Walmart
reviews and complaints

My experience with Walmart Grocery Delivery has been both frustrating and disappointing. I live in a rural area where transportation is challenging, and so the convenience of having groceries delivered to my doorstep would be a lifeline for me. I decided to give their Express service a try and paid $17.50 plus a $10 tip. I was given a delivery time of 2:58 pm, and I waited until 4:00 pm without receiving any communication about my order. Finally, I was able to get in touch with a few people, but they couldn't locate my order using the order number I was provided. I spoke to a woman on the customer service line who told me that my order would be ready in 30 minutes and would be delivered soon after. Shortly after hanging up with her, I received a text message saying that my order had been canceled, and a refund had been processed. However, when I clicked on the option to reorder, the page went blank, and nothing happened.

I tried to place a new order but could not recall all the items I had previously purchased. I received a confirmation email saying that my order would be delivered between 5:00 pm and 7:00 pm, and there were several substitutions made for items that were out of stock, which I accepted. However, when 7:00 pm came and went, and nobody delivered my groceries. I checked the status of my order, and it had not been fulfilled or returned. I was left stranded without any groceries despite having paid for them, and I have no idea when I will receive my order. This was particularly distressing for me since I have no other means of getting groceries, and people who come from an hour away to take me to the store get frustrated with me.

I hope Walmart improves their delivery service as promised on their website because I depend on this service. Even though I ended up paying $15 additional in tips for the second order, my money has not been refunded, and my initial order is still sitting idle. Walmart's delivery service site shows my account, which was not the case previously, and I can only hope that my order arrives soon. I feel this is a great service, but the execution needs to improve.

Walmart Grocery Delivery has been an absolute lifesaver for us after a terrible experience with another online grocery delivery service. We have been using the Walmart grocery website regularly for the past two months and have been blown away by the level of service provided.

The website itself is easy to navigate, with the option to use a "reorder" feature to quickly add previously ordered items to your cart. The $35 minimum order requirement is easily met and, once a pickup time and slot has been secured, the experience has been nothing but positive. Pickup dates and times are typically available within the next 4-5 days with extended hours from 7 am to 8 pm, making it convenient for those with busy schedules.

One of the biggest perks for us has been the competitive prices of the food items - with no up-charging or hidden fees. We've also appreciated the prompt and courteous service from Walmart's staff, particularly when it comes to the pickup process. The employees who bring out the groceries have been wonderful, carefully discussing any substitutions and making sure that items are loaded safely into our car. It's been especially great for us since we are in our eighties and are being especially careful during the pandemic.

The only downside we've encountered has been with certain items being out of stock and substitutions being made without our input. However, this hasn't been a major issue since we've been charged the regular price for the substituted items and have the option to decline them.

Another unexpected bonus was the ability to add non-food items to our order through the Walmart grocery site. It's been great being able to order non-grocery essentials, such as motor oil or pet food, along with our regular groceries.

Overall, we have been completely impressed with Walmart Groceries' delivery service and would highly recommend it to anyone. It's clear that the company values its customers and strives to provide excellent service - they have even gone above and beyond to accommodate any issues we've had. As a result of our positive experience, we've regularly given the service a five-star review, something we rarely do!

I have been using Walmart Grocery Delivery (grocery.walmart.com) for over a year now, and I have to say that my experience has been anything but positive. Despite being an early adopter of the service, the glitches and errors have continued to plague my orders, with very little improvement over time. In fact, the situation has become so bad that I have had to supplement my Walmart orders with deliveries from other grocery services like HEB and FiestaMart through Instacart.

I have even gone so far as to complain to Walmart's executive office, complete with images of my HEB receipts, but to no avail. The service is so unreliable that I am left scratching my head as to how they manage to get it so wrong so frequently.

Take my last three orders, for example. In the first instance, I received only a third of what I had ordered and was told that the driver had left my items with another customer. The replacements that I received were mostly out of stock. In the second instance, my order was not delivered at all, and I received no update or contact from Walmart until I called the next day. Even then, I was unable to get through to anyone at the Pickup and Delivery Dept. After being put on hold, I eventually received a text informing me that my order had been canceled. In the third instance, I received less than half of what I had ordered, with some items missing and no explanation as to why.

The frustration that I feel is compounded by the fact that I cannot choose the Walmart store from which I would like to order. I am stuck with one particularly lousy store that has little inventory and pages upon pages of "Out of Stock" items. Even worse, sometimes I am allowed to add an item to my cart, only to be told at checkout that it is no longer available. When this happens, I have to start the entire ordering process over again.

And if that weren't bad enough, even when my order is finally placed, I still receive missing items upon delivery because they have run out of stock. All in all, the entire experience is exhausting and infuriating.

In this day and age, with grocery delivery becoming more and more prevalent, I am disappointed that Walmart has not managed to get its act together after nearly two years of offering the service. It's frustrating for customers like me who are looking for a reliable and convenient way to do our grocery shopping. I hope that Walmart can learn from its mistakes and improve its service, but until then, I will be looking elsewhere for my grocery deliveries.

