Sheetz’s earns a 1.0-star rating from 1 reviews and 1498 complaints, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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Filthy
We went to the Sheetz in Mt. Airy, NC and usually it is a very clean well run place but the last time we went on 3/29/25 it looked like a tornado hit it. All os the garbage cans were overflowing with stuff all over the ground. The inside bathrooms looked the same way, filthy dirty. the 2 chicken sliderz we ordered were not hot enough nor were they cooked enough and the coffee was horrible. Normally it always tasted good.
Joe
Sheetz Complaints 1498
MTO Food: Burrito
I walk to the local Sheetz gas station at 11:30 at night on a below freezing December night because it's the closest store to the Wyndham Garden hotel that I'm staying at about a half mile away and I hadn't eaten all day. The entire store was in disarray like it hadn't been cleaned from. the day but at least the ordering kiosks worked correctly. There wa...
Smirnoff Ice
Why is the price of Smirnoff Ice $2.79 at the store on 17th & Plesant Valley and Valley View Dr (the big one, lol). At the Sheetz at 700 Chestnut Smirnoff Ice's list price is $2.79 but they charge $2.89? This is my favorite adult beverage, I go to the "big" Sheetz when I'm out and about to get my favorite flavor Peach Mango, but when I'm at home, I'll take a walk to the Chestnut Ave store, for the Screwdriver flavor. I've been paying these different prices for over a year now, and finally go the time to question, why? I'm looking forward to your response.
Claimed loss: a lot
Desired outcome: fix the price-
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Looks like Sheetz is playing a little pricing shuffle with your favorite Smirnoff Ice flavors! A 10-cent difference between locations, especially when you’ve been noticing it for over a year, is definitely eyebrow-raising. You’d think they’d keep things consistent across stores, especially for the same product. Hopefully, they clear up why you’re getting hit with different prices for your go-to drinks.
cctv footage
jun 29 2024 fairlawn ave winston salem nc. i was tboned in parking lot no injures but a 5k reapair that i cant afford.. the manager of sheetz without be asked to do so came out to the scene and looked around,, i got his name.. he was transferred out the next day and apperently he changed his name the day after.. i have been trying for 2 months to see the video footage that would make it very clear that i was in no way a contributor.. sheetz will not even acknowledge that jun 29 is a day on the calendar much less that they even have security cameras in thieir stores or on property.. im out 5k and left with a wrecked truck,, it is my only vehicle.. so fast it happens.. first loose the job cant get to work,, then the house cant pay the rent.. im ruined,, it is not their fault i know but it would have saved me to have even a still frame... [censored] these people!
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Is Sheetz Legit?
Sheetz earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Sheetz's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sheetz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sheetz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Sheetz and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Sheetz has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1498 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Sheetz protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Sheetz. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
On August 1st, at 2:15 pm, I walked into Sheetz to do schoolwork and play a couple of games on my laptop. I started charging my phone through my laptop, and relax for a couple of hours. The associate that's near the microphone in the food prep area announced that anyone that isn't eating or placed an order to eat must exit the area. I have never seen any type of bulling or harassment in any place, whether the person is eating or not.
Desired outcome: I would like the associate that decided on the mentioned issue above to be warned as this type of issue can lead to customer loss as well as money loss.
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Hiring discrimination due to a disability
Thank you for the patronage. I was able to obtain a job position with circle k with my disability that sheetz had discriminated against me on 4 interview occasions because the personnel conducting the interviews decided my speech impairment was not a good fit for this company. Its not really ok, I have already been informed of this by a widely...
Read full review of SheetzKelly - Archdale NC
I shop daily at Sheetz in Archdale and have twice had issues with manager Kelly. The first time she was at a register as the line moved and I proceeded to the register she was at. After standing there approximately one minute she then rudely informed me that the register isn’t open. I was really aggravated because she could have told me that immediately...
Read full review of SheetzFountain drink
I stopped at the sheetz https://maps.google.com/maps/place//data=!4m2!3m1!1s0x89cb0f6b449a08a1:0x37131a3445135f4?entry=s&sa=X&ved=1t:8290&hl=en-US&ictx=111 that’s the sheetz I stopped at I got an extra large mt Dew with light ice and it tasted like seltzer water I stop there on a daily and I’ve never had this issue I couldn’t even drink it it was so bad
Read full review of SheetzIncorrect order and rude associate and rude manager
This morning, April 5, 2024, I place an order online to be picked up at the drive thru window at Store #722, 3999 S. Hamilton Rd, Groveport, Ohio. I arrived at the store, proceeded to the drive thru window, and was given my order; however, I was given the wrong size drink. The drive thru worker has already left the window so I could not immediately get...
