Walmart

Expect to wait over 30 minutes or longer before someone answers your call, when they answer they then hang up and you have to start the process over again. Horrible customer service.

First, I always have great interactions when I do pickup. I have never had a problem with the employees, they are always friendly.

Sometimes as a Walmart+ member and when I’m not able to pickup, I get groceries delivered. My order was not delivered on time. I was told by customer support to give it until 8pm for it to be delivered, which was fine with me. Things happen. That’s understandable.

An hour later, I open up the door and my delivery is there, but I got no notification from the app or the driver that it was there. The delivery picture wasn’t even an image of the delivery at my door. The driver named Courtney took a picture from her car of the building with people in front of it.

30 minutes later, I finally got a notification that said the driver was on the way and it was delivered. Somehow the app now says the order was delivered at 2:53pm. So which is it? I am not happy in the slightest.

Offers to help people who are struggling. Earns your trust. And then takes whatever he can from you and leaves you in an even worse state than when he found you. He will take your money, steal your girl, lie about his intentions, snitch on you, offer you a fix to your situation but doesn't deliver it. Then turns against you and calls you ungrateful and discards you.

Walmart does not care about the customers ! a lot of people who shop deal with them are on a fixed income, disabled and need the money or products they shop for ! Does the multi-billion dollar company care ? NOPE. they hold onto a persons money as long as they can, collecting interest and in cases do not supply the product ! yes they do have some low prices but take you money immediately. if the product is out or not available, not delivered properly, you must wait to get the money back ! the federal government does not care either. people get screwed royal and walmart does not care !

I am a male Caucasian, and have experienced racism by store personnel several times at the Saginaw MI/ Brockway Rd. store.
This last experience involved a young, black male cashier blowing his nose in his hand, and then proceeded to give me my change with the snot'covered hand.
I have been overcharged/attempted short changed by their black cashiers many times, as well.

I applied for Wal Mart in Saugus Ma and scheduled an interview. When I showed up I asked 5 employees where do I go. None of them spoke English. I had to find it on my own. Then I was told I didn't pass their assessment test. I asked how the people that didn't know English pass. I was asked to leave. The next day I protested outside with a sign saying I APPLIED I GOT DENIED. The manager called the police on me but as long as I was on the sidewalk they couldn't do anything so SHAME ON YOU WALMART.

I have been a Walmart shopper for years I am very disappointed that some of your products are coming out of foreign countries. For example, your Great Value Whole Kernal Corn is now a product of Thailand. Why? There is also, a WARNING that states "Consuming this product can expose you to chemicals including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. I will not even return it to the store for a refund. It is going in the trash.

I am writing this review in regards to the outstanding, professional, and welcoming treatment from one of the Walmart pharmacy employees who I know to be Grace!
I would like to think that I am a great judge of character, and with that being said, as I'm standing in line, waiting for my order to be filled I notice short, structured, Latin descent, young lady greeting each customer as day come toward the cash register, myself included. With a smile and a wave, she makes my experience at Walmart pleasurable. Furthermore, once hearing my name she speaks up from behind the counter of the cash register, and immediately tells me how long my prescription will take.
I would like to take this time to add that there are many biases and personal opinions in regards to the prescriptions that I am filling. I have gone through two other pharmacies due to bias, attitudes and sideways comments about the disorder in which I need medication to treat. This is the first time that I have never felt that way while, a pharmacy personnel has fulfilled my prescription. Thank you Walmart thank you for hiring people that understand.
This new style of respect that is shown by your employees, is something to be modeled after Grace. If possible could the Walmart administration offer her my appreciation and thank you for great job well done.
Thank you once again and have a pleasant day.
Mr. Johnny M. He.

