for complaints about Westlake Financial Services raises questions. Diligently reviewing Westlake Financial Services's client feedback and resolution practices is recommended for those considering Westlake Financial Services's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Westlake Financial Services earns 87% level of Trustworthiness

Excellent Trust Notice: Westlake Financial Services near-perfect at 87% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Westlake Financial Services. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Westlake Financial Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Westlakefinancial.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Westlake Financial Services website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Westlake Financial Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Westlake Financial Services's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 13% of 3 complaints being resolved.
  • Westlake Financial Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Westlake Financial Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:47 am EST
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Westlake Financial Services First payment warning

West lake has decided to not service loan after making first payment14 days late. We called on the 14th day to take care payment late charge and pay 2nd payment 16 days early but they refused. This was an oversight on my end but i was never told or put in contract about making the first payment on time or they will void ur contract. Never seen or heard of this before. Ive had numerous loans throughout my life never had to worry about car repo after 13 days late. The strange thing is i didnt receive my letter for payment due until 2 days after it was due.

Claimed loss: 3000 DOLLARS DOWN PAYMENT WE LOSS

Desired outcome: JUST WANT MY LOAN BACK

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11:38 am EST
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Westlake Financial Services Vehicle loan

My name is Bradley Marco and I recently paid my truck loan off back in October of 2023 and was told I would receive my title in about 30 days. I have yet to receive it and the only reason I’m granted when calling is “Mr Marco we don’t know why it hasn’t been released “! On top of that I’ve changed my mailing address when I call at least 10 times now and every time I call it’s still listed as the old one therefore when it is mailed to me if ever I still won’t receive it! I paid my load off, there is absolutely no excuse for this absurd “customer service” and I need a supervisor to contact me asap PLEASE! I have requested a supervisor SEVERAL times and I get nothing but a voicemail or it just disconnects the call! Please call me!

[protected]

Desired outcome: I just need some answers from a supervisor

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8:24 pm EST
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On may 10 i got my car repoed and was asked to pay 1395 to get the car back that would get me all caught up i paid it on may 26 due to my check not being available to cash it until that date so i informed them i had already paid it and i was not given the car until august 1 because westlake had supposebdly sent the release but never did because westlake wa...

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3:33 pm EDT
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I began leasing a vehicle through American car center in 2019. I have always paid my payments biweekly on time if not early. When American car center went bankrupt and Westlake took over there was zero communication of this change. I found out when I went to pay my payment and it kept redirecting me to Westlake portfolio management website. Fear that thi...

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9:03 am EDT

Westlake Financial Services Illegal repossession of my vehicle

I Originally purchased my car from "American car company " I April 2021.

I paid the company each month without problems until, MARCH 2022, at this time I was notified I would now have to pay, "WESTLAKE FINANCIAL SERVICES, a debt collector, which none of us would have a choice in this matter.

Westlake Financial did not care about how my bill was paid " on time".

They kept lying accusing me of being late. I sent them copies of every payment, but they still cause me to lose my job, and had the audacity to say, "WE MADE A MISTAKE".

THEY have yet to attempt to correct their mess. My career is gone, even when my credit record is perfect.

Westlake Financial has made a mess of my life, and many others.

I am so ready to stand before a judge with every shred of evidence, because Westlake just ruined my entire career!

I paid Westlake Aug 6,2023, Aug 12, 2023. And the stole my vehicle AUG 18,2023. TO STEAL IS TAKING THAT WHICH DOES NOT BELONG TO YOU. THEY STOLE MY CAR .

Desired outcome: The only outcome would be for Westlake Financial to pay me back my I paid them,and my lost wages.

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2:51 pm EDT
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Westlake Financial Services Fraudulent

. After the engine went out and I had to fix it myself with MY money since the warranty refused to fix it , I had ended up falling behind a few payments which led to a repossession. They told me for the car back they wanted 4300 . 2 weeks later it’s sold at the auction for $800. Absolutely ridiculous they would rather take $800 and mess up someone’s credit than just wait 2 more weeks and take 4300 which I had arranged. I told them I had $4k they decline but sell it for $800, After I put an engine in the car is the most disgusting thing someone could do. It’s fine though I’m not to worried about it was very a petty move but I hope the new dealer has fun fixing the

1.zip tied undercarriage

2.broken seatlbelts

3.bad turbo

4.blown trans

5.dented QP

6. Unpainted and WRONG SIZE bumper

7.navigation failure

8.wheel speed sensors

9. Cracked windshield

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Update by Justin Clue
Sep 12, 2023 5:26 pm EDT

10. Literally no bumper support.

11. Literally swapped it for a engine off a 2013 Cruze with 250000 miles and they listed it with 105000 miles XD

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3:31 pm EDT
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The only reason they have received one star is because you must give a star to give a review. I had my loan with American Financial and after three years Westlake stated they bought my loan, not the warranty and is not honoring it. I had auto deduction coming out of my account with AF and wasn't aware of the company going out of business. Once I seen that...

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9:16 pm EDT

Westlake Financial Services No paper so I can get my tags

I purchased a car with American car center in February of 2023 and a week after purchasing the car it closed down. So I had to wait until March to know who had taken up the lease and found out it was Westlake portfolio management. So I called them and asked for my papers so I can get my tags and I was told they don’t have them and to call the DMV. So I called the DMV and they didn’t have them either and they wanted me to come get a temporary tag that I would have to pay for every 30 days. So I called Westlake portfolio management back and it’s August and I have yet to receive my papers for my tag but they calling all day and night about payment. I need my tags because I’m being penalized for that. Either my papers for my tags or my money back

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11:50 am EDT
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Westlake Financial Services American car center takeover

Auto loan contract for American Car Center was done as of May 14, 2023, Westlake Financial Portfolio Management LLC took over payments, cancelled warranty, and added a another year of residual payments without contracts signatures and notifications. Cannot get title, and Westlake repossessed car and ruining credit for no reason. Didn't feel I should pay the extra year in residual cost when contract was up in May 2023.

