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Makro Online
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Makro Online Complaints Summary

268 Resolved
451 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:51 am EST
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Makro Online Rotating 360° magic spin mop and plastic bucket set-green - purple

I was so excited when I received my package yesterday morning because I had been waiting for it for 2 days, I couldn’t wait to try it out and did so later on in the day. Was I not disappointed. The quality of the product is something I can tolerate because of the value of the price but I certainly did not expect the bucket to be leaking on my floor after putting in water into the bucket. Not just leaking, but a whole pool of water within seconds. I can’t even tell what is causing this leak is coming from. Truly beyond frustrated that I don’t get the full experience of utilising this product when it’s leaking… which somehow the total opposite of what it is supposed to offer - convenience. Now I need to be more focussed on wiping water leaking from the bucket and not quickly cleaning up my floor. @Makro, is this the quality that’s being offered? Will gladly take a refund if this issue cannot be resolved.

Desired outcome: Replacement of the product with a bucket that is actually NOT LEAKING.

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9:19 am EST
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Herewith I as consumer wish to open a complaint against Makro. Since 20 January 2024 I've send several emails and made several recorded telephonic calls to Makro online to try to cancel a order that was already cancelled by me on the 20th of January 2024 with reference no 3746050. They did not cancel the order and it was courier to Port Elizabeth and then...

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4:09 am EST
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1.I Bought the bicycle -raleigh on the 26/11/23 at Makro carnival .around the 15 ,my boy told me that the bicycle is broken and when i checked it ,i found that the chain is not moving .ON THE 20/01/24 I took the bicycle to makro carnival and upon my arrival they told me there is a technician who can check it . The guy called technician came and told me he...

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Is Makro Online legit?

Our verdict: Complaints Board's thorough examination reveals Makro Online as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, Makro Online stands out for its commitment to quality and security. Clients considering Makro Online should delve into its customer service record to gauge compatibility with their expectations.

Makro Online earns 93% level of Trustworthiness

Perfect Trust Endorsement: Makro Online achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Makro.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Makro Online website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Makro.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Makro Online as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Makro.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Makro Online's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • Be aware that Makro Online's website appears to be selling firearms. While it's important to exercise your Second Amendment rights, it's equally important to ensure that you are doing so safely and responsibly.
  • We conducted a search on social media and found several negative reviews related to Makro Online. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:21 am EST
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Makro Online lg fully automatic washing machine

I reported that my machine is not working properly on the 5th of january to makro customer services to date I have not had a technician sent out to my place to see the issue is I have also made numerous calls to makro which you can trace on phone call recordings I keep on getting told different stories and that they will escalate the mattter today is the 18th january and still nothing I am furious I have paid for an extended warranty for the product and this is the service I am receiving it is totally unacceptable I am now faced with a problem where I have a washing machine that I paid lots of money for and I have to be doing washing by hand

Desired outcome: UNSATISFACTORY SERVICE RECEIVED FROM MAKRO CUSTOMER SERVICES

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4:11 am EST

Makro Online Order not received/refund not received

I did a big order on the 13th of December and received everything accepted the Bestway swimmingpool. On the 20th someone phoned me and told me that the swimming pool will be delivered before Christmas but that did not happen. On the 29th of December I tried to cancel the swimming pool but I never received a refund or communication that it actually was canceled. So I started enquiring about it again

Claimed loss: Swimming pool

Desired outcome: I just want my order

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7:22 am EST

Makro Online Makro online

MAK5800522, I placed an order on the 20th of Decemer 2023, Online for a Sumsung phone worth R2000 and I have not received my order.

I paid for it and was told it will be delivered withing 3 - 5 business days. Today is the 08 January 2024 and after calling the national call centre everyday and escalating the matter I have no resolution from them.

