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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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10:37 pm EST
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Costco - ATT cell phone

I was lied to that my area has a ATT 5G tower and I will get a good cellular service. I have had the most horrible service I've ever experienced on use of cell phone since I changed to ATT and ATT Costco service. I ported 6 lines from T-Mobile because of the lies on reduced monthly bills and good cell phone tower services in my area. My phone did not for...

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4:16 pm EST
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Costco Kirkland bath tissue

I have been a member for many years. Kirkland signature bath tissue is something I have always been happy with. The last time I bought it was in November 2023. It’s not the same. It’s so rough that it makes me sore down there. I had to buy something from another store because I can’t use that anymore. I did considered other possibilities for the soreness but the bath tissue is it. I noticed you have a new soft tissue but it is not cost effective for me

Desired outcome: Fix the bath tissue like it was before

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5:44 pm EST
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Costco - Poor customer service. Please get someone to resolve this issue for me.

I stopped by the Costco Tukwila location on 12/1/2023 when I was in that area to redeem the rewards. When I went to the customer service desk, the agent asked me if I wanted to redeem it on the annual membership. I told him no because Costco had already charged me the annual membership fee. He probably didn't hear what I said. He swiped my card and charged...

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10:18 am EST
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Costco Customer service during check out

On Tuesday 12-19-2023 my spouse and I was in the checkout line of John (cashier) and Roy (assistant). At the Costco location of 1444 South Sossaman rd. Mesa, AZ [protected]. Approximately at 5-5:30pm. My spouse was using his Costco card, and I was using our Debit card. We are both are the same Costco card membership and on debit card same last name. John refused to ring us up. I asked to speak to the manager. Jesse (supervisor) was informed by me and spouse and John the cashier what the issue was. My spouse and I was asked to go to another register to try and resolve the issue to avoid holding up the line. After explaining again everything to Jesse who was very understanding and said the situation should never went as far as it did with John. He apologized. Jesse asked if we wanted to speak with the manager because I mention I was taking this issue to the top even after speaking with them because this was serious. We did speak with Tiffany (Manager) and she was also disappointed what we experienced. John said that since my husband was using his Costco membership card, he had to use his debit card we explain and even showed him our name is on our debit card and Costco card. Still refused to check us out. I did not have my Costco membership card with me, but my husband did. John did not ask the couple in front us even though one used his Costco card, and she used her credit card. Did not refuse them service.

We feel this is a form of discrimination towards us as a male couple. We did speak a few days later when I called to speak to Mike (store Manager). He was embarrassed that this even happen. He did apologize. I would like to see this addressed at the top of upper management. We should had never experience this and this is unacceptable customer service anywhere especially at Costco. We were so upset that it bothered us all night and the rest of the week and as you can tell it still does weeks later. After speaking with Family and friends and co-workers about our disappointed experience we have decided to address it further.

We understand policies and we were not asking for policy to be broken but there are always exceptions to policy. This is beyond a policy issue it is refusing two married male couple service from your cashier. If you going to ask for us to use the same credit card and the same membership card, then you need to ask everyone.

My spouse and I would like to see a response to this complaint.

Thank you,

Mr. & Mr. David & William Elizondo-Flowers

[protected]@icloud.com

[protected]

Desired outcome: an email or letter response.

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12:29 pm EST

Costco No more hotdog buns????

Track your loss of sales for dogs and buns.

I spoke with a employee on Corp office phone. I explained my issue and she said "you've answered your own question, don't buy the dogs" I spoke with her at approx 12;15pm, if you care to investigate. Hopefully this isn't a new ATTITUDE towards whining customers because your such a giant retailer.

T. Robertson

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3:41 pm EST
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Costco Appliance Delivery/Install

My wife and I bought a dishwasher online on 11/25, picked today as the delivery, install & haul away date. ever since it's been ordered, even as of right now, it still shows today as the delivery date. I called them up this morning to find out what was going on as I have not received a confirmed time of delivery. I was told that the date was "rejected" in their system as a delivery date because they were booked full for today.

this was the first time buying an appliance from Costco and probably the last. now i know it's a third party and all that does the delivery/install/haul away, so I know it's not their fault, but at least the delivery company should have let me know right away that this was rejected due to a full schedule when we first ordered it. if it was a full schedule, then why was the date not blocked out when I picked today as the delivery date? I took off work so that this delivery/install could happen today.

Desired outcome: I'd like to have compensation for part of the purchase because I had to take off work to be here for the delivery.

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Mr. Helpful
Los Angeles, US
Dec 20, 2023 10:40 pm EST

Hi Tim.

Glad you understand we're only a third party in all of this.

Please, when the dishwasher is delivered and installed, speak to them about any compensation.

