Makro Online

I purchased as Skyworth 75" TV which has malfunctioned. Despite numerous attempts to have this resolved via your customer care and multiple emails requesting for the same issue, it has not been attended to 4 weeks later. Invoice number 0LLC07W724 - Purchase date 30/7/2024. This has to be the worst after sales service as this is going on since 2/2/2026.

On Saturday, 21 December 2024, I visited Makro Centurion. I selected water and dog biscuits from the shelves based on the labels displayed. At the till, there was confusion because the label, product, and price did not align. Despite my attempts to explain the issue, the staff did not seem to understand.
A manager was called to assist, but his approach was unprofessional. Without listening to my explanation, he immediately dismissed the matter and attempted to deflect using corporate rhetoric. When I objected to his attitude and refused to accept his explanations (as he refused to listen to me the customer first), he abruptly left, leaving the staff to handle the unresolved issue.
This raises concerns about the professionalism and competence of the management at Makro and how they value their customers (and staff)
The conduct of the manager was highly unprofessional and reflective of the priorities within Makro's management structure—centered on ego, money, and internal prestige rather than customer care or staff welfare. It is evident that your female staff members are not valued appropriately.
The two ladies who assisted me were exceptional. They demonstrated professionalism, empathy, and dedication, doing their best to represent the company and manage the situation effectively. They deserve recognition and consideration for management roles far more than the individual currently in that position.
If there is any integrity or common sense within your organization, this manager should be relieved of all duties immediately. Even the runner who assisted maintained a standard of professionalism that aligns with proper business ethics, unlike the manager in question.
The individual who stepped in to handle what the manager was supposed to do, Thapelo Mofokeng, demonstrated exceptional competence and professionalism. She exemplifies true management material, far exceeding the performance of Enough Modibane, who's behavior was unprofessional and indicative of someone ill-equipped for the responsibilities of a managerial role. Rewarding such behavior reflects poorly on Makro's standards and priorities.
Employees like Thapelo Mofokeng, who step up and embody professionalism, deserve recognition and opportunities for advancement. Meanwhile, retaining individuals like Enough Modibane in managerial positions undermines the company's reputation and commitment to ethical business practices.
I strongly urge you to review the camera footage from Saturday, 21 December 2024, starting at 14:00. This will provide clear evidence of the conduct of the manager in question, highlighting his unprofessional behavior. It is disappointing that someone so clearly unsuited for their role is rewarded and promoted at the expense of more capable employees and, ultimately, to the detriment of your customers—who are the source of your revenue.
This review would also showcase the efforts of staff members like Thapelo Mofokeng, who went above and beyond to handle the situation professionally despite the shortcomings of their supposed leader.
No competent manager or leader would exhibit the behavior demonstrated by this individual within your organization. Such actions are a disservice to both your customers and the dedicated employees who strive to uphold the company's reputation. This reflects poorly on the standards expected from those in leadership positions at Makro.
Additionally, the responsibility for ensuring that prices, labels, and products on shelves are accurately aligned falls on your staff, and the failure to maintain this basic standard reflects disgraceful incompetence. Whoever is responsible for this oversight should be held accountable, as it directly impacts the customer experience and undermines trust in your organization.
I can not help to notice looking at the huge amount of complaints and lack of resolving them, that you really just laugh off all complaints.

Formal Complaint Regarding Undelivered TV Order and Poor Service

Dear Makro Customer Service Team,
I am writing to formally lodge a complaint regarding the unacceptable handling of my recent order (Order Number: MAK 8461373, Waybill Number: NA0122704). Below are the details of the situation, along with my concerns:

Order and Delivery Promise:
I placed an order for a TV on 29th [Month], with a promised delivery date of 2nd [Month].
On the 2nd, I called to inquire about the status, as the tracking app only showed the order as "packed." The call center agent assured me the issue would be escalated and the item would be delivered the next day.

