Walmart

I am writing to complain about the rude and abusive behavior of one of your employees at the Walmart store located at 901 Unser Blvd SE, Rio Rancho, NM 87124. The employee's name is Daniel and he said he was the store manager. But since then I have discovered he was lying. He yelled at me, threatened me, and made me feel unsafe when I was shopping at your store on Friday, September 15, 2023.

I arrived at your store around 11:30 p.m. and I was almost done with my shopping when an employee came over the intercom and said to make final selections because the store was closed. I figured that would be OK since I was right next to my last selection, some yogurt for my grandmother who just had surgery. But as I bent down to pick it up, I heard Daniel scream at me at the top of his lungs "DO NOT TOUCH THAT! YOU NEED TO LEAVE THIS STORE IMMEDIATELY!" I was terrified and confused. I did not understand why he was so angry and aggressive. Normally, the store will give warning announcements like 30, 15, then 5 minutes before closing, but that night they never did.

I looked at him dumbfounded and asked politely "This is the last thing I needed to get. Can I please take it?" Just then, he raised his hand to his hip as if to reach for a weapon and said "NO! YOU CANNOT! TAKE YOUR [censored] TO THE FRONT, CHECK OUT, AND GET OUT!" He was very large and scared me to the point I could not move. He looked like he was going to shoot me or taze me or hurt me with a weapon of some kind. When he screamed at me again, I just left my basket and ran out of there as quickly as I could. I have stewed about this for days even to the point of blaming myself for it. But I have shared my story with a few friends and family members and to my surprise every single person that shops at that Walmart has had the same type of experience with this man. It has gotten so bad at least 4 of the 10 people I have talked to will not shop at that store or any walmart for that matter. So I could not in good consciousness let this go without saying something. I am very upset and traumatized by this incident. I have shopped at this location for over six years now, spending at least $500 a week there. At the time of the incident, I had at least $300 worth of items in my basket. As a matter if fact it might have come out to more because I ended up going to smiths the next day and spending over $300 there. Had it not been for this man verbally attacking me that money would have been yours. This man scared me very much & I will never go back to that store as long as he is working there during hours that customers are n the store nor will my children family or friends. &if necessary I will get a petition with however many signatures required to force him to qt minimum change departments so he is no longer around customers. I know this man has rage issues and will hurt someone if something is not done. I have even been told several stories about times that he almost got into a physical altercation. So it's only a matter of time b4 it goes too far. I'm not sure if you know this area of town or not but it is an extremely dangerous place and should not be tested. Not to memtion no one deserves to be treated like some heathen from off the streets. Or even to be threatened for absolutely no reason I am a loyal member of my community as well as a proud law-abiding citizen and a Avid shopper with you for years including having a Walmart's Plus account as well as getting my prescriptions, car service, eye glasses and all the other services that you offer but all these combined are not worth my safety or the safety of my friends and family.

Then to make matters worse. I contacted customer service through my Walmart plus account and was treated very rudely. I would start to tell the rep what the situation was and they would disconnect the convercation totally after one minute sometimes even less. Not only did they not give me reasonable time to respond to their questions before disconnecting the conversation. But each time they disconnected the conversation it would send me back to the begining or the call Forcing me to start the entire conversation over again with someone else. Showing me that not only did they have zero respect for me as a person/customer but they also did not care at all about this employee that truly holds enough rage inside him to physically harm if not kill another person over absolutely NOTHING.

Then to add insult to injury I tell them that this incident has costed me over $300 as well as forcing me to go to another store that is completely on the other side of town if I want to continue to go to Walmart. Reminding them that I have spent well over a thousand dollars a month there for over 6 years. They want to offer me $15:dollar promo code that does not even work? Really? Is this the impression that u want to give to someone who is genuinely concerned with the safety of her community. I realize that in this day and age you probably recieve a lot of false claims and overreacting people to simple situations. It's one thing to be a KAREN, but it's A COMPLETELY DIFFERENT SITUATION when someone who does not have any history whatsoever complaining about anything. And it's even more unsettling that I Was never taken seriously from the begining. Before I could even let them know the full story they were being extremely rude and condescending towards me. I did not deserve that. I did not even want to contact you about the 1st person that had an anger problem let alone your customer supprt department. This entire situation has left me feeling tormented and filled with anxiety.