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5:37 pm EST
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Costco Samsung bottom mount fridge

I purchased a Samsung large Fridge on March 25, 2014 for $1779.99 on line Costco, Model # RFG297HDRS, S/N : 176843BF100408F, I thought that fridge will last a long time but, it stopped working on Sept. 15, 2023 ( it lasted for little over 9 years) which I find disappointing, tried to fix it but I was told by Fridge Tech that it will cost $3000 to $4000 to fix, I called Samsung and Costco to see if the fridge is covered under warranty, of course they said " no ".

I ended up purchasing another Fridge from Costco and they came and picked up my broken Samsung fridge.

I will never buy a Samsung product again because it seems their products quality is very poor

Claimed loss: New Fridge cost $ 1700.00

Desired outcome: I would like a compensation for the cost of the fridge.

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Mr. Helpful
Los Angeles, US
Dec 20, 2023 10:47 pm EST

Hi Mohsen.

Unfortunately appliances don't last as long as some may wish. Nine plus years is not absolutely unheard of.

We really hope you have great longevity on your new fridge.

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11:06 am EST
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Costco - Poor service from cashier

To Whom It May Concern, Costco has not resolved anything with us. I have never been treated so poorly and have decided to tell my story online on all social media platforms and other places. All I was doing was simply trying to check out and here is what happened. Worst experience I have ever had at the Costco in Palm Desert, CA. I was treated with such...

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1:04 pm EST
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Costco - Quality of their citrus

I have been a long time consumer of costco w exec membership. I frequent costco at least twice per week. My complaint is with their grapefruit and oranges\ I realize that seasonal purchasing changes and while the grapefruit marked from israel was excellent consistant while it was carried.. Then south african fruit started to replace same and I found...

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7:30 pm EST
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Costco - Poor treatment by cashier and manager

They have not resolved anything with us. I have never been treated so poorly and have decided to tell my story. Worst experience I have ever had at a Costco in Palm Desert, CA. I was treated with such disrespect. Julie was the worst cashier I have ever met. It was after 1 pm on 11/7/23. She had the energy of being rather snobbish to begin with. She had a...

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11:21 pm EDT
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Costco Customer service

We have been a Costco Executive member for a long time and we have been shopping at Costco every week. This is my first time to file a complaint against one of your cashiers. Her name is Tazz F, her OP# is 268. We left some items in the shopping cart and they were being tossed and thrown around because we did not put them up on the line. We had medications, muffins and bananas. How can you imagine when somebody just don't give a damn what they are and got mad because we didn't follow the rules. We were even told after paying to put them up on the line next time at the check out. She is very rude and I hope she is not discriminating because we are Chinese. I just hope it will never happen again because it simply ruined the whole day.

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6:42 pm EDT

Costco Costco at&t

I made the decision to make the change from Verizon to AT&T in March after listening to a sales pitch at Costo. My phones were all eligible for an upgrade and the timing made sense to me. I was assured, and got it on a hand written piece of paper in writing, that after the first month, my bill would be $120.

It has NOT been $120. It has been $450, $190, $214, $190, $190 and $168 twice. I have called 4 times and spent no less than 30 minutes or more on the phone each time. Frustrating in itself. I have been assured repeatedly that the problem would be fixed, I would get all kinds of credits and it would get back to $120 per month after getting all the credits. Lies, Lies, Lies. I am at my wits end wondering how to fix this problem. My next step i think will be to go into Costco and make a scene.

Desired outcome: I would like credits for all the months that i was over charged, so that i possible get a couple months free until the credits are all used, not divided over 36 months. I would like my bill then, going forward to be $120/month.

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3:04 pm EDT

Costco Cnnect Ins

I am writing this complaint on a insurance claim.Claim # [protected] .The first part of Oct. called Connect Ins. to have some one come out and look at my roof.They sent out a field ad.juster just to see if i had damage she said i did.She would get intouch with a desk adjuster.I was expecting someone to tell me what the roof would cost.When they did call she told how much it would cost me .She did not ask me if i wanted to start a claim.I was told it was a done and could not be stopped.So now there is a claim on my policy that i do not want because It is going to be $701.62 after deductible of $8,8883.00 And $6,199.91 Depreciation witch no one ever explained to me.I am writing you because the adjuster has sent me a check for $701.62 and said she can not stop that.Hope some can tell me why this could't be stoped. Thank you Joseph Green The adjuster Name isErin Lawler [protected]@afics.com phone [protected]

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Costco - RXO delivery is awful!

Purchased a TCL TV from Costco on 9/24/23. We were advised at the POS that it would be delivered withing 1-2 weeks by RXO Delivery, Costco's "delivery partner". Almost immediately we began getting inaccurate texts stating that the company had called and arranged a delivery date, something that RXO had not done. Finally, after nearly a dozen text/email...