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2:28 am EDT
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Westlake Financial Services Auto fraud

So I was on time with my car loan payments of $449/mo.I bought a vehicle 08/16/2021 and I was current on my car payments. Maybe in the beginning of the year of 2022 I was behind 1 payment but because I wasnt aware that mailing out a check the payment would take several business days ,in my case it took approximately a few weeks so I was getting the repossession threats even though my $1,550.00 payment check was on the way and I made a big payment for in advance for the upcoming 2months because I was going out of town and I wanted to make sure my car payments where paid in advance before my spendings out in vacation, which that didn't work they still threatened me so later the car was a detective car that gave up on me I only had it for 8months long, I took it for service for a check engine light the service dealership where I took it for a diagnosis just refused to give it back to me. I called Westlake multiple times about this situation and they didn't help me with this matter where the service department sold my car without my consent sierra Chevrolet of Monrovia played an actful negligence and without my consent they sold my car and I'm still on the loan which I keep getting billed. For a car that I don't have that I have no idea what or where it is at what happened to it they compl

Desired outcome: For my the loan on my name to be resolved since I have no possession of the car and to clear my credit.

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3:27 pm EDT
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Westlake Financial Services Auto loan

I purchased a 2011 Jeep liberty on 4/1/23. I had the car for 3 months. I made my payments on time until the car just stopped running. It's a lemon and the electrical system is destroyed. I called Westlake to surrender the car and they don't want it. But they want me to continue to pay for a car that doesn't run. They refused to repo it and I refused to pay. They are the worst!

Desired outcome: I want them to take this lemon back.

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1:04 pm EDT

Westlake Financial Services Repo

I filled cease and dease and they still ended up repoing my car and also violated multiple laws behind the point I decided to call in and ask if I can rearrange something with my payments and they only gave me two options to sell the car for me and give me what ever difference it was or I give them half of what they charged me for the car oringial tag 22k they’re asking for 11k and they settle to give me the tittle and call it a day only have 8 months with the car

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9:50 am EDT
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Westlake Financial Services Car repo

My vehicle was repossessed yesterday, July 24, 2023 West Lake financial, in Colorado. I was told by West Lake that repos don't generally have the process started until after 30 days of delinquency of payment. My last payment was made on June 30th, so July 23rd was not a full 30 day of being late. They repoed my car yesterday afternoon with belongings in it and I was never even notified this was taking place.

Desired outcome: I want my return property from the vehicle. They can take the car and shove it up their [censored].

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10:27 pm EDT
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Westlake Financial Services Transfer my contract from us auto sales

US AUTO SALES file bankruptcy back in march 2023 since then weslake portfolio take care of the loan but there are not honoring or GAP and Warranty that is part or the original contract agreement from US AUTO I call and speak with the supervisor name Giovanny and he told me the GAP and warranty are not provider and to my knowledge this void my contract they also told me they will email to me a proof of my original contract also proof that they will release my lien holder after paid my final amount any attention in this matter I already contact a lawyer but really i would like to solve this issue with out too much issue

[protected]@gmail.com

[protected]

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3:52 pm EDT
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Westlake Financial Services Repossession in error

Westlake repossessed a vehicle in error that they used to have an open loan with, but somewhere lost rights to the title. We are the new finance company for the vehicle with a new customer in the vehicle. Our customer is listed as the title and registered owner and we are listed as the lienholder. Westlake repossessed the vehicle 5 days ago and have failed to complete the homework to show they no longer hold any rights to the vehicle and release the vehicle back to our customer. I have spoken to numerous accounts reps who place me on hold over 10 mins at a time to come back to the line to tell me there supervisor isn't available and will call me back. The 2 times I was able to get to a supervisor, they told me they needed to escalate the situation and will have someone call back. Not once have I received a call back.

Desired outcome: This situation needs to be handled and our customer should be compensated for the lost time.

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4:10 am EDT
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Westlake Financial Services An alleged lawful money debt between my principal and Westlake financial services.

To start, 350 ch. Is not enough. Now my principal sent two negotiable instruments to satisfy this unverified alleged debt in full and they were never returned. That is the same as acceptance. I have the return receipts and on behalf of my principal I am presenting notice for the immediate issuance of all considerations, interest for acct. [protected].

Desired outcome: This account should be closed in full satisfaction and immediately reported to the credit bureaus. I want all of the interest and any other considerations due to my principal right away all inclusive. Acct. # [protected].

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4:15 am EDT
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Westlake Financial Services Repossession on car

How can I get my car back due to a repossession report

It was repossession today at 2:30am. By a white heavy set man. He wouldn't get me any information about my car and etc.

I would like some one to call me ASAP or response please.

The towed truck driver won't give me anything about the repo or tell me anymore about the repo today @2:30am. No paperwork, no card, or anything unprofessional.

Desired outcome: Please provide the desired outcome about this situation repo and payment arrangement and where I can go get my car in Mecklenburg County.

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Frequently asked questions (FAQ) about Westlake Financial Services products and services

What is Westlake Financial's phone number?

Westlake Financial's phone number is +1-888-739-9192. This number is the general customer service line where you can inquire about auto loans, make payments, or seek assistance with any other related queries. It's always a good idea to verify the phone number on the official Westlake Financial website to ensure accuracy, as contact information can occasionally change.

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Westlake Financial Services contacts

Phone numbers

+1 (888) 893-7937 +1 (866) 619-2524 More phone numbers

Website

www.westlakefinancial.com

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