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1.0 1489 Reviews

Sheetz Complaints Summary

14 Resolved
1475 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1489

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Newest Sheetz reviews & complaints

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4:06 am EST
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Sheetz Sheetz online delivery

On Jan30th 2024 at 1:53am made an order said it would be delivered by 2:34am . That being said I'm still waiting it's 3:38am. Call the store katyln the manager says it's not there problem don't know what I can do they go through doordash . Fact is I made the order through the sheetz app NOT Doordash. So how do I tell doordash? I didn't make a order through them made it through sheetz. There is no way to contact shertz directly about this an there isn't anything on the FACs page or searching the web. This is ridiculous 😒

Claimed loss: 30.00

Desired outcome: Apologize, fix this so it want happen to anyone else, an a refund.

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9:24 pm EST

Sheetz Sheetz salad

I just bought a salad from your company. The sheetz in Boardman and there was a piece of hair in my salad and it was cold and the portion didn’t suit what I paid for. They didn’t give me a receipts with the price and location but they attached this script to my bag. I’m very concerned with the quality, food safety problems of this location. This is a local sheetz that I go to a lot and I’m a loyal customer.

Claimed loss: Poor food quality, hair in food

Desired outcome: I’d appreciate a response and a refund.

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7:35 am EST
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Sheetz Food, I did not recieve what i paid for

I do enjoy sheetz food and prior to my accident i indulged myself most often. However this first time ordering delivery i am missing my order, the sampler which i ordered two of does not contain the items requested and the two for 6 which i paid 6.50 for i only got one of. Frankly I am missing about 20% of my items ordered and i cannot find any other way to rectify this.

Claimed loss: about $20 worth of a $100 dollar sale

Desired outcome: a credit? or a refund

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1:54 pm EST
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Sheetz Charge for a car wash that I declined

We were visiting in Ohio and stopped for gas at store #552. At the pump #11, I selected no for the car wash and was charged $9.00 anyway. I did not notice it on the receipt until we returned home to Pittsburgh. We did not get the carwash. The store was located on Pearl Road.

I was not happy about seeing the charge because of Christmas being so close and I selected the No option.

I am not sure what other information you need. I was not able to download the receipt.

Claimed loss: $9.00

Desired outcome: I would like a refund or can I use it in a Sheetz in Pittsburgh.

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1:53 pm EST
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Sheetz Incorrect item sold

I was at Sheetz in Grove City pa today (11/22/2023). I ordered my lunch and proceeded to checkout. I was asked if I needed anything else, which I appreciated because I had forgotten to pick up a pack of cigarettes earlier today. When I ran my debit card and the cashier asked me if I needed my receipt I looked down to collect my cigarettes and drink and realized she had given me the wrong cigarettes. I asked politely if she would give me the correct ones. She refused and I slid the cigarettes back across the counter and said, 'then you can keep these'. I am not sure when Sheetz decided to change their policy regarding tobacco but I never even left the counter let alone the store and they would not give me the correct product nor would they refund my money.

Claimed loss: 1 pack Marlboro Menthol 100's

Desired outcome: the ball is in their court as far as compensation is concerned

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11:43 am EST
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Sheetz Poor service, experience at a sheetz station

I like Sheetz, and usually stop when I'm on the road and need gas.

Couple visits to the above store the last couple weeks has been below my expectations and pleasant experience with other Sheetz locations.

1. first visit. no receipt given at pump. long line inside of people waiting to check out, only one clerk working, and when I got to him, he had no idea how to print a duplicate receipt for the gas purchase. Had to resort to taking picture of the pump reading showing amount and # of gallons. no soap in the windshield cleaner container, only water.

2, second visit. Got receipt but print too light to read. Again resorted to taking a picture.

Claimed loss: no loss, only great aggravation and disappointment with the visit

Desired outcome: This store needs some attention. Clerk needs training and someone needs to check the print quality and soap at the pumps.

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2:07 am EST
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Sheetz Missing item in prepaid pickup order

[protected] -(Sheetz reward card)

Wednesday around 8:17am

I placed a prepaid pickup order at Hayes St location in Johnstown Pennsylvania

I ordered

French toast sticks

Hash browns

Edible cookie dough

And a peppermint mocha latte

The issue was that I did not receive my latte.

My mother was sent to pick up my order since I have been hospitalized since October.

She told me she grabbed what they had on the cart with my number in it, that there was no coffee on the cart just the bag with the food products.

Desired outcome: Refund for latte or credit towards a future latte

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9:02 pm EST
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Sheetz Drinks. Staff and police was called

The staff is the most meanest to disabled people. Oh we were nervous you were walking around oh you grab to much drinks hold on the excessive force was unnecessary and the restraining order. Not even water or gas? The parking lot and premises to? Walking around isn't a crime! But the staff didn't know me and she wanted to knip it in the bud. I have a disease I have a hard time understanding orders and social norms and seizures that's the movement. I have legitimate grounds for discrimination. And ableist abuse.

