Overview of Costco customer experience
Costco, the popular warehouse club, has been receiving a fair share of consumer complaints lately. Customers have reported issues with the company's customer service, delivery, and product quality. Many have expressed frustration with long wait times and difficulty reaching customer service representatives. Others have complained about damaged or defective products upon delivery. Additionally, some customers have reported issues with the company's return policy, stating that it can be difficult to receive a refund or exchange. Overall, these negative experiences have left many customers feeling dissatisfied with their shopping experience at Costco.
Costco complaints 1975
Keywordscustomer service product shop employee manager order phone frustration inconvenience purchased florida hotel check out appointment money workers complaint refund salesman issue
Newest Costco complaints
Samsung Bottom Mount Fridge
I purchased a Samsung large Fridge on March 25, 2014 for $1779.99 on line Costco, Model # RFG297HDRS, S/N : 176843BF100408F, I thought that fridge will last a long time but, it stopped working on Sept. 15, 2023 ( it lasted for little over 9 years) which I find disappointing, tried to fix it but I was told by Fridge Tech that it will cost $3000 to $4000 to fix, I called Samsung and Costco to see if the fridge is covered under warranty, of course they said " no ".
I ended up purchasing another Fridge from Costco and they came and picked up my broken Samsung fridge.
I will never buy a Samsung product again because it seems their products quality is very poor
Claimed loss: New Fridge cost $ 1700.00
Desired outcome: I would like a compensation for the cost of the fridge.
To Whom It May Concern, Costco has not resolved anything with us. I have never been treated so poorly and have decided to tell my story online on all social media platforms and other places. All I was doing was simply trying to check out and here is what happened. Worst experience I have ever had at the Costco in Palm Desert, CA. I was treated with such...Read full review of Costco
I have been a long time consumer of costco w exec membership. I frequent costco at least twice per week. My complaint is with their grapefruit and oranges\ I realize that seasonal purchasing changes and while the grapefruit marked from israel was excellent consistant while it was carried.. Then south african fruit started to replace same and I found...Read full review of Costco
They have not resolved anything with us. I have never been treated so poorly and have decided to tell my story. Worst experience I have ever had at a Costco in Palm Desert, CA. I was treated with such disrespect. Julie was the worst cashier I have ever met. It was after 1 pm on 11/7/23. She had the energy of being rather snobbish to begin with. She had a...Read full review of Costco
We have been a Costco Executive member for a long time and we have been shopping at Costco every week. This is my first time to file a complaint against one of your cashiers. Her name is Tazz F, her OP# is 268. We left some items in the shopping cart and they were being tossed and thrown around because we did not put them up on the line. We had medication...Read full review of Costco
I made the decision to make the change from Verizon to AT&T in March after listening to a sales pitch at Costo. My phones were all eligible for an upgrade and the timing made sense to me. I was assured, and got it on a hand written piece of paper in writing, that after the first month, my bill would be $120.
It has NOT been $120. It has been $450, $190, $214, $190, $190 and $168 twice. I have called 4 times and spent no less than 30 minutes or more on the phone each time. Frustrating in itself. I have been assured repeatedly that the problem would be fixed, I would get all kinds of credits and it would get back to $120 per month after getting all the credits. Lies, Lies, Lies. I am at my wits end wondering how to fix this problem. My next step i think will be to go into Costco and make a scene.
Desired outcome: I would like credits for all the months that i was over charged, so that i possible get a couple months free until the credits are all used, not divided over 36 months. I would like my bill then, going forward to be $120/month.
I am writing this complaint on a insurance claim.Claim # [protected] .The first part of Oct. called Connect Ins. to have some one come out and look at my roof.They sent out a field ad.juster just to see if i had damage she said i did.She would get intouch with a desk adjuster.I was expecting someone to tell me what the roof would cost.When they did call she told how much it would cost me .She did not ask me if i wanted to start a claim.I was told it was a done and could not be stopped.So now there is a claim on my policy that i do not want because It is going to be $701.62 after deductible of $8,8883.00 And $6,199.91 Depreciation witch no one ever explained to me.I am writing you because the adjuster has sent me a check for $701.62 and said she can not stop that.Hope some can tell me why this could't be stoped. Thank you Joseph Green The adjuster Name isErin Lawler [protected]@afics.com phone [protected]
Purchased a TCL TV from Costco on 9/24/23. We were advised at the POS that it would be delivered withing 1-2 weeks by RXO Delivery, Costco's "delivery partner". Almost immediately we began getting inaccurate texts stating that the company had called and arranged a delivery date, something that RXO had not done. Finally, after nearly a dozen text/email...Read full review of Costco
Costco AT&T Wireless
I feel so disappointed and angry. When I was approached by the AT&T representative, they made it sound like an excellent deal. Claimed we could still pay the same $85 for two lines we were paying with our carrier. Spoke about all of these discounts, which was supposed to save us money. Now..3 months later, the bill continues to go up..always seem as if they will address the issue and fix it, never do and had to wait 3 months of paying to switch to my daughter’s name to get the RN discount…not..never mentioned to switch the accounts there is a charge of $139.96 paid Oct 10, 2023 which I believed was our October bill, however, they sent an additional bill for $191 stating this is the new bill for October for switching the account. I feel like they are dubious and practice usury. Purposely mislead the public to trap you into a 5 year contract. I regret I even stopped to listen to their representatives.