R100 wasted on airtime to call the call centre

I ask for escalation or supervisor/management feedback and STILL NOTHING

Claimed loss: I lost R2000

Desired outcome: Get my product and fair compensation for all the phone calls to get information WRT the bought product

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9:53 am EST

Makro Online Re: Service and Treatment Received from Makro - Specifically Byron Doan

Good-Day,

I would like to lodge a compliant as it relates to the services I received today. I placed an order on-line and called to request that my order be delivered. I called again today to enquire on the status. My call was answered by a Byron Doan wo not only was unprofessional but also showed no regard to my frustration or dissatisfaction. I explained to him that I had called to request that my order be delivered. This was confirmed and 3 of my items were delivered. He informed me that the rest of the items reflected as having to be collected. This made absolutely no sense to especially when he himself confirmed that my call was logged. I then asked to speak to the manager/ be given the name and details of his manager (which he refused to provide). When I asked how I can escalate matters he then informed me that I must use the same number that I used (which is the contact center).

Desired outcome: 1. I would like further action to be taken against Byron Doan 2. I would like the store to fulfill their undertaking to have the goods delivered at the same address they delivered the other 3 items ordered at the same time.

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7:49 am EST

Makro Online Online shopping app deducted twice the payment

Order No MAK5566256,

Your request (3552886) - 28th of November

Double payment went off my account for online shopping. I logged a call on the 23rd of November and I have contacted your office on the 27th November at 12:08- Lady was going to send me an email...i received nothing.

06 December at 11:52. The call centre was going to log a complaint and the supervisor was going to get back to me..nothing came of that.

08 December 15:26 again the new call operator was going to send communication to finance complaints and copy me into communication as well as supervisor was going to get back to me...nothing came of that either.

All three time I was informed that the matter will be attended to within the next 48hours.

Your service is absolutely horrific.

Claimed loss: Loss of R 5000

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2:29 am EST
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Makro Online Charged double twice online...where's my refunds!

On Black Friday I placed two online orders with Makro. With the first, the funds for the order were taken off but the order only showed processing and then cancelled with the funds still taken out of my account. The second order was charged for twice. I've phoned and emailed countless times.I've also sent the erroneous proof of payments numerous times to Ayanda, Gomolemo, Norman and Zoe with no resolution weeks later. How can a huge Dutch brand such as this have such horrific customer service and be allowed to take thousands from customers! After this I'm no longer a customer of Makro and I will spread my word...

Claimed loss: Almost R3000

Desired outcome: refunds

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9:21 am EST
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I had the misfortune of visiting Makro Bloemfontein today 6/12/2023. I recently purchased a 75cm TV from Makro together with other items that will be delivered on 8/12/2023. Amongst the items were brackets to affix my TVs to the wall. The contractor said I should fetch the brackets and he can install it in the meantime, while we were waiting for the TV...

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12:40 pm EST
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I placed an online order on the 24th of November. Makro website indicates it will take 2-5 working days for my order to be delivered. I kept checking my order status and noticed ut said "order packed" its been like that ever since the 25th of November. Today it's the 5th of December. I called Makro on the 2nd of December and I was told the courier company...

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6:56 am EST
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I placed an online order on 21/11/2023 for a vacuum cleaner that I urgently needed as mine broke on 22/11/2023. I gave special instructions asking that the order must please be delivered between 08:00 and 16:00 weekdays. On Thursday 23 November 2023 I was contact at 17:34 to 17:49 by the courier partner for delivery and I was unfortunately not with my...

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2:56 pm EST
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I regret buying from makro,bought a treadmill on the 24th November 2023, and on the 25th I received a failed delivery notification, I was surprised how as I never received any call from makro. In any event Monday I take an initiative to call and was provided with the driver’s contacts,whom I contacted and he informed me that he will call me back which he...

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3:35 am EST
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Makro Online Cancellation of order with no refund

In late September 2023 I enquired about an order which was not yet delivered. The service agent simply cancelled my order and I received an sms that the order had been cancelled. Various calls to customer service have informed me that I have already been refunded, or that they would get back to me, or blamed the courier service, or that they would escalate to the relevant department. To date the makro app still shows that my order is in progress, although they did the cancellation, and all attempts to rectify this have yielded no results. It is now mid November with still no resolution.