I am surprised as anyone about writing this review about Walmart. For years, I had a love-hate relationship with them since the prices were incredibly low, but the customer service end really suffered. Covid-19 seems to have really transformed the company. I love their Walmart plus program. For $12.95 a month or a $98 a year, I can order a $0.30 item online and if it is in stock at the store, they will hand deliver it instead of having it shipped from their corporate warehouses. You also get free delivery from the grocery store. Walmart is truly a one stop shop, I do my banking, get my prescriptions, my grocery shopping, my durable goods shopping and even simple auto repairs. They offer many other services as well. They mess up occasionally, like every company, but generally, I just start a return process online and if the product is relatively inexpensive, I do not even have to return it. The credit is issued automatically to my lending company. Even better, if I call Walmart, they will frequently issue a five, 10, or even $20 promotional code to compensate for my discomfort. I do wish that they would offer a replacement for any problem order instead of just issuing a credit, but that is relatively a minor inconvenience. I believe that so many people have just formed a negative opinion of Walmart in the past and have joined the bandwagon that many refuse to admit it's a fantastic turnaround that Walmart has made.

Walmart.com... Worst on line experience EVER!
I've read the reviews here, and most absolutely can relate.
Purchased a 3 month email card for Straight talk... used PayPal account.
Should have received an email within minutes, two days went by and contacted.
Walmart.com blamed PayPal for the hold up! Being this was not my first encounter with this crap hole called walmart.com, I had, unknown to walmart.com---a PayPal Supervisor on the line.
Spoke to a walmart on Supervisor who clearly, most absolutely blamed PayPal for the delay! How sweet is is to catch the lying b***h with a PayPal Supervisor listening! A little sneaky, I know... but very effective! PayPal recorded the encounter too.

Walmart.com, factually is not "Walmart!" Walmart headquarters has nothing to do with walmart.com... check it out-this is for real!

Know that when canceling an order with walmart.com, it can take up to 3 business days for the cancelation to be processed, and then 5 to 10 business days for your money to be returned! Fact not fiction. PayPal refunded my money on the spot, so I could go to the local Walmart store and purchase my phone card with cash.
Customer service with walmart.com is nothing but bull splat and cow pucky And you will NOT get past a Supervisor... there is no contact with anybody else!
They will never see another one of my hard earned dollars...
Will never shop there again... and advise the same!

In ending... who does own walmart.com? Where is their headquarters for contact? Good luck getting past their lying Supervisors!

Walmart is by far the best of the two: Their products are of better quality and at a lower price for the same product. They also have more products to choose from. Both websites have the problem of when you search for a specific item (e.g., extra crunchy peanut butter) you get other items as well (e.g. Smooth peanut butter, almond butter, etc.) My only issue with Walmart online ordering is the choice between "delivery" and "pick-up" options. A lot of times when I click "delivery" I also get "pick-up" options to choose from in that data set. But it's only after I've completed my order that I discover it's for "pick up only." I don't have a car so that's problematic for me (hence I order online). Target's website is better at this. But this leads me to another positive thing about ordering with Walmart. If I cancel an order, even though they placed a hold on my account for that amount, that amount is returned to my account that day or the day after. I even tried to cancel part of an order from a third party (which they normally aren't able to cancel) but I called Walmart and they contacted the seller and got my money refunded. This is unlike Target, which places a hold on your account and then, even if they don't have the products you ordered or you cancel items, this hold is on your account for at least 5 business days, sometimes even as long as ten. OF SPECIAL NOTE: The Walmart Foundation has pledged $10M to support local food banks, local school and senior meal programs, and organizations that provide access to food for underserved populations.

Over the years I have listened to many retail store complaints from other people, which is typically when people most tend to comment. What I have noticed is that people also associate their comments with the store that sold a product to them rather than the manufacturer of a product. I have experienced this same phenomena as a seller on a well known auction site. So I have learned to shop the product and not the store. The store is simply the venue where I purchase my product. Therefore, Walmart has been for many years one of my go to sites. At this point in my life I do 90% of my shopping online. Who would have ever thought that shopping at your computer was easier than going to stores. Walmart's website could be a bit better when searching for something specific, but I do get enough hits so that I could further refine my search. Walmart also tends to offer the most detailed information about a specific product, and I really like reading the reviews posted by people to help me make a decision about buying. Recently, I was looking for colored handle flatware and had selected several possibilities from various web sites. Walmart carried most of them, their prices were better, and the reviews helped me determine which ones were a waste of my money related to both quality and size. Another reason for shopping at Walmart is that I know I will receive what I ordered, and if there is any sort of defect or problem that it will be replaced or I will be refunded. I know that I have the option of returning it to a local store or elect to have it sent back. I also have plenty of payment options whether it be debit, credit, or Paypal. Shopping online also helps you keep track of your purchases, and you aren't trying to hunt down the elusive receipts required for returns. So yes people I like Walmart and the services they provide.

