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Makro Online
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2.5 722 Reviews

Makro Online Complaints Summary

268 Resolved
453 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:21 am EDT
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Makro Online Poor online service delivery

I placed an order of two items on the 6th of March 2024. Both items were expected to be delivered by the 12th of March as they had said on email. Delivered the first item on the 8th but still awaiting second delivery of the other item. Been texting Markro on WhatsApp since the 15th to get clarity of what’s delaying delivery and still awaiting feedback. Today the 18th of March I asked for a refund rather,and they’re still telling me about “escalating the matter and should wait for feedback “This is bad service. I never ordering anything online from Markro and advice other customers not to!

Desired outcome: I demand a refund

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4:35 pm EDT
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Makro Online Terrible service delivery

Hi I placed my order on Sunday, 9 March from Makro. My order was split into 2 and the second delivery took place on Wednesday 12 March. Upon contacting Makro I was informed that my parcel was picked with by the courier people to which I was informed that the order was cancelled as the parcel was not ready. Today is Thursday, 14 March at 10pm and I have yet to get my order which was promised by Makro. It's so frustrating as I have been calling the whole week and everyday it's a different story. Such terrible service, and no official people to complain too. As you get back to same agent who lied to you about your order. They keep saying they understand, how if you are not going through it yourself.

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6:16 am EST
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Makro Online Order late/No response from customer service

I placed and paid for items at Makro on 17 Feb. Delivery as advertised by them should have been in 2-5 days. After 7 days of no receipt of goods, I lodged a query through their customer service. After 2 days of no response from customer service, I lodged another query. A day later I received a "response" from customer service that (didn't tell when i'll receive my goods but) told me that they will escalate my complaint. So its now the 29 Feb, still no goods, still no response from customer service. I ordered goods on Temu in China. It came across the sea, cleared customs and was received earlier. I don't expect any response from them, so i'm probably going to wait a few days and take the complaint to the consumer council. I'm only making this so people are aware to be careful when buying from them

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12:51 am EST
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Makro Online Rotating 360° magic spin mop and plastic bucket set-green - purple

I was so excited when I received my package yesterday morning because I had been waiting for it for 2 days, I couldn’t wait to try it out and did so later on in the day. Was I not disappointed. The quality of the product is something I can tolerate because of the value of the price but I certainly did not expect the bucket to be leaking on my floor after putting in water into the bucket. Not just leaking, but a whole pool of water within seconds. I can’t even tell what is causing this leak is coming from. Truly beyond frustrated that I don’t get the full experience of utilising this product when it’s leaking… which somehow the total opposite of what it is supposed to offer - convenience. Now I need to be more focussed on wiping water leaking from the bucket and not quickly cleaning up my floor. @Makro, is this the quality that’s being offered? Will gladly take a refund if this issue cannot be resolved.

Desired outcome: Replacement of the product with a bucket that is actually NOT LEAKING.

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9:19 am EST
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Makro Online - Refund

Herewith I as consumer wish to open a complaint against Makro. Since 20 January 2024 I've send several emails and made several recorded telephonic calls to Makro online to try to cancel a order that was already cancelled by me on the 20th of January 2024 with reference no 3746050. They did not cancel the order and it was courier to Port Elizabeth and then...

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4:09 am EST
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Makro Online - Raleigh shadow mtb 20 black /blue

1.I Bought the bicycle -raleigh on the 26/11/23 at Makro carnival .around the 15 ,my boy told me that the bicycle is broken and when i checked it ,i found that the chain is not moving .ON THE 20/01/24 I took the bicycle to makro carnival and upon my arrival they told me there is a technician who can check it . The guy called technician came and told me he...

