Sheetz Customer Service
Sheetz, Inc.
5700 Sixth Avenue
Altoona
Ohio
United States - 16602
Altoona
Ohio
United States - 16602
Customer Support Phone Numbers
| +1 800 487 5444 | 2 2 |
Sheetz Complaints & Reviews
Sheetz / Drive thru wait time is very excessive
Fr
Oct 18, 2019
We were in line at the drive they for 45 minutes tonight for a Kona Mocha. There were two cars in front of us. I do not know what the issue was with the first car but the next car in front of us took 15 minutes and finally decided to leave with no transaction. When we got to the drive they...
Sheetz / chicken sandwich
Ca
Oct 17, 2019
We like the chicken at sheetz and we've noticed that now the chicken is half the size. Also we received 2 burnt sandwiches today that we paid $10.00 for and had to throw away. Very dissatisfied. Please let me know why Sheetz has cut down on the chicken but is still charging more than a fast food chain. Thank you
Sheetz / product
Ma
Oct 17, 2019
I ORDERED A CROUSANT SANDWICH WITH BACON EGG WHITE AND AMERICAN CHEESE WHEN I GOT TO WORK AND OPENED IT IT ONLY HAD EGG WHITE AND A ANOTHER TYPE OF EGG BREAD WAS NOT TOASTED VERY SOGGY UNABLE TO EAT. This is the second time happening the last time my sandwich which was sausage was totally...
Sheetz / food grande tacos
Re
Oct 15, 2019
I ordered the grande tacos from the sheetz on perry highway in erie pa. I opened them up when I got home and it was pretty much an empty shell full of lettuce. No meat no pico no jalepenos. Just wasted money. Disappointed. I spend plenty of money at sheetz mostly because I crave the spicy...
Sheetz / alcohol
Du
Oct 14, 2019
I stopped in this morning (10/14/2019) at 01:50 AM & after waking up on my day off, I work 3rd shift so I sleep weird hours. Understanding in the state of Pennsylvania alcohol cannot be sold after 0200, I was excited I would still be able to pick up a case of beer, well, when I attempt to...
Sheetz / now 3 subs are just complete mess
Ag
Oct 14, 2019
This is now the 2rd sub we got and wow what a freaking disaster . i am so sick of it 2 wore horrible this one looks lile someome threw a pile of stuff on breafld and boom out the door wow i am so ober it jersey mikes it will be i think from now on .
The other 2 where from Hillsborough road...
Sheetz / mto
Dc
Oct 13, 2019
I ordered 2 snack wraps with chicken cheddar cheese bacon ranch guac lettuce tomato onion and salt and pepper. When I got home to eat my 2 snack wraps there was no chicken at all on it... One slice or bacon and american cheese... If it was a 30 minute drive to go back I would have...
Sheetz / customer
Ma
Oct 12, 2019
I went to the store and placed an order a pepperoni palooza from the menu an your employee came to the counter when I was ready to pay and said with an attitude they don't have any more and then tried to force me to to take a pizza when I told her no thank you just make my other part of my...
Sheetz / pepsi freeze
Re
Oct 11, 2019
I go to this Sheetz everyday sometimes 2 to 3 times a day, and am greeted as a friend of the store. Normally I buy a pack of cigarettes and a Pepsi freeze. I complained once on a feedback form online about the Freeze machine. It seems that all flavors work 99% of the time except for the...
Sheetz / cleanliness of store
Gr
Oct 10, 2019
stopped innto the sheetz on seminole trail close to charlottesvilee for the first time in several months. the bathroom was filthy, toilet out of service for over a week, food thrown all over the prep areain clear violation of the HAACP. If a manager was present, was nowhete ti be found...
Sheetz / customer service
Jp
Oct 09, 2019
The manager Nancy has very little customer service skills. She usually appears grumpy unless it involves someone elses misfortune. I had a lottery ticket that I was concerned about because it got wet. She told me that there was nothing she could do while holding back a laugh. But she...
Sheetz / premium club sub
Ja
Oct 08, 2019
Me and my family go to sheetz frequently. Today I ordered lunch for me and my husband so I could go home for lunch and eat with him. I ordered through the app as I usually do, when I got home and opened what I thought was a premium club sub was nothing but turkey and cheese. I ate half of...