Financial Impact:
I arranged for a technician to install the TV on the evening of 2nd [Month] and paid a call-out fee.
When the delivery failed to arrive, I rescheduled the technician for the 3rd, 4th, and 5th, incurring additional call-out fees.
Repeated Failures in Communication:

Despite numerous calls to your customer service and assurances from your team, the issue remains unresolved.
I contacted Deli Express (Value Express - Logistics), only to discover they had no record of the waybill number. This reflects a serious lack of coordination between Makro and your courier service.

Escalation:
I have now instructed my lawyer, Jan Nel of Swart Redelinghuys and Nel, to file a claim for the costs incurred due to this issue.
I will also escalate this matter to your CEO via LinkedIn, report it to the Consumer Goods Council, and share my experience with the Featherbrook Estate community forum (comprising 1,003 homes).
Given my history of purchasing 13 appliances from Makro, this is the most disappointing service I have ever experienced. As a loyal customer, I expect better service and accountability.

Resolution Sought:
I demand the following:
Immediate delivery of my order with clear communication on the delivery timeline.
Reimbursement of all call-out and installation fees incurred due to the delays.
Contact details for Deli Express management to address their failure to handle this delivery.
Please respond promptly with a solution to this matter. If I do not receive a satisfactory response, I will proceed with the outlined actions.

Sincerely,
Marina Sander
Contact: [protected]
Email: [protected]@gmail.com

I received this item damaged and I returned the item on the 3rd Feb. I’m still fighting with Makro for a refund. I’ve been sending emails with no response. Everyday I’m promised to be called back but no one calls me back or emails me.

We have had the Makro account for several months now and we still have not received statements. I went through the trouble of ubering there today and instead of issuing me with a statement, which we URGENTLY NEED for a rental application, I was told "They promise they will send it". No statements have been received to date.

Please send the statements immediately.
[protected]@gmail.com and cc [protected]@gmail.com

Mrs A Luckhoff

Good Day,
I am awaiting feedback for my refund of R 609. Makro delivered an incorrect item instead of the item I purchased online, they collected the item 14 days ago however have not provided feedback regarding my refund.
I ordered gold rail and they delivered a black rail, when I called in 30/04 the consultant confirmed the supplier received the returned item.

Order OD434000254874475100 was delivered incomplete on 29 March, I called in reference IMI3 the following Tuesday and to date I have followed up twice. There is no feedback regarding my enquiry. You either need to deliver the missing item or refund me. But it cannot take over a week to get back to a customer, talk about bad customer service. The only box that had liquor I took a photo off. The 2 x Tokara was never delivered.

I bought a Cellphone from Mako and found that the phone what heating up when you charge it.I create a return ticket (ref :RT#[protected]) on the 21 January 2025. It is now the 24 February 2025 and I can't even get the mt talk to me about this issue.Ether they close the Whatsapp chat or leave you on hold until all your airtime is finish.
What action can I take against Makro for this. Who can be held responsible?

Good day
Please find attached waybill document for your reference that refers to order number MAK8881022. Can you please let me know if I will be passed a credit or will they deliver me a new vacuum cleaner. As I need to know because I would like to know if I must go into Makro Centurion and pick up another Vacuum Cleaner. And if you are going to deliver another one when will I receive it?
I am not happy as I bought a vacuum cleaner and you can see the pictures it was damaged when it arrived. I log for them to collect the damaged vacuum cleaner on the 17.1.25. Your call center keeps me on the line for 12 minutes and then they put down. NOT GOOD SERVICE AT ALL. I want to return the vacuum cleaner to Centurion but I get told I can't do that as it was bought on line I have paid for the vacuum cleaner so I just want to get a credit for it so I can go an get a new vacuum cleaner. Is it so hard to understand. Can someone please phone me snd let me know what is going on. As this has gone to far too long. You have taken my money but will not help me now as it arrived damaged. As I have the right to get a new vacuum cleaner.

I ordered an item (air fryer) on the 25th December 2024 to be delivered on the 8th of January 2025. Today is the 13th and still haven't received my order. I've tried calling many times but no one is giving me any solution. One day they sent me an email that my order has been canceled and i will receive my money within 7-14 days. Then the following day they sent another email that my order has been packed. I called to find out what the issue is and they told me that my order is still on progress.. I just want my order please. Thank you