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6:21 am EST
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Makro Online lg fully automatic washing machine

I reported that my machine is not working properly on the 5th of january to makro customer services to date I have not had a technician sent out to my place to see the issue is I have also made numerous calls to makro which you can trace on phone call recordings I keep on getting told different stories and that they will escalate the mattter today is the 18th january and still nothing I am furious I have paid for an extended warranty for the product and this is the service I am receiving it is totally unacceptable I am now faced with a problem where I have a washing machine that I paid lots of money for and I have to be doing washing by hand

Desired outcome: UNSATISFACTORY SERVICE RECEIVED FROM MAKRO CUSTOMER SERVICES

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4:11 am EST

Makro Online Order not received/refund not received

I did a big order on the 13th of December and received everything accepted the Bestway swimmingpool. On the 20th someone phoned me and told me that the swimming pool will be delivered before Christmas but that did not happen. On the 29th of December I tried to cancel the swimming pool but I never received a refund or communication that it actually was canceled. So I started enquiring about it again

Claimed loss: Swimming pool

Desired outcome: I just want my order

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7:22 am EST

Makro Online Makro online

MAK5800522, I placed an order on the 20th of Decemer 2023, Online for a Sumsung phone worth R2000 and I have not received my order.

I paid for it and was told it will be delivered withing 3 - 5 business days. Today is the 08 January 2024 and after calling the national call centre everyday and escalating the matter I have no resolution from them.

R100 wasted on airtime to call the call centre

I ask for escalation or supervisor/management feedback and STILL NOTHING

Claimed loss: I lost R2000

Desired outcome: Get my product and fair compensation for all the phone calls to get information WRT the bought product

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9:53 am EST

Makro Online Re: Service and Treatment Received from Makro - Specifically Byron Doan

Good-Day,

I would like to lodge a compliant as it relates to the services I received today. I placed an order on-line and called to request that my order be delivered. I called again today to enquire on the status. My call was answered by a Byron Doan wo not only was unprofessional but also showed no regard to my frustration or dissatisfaction. I explained to him that I had called to request that my order be delivered. This was confirmed and 3 of my items were delivered. He informed me that the rest of the items reflected as having to be collected. This made absolutely no sense to especially when he himself confirmed that my call was logged. I then asked to speak to the manager/ be given the name and details of his manager (which he refused to provide). When I asked how I can escalate matters he then informed me that I must use the same number that I used (which is the contact center).

Desired outcome: 1. I would like further action to be taken against Byron Doan 2. I would like the store to fulfill their undertaking to have the goods delivered at the same address they delivered the other 3 items ordered at the same time.

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7:49 am EST

Makro Online Online shopping app deducted twice the payment

Order No MAK5566256,

Your request (3552886) - 28th of November

Double payment went off my account for online shopping. I logged a call on the 23rd of November and I have contacted your office on the 27th November at 12:08- Lady was going to send me an email...i received nothing.

06 December at 11:52. The call centre was going to log a complaint and the supervisor was going to get back to me..nothing came of that.

08 December 15:26 again the new call operator was going to send communication to finance complaints and copy me into communication as well as supervisor was going to get back to me...nothing came of that either.

All three time I was informed that the matter will be attended to within the next 48hours.

Your service is absolutely horrific.

Claimed loss: Loss of R 5000

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2:29 am EST
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Makro Online Charged double twice online...where's my refunds!

On Black Friday I placed two online orders with Makro. With the first, the funds for the order were taken off but the order only showed processing and then cancelled with the funds still taken out of my account. The second order was charged for twice. I've phoned and emailed countless times.I've also sent the erroneous proof of payments numerous times to Ayanda, Gomolemo, Norman and Zoe with no resolution weeks later. How can a huge Dutch brand such as this have such horrific customer service and be allowed to take thousands from customers! After this I'm no longer a customer of Makro and I will spread my word...

Claimed loss: Almost R3000

Desired outcome: refunds

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9:21 am EST
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Makro Online - Discourteous behaviour at makro bloemfontein on 6/12/2023.