I didn't steal. Just clean up after me to keep hygiene code you'll be ok. Wipes. Hand sanitizer. spray?

Forever is too harsh! He was willing to pay! Or you pay him!? I have a developmental delay

You said you told me once.

Claimed loss: Financial having to go larger distances The psychological harassment calling him a enabler.I want damages in money.For your ABELISm

Desired outcome: A change In your cruel policy. To stop calling the police. Just clean up after me to keep hygiene code you'll be ok. Wipes. Hand sanitizer .spray? Forever is too harsh!

Read full review of Sheetz and 4 comments
Update by Christian A. Rubert
Nov 29, 2023 9:01 pm EST

I want them to lift the protective order. I love their coffee and ice cream and Taco salad. My father bought lottery tickets. Nobody enabled me. My behavior illness is cognitive and developmental and epileptic that's discrimination. I was a sensitive kid. Don't yell at me in front of people we are both embarrassed and humiliated.

Update by Christian A. Rubert
Nov 15, 2023 5:57 pm EST

I was yelled FORCEFULLY with all venom a human scream can muster by staff. Why am I not allowed to put liquids in a trash can for that person. She started yelling your staff in boonesboro and disciplining and scolding.

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Christian Rubert
, US
Dec 06, 2023 2:38 pm EST
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By forever I'm using hyberbolic you voted for 2 years . Going up to a machine isn't a crime! I never harmed Mrs. Boyer.

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Christian Rubert
, US
Dec 01, 2023 8:25 pm EST
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Actually I don't know how long . I'm being hyberbolic but this is racist what they did

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Christian Rubert
, US
Dec 01, 2023 8:23 pm EST
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They told me they don't want to clean well coca cola protocol says you must and every other restaurant does it

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Christian Rubert
, US
Dec 01, 2023 2:43 pm EST
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The girl the shift leader I guess was new was abusive customer service. Said I was entitled and my dad enabled me. By dropping me off. I WANT the behavior to change. The final police report was he went too many times to the coffee machine but she humiliated me. She lied. The cop later said she was new she didn't know me. They badgered us for our address and ID. Never been abused and humiliated by poor customer service. I can't set foot on the parking lot or to take out. This is serious but extreme abuse. I would like a resolution . Restoring my Sheetz privileges and fire that mean lady. And damages

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5:02 pm EST
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Sheetz Poor tasting food

Hello I recently placed order for food at Girard pa location today (November 15) at around 2 pm. The food affected was fries in a cup and French toast sticks. They tasted horrible. Like old fryer grease and I couldn’t even eat them. The milkshake I got was a peppermint one that was 5.30 and it was completely separated and runny. I usually do not have issues here but almost every item I ordered today was not really good at all.

Claimed loss: 15.00 or so

Desired outcome: Refund or gift card

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2:02 am EST

Sheetz Customer service

The really short young girl at sheetz on springs road in hickory is very rude. And only gave me part of my order when I asked for the other part she rolled her eyes and took forever on purpose and was making other orders that came way after me before mine. It said on her name tag she was a supervisor. It was late at night on night shift after 1 am.

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2:31 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sheetz - Three (3) gift card balances suddenly wiped out on sheetz app

Hello, I recently received three (3) Sheetz Gift Cards in the mail from a health insurance company called UPMC. They were valued at $15.00 each (total of $45.00). I added those three cards to my Sheetz online app in the 'wallet' section. The app showed that they each had a $15.00 balance in them. Immediately following that, I attempted to place an order on...

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7:46 pm EDT
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Sheetz Car wash

I went to the car wash at the Sheetz in Waynesburg Pa today 11/3/23 at 3:55pm. I got the $9 package, in the middle of my wash the arm broke off and scratched and dented the whole side of my car as it just kept moving and didn’t stop.

I had soap all over my car and had to go somewhere else to rinse the soap off. I did go in the store after coming back from rinsing my car and the manager said oh and just offered me a refund.

Who is going to fix my car? I have a video of me recording the damage in the Sheetz parking lot if you need it.

Claimed loss: Scratches and dents Can get an estimate if need be

Desired outcome: I would like compensation for repairs on my vehicle Aaron Sisler 136 Cumberland Ave Carmichaels PA 15320

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3:22 am EDT

Sheetz Their service.

I came into perry highway sheetz at about 2am to grab my order from the carry out shelf, and was attempting to go through my bag to make sure my whole order was there. Due to this store consistently giving us cold food when an order is scheduled for a pick up time and their inability to give customers the extras that are being paid for. When I went to pick up the bag I noticed it was covered in melted ice cream/frozen drink. I was trying to wait to speak with someone and let them know about it. The worker behind the counter, looked at me and with nothing but attitude says “are you looking for something else?”. The disrespect customers deal with, that I deal with every time I order food for after work there anytime after 11pm is upsetting. I got home and opened my bag. (I had ordered a bucket of cheese bites and a big mozz and a few more things) my burger had been jammed into the bucket so tightly that my order looked like the smaller size from being so compressed.

Desired outcome: I’m not trying to get free food; I simply want to receive the items I pay for and be respected as a customer.