Recently our pharmacy had to cut back hours due to lack of available people to work. Unfortunately when the gates are pulled across the pharmacy it also cuts off access to products that are not under prescription. For example I cannot get my contact solution or my eye drops about 12 noon when the pharmacy opens. I can only get my contact solution at one other store and it is $4.00 more than Walmart. Isn't there some way that these non-prescription items be moved out of that area and put on a shelf so people can access them?

i tried several times to place an order online for cyber-Monday and picked out between 9 and 11 items original purchase should have cost me 410.00 but your security system continues to flag my purchase as suspicious activity. I called customer service and was told it would be fixed inside of 24 hours so i could still enjoy my cyber-Monday purchases. nothing was fixed on my account so i called back and spoke to a manager named Claudia #[protected] who told me nothing was fixed on my account, and she was going to contact your security team but it would take a Minium of 6 hours before they would contact her back. the sale for cyber-Monday ends in 4 and a half hours and if I don't get my order in on time it will ruin my kids Christmas because I waited and relied on Walmart to make my purchases for cyber-Monday.

On November 23 I ordered online a TCL 65"tv. It was to be delivered Saturday November 25. This was the first time I ordered online. It was delivered to the wrong house. I was on the phone holding for about 3 hours. All they wanted was to give a refund. This tv was a black friday item and no longer in stock. Someone got a free TV. I had nothing. I had to work black friday so I had to order online. Will not order again. Very angry customer.

Walmart driver stole half my grocery order. I was told they could refund but not replace. I'm homebound and this was my Thanksgiving dinner. Being epileptic my phone auto recordsed each interaction including agent suggesting I chase after Walmarts criminal driver, without my oxygen? The conversations with Whitney and A precious and their kids, they were home. Were abusive and bullying. I've received no response from emails sent after paying 19.95mo. of course that's now cancelled as they billed a second membership for Now for some reason.vspeaking to someone from Philippines call center who was aggressive and unable to listen condescending and patronizing but factually incorrect according to the bank it's crazy. Please assist and advise! Fraud and discrimination

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i bought a lap top back in 2020 with that purchase they asked me if i wanted the extended warranty for another two years i said yes but they dont tell you its only two years of the day you purchase your electronics . it comes with 1 year warranty i buy 2 more years should make it three years of warranty not two so somewhere some one did not pass his education because he does not no math and they wont help anyone so from here on end wall mart can go broke ill never shop there again and im going to the news with this they are stealing from the customers

I went for shopping at Walmart with my kids . When we were leaving parking lot my car run over a broken glass pieces and destroy one of my front tires. I called the manger and she took pictures and ask me to keep all receipts on all cost incurred . She said she will forward the case to the right department and I should expect a call. A company call me and said they are responsible for Walmart claims .After asking me if I have receipts he said the cleaning company will call me , no body call . I have been going there 7 times a week for the parts one and half months, they are tossing me up and done .

Today i bought these frozen fruit items to make a yogurt based fruit health snap with nuts and fruits.

Upon opening these bags a musky old smell was very dominate. Still frozen i tasted and no tasty flavor except freezer smell & taste. Discouraged i took kiwi out of my mixture and dragonfruit blended in with raspberries.

Both bag expiry was in 2025. I concluded both bags were thawed out in error and still put back in stock for selling. These bags had to thaw a long time to cause such a strong musky smell. Is it safe for consumption?

i strongly urge no consumer buy these great value frozen fruits i know i wont. Disappointed a large chain sold a unsafe musky product.

Hello,

I have ordered online the above mentioned TV on 4th October 2023 and I got delivery on 6th October 2023. I want to let you know that my TV screen is not working properly. I need to plug it off several times and plug it again to make it work. Can you please get back to me . I am attaching the receipts here with for your reference.

Regards,

Ansar Rauf

3315 McDowell drive

Mississauga, ON L5M 6R9

[protected]

[protected]@yahoo.com

I live in Dauphin Manitoba and I think we have the smallest Walmart in Canada. We would like a new big Walmart. Super Walmart would be great. we have been in desperate need for this store for years. This store serves many many communities that that surround Dauphin mb Otherwise people have to drive all the way to Brandon or Yorkton to go shopping which is terrible we don’t have a good selection of anything here and barely any food items. It would be great if we could get a New Store. Thank you so much.

I placed an on-line order for a number of items with instructions that I wanted delivery to my residence. All my items were summarized including a delivery charge of $14.99 which I was prepared to accept due to the number and weight of my items. Subsequent to placing my order I received a separate invoice for a $13.64 item with a $14.99 delivery charge which was originally part of my original order. The next notice advised me my items would be ready for pick-up at a store, not delivered. I tried twice to speak to their on-line customer service and spoke to different reps and was enquiring about this order being to my home or not, I was cut-off twice and sent to the end of the line (3,3 and then 7) I obviously got fed up with that service and gave up. This morning I tried to call the local store with no luck. It would seem to me "customer service" does not exist at Wal-Mart in any form, I will not be shopping there in the future.