Over the last 6 years I have spent $15,000.00 to $26,000.00 A YEAR AT YOUR STORE! ( I have the receipts to prove it plus u can look on my Walmart + app to confirm this) But even though I have been a loyal customer to you. You guys can not even show me the common curiosity of listening to what I have to say in its entirety. Or showing me any respect on this matter at all. It's just amazing to me that I can get 3 emails a month that offer $500/$1000 gift cards ( with paid participation) along with many other offers that all come in saying they are to show me what a valued customer I am. & how you guys are aware of how much I spend at your store and u want to show ur appreciation by offering me this that & the other but the moment I try & come to u with a VERY REAL & POTENTIALLY FATAL SITUATION YOU DO EVERYTHING IN YOUR POWER TO MAKE IT AS DIFFICULT AS POSSIBLE TO EVEN HEAR MY SITUATION AS WELL AS MOCK MY CONCERNS, AND TOP IT ALL OFF BY INSALTING ME WITH A $15 PROMOCODE THAT DOES NOT EVEN WORK.

I realize that u might not take me seriously but here are a few of the most recent police reports regarding walmart store from this YEAR ALONE

(1)July 7, a Walmart worker, allegedly punched a 70-year-old woman in the head and face several times after she asked her to wear a mask. The worker was arrested and charged with battery and disorderly conduct³

(2)May 3, a Walmart employee, fatally shot a customer who tried to help a female colleague that he was fighting with. The employee was also arrested and charged with murder⁴.

(3) Walmart worker knocks out shopper who apparently spat on him.

Sure, I can give you a couple more examples of crimes that happened at a Walmart store. Here are some more:

- In November 2023, a man was arrested for impersonating a police officer and trying to arrest a Walmart employee. The suspect, identified as Johnathan Smith, wore a fake badge and handcuffs and claimed he was an undercover officer. He accused the employee of stealing and tried to take him into custody. He was stopped by a real officer who happened to be at the store.

- In December 2023, a woman was arrested for driving her car into a Walmart entrance and hitting several shoppers. The suspect, identified as June Simpson, was allegedly under the influence of drugs and alcohol. She drove her car through the glass doors and into the store, injuring six people. She then got out of the car and started laughing.

Source: Conversation with Bing, 10/7/2023

(1) As stores close over theft, how shoplifting, retail crime has changed ... https://www.washingtonpost.com/business/2023/10/03/shoplifting-organized-retail-crime-theft/.

(2) Organized Retail Crime: How It Happens, What Stores Do to Stop It. https://www.businessinsider.com/organized-retail-crime-theft-walmart-target-2022-12.

(3) Why criminals flock to Walmart | The Week. https://theweek.com/articles/644320/why-criminals-flock-walmart.

(4) Crime at Walmart: When Can You Sue? - FindLaw. https://www.findlaw.com/legalblogs/personal-injury/crime-at-walmart-when-can-you-sue/.

(5) Most Bizarre Crimes At Walmarts Across America | Crime News. https://www.oxygen.com/crime-time/walmart-weird-bizarre-crimes-violent-incidents.

- In June 2023, a SWAT team killed a hostage taker at a Walmart. The suspect, identified as Mohammad Moghaddam, was a disgruntled employee who took two co-workers hostage after a dispute over a promotion. He was shot by police after he threatened to kill one of the hostages⁴.

- In July 2023, three Walmart employees were charged with manslaughter after a shoplifter they chased and pinned down died of asphyxia. The victim, Kenneth E. Wisham, was accused of stealing $380 worth of DVDs. He tried to flee the store but was tackled by the employees, who held him down until he stopped breathing⁴.