I do a lot of my shopping late at night so that I don't have to deal with a lot of people or long lines. Because of this choice sometimes the sales associates at Walmart seem to think you may be a shoplifter and they often profile you I was approached at the checkout line because the cost of an item that i wanted to purchase was to low in their opinion. The item was on sale and had a Wal-Mart sales sticker with the reduced amount on it and the barcode of the product that it was attached to. They went back and took time to review the tapes from the time I entered the store to check to see if I changed the price on the product. It had a sticker on it with a sku number on it printed out on one of their little handheld machines that they used to mark down the price. After this was pointed out to them by the manager on duty and that I had done nothing wrong it was if it was of no big deal to the employees. Meanwhile I was totally embarrassed and I don't think I will ever feel right shopping there again. I've told all my friends and family about this. And anyone I come in contact with that shops there. They didn't do anything after all that to make me feel more comfortable after that embarrassing situation. They didn't even apologize to me in anyway shape or form. I spend a lot of money at Walmart monthly $2500 to $3,500 a month on average that includes everything groceries clothes cellphone banking taxes Pharmacy you name it I did everything at Walmart I will no longer do this unless they were to ever approach me and make a sincere apology I gave the store manager my phone number and my address and my name and no one has called me up to this point. I will go out of my way to shop at other places from now on regardless if it costs a little more or not. It would be better than being embarrassed and accused of such a low life action. I am a disabled Christian man with good family values not some crackhead off the street.!

For years, Walmart's brick and mortar location has been affectionately referred to as Walley World by several patrons in particularly it's late night early morning shoppers. Being as Walmart is open twenty-four hours one great way to avoid the crowds and shop in peace. It's also handy if you happen to be one of Americas late night workers or someone like myself who suffers insomnia. With all the great prices and variety, the store offers in the middle of the night it can resemble Disneyland for adults shopping in the wee hours.

Now that we are in the technological age shopping just about anywhere at any hour is possible and you don't have to leave home to do it. Walmart.com is a great website to comparison shop and offers the traditional wishlist that is a tremendous feature for keeping track of all your treasures while you surf away in search of a better deal. Just don't be surprised if you navigate your way back to Walmart and your wishlist. The deals are hard to beat and Walmart.com has an enormous inventory of well-known brand name merchandise. It's hard to find a competitor with prices that are lower. Honestly, I don't know how they do it. And with most of your purchases, if you choose you can arrange to have them ready and waiting for store pick-up. If you are not impatient like I am and don't mind waiting a couple of days for your recent acquisitions the delivery charges are very reasonable. Often they offer free delivery as a sale perk.

Walmart.com just like it's brick and mortar counterpart offers a wide variety of merchandise so you can find the quality you're in search of and if you are unhappy with your purchase honestly I don't know of any store who's return policies compare to Walmarts. The customer service should you need it when your shopping the internet site is equal to what you would expect to find in a Walmart employee. They are always extremely friendly and helpful. Now if we could just get them to change the URL to Walleyworld.com! LOL

March 8th ordered groceries for an elderly disabled person in my home. Spent 148.77 for a delivery to be delivered to the home the order never made it to the destination. The driver posted a picture of a location that was not in the same neighborhood of where the order was supposedly dropped off at. Called the customer service number didn't get any answers besides that they will put the money back into the account from which it was taken out of. The money never made it to the account. The things that were paid for in this particular order was very important for the person to receive. This person cannot walk around in the store to pick up heavy things such as gallons of water and things that are heavy so this is the whole reason why she needs home delivery service for food and accessories. Give it the benefit of the doubt, called back and placed another order with a different method of paying, same thing happen for $84. Called and spoke to customer service again a picture was taken of the drop off this time the picture was covered up by the driver who supposedly had dropped off the order at this address. Again, no order was dropped off at this address and the money was already taken out of the account. Especially tips. Headquarters did not want to replace the money for this order so they instead decided to regather the order and send a new driver to drop off the order. When the driver delivered it was 2 hours later than their original time it was supposed to been dropped off, and there are things missing and things added that the customer did not purchase. There was no empathy from the people at the store when I call to talk about the situation. And no empathy over the phone it was no professionalism at all from management.
I am so tempted to call the news and report this incident to the news and possibly get a lawyer for money being taken from the disabled.
You would think with the billions of dollars that Walmart makes a year that they would be better at making sure their customers are taken care of especially the ones that are elderly and disabled. Thank you for reading this site driver I hope that you can help assist and will be turning this over to the Better Business Bureau.
Best regards