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5:50 pm EDT
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Costco Costco AT&T Wireless

I feel so disappointed and angry. When I was approached by the AT&T representative, they made it sound like an excellent deal. Claimed we could still pay the same $85 for two lines we were paying with our carrier. Spoke about all of these discounts, which was supposed to save us money. Now..3 months later, the bill continues to go up..always seem as if they will address the issue and fix it, never do and had to wait 3 months of paying to switch to my daughter’s name to get the RN discount…not..never mentioned to switch the accounts there is a charge of $139.96 paid Oct 10, 2023 which I believed was our October bill, however, they sent an additional bill for $191 stating this is the new bill for October for switching the account. I feel like they are dubious and practice usury. Purposely mislead the public to trap you into a 5 year contract. I regret I even stopped to listen to their representatives.

Desired outcome: I want help getting them to remove this additional charge of $191.84 for October and the RN discount applied to our account. Please respond.

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1:47 am EDT
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Costco Eye glasses

I bought them in September. I only get to Rochester once a month or less. I picked up my glasses. The first day I wore them - the vison was slanted but not uncomfortable - other than reading was a bit difficult. I called immediately to tell them the problem. A few weeks later I brought the glasses in. They adjusted them. I was told to wear them to get my eyes use to them. I wore them after the adjustment for an hour, but they made me nauseous - so I had to stop wearing them. I called the manager of the Rochester Minnesota optical store and she told me to bring them back for adjustment. And that it was my fault. Mayo Clinic where I got the prescription - said the progressive Lense was too high. I had a pair of old glasses - and they do not make me sick or the vision slanted. I was told not to come back tomorrow because the manager would not be there. Please resolve this. I can take the glasses back to costco in Rochester - please give me a refund - and I will buy my glasses somewhere else. Thank you.

Ann Bowman [protected]

Desired outcome: return for full refund 2 pair of glasses

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9:21 am EDT

Costco Worst supervisor ever

Good morning, I hope you can take a moment to let me explain how poorly my wife and I were treated recently by a rep at Costco travel. I realize that this might not be the correct avenue, but I simply could not find any contact info for Costco travel without calling, which has already proved a huge fail.

We just returned from a cruise on Celebrity which we booked through Costco travel along with three other couples. Costco travel has always been a great way for us to book our trips. When we signed up for this cruise, we were all offered what was called I believe an Elevate program where we were supposed to receive the upgraded drink package along with extra on board spending. The other couples on our trip received this, but for whatever reason when we boarded we found out we did not. It would not have been such a huge deal except for the way I was treated by the reservation specialist, Christine, who was probably to worst, nastiest, and most unhelpful person I have ever dealt with.

I called the service number from aboard ship. A young lady, Tina, tried all she could to help us but was not able to. After an exhausting hour she said she would transfer me to her supervisor. When Christine got on the line, she did not say Hello this is Christine, how can I help you. She simply said hello in a miserable voice. I had to explain to her the entire situation again, and her response was that they could not pull up the phone call we booked on since we booked over a year ago and they could not go back that long so she did not know what was said. She admitted that our friends got the upgrades, and we did not. I asked her if she thought that perhaps I TOLD THE BOOKING AGENT THAT WE DO NOT WANT THE FREE UPGRADES, and believe it or not her response was IT'S POSSIBLE. At that point I knew that we would get nowhere. I asked for her ID info so when I got back I could mention her in my complaint and she flat out refused to give out her contact info.

We enjoyed our cruise, but there was a bit of a negative aspect with the way this lady dealt with us. I am hoping that there is a tape of this call for all to listen to on how to not treat a pretty good customer. thank you for listening.

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Costco - I have a complaint about the Costco Optical Department at 9915 W 159th St, Orland Park IL 60462

I was measured for new glasses at Costco in September 2023. I picked the new glasses up on 10/3/2023. The next day, on 10/4/2023, I brought them back to the store because the left lens was not correct. I could not read any small print out of the left lens. So the technician, whose name is Laura, said that she would adjust them. I explained that the reading...

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Costco - Racist cashier

My name is Ernest Mezei. My address is 6 Paddington Court, Pomona NY 10970. My Phone number is [protected]. I am an Executive Member #[protected]. I was at the Nanuet NY warehouse on Oct 02 2023 at 03:00 pm. I was in line with many people behind me. I have to say that I am jewish and dressed like it. The cashier was OP# 617 ZIAD Y and appeared Mid...

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5:51 am EDT

Costco Check cashed by costco employee 06/06/23.

Check was sent to headquarters in the amount of $186 to cover payment of purchases same month for Citi Bank by error. Instead of returning the check, it was cashed by someone in your facility at Wells Fargo Bank

As a result, I, the member. had to pay Citi bank for the amount due, your representative pocket the money and no one seems to care. Regardless of my calls, proof of payment - copies of check from my bank, no one has responded to my requests to investigate this matter.

I am out $186.00 (which on a fixed income as a 80 yrs. old senior citizen) is a great deal! Co contact me: so I may provide you with membership number, copies of cashed check, and numerous letters to your corporation!

Desired outcome: Refund of $186.00 payment to Citi Bank due to Mharia Ibarra

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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