Sheetz / food service
Li
Oct 08, 2019
Good morning- we ordered food on Sept 29th. Our slip says 8:18:05 PM and order number 384. We got a turkey subwhole and a nachos grande. The nachos were great but we had ordered multiple toppings on the turkey sub and only got meat and cheese. We didn't notice it until we got home when we...
Sheetz / air and gas pumps
De
Oct 08, 2019
The airpumps at store number 495 has been out of service for several days. This seems to be a chronic condition. This also goes for a gas pump that has been out of service now for several days if not weeks. This is not uncommon at this location. There is no lack of effort or courtesy from...
Sheetz / smell
Di
Oct 08, 2019
I was just at your Cresson, Pa store around 1:10 am. When I pulled into the parking space, I noticed a guy standing in the store. This guy was using one of those Vape's. He looked like he was waiting on a food order. When I got into the store, he had already left the store. The odor from...
Sheetz / mini hashbrowns
Co
Oct 07, 2019
Did not receive my mini hashbrowns. I only ordered 2 frys and chicken strips, obviously the hashbrowns too, and upon taking the food out when I finally came home they were not in there but the dipping I purchased was in there. There was only 2 elderly woman working in the kitchen while the...
Sheetz / sheetz brothers coffee
Mt
Oct 07, 2019
To offer a product WITH your name on it then serve an inferior and unsatisfactory product is a joke. Additionally if a customer says, this isn't right the answer is "yes sir/ma'am, how can I meet our satisfaction gaurantee"?
I order coffee from this store ALL the time. I have been getting the...
Sheetz / drive thru sucks!
Ap
Oct 07, 2019
Two times I have been to this sheetz to get a French vanilla cappucino. I go to the drive thru and both times I am given REGULAR COFFEE flavored french vanilla. I swear I dont know why I still go here. Multiple times left waiting in the drive thru because all the workers stare at you and...
Sheetz / njoy pods
Us
Oct 06, 2019
Your company only had mint and classic tobacco. When they should've had mint blueberry watermelon and classic tobacco. Not to mention they only had one mint left and nobody likes classic tobacco. As a company you should be in stalk always. This has been like the second time I've had to settle for only mint.
Sheetz / app order
Li
Oct 05, 2019
Tonight I placed an order on the app for pickup. Order [protected]. I ordered popcorn chicken and Mac & cheese cup. When i got home I realized that the Mac and cheese had not been included in the bag, but by then I was too far away to turn around and go all the way back. I would like a...
Sheetz / made to order food
2m
Oct 05, 2019
Ordered made to order food today and bit into my sandwich to find the paper from my cheese still in my sandwich. I ordered 3 subs and 2 there to be toasted but they were not. Very disappointed. Everything else was fine and the customer service was nice. Just the staff needs to pay more...
Sheetz / chicken tender sub
Am
Oct 05, 2019
I just paid nearly $10 for a HALF sub I can't eat. Three chicken tenders on a sub roll with a large heap of lettuce/tomato and only about a half teaspoon of dressing is disgusting. I should have just gotten chicken tenders and plain bread for a lot less money and a single dipping sauce for...
Sheetz / customer service/air
Sg
Oct 05, 2019
I am currently sitting in the parking lot of Sheetz in Inwood, WV. I came this morning to add air to my low tire. However, when I went to use the machine it sucked the remaining air out . After about 20 minutes of trying to figure out what to do, an employee finally wandered out to let me...
Sheetz / slow service and bad communication
Ka
Oct 05, 2019
Placed a mobile order at 1:17am on Saturday October 5, 2019. Arrived at Sheetz around 1:20am. I stood there for 40 minutes before I got my order. They never told me the order was ready. They apparently read off the ticket number as #224 but my Sheetz app and email said my order number wa...
[Resolved] Sheetz / women in the front
Ta
Oct 05, 2019
Tonight I went to the gas station by my home that I have been going to for over a year. This time was different. The women working refused to sell me tobacco products claiming my ID looked fake, although I was able to show multiple credit cards to prove my identity, she very obviously wa...
Sheetz on Scalp Avenue Johnstown PA / food
Am
Oct 04, 2019
Today I ordered 2 hot dogs with chili, cheese, and onions and whoever made my food didn't put the chili on it. Also a couple days ago I ordered a salad from the same Sheetz and whoever made it put chips in my salad when I didn't order chips. What can be done about this because I...