Claimed loss: Approximately R1500

Desired outcome: Refund

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4:21 am EST
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Makro Online Connex 14 Celeron 4/128SSD All I Need Bundle (Laptop)

I bought a laptop online through Makro on the 30th of October and I received sms & email that my order was confirmed and the expected delivery date was November 4th.

Until this day the status has not been changed.

I called Makro on the 6th of November and they said it is a late delivery and they have escalated the matter to the seller.

07th November I called again only to find out the matter has not been resolved.Nobody is giving me a straight answer as to what is really happening,did I get scammed or something?.

On the 8th I sent an email requesting for the seller's contact details so I can follow-up myself,I still have not received any response.

Makro has my money but I dont have the product.This is totally unacceptable because I have paid .

Desired outcome: I want my laptop to be delivered to me asap if not I want a refund.

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3:18 am EST
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Makro Online Not delivered as per online promise

I bought 3 items online, which 2 was delivered speedily, the third itme, a suitcase set has not been received as yet. Makro promised delivery on the 4th November. I followed up telephonically on Monday the 06th of November 2023. Was only advised that Makro will be in contact. Received an email that Marko will be in contact with me. NO one has contacted me. Makro have my money and I am without a product. False advertising and false promises according to me. I require the suitcase set for my holiday starting Friday the 10th November 2023.

Order number MAK5432009

Will definitely be sharing my bad experience with anyone who want to deal with Makro. I will rather in future deal with Takelot, what a breeze and a pleasure compared to Makro

Claimed loss: Not as yet, let's see when I go on leave without suitcases to protect my assets, I am taking with me for example jewelry, designer clothes etc.

Desired outcome: I want my suitcases before I go on leave, and an aplogy for false advertising and false delivery expectations by Makro

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1:13 am EDT
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Makro Online Refund

MAK5361602 my refund is small but the frustration of getting it back is no joke! Makro should consider closing their online purchase site, they do not have the capacity to deal with exchange and especially refunds! The delivery and pick up on my purchase was outstanding but everything after that pure frustration! This is creating a really bad name for Makro (Massmart). I certainly will never support online line purchases again.

Desired outcome: Refund or voucher

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4:17 am EDT
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Makro Online Makro online shopping

I purchased and paid for a vacuum cleaner on the 20 Sep, it is now 27 Oct and my order has not moved off ‘in progress’ since the day the order was placed. After numerous calls and emails to useless staff who give a standard ‘ I will escalate it’ response I am at my wits end. Have I been scammed? Is makro still a legitimate reliable company.? Because as of now they’ve stolen R2860 from me! If I don’t hear anything back asap I will have to lay a charge of theft.

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4:08 am EDT
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Order MAK 520 1947. On 17 September 2023 i bought a R775 powerbank from Makro online for a friend, since she already has it I returned the powerbank a week later with packect not even opened. The online supplier told me he received the package back in good order on 26 Sept. Since 26 September upto now a month later, I have been calling & emailing Makro...

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7:04 am EDT
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Makro Online Unsatisfactory service and product refund at Makro Bloemfontein

I bought a "flowclear" pool pump from Makro Bloemfontein and tried to exchange it when I found that it was faulty and failed to operate at all. When I tried to exchange it Makro Bloemfontein informed me that it had to be sent away for approximately 6 weeks. I decided that this was way too big of a hassle for a new product and emailed them requesting a full refund. They have since only responded to me once saying that my email will be delivered to the department in charge of the product. I have sent various other emails since then which I am glad to share with you if you would provide me with an email address.

This has now been an ongoing waiting game for almost 2 weeks. I hope you also find this unacceptable and will help me find a resolution for this. I will surely not support Makro again after this but would like to get a full refund for this product so I can put this behind me.

Desired outcome: Please refund

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