- In August 2023, a woman was arrested for trying to steal $144 worth of eye shadow from a Walmart. She was caught by a security guard who noticed her unusually large and colorful purse. The woman, identified as Alyssa Emery, had 54 containers of eye shadow stuffed in her bag⁵.

- In September 2023, a man was arrested for shooting and killing his wife in a Walmart parking lot. The suspect, identified as Rodney Hill, had an argument with his wife, Tami Hill, over their divorce. He shot her multiple times in front of their three children and then fled the scene. He was later captured by police after a chase⁵.

- In October 2023, a couple was arrested for running a meth lab under a Walmart parking lot. The suspects, identified as Martin Reed and Tiffany Strother, had dug a 6-foot drainage pipe under the asphalt and used it as a makeshift laboratory to cook methamphetamine. They were discovered by police after a tip from a Walmart employee who noticed suspicious activity⁵.

Source: Conversation with Bing, 10/7/2023

(1) Crime at Walmart: When Can You Sue? - FindLaw. https://www.findlaw.com/legalblogs/personal-injury/crime-at-walmart-when-can-you-sue/.

(2) Most Bizarre Crimes At Walmarts Across America | Crime News. https://www.oxygen.com/crime-time/walmart-weird-bizarre-crimes-violent-incidents.

(3) As stores close over theft, how shoplifting, retail crime has changed ... https://www.washingtonpost.com/business/2023/10/03/shoplifting-organized-retail-crime-theft/.

(4) Organized Retail Crime: How It Happens, What Stores Do to Stop It. https://www.businessinsider.com/organized-retail-crime-theft-walmart-target-2022-12.

(5) Why criminals flock to Walmart | The Week. https://theweek.com/articles/644320/why-criminals-flock-walmart.

I request that you take immediate action against Daniel and remove him from his current position. And give him one that does not allow him to be around people or customers. He is unfit to work in a customer service environment and he poses a danger to your customers and staff. He needs to be held accountable for his actions before he face legal consequences by going even further with another person.

I also request that you apologize to me for the distress and humiliation that I suffered because of Daniel's unwarranted behavior. I expect you to find away to show me that you are going to take this seriously. As well as show me that u value my business and will provide me with a safe place to do my shopping. Where I will not be insulted harassed or made out to be a joke for trying to protect my community from obvious monsters.

I hope that you will take this matter seriously and resolve it promptly. If I do not hear from you or receive my compensation by December 1, 2023, I will file a complaint with the Better Business Bureau and pursue legal action.as well as contact the press and social media with my story. Making sure to add EVERY SINGLE CRIMINAL COMPLAINT THAT HAS OCCURED AT EVERY SINGLE WALMART IN THE UNITED STATES. Maybe it is best to show just how low a Walmart can be. Because in my research when layed side by side with target or smiths the Walmart will out weigh them in the thousands. So please do something while you still can. The good people are depending on you.

I placed an on-line order for a number of items with instructions that I wanted delivery to my residence. All my items were summarized including a delivery charge of $14.99 which I was prepared to accept due to the number and weight of my items. Subsequent to placing my order I received a separate invoice for a $13.64 item with a $14.99 delivery charge which was originally part of my original order. The next notice advised me my items would be ready for pick-up at a store, not delivered. I tried twice to speak to their on-line customer service and spoke to different reps and was enquiring about this order being to my home or not, I was cut-off twice and sent to the end of the line (3,3 and then 7) I obviously got fed up with that service and gave up. This morning I tried to call the local store with no luck. It would seem to me "customer service" does not exist at Wal-Mart in any form, I will not be shopping there in the future.