Sheetz / food
Ke
Oct 04, 2019
I ordered boneless bites regular size I only got 6 pieces. That is a rip off are you serious. I paid $5 for 6 boneless bites???? Then to top that off they gave me tiny pieces. Like I'm furious. This can't be serious. They were nicely cooked just not enough. Also I need to complain about...
Sheetz / app
Ry
Oct 04, 2019
I had (488) points now I have 4(04) I HAVE NOT USED ANY POINTS I would like to know where my points went since I didn't spend them unless I cost 84 points to add a coupon to my card if so that wrong and I'll take my business elsewhere.. So can you tell me what happened and how to earn more points and get the ones I lost back since I DIDN'T spend them
Sheetz / appetizer sampler
Ja
Oct 04, 2019
I ordered an appetizer sampler with Mac & Cheese Bites, Popcorn Chicken, and Tater Tots. I only received TWO mac & cheese bites. This is VERY disappointing. I know that I am supposed to receive more than two mac & cheese bites with the appetizer sampler. I was looking forward to the mac ...
Sheetz / customer service is horrible
Je
Oct 03, 2019
Hi there just wanted to tell you about one of you're employee. She a manager at Blair st in Hollidaysburg Pa 16648 that's where she works at. Normally the night shift. But her name is Natasha. Every time I go in there she is always moody Little disrespectful to me always give me...
Sheetz / changing of fountain drinks
Mj
Oct 02, 2019
I am only making you aware that I always stop at this sheetz to purchase a diet caffeine free coke on my way to work and usually on my way home. Today I found that the machine has been changed and although it still carries coke and pepsi none of the beverages are caffeine free and diet...
Sheetz / drink makers
Do
Oct 01, 2019
This morning 10119 at approximately 9:30 a.m. I ordered my frozen caramel vanilla latte with peanut butter. only to be followed out by another customer who I had just overheard complain about something tell me that the girl who made my drink opened the can of peanut butter with her mouth...
Sheetz / extremely slow drive thru service
Te
Sep 29, 2019
Myself and my children waited more than 45 mins in the drive thru for our order I understand the food and beverage industry as I work in it myself and would never complain about something that I don't feel is necessary to address. But this was absolutely a ridiculously wait especially to...
Sheetz / I actually wanted to give some praise but it would not let me since I didn't have an invitation code.
Be
Sep 27, 2019
On Wednesday, 9/25/19, Tyler, came out to the air pump to try and help me get it to work because it was not registering the pressure as I tried to put air in my tires . He had the same problem with the compressor. He said that he will tell them to check the compressor and he looked at my...
Sheetz / frozen mocha
St
Sep 26, 2019
I have been ordering Frozen Mochas from sheetz every day for many years. Unfortunately on 09/25/19 after purchasing frozen mochas from 3 different sheetz because they tasted awful and I couldn't figure out why I was told sheetz switched to espresso in their drinks. Awful business choice...
Sheetz / service from jim was unacceptable
Ri
Sep 26, 2019
I was standing in line with my uncle and he was purchasing beer, he asked me what type of cigar his wife asked for and I told him exactly what it was. The employee by the name of Jim ask me for my ID as if I was the one purchasing which I was not. I did not have my ID on me but I am in my...
Sheetz / managers attitude
Tm
Sep 25, 2019
I went in there to buy cigarettes and was waiting in line and somebody said something to me being hostile so I tryed to ignore it. I got to the cash register trying to buy cigarettes and I just told her to please give me whatever so I can get out of the store without any issues being...
Sheetz / breakfast sandwich
Mo
Sep 25, 2019
I stop at the sheetz by Uniontown mall daily on my way to work with no issues today however I received the wrong sandwich and didn't check until I got all the way to work and it was too late nothing was correct no my meat, cheese or egg selection. Very disappointing. The girl seemed a...
Sheetz / food service area and front desk.
De
Sep 24, 2019
I love coming into sheetz for the mto food. I absolutely hate this store. Unfortunately it is the closest one to me. Everytime I come to this store and get food it is a mess. There is not enough staff. There are always 10 people waiting for food. It takes on average 10 to 15 minutes to get...
Sheetz / cleanliness
Ts
Sep 23, 2019
Sheets Store #495 has severely gone down hill. Not only is the parking lot grungy and stained but there is trash laying all over the place. The windshield washing fluid for the squeegees are always empty. Trash cans outside are over full and the bathrooms are starting to smell worse and...