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2:08 am EDT
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Sheetz Poor Custumer service

I went to buy milk and soda for ny kids. I did self pay, but I scanned the milk two times by error, the workers take forever to assist because they only talk among themselves and let the customers wait. I used the second self pay machine and paid for my order. The first machine was saying wait for assistance, so the supervisor at sheetz yelled to me in front of everyone “So you just going to steal it, thief”, I turned around so mad and disappointed and showed him my paid transaction. He still doubted me and said that the machine was not showing my purchase. I said give me my money back and I’ll leave the products. He denied and told me to go cause he wouldn’t do that.

Desired outcome: I would like an apology and for the staff to be taught good customer service. Attached is my transaction.

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6:39 am EDT
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Sheetz Cashier

Appx 12:20 PM on October 18th I visited the store to get a drink and sandwich.

When I went to the cashier (Cathy), I gave her my Sheetz card and asked if I

had anything free. I said" sometimes I get a free drink and it has been a while. "

She responded, "they don't give much away anymore since the Biden crunch."

I said "It is what it is because of what Trump left him." She then verbally continued to comment political slurs towards me as I left the store.

Under no circumstances is it acceptable for anyone working at a cashier in any store to make any political comment to a patron. I own a Real Estate company and no one is allowed to discuss politics in the office or on an appointment.

Desired outcome: Proper training.

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10:49 pm EDT
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Sheetz Missing my Arnold Palmer tea

Placed an using the sheetz app . Got my order and my drink is missing . I called sheetz @ 9915 Fayetteville rd . And the person who answered phone said that I can file a complaint or come pick up my drink. Mind you I paid for DoorDash so why would I go pick it up. And this isn’t the first time this has happened while I’m getting a delivery. It’s the first time I am complaining about it because this is getting ridiculous. Why do they keep forgetting to make drinks. Everything else in my order I received and was good. The drink was supposed to come with the meatball meal

Desired outcome: I want a free drink when I go back

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4:37 am EDT
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Sheetz Supervisor/team member customer service

I work close to the Sheetz store located at 678 Frankstown Rd. Altoona, PA 16601. I am a "regular" at this store. Every Friday and Saturday evening I stop after work and purchase alcohol. It is convenient and quick. Most of the stops at this location, however, have become very uncomfortable. This evening 10/07/2023 at 11:00 p.m. the supervisor as well as other team members very forwardly mocked me because of something I mentioned coming in the door. The only difference from this trip compared to previous ones, they openly made fun of me. Having a supervisor engage with a team member very obviously targeting while still being in the vicinity, I do not believe I have been more humiliated. I work in customer service and have for multiple years. People who continue to come back are an asset to the company. For that specific reason, as a customer service representative, I learn those customers. When they come back around regardless of the tip left, I greet them and I do what my job is meant to do.

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2:02 pm EDT
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Sheetz “grilled” cheese sandwich??

My daughter purchased a grilled cheese sandwich and what she got was a thin piece of cheese between two pieces of white bread…for $3! She didn’t tell me about it until today or I would’ve told her to return it and speak to a manager. Times are tough all over and the price of everything has gone up…quality should improve, as well. I used to think Sheetz food was a step above other fast foods.

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11:52 pm EDT

Sheetz mto food service

I love sheetz, I love my sheetz. I spend a lot of money there, and I order food every day.

Today I ordered some nachos and a hotdog, I waited the 15 minutes for it to be ready and I went in. I sat there for 35 minutes because I assumed they were busy, and thats fine, I understand. But when the line cleared out, I asked if one of the orders behind the counter was mine. The girl acted like it was a problem to even check to see if it was my order. So beyond my 15 minutes for the order to be complete, I waited a half an hour to be treated like [censored], and I got soggy food.

Thanks. Ambie the shift manager was doing a great job, it wasnt her, it was the girl making the milkshakes the whole time I was waiting. And again, I didnt mind waiting if my order was in line behind other orders, im mad that my name wasnt called out, and that I waited so long to be treated poorly and get substandard food. Like it was a big [censored]ing hassle for her to even check. I wish I had gotten her name. Im not a person that makes complaints regularly.

Desired outcome: i dont even know. im just highly angry that the employee acted like it was a problem to take 2 seconds to check my order that had been sitting for 30 minutes

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12:58 am EDT
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Sheetz Bacon egg cheese breakfast burrito

I went to Sheetz, Sunday 17th 2023, I got the bacon egg and cheese breakfast burrito and I took a bite and realized it tasted a little funny and then I took a second bite and It tasted exactly like vomit, I have never tasted anything worse in my entire life, I was convinced someone threw up in my burrito, honestly still don’t know but I’m not happy at all. This is disgusting and foul. I’m not sure if something was rotten in it or not, It almost made me throw up, i’m still feeling sick from it. I felt too nauseous to even take it back and I don’t think I can ever go to a sheetz again.

Desired outcome: I would like to know what exactly happened and appreciate a response.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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Sheetz contacts

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+1 (800) 487-5444

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