I am from the Caribbean so it is not very often that I get the opportunity to shop at Walmart but whenever I get a chance to do so it is usually a great experience for me. Whenever I visit the United States Walmart is usually the place to shop for me. The Walmart where I usually shop is a few miles away, but, I travel that distance because my first experience was great so I always go back to shop at Walmart.

What I like about shopping at Walmart is the fact that you can layaway, this is what I usually do. I work a few months, take my time to pay for the products and whenever my stay is up I pay the balance and take my products. This is great service because people do not always have the money to pay for goods and service all at one time. I hope they still have that service. I haven't been to the US for a while now so I hope nothing changes when I return.

Another service that I love is the very friendly customer service. I am from the Caribbean so I love great customer service and a family like atmosphere, this is what I notice about the employees at Walmart. They are very friendly and helpful and they give great customer service. They are family-like and they treat the customers the same. After a few visits, I was known by a few employees who are always looking out to assist me with my purchases and someone is always available and willing to assist me whenever I ask for assistance. They treat every customer equally as far as I noticed.

What I did not like though was the long line of people returning goods that they previously purchased. Maybe because that does not exist in my country, I am not used to that kind of service. I do know it is not as a result of buying inferior goods because I think they have great quality products. I just think it is the culture of the American people. They buy something and they do not like it anymore so they return it.

Overall I rate Walmart as the number one place to shop whether you live in the States or you are just visiting. I will give up shopping at Walmart for nothing, in fact, I am dying to go to the United States just to shop at Walmart. I shop almost nowhere else for items to take back to my country when I visit the US. Walmart is the place to shop.

Incident Oct 19th 8:50 pm Ancaster location. Presented status card, two employees arguing about breaks. Start talking in their own language. Transaction concludes, tax was not adjusted. Cashier said not all the tax came off. I requested to see the store copy that the card number is recorded. He didn't have one. With status purchases there is always a copy to record the card # I proceeded to customer service where the gentleman in front of me had the same issue but was at a different cashier. Total lack of training or supervision

I have purchased a total of three 48ft rope light sets, all model #BHG-0054-0004NN, in Daylight color, for $34.78 each. They were purchased at the Walmart store in Sanford, FL.

All three sets of lights that I purchased have failed. The first two sets were connected to span a 60-foot outdoor application. Even after extra waterproofing measures were taken by taping the junction with tape, the ends connecting them fried, then one set slowly died out.

In April of 2025, I took the burned set back to Walmart for an even exchange, but I was denied and told, "Walmart does not exchange merchandise anymore, nor do they refund electrical items", even though my receipt was dated within the 90-day warranty specified in the enclosed literature. I was forced to purchase another set to replace them. At the register, I requested that my receipt be texted to my phone, but when I got to the parking lot, I realized I never received the text! It was now after closing time, but I was able to reach a store associate on the phone. I was told that because I paid CASH this time, it would be impossible to find the transaction to have my receipt re-texted!

Well, shortly thereafter, the others failed as well, so I lost the $100 I had paid for them because Walmart did not care to honor your warranty and simply allow an even exchange. I am stuck with 3 sets of non-useable rope lights that cost way more than they were worth, and I have no recourse to fix this situation. I am aware the enclosed receipt is from April and is beyond 90 days at this point, but I had given up on trying to fix the problem, and some time has passed now.

I decided to give it one last shot and go over Walmart's head and contact BHG directly. I truly hope that was the right choice and I didn't just flush $100.00 down the drain! I really appreciate anything you can do to help me recoup my investment in your product.