Desired outcome: I want help getting them to remove this additional charge of $191.84 for October and the RN discount applied to our account. Please respond.
I bought them in September. I only get to Rochester once a month or less. I picked up my glasses. The first day I wore them - the vison was slanted but not uncomfortable - other than reading was a bit difficult. I called immediately to tell them the problem. A few weeks later I brought the glasses in. They adjusted them. I was told to wear them to get my...Read full review of Costco
I was measured for new glasses at Costco in September 2023. I picked the new glasses up on 10/3/2023. The next day, on 10/4/2023, I brought them back to the store because the left lens was not correct. I could not read any small print out of the left lens. So the technician, whose name is Laura, said that she would adjust them. I explained that the reading...Read full review of Costco
My name is Ernest Mezei. My address is 6 Paddington Court, Pomona NY 10970. My Phone number is [protected]. I am an Executive Member #[protected]. I was at the Nanuet NY warehouse on Oct 02 2023 at 03:00 pm. I was in line with many people behind me. I have to say that I am jewish and dressed like it. The cashier was OP# 617 ZIAD Y and appeared Mid...Read full review of Costco
Check cashed by costco employee 06/06/23.
Check was sent to headquarters in the amount of $186 to cover payment of purchases same month for Citi Bank by error. Instead of returning the check, it was cashed by someone in your facility at Wells Fargo Bank
As a result, I, the member. had to pay Citi bank for the amount due, your representative pocket the money and no one seems to care. Regardless of my calls, proof of payment - copies of check from my bank, no one has responded to my requests to investigate this matter.
I am out $186.00 (which on a fixed income as a 80 yrs. old senior citizen) is a great deal! Co contact me: so I may provide you with membership number, copies of cashed check, and numerous letters to your corporation!
Desired outcome: Refund of $186.00 payment to Citi Bank due to Mharia Ibarra
I never thought I would be doing this about this company but I have to. I parked my vehicle in a handicapped spot close to the front entrance. It was a hot day and even though it was a short distance, the heat affected me. I was hoping to find an electric cart but none were at the entrance. And the carts were a distance from me. I was short of breath...Read full review of Costco
Citibank Costco Credit Card #[protected] (cancelled) I have been a loyal Costco customer for almost 40 years. To my surprise I was charged 207 individual $49.99 unauthorized charges on June 23, 2023 for a total of over $10,000 on my Costco Citibank card. We called Citibank on June 23rd and told them that these are not our charges and cancelled that...Read full review of Costco
I purchased an Apple MacBookAir on Sept 6, which was to be delivered on Sept 11. The item was delivered via UPS on Saturday, Sept 9. I retrieved the package from my porch and wrapped it for my husband's birthday on Sept 11. On the morning of Sept 11, I watched my husband open his birthday present; it was an empty box. I immediately called Costco. The CS...Read full review of Costco
Kirkland vacuum bags
I purchased the 57 piece kirkland signature vacuum sealing bags. A lot of the 8" rolls as well as the larger bags have deep wrinkles through them. I used them and initially they did seal but I found that they didn't hold the seal for more than a day or two. I am including photos of the creases and the box I bought. My first time buying your product... disappointing... John Gullage
On Aug 14 2:00-3:30 pm I walked into the Hanford CA Costco for a eye exam. $90.00. I went thru the first part of exam.. was ok. Then went into exam room with eye dr. I told him my issue. Needing a new pair of eye glasses. Told him I’m having issues seeing far and close. He checked my existing glasses script. Then gave me a eye exam .. I told him I couldn’t...Read full review of Costco
I've received an email from Costco Visa letting me know that the credit card would be cancelled by 8/18 if it isn't link to the membership. So last week on Monday or Tuesday I went to Costco customer service and I explained her about the email informing about the cancelation, Then she told me that she could help me with that. She start working in her...Read full review of Costco
I have perhaps 14 hoses from a vendor that I did not order. I have not opened the boxes so I do not know exactly how many. Costco Citicard sent me a dispute resolution letter I received on August 1 that required a response in mid July. Despite having evidence of cancelling the order by a postcard (the vendor sent this giving that option since the delivery...Read full review of Costco