I spent on a pickup order today 11/5/2023 at the Walmart in Centralia IL, two items were out of stock but the female I called to ask if she would combine my two orders and pick the bag of apples and box of breath mints, which were the replacement items I ordered for the outdated items refused to do so and wanted me to sit and wait another 3 hours for them after just waiting 4 hours for my order! The workers there are so LAZY! She said “Well I can’t get them and they won’t be picking it until 8pm”, it was 6pm when she said this! So I cancelled the items. Then three products sent home with me were nothing like the advertised pictures and item! I received the rotten celery, tomatoes that were white and as hard as an apple and a cantaloupe that was not much bigger than a grapefruit! I spend k a year at Walmart and this is how they treat me! I am SICK and TIRED of the hassle of doing returns and horrible customer service! The guy tgat brought all out was skanky with messy hair, he did not smile once, he threw my eggs in the trunk with all and never even said thank you! Now Walmart is charging fees for tips for these lazy [censored] who make more than I did while working my [censored] off for the government and in factories too years ago! All they do is shop then bring it to your car. They used to do this years ago for free! They are LAZY! I will never shop with Walmart again and am reporting all with pictures to the regulators!

Hello

I'm not happy with my experience at our Canton Texas Walmart which cost me time and money

I turned in a contact prescription to the eye center at Walmart . When I picked up the contacts they said that if there was a problem with the lenses that I would have to go back to my eye doctor . I had blurry vision with the new contracts they made so I made another appointment with my eve doctor . He verified that the contacts that Walmart made were not made correct to the prescription I gave them . The Walmart employment at the vision center told me that the lab was responsible for the mistake . I ask the employee if they check the prescription when the come in to verified its correct she said no . My eye doctor is 65 miles away from me so I has to drive 120 miles round trip on my day off to verified this Please contact me with your response

Thank You

Steve Cook

[protected]

Walmart does NOT actually sell anything online. I ordered a scooter for $267, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders due to "unusual activity", and that anyone must order anything TWICE. I am not going to hand them over my money a second time. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists.

Oh My LORD! Why is this $4.00 to at most $6.00 item being charged $56.03?

Do you know have people to oversee what is posted on your website for purchase? I will do it, HIRE ME!

This is so unbelievably atrocious, c'mon how could you let this happen? Since you changed your website to allow third party sellers, trying to keep up with Amazon, it has been absolutely sickening and I have sent a couple of complaints about it. I used to be a regular Walmart shopper once or twice a week and now if I come in once a month it's a lot.

Placed an order for delivery yesterday and never received it. Found out that they use third party drivers. What is the use of Walmart+ when you don't get your free delivery. And yes I was going to tip the driver if I received good service from them. I don't pretip anyone. Hence if their drivers see a low or no tip they refuse the order. In my case the driver potentially lost a $5 tip in cash for a 2 mile drive from the store. All because the driver didn't see a tip attached to the order. Called Walmart customer service and they said that there is nothing they can do about it. Yet with their plus service you get delivery. And yet you can get no delivery. If the third party refuses than use store staff

Visited Norris Freeway, Knoxville TN store. There was a big display of price rollback on several 16oz pasta, which I bought several of. Of course the price did not ring up correctly and I told a clerk. She went and looked and told me that the rollback price was incorrect. As she walked away, I told her that was dishonest, she never cared or responded. Unlike most shoppers, I watch my prices and I'm sure Walmart gets away with overcharging on many prices that are labeled incorrectly. This has happened many times with my shopping there

I have been having problems with a medication that is well needed for my health and each month is something new and different concerning this particular medication ive sought the help of my insurance company who has covered it for years now and there confused as to why its a problem with keeping it on the selves and why they dont keep the customer informed of the changes, giving the customer enough time to seek another route to keeping there medication properly coming on time.Today marks the 2 day without my medication and no one from the pharmacy has called nor alerted me on what else to do im truly disappointed at the way there beginning to treat there customers today!