On April 26, 2025 at around 7pm our car was broken into and attempted stolen causing damage and severe inconvenience to us while being parked in daylight in the Walmart parking lot. Walmart should take responsibility to ensure a safe and convenient experience. The thieves were in the car and ready to attack while there was absolutely no Walmart security to be found.

**Subject: Urgent Complaint Regarding Cancelled Orders and Financial Hardship**

Dear Walmart Customer Service,

I am writing to express my deep frustration and distress regarding a series of unresolved issues with Walmart. To detail the situation:

1. **Order Issues:** On November 30th, I purchased a TV for $752, which was canceled due to a "technical error." Unaware of being charged, I repurchased the same TV the following day, December 1st, and this second order was also canceled, resulting in the same charge of $752.
2. **Financial Impact:** These transactions led to complications with my bank, ultimately causing the closure of my bank account. This has resulted in my current situation, where I am without both the television and the funds, totaling over $1,500.
3. **Inadequate Resolution:** I have been in contact with your customer service for over three months, sending over a hundred emails and making more than 20 phone calls. Despite speaking to multiple supervisors and doing everything in my power to resolve this issue, I have not received any satisfactory resolution.
4. **Urgency and Stress:** The complications with my bank have caused significant stress and financial hardship, including the closure of my bank account. This situation has been prolonged far too long, causing me to miss bills and suffer undue stress. It has ruined my Christmas and significantly impacted my family’s well-being.
5. **Time and Effort:** I have taken time away from work to address this issue, which has caused additional stress and financial strain.
6. **Action Required:** I request that the funds be transferred to me via email to [[protected]@hotmail.com](mailto:[protected]@hotmail.com) or that I be allowed to pick up my money in-store today. I have the receipt and am a loyal customer. I also expect compensation for the extensive inconvenience and hardship caused by this situation.

This situation is unacceptable and must be addressed promptly. I urge your office to treat this matter with the utmost urgency and ensure that I receive a resolution today.

Sincerely,

Tanner

I purchased some refurbished AirPods, trying to save a dollar, they worked for a week and then I tried to return them and that where everything went wrong. The credit card I used is not active anymore so I asked for a gift card. Talked to six agents saying it was okay and look out for a email. They still put the money on the credit card that's not active anymore. Now they saying they can't do anything about it. Walmart is the worst.

I ordered a vevor product through walmart.ca and it was canceled twice due to some glitch. I contacted the third party seller vevor and found out the glitch is on Walmart side. And the gift card I received by email as a refund of the canceled order has 0 balance despite the order detail that Walmart will not charge me anything. It took me time to chat online with walmart agent but the problem not solved. Then I called customer service and gift card department multiple times but every time I was asked to wait until technical team to call me back. Walmart staff promised to call me back within 2-3 business days. I reported the problem on Monday Dec 23,2024 and I called back on Dec 26, 2024 which is on the third business day (23rd, 24th and 26th). I was told I still need to wait and today is Dec 27,2024 and I still did not hear back from Walmart.
I am so shocked because where is my $399.99? It is just flying to somewhere I don't know. I even went to a physical store ask for help but no one can help since it was online where I made the purchase. $399.99 is not a small amount and I could use it to purchase stuff for my family and me during this holiday season but unfortunately, I lost my money and product. Also, my holiday time was wasted on phone calls and going to Walmart store waiting for customer service.

As a disabled individual, ordering online from has been godsend. However, there is a recurring issue is growing increasingly frustrating: being that items are of stock when I know are not. On December22, 2024, at approximately 4:30 PM, placed a substantial order from the Walmart on Highway 60 in Lake Wales. I was informed that half of my order of stock, a friend of mine was at the same Walmart. I asked him to confirm that the items were in stock, and he said that they were and showed me camera. Given my difficulty in walking and bending over, I rely on shopping online. If employees are being paid $15 an hour and are not their duties, maybe they should not be employed. I paid $14.95 for the three-hour or sooner delivery option plus tip for the driver. This is not the first time this occurred. I am puzzled by the work ethic of young people today; it seems they simply not want to work. Something needs to be done about this.