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Makro Online Complaints & Reviews

Makro Online / order number: mak2003377. over a month late and no contact.

Schalk Zwiegelaar on Mar 14, 2019

This complaint is directed at the Springfield branch of Makro, Durban, KZN. On the 8th of February 2019 an order was placed to this branch for the purchase and delivery of a twin tub washing machine. Payment was made via INSTANT EFT. The price was R2299.00, with a delivery fee of R173.00...

Makro Online / dinner set

phindiweflor on Mar 13, 2019

I purchased a dinner set on the 2nd of january 19 and I received the wrong order on the 29th january 19 the wrong order was collected till this day I have not received my order and they promised to refund me but still nothing is happening... I wonder if this is a scam or what, I am even...

Makro Online / online package which has not been delivered

Sadeqah Du Toit on Mar 11, 2019

I made an online purchase on the 23rd of February. I received the order number MAK2013866 The estimated delivery date was the 5th of March. On the 5th of March I called to find out when I can be expecting my package, I was told the package has been despatched and I can contact the courier...

Makro Online / false advertising

Neshaylin Raidoo on Mar 5, 2019

I am unsatisfied with the advertising that makro has on the online website. It is false advertising. Note that I have went on to the makro website on the 28/02/19, to view the televisions. Once on the television web page, I then saw the 49" lg smart 4k uhd led tv - product id -...

Makro Online / bad device and poor delivery times

Greg Lauren Cox on Feb 25, 2019

Re: REF: MAK2006305 - I placed an online order the 14th Feb and the expected delivery was indicated to be before the 21st Feb. I payed via EFT the next morning. On the 20th the consultant said my order is not yet matched with the finance dept. I asked for feedback via email and received...

Makro Online / poor delivery service

Lanti on Feb 22, 2019

RE: Reference 40774 Order #MAK2003640 I placed an order on 9 Feb 2019, your delivery time frame is 2-5 working days. The order showed that it would be due for delivery 15 Feb 2019. After failing to deliver the 15th I called the 19th since I did not receive any feedback regarding the...

Makro Online / lenovo miix 320 10.1

Zaakirah Mohamed on Feb 19, 2019

Good day I brought my Lenovo in 6 weeks ago as it was still under warrantee and not working properly. It is being sent back and fourth to makro then lenovo. I actually don't want to this product anymore and would like a cash refund. I am very unhappy with the services that I have received...

Makro / bosch gsr-1800 li-ion cordless drill.

leon alberts on Feb 15, 2019

I purchased a Bosch Cordless Drill at Makro Centurion in April 2018. I was told the drill had a year guarantee. The battery charger stopped working and I returned the drill in its original casing on the 4 01 2019, Makro then sent the drill off to BSC service centre. After not getting any...

Makro Online / delivery


Good day I placed and pay an order monday 11 February for a washing machine. The delivery date was for the 18 February. I immediately send a mail to request delivery for saturday, 16 February, because it is for my daughter, and she is a student, not available on monday. I am in Nelspruit...

Makro Online / account statement

LynKill on Feb 14, 2019

We would like to receive our statement on email adress: [email protected] we have requested this telephonically, but still no statements have been sent to us. we need to see what is going on on the account but with no prevail please could this matter be seen to and...

Makro Online / score energy drinks

Fanna Young on Feb 14, 2019

I contacted makro about a online advertisement of score energy drinks at a price of twenty rand and seventy-five cents for a six pack . I tried purchasing and ordering online but the page kept having problems as soon as you click on it. So I emailed customer care and they told me to try...

Makro / hisense refrigerator ordered online

drray777 on Feb 14, 2019

I ordered a Hisense refrigerator from Makro online. The refrigerator arrived and was scratched. Then the fridge did not cool properly and there was a build up of ice in the refrigerator main compartment. I sent through a complaint to Makro online and they replied and asked a tech to come...

Makro Online / dstv explora 2

Jacquesb on Feb 13, 2019

I ordered a DSTV expolora 2 via Makro South Africa's online website. Order no MAK 2001047. A deduction was made from my account for the amount in question the next day. When I chect the status ot the order it says "processing awaiting payment". This was a week ago the order was placed. I...

Makro Online / online order still not received

Anna85 on Feb 13, 2019

This is by far the worst service I have ever received in my life! Our company gets our monthly groceries from makro, which I order online, and every month there is an issue with something. Last week on the 6th feb, we made the payment for r8085.05, and the pop was sent to #. Monday on the...

Makro Online / online sales

Cheryl89 on Feb 13, 2019

I ordered a ladder mak2001263 from makro on the 5th of feb 2019. On friday the 8th I called in to change the delivery address and the recipients details. I had to call twice, first I spoke to a lady and she assured me the changes is made. I went online to get no changes still the original...

Makro Online / deneys full cream milkshake

Mishqa on Feb 11, 2019

I was at your store in ottery literally 30 mins ago. I purchased a few household items and obviously something for the road. Being pregnant is not easy in this heat. To my surprise once opening my milkshake of R24.95, it's sour! This is not the first time it happens where goods are...

Makro Online / hisense 58" uhd smart tv

Krishan Ranasinghe on Feb 10, 2019

Order No. MAK1083953 I have purchased this TV in November and was delivered on the 2nd of December. the TV has 3 problems from the start: 1. TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device. 2. USB 3 port "throws the usb device...

Makro Online / no refund after returning two items to my nearest makro, which I bought online

ECane on Feb 8, 2019

On 2019.01.27 I returned two faulty bubblegum tablets, which I bought online, to my nearest makro (silver lakes in pretoria). I was assured that the transaction would be reversed to makro online and that my refund back to my credit card, would be done within 7 working days. By yesterday...

Makro Online / no delivery of fridge

Gavaza Khubayi on Feb 7, 2019

I purchased a fridge online on 25/01/2019 delievery was supose to happen within 5 working days. Still today I do not have it, I have calling the contact centre and everyday they say someone will call me be ack and no one ever does, I want a refund they say it takes 7days, so basically I...

Makro Online / online shopping

Unhappy ex client on Feb 4, 2019

I bought ( and paid ) for a fridge form Makro on the 20/1/2019. Delivery was between 2 and 5 working days. To date not fridge and no correspondance to explain . When I call the call centre I am given a ticken number and promise that someone will call me with in 48 hours - To date nothing I...