Hello My name is Shelly Fehringer

I have been a customer of Walmart for many years and typically I have no issues with getting items I recieved. Recently I ordered three- 7 piece patio set for my sitting area. I was under the understanding that they were end of the year clearance items. The 7 Studio piece patio set would be here in 2 days and perfect for the planned gathering. Not only did I not get the patio sets after calling to see what was going on with the order the customer service person told me there was some type of error in the product I ordered and it was lost. She would send it onto a team to try to locate it. I received 3 boxes each with 2 chairseach. Now I have received 6 chairs of the 18 chairs I was waiting on and none of the three tables. I went on my account on Walmart and found that someone had switched the order to say I had only ordered chairs and that they had been delivered. made another phone call -after explaining again what the order originally said the customer service worker actually found the original order and verified that it did indeed say that I ordered 3- 7 piece patio sets. (7 peice Studio Outdoor Patio Set). Customer servive personal said she would send it a team to decide what to do since I did not get the 12 chairs 3 tables. I waited again and called 2 seperate times asking when I will get the ordered for and paid for patio sets. (customer service names I have spoken to- Tashyra,Nicole, Deb, & Grace ) I did paid for the order using Affirm - where it shows that my order was indeed 3-7 piece patio sets. I also received a request from walmart asking me to rate the 7 piece patio set I ordered. The fact that the company employee's are unethical in changing the order online is upsetting. It is frustrating that they are not willing to tell me they may have messed up and that they will honor the order. Instead they are untruthful and tell me the order is lost and they will send it to a team to figure it out- it never gets resolved. I will attach pictures showing my original order. Clearly someone has tried to make it seem as if I ordered something else and are tyring not to fullfill the original order. I would appreciate your help in getting the rest of the items.

Sincerely,

Shelly Fehringer

I am complaining about Walmart i have had several problems with my orders .I made a order at the nd of this September receive rotten fish and stale cookies. I tried to get my refund back from the Walmart in Fredrick Maryland and they wouldn't give my refund telling me to bring rotten smelly fish in a store. And i wasn't doing that smelling up everything. And said they wouldn't giving my refund back on my card because i get to many refunds. I was supposed to get my refund no many how many times it was. Because every delivery driver I had from the Walmart has screwed up my order most of the time. And i definitely got my refund back each time. And i have corporate office several times and had most customer unskilled un knowledgeable not a good communicator that don't know how to do their job at all need to fire and hire all new people at that corporate office. And they have also closed my account and i can't get in it.

I recently purchased the above product and no sooner did I open it, and it tasted like the juice was fermenting. The juice looked cloudy in appearance, and the expiration date is not until next year.

I have never had a problem with a grocery product before and mostly shop at the Walmart in West Haven, CT. I am including a picture of the product label for your reference.

I would appreciate being reimbursed as grocery items are too expensive these days for me to waste my money.

Thank you for your assistance.

Kim Lucas

14 Sumac St.

West Haven, CT 06516

[protected]

My name is Beatriz Estrada and my husband's name is Dante Perez, the order number is [protected], our home and billing address is 600 22nd Street West, Basement, North Vancouver, BC, V7M 2A7

I never received the order, I had to leave for work and it turns out the delivery person dropped the order at the neighbors porch but my neighbor had left already so he didn't notice the box with merchandise until he came back that afternoon and had no clue why it was there.. so when I went out knocking doors he realized there was a box with merchandise there but it had been sitting outside since 8am and it was almost 7pm already..

I lost whatever needed refrigeration and recovered the dried items but just because I went out knocking doors to look for the order, I confirm, I never received it at home

Items lost: Milk, Orange Juice, Eggs, Tapioca pudding, fresh basil..I recovered the rest, I have not received any follow up or willingness to resolve this from part of Walmart, just evasives and absurds requests like having my husband call them instead of me when I´m the account holder and the person who orders every single item from their store, am I being discriminated for being a woman?

Walmart has moved the two liters soft drinks shelves very high much too high for a person who is having to use a handicapped cart to get around.

I witnessed a woman on one who was needing to get a two liter but no way to reach them and no Walmart workers around to help her get what she needed. I offered my help but I couldn't even reach them and I am five feet six inches tall. Walmart has the liquor and beer at accessible heights for anyone to get even little kids are able to reach the alcoholic drinks so why can't you people put the two liters lower for customers to be able to get to either that or make sure there are Walmart workers on the aisle all the time when people need help?!