I had the misfortune of visiting Makro Bloemfontein today 6/12/2023. I recently purchased a 75cm TV from Makro together with other items that will be delivered on 8/12/2023. Amongst the items were brackets to affix my TVs to the wall. The contractor said I should fetch the brackets and he can install it in the meantime, while we were waiting for the TV...

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12:40 pm EST
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Makro Online - Online order

I placed an online order on the 24th of November. Makro website indicates it will take 2-5 working days for my order to be delivered. I kept checking my order status and noticed ut said "order packed" its been like that ever since the 25th of November. Today it's the 5th of December. I called Makro on the 2nd of December and I was told the courier company...

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6:56 am EST
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Makro Online - Online order not delivered mak5544965

I placed an online order on 21/11/2023 for a vacuum cleaner that I urgently needed as mine broke on 22/11/2023. I gave special instructions asking that the order must please be delivered between 08:00 and 16:00 weekdays. On Thursday 23 November 2023 I was contact at 17:34 to 17:49 by the courier partner for delivery and I was unfortunately not with my...

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2:56 pm EST
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Makro Online - None delivery of goods ordered

I regret buying from makro,bought a treadmill on the 24th November 2023, and on the 25th I received a failed delivery notification, I was surprised how as I never received any call from makro. In any event Monday I take an initiative to call and was provided with the driver’s contacts,whom I contacted and he informed me that he will call me back which he...

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3:35 am EST
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Makro Online Cancellation of order with no refund

In late September 2023 I enquired about an order which was not yet delivered. The service agent simply cancelled my order and I received an sms that the order had been cancelled. Various calls to customer service have informed me that I have already been refunded, or that they would get back to me, or blamed the courier service, or that they would escalate to the relevant department. To date the makro app still shows that my order is in progress, although they did the cancellation, and all attempts to rectify this have yielded no results. It is now mid November with still no resolution.

Claimed loss: Approximately R1500

Desired outcome: Refund

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4:21 am EST
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Makro Online Connex 14 Celeron 4/128SSD All I Need Bundle (Laptop)

I bought a laptop online through Makro on the 30th of October and I received sms & email that my order was confirmed and the expected delivery date was November 4th.

Until this day the status has not been changed.

I called Makro on the 6th of November and they said it is a late delivery and they have escalated the matter to the seller.

07th November I called again only to find out the matter has not been resolved.Nobody is giving me a straight answer as to what is really happening,did I get scammed or something?.

On the 8th I sent an email requesting for the seller's contact details so I can follow-up myself,I still have not received any response.

Makro has my money but I dont have the product.This is totally unacceptable because I have paid .

Desired outcome: I want my laptop to be delivered to me asap if not I want a refund.

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3:18 am EST
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Makro Online Not delivered as per online promise

I bought 3 items online, which 2 was delivered speedily, the third itme, a suitcase set has not been received as yet. Makro promised delivery on the 4th November. I followed up telephonically on Monday the 06th of November 2023. Was only advised that Makro will be in contact. Received an email that Marko will be in contact with me. NO one has contacted me. Makro have my money and I am without a product. False advertising and false promises according to me. I require the suitcase set for my holiday starting Friday the 10th November 2023.

Order number MAK5432009

Will definitely be sharing my bad experience with anyone who want to deal with Makro. I will rather in future deal with Takelot, what a breeze and a pleasure compared to Makro

Claimed loss: Not as yet, let's see when I go on leave without suitcases to protect my assets, I am taking with me for example jewelry, designer clothes etc.

Desired outcome: I want my suitcases before I go on leave, and an aplogy for false advertising and false delivery expectations by Makro

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1:13 am EDT
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Makro Online Refund

MAK5361602 my refund is small but the frustration of getting it back is no joke! Makro should consider closing their online purchase site, they do not have the capacity to deal with exchange and especially refunds! The delivery and pick up on my purchase was outstanding but everything after that pure frustration! This is creating a really bad name for Makro (Massmart). I certainly will never support online line purchases again.

Desired outcome: Refund or voucher

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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