Read full review of SheetzVery uncalled for actions
My husband and I went to the Sheetz in Louisburg NC, we went to just grab snacks and stuff. We were taking our time and looking at stuff to buy, and my husband wanted to get him a sheets cup to get coffee I actually went ahead to pay for the before even putting the drink in it after I paid he was fixing his coffee and a very, very rude employee comes up and...
Read full review of SheetzSheetz online delivery
On Jan30th 2024 at 1:53am made an order said it would be delivered by 2:34am . That being said I'm still waiting it's 3:38am. Call the store katyln the manager says it's not there problem don't know what I can do they go through doordash . Fact is I made the order through the sheetz app NOT Doordash. So how do I tell doordash? I didn't make a order through them made it through sheetz. There is no way to contact shertz directly about this an there isn't anything on the FACs page or searching the web. This is ridiculous 😒
Claimed loss: 30.00
Desired outcome: Apologize, fix this so it want happen to anyone else, an a refund.
Confidential Information Hidden: This section contains confidential information visible to verified Sheetz representatives only. If you are affiliated with Sheetz, please claim your business to access these details.
Sheetz salad
I just bought a salad from your company. The sheetz in Boardman and there was a piece of hair in my salad and it was cold and the portion didn’t suit what I paid for. They didn’t give me a receipts with the price and location but they attached this script to my bag. I’m very concerned with the quality, food safety problems of this location. This is a local sheetz that I go to a lot and I’m a loyal customer.
Claimed loss: Poor food quality, hair in food
Desired outcome: I’d appreciate a response and a refund.
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Food, I did not recieve what i paid for
I do enjoy sheetz food and prior to my accident i indulged myself most often. However this first time ordering delivery i am missing my order, the sampler which i ordered two of does not contain the items requested and the two for 6 which i paid 6.50 for i only got one of. Frankly I am missing about 20% of my items ordered and i cannot find any other way to rectify this.
Read full review of SheetzCharge for a car wash that I declined
We were visiting in Ohio and stopped for gas at store #552. At the pump #11, I selected no for the car wash and was charged $9.00 anyway. I did not notice it on the receipt until we returned home to Pittsburgh. We did not get the carwash. The store was located on Pearl Road. I was not happy about seeing the charge because of Christmas being so close and I...
Read full review of SheetzIncorrect item sold
I was at Sheetz in Grove City pa today (11/22/2023). I ordered my lunch and proceeded to checkout. I was asked if I needed anything else, which I appreciated because I had forgotten to pick up a pack of cigarettes earlier today. When I ran my debit card and the cashier asked me if I needed my receipt I looked down to collect my cigarettes and drink and...
Read full review of SheetzPoor service, experience at a sheetz station
I like Sheetz, and usually stop when I'm on the road and need gas. Couple visits to the above store the last couple weeks has been below my expectations and pleasant experience with other Sheetz locations. 1. first visit. no receipt given at pump. long line inside of people waiting to check out, only one clerk working, and when I got to him, he had no...
Read full review of SheetzMissing item in prepaid pickup order
[protected] -(Sheetz reward card) Wednesday around 8:17am I placed a prepaid pickup order at Hayes St location in Johnstown Pennsylvania I ordered French toast sticks Hash browns Edible cookie dough And a peppermint mocha latte The issue was that I did not receive my latte. My mother was sent to pick up my order since I have been...
Read full review of SheetzDrinks. Staff and police was called
The staff is the most meanest to disabled people. Oh we were nervous you were walking around oh you grab to much drinks hold on the excessive force was unnecessary and the restraining order. Not even water or gas? The parking lot and premises to? Walking around isn't a crime! But the staff didn't know me and she wanted to knip it in the bud. I have a...
Read full review of Sheetz and 4 commentsPoor tasting food
Hello I recently placed order for food at Girard pa location today (November 15) at around 2 pm. The food affected was fries in a cup and French toast sticks. They tasted horrible. Like old fryer grease and I couldn’t even eat them. The milkshake I got was a peppermint one that was 5.30 and it was completely separated and runny. I usually do not have issues here but almost every item I ordered today was not really good at all.
Claimed loss: 15.00 or so
Desired outcome: Refund or gift card
Customer service
The really short young girl at sheetz on springs road in hickory is very rude. And only gave me part of my order when I asked for the other part she rolled her eyes and took forever on purpose and was making other orders that came way after me before mine. It said on her name tag she was a supervisor. It was late at night on night shift after 1 am.
Three (3) gift card balances suddenly wiped out on sheetz app
Hello, I recently received three (3) Sheetz Gift Cards in the mail from a health insurance company called UPMC. They were valued at $15.00 each (total of $45.00). I added those three cards to my Sheetz online app in the 'wallet' section. The app showed that they each had a $15.00 balance in them. Immediately following that, I attempted to place an order on...
Read full review of SheetzAbout Sheetz
Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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