Walmart

Although there is a lot to love about this app, they really need to improve the bug fixes on it. Many times I’ve gone to login and it makes me sign in all the way from the beginning and re-establish my identity. Also, when there are punch errors that are corrected it continually gives associates error messages which is confusing.
The walkie feature is practically useless as it is now. Texting would be a better option. Also, as a people lead or manager it would be great to have an option to be able to message ALL associates at once. Sometimes there is communication that we used to be able to send out as a time clock message which we can only do to associates that are on the clock. Thank you for your time and attention to this matter.

Needs ZERO stars. Every time it’s updated, it gets worse. The app went from partially useful to useless to less than useless in three consecutive updates. VPI is MANDATORY at Walmart, so the app was removed. Shelves are down stocked ‘maybe’ once a year: No down stocking app access. ACADEMY MANDATORY, No Academy app unless you register your personal phone as a Walmart “owned” phone. Time Clock doesn’t work half the time. Can’t turn off receiving other peoples messages. You can scan ONCE (with the icon on the top menu) then you have to reset your phone (the Scan button at the bottom doesn’t work). Inventory Management App was much MUCH better, so it was removed. Why is everything that helps us do our jobs being removed? Why do they WANT US TO FAIL?

The app does work sometimes but there are times where when I got to clock in or out that it won’t accept it and sometimes glitches and won’t let me clock in or out or allow me to start/end my meal breaks. Everything else seems to work fine though. My main concern is the clock in and clock out. My badge doesn’t work and this app is the only way for me to clock in or out at this time. It was just this morning I clocked out and it said it took it then I loaded back into it after I had left the facility so I could check my schedule and it told me there was an error with my clock out time and therefore I had to turn around and go back to the facility to clock out. This isn’t the first time this has happened to me and it really is quite an inconvenience. Please fix ASAP!

I’m not sure what the app designers were going for but this app needs major work. Everything I would want or need the app for, this app can’t do. Want to check your paycheck? You can’t you have to go to Walmart one. Need to call in an absence or a tardy? You can’t, you have to go to Walmart one. I work in the distribution center and we’re not even allowed to use the app to request time off. We still have to fill out paperwork. Need to put in time for a vacation day? You can’t our distribution policy is that you have to put in time specific time as in I work a 10 hour shift so I have to put my time request in from 6:00AM to 4:00PM. You can’t do that on this app it puts your request in as a 24 hour time off request automatically and you can’t fix it! These are just a few issues I’ve found with the app I’m sure there are more. I would love to recommend this app to my coworkers but I can’t.

Walmart take care of me so much I never had a problem I work there for 5years im never quitting I was rob and the Walmart 1-800 number pick me up from my job and take care of me I got out the same day way better than waiting in line for like 5min even should be a store I mean a branch like please be a branch in the future so people like me can get help And shout out to my store 2946 they location is 2500 W Broward Blvd, Fort Lauderdale, FL 33312 that the best Walmart that why it there in broward that store is the best Walmart ever thank you Walmart I wish a happy holiday season and enjoy with your family Walmart is family they help mines LIVE BETTER SAVE MONEY and shout out to all the workers in the United States I mean on planet Earth GOD is watching stay strong never give up and just like me you will save money live better -GOD DID

Please please please please please fix viewing the schedule! It's nice to be able to see the full week of schedule so that you can take a screenshot and send it to other people so that they know what your schedule is. It is also nice to be able to take the screenshot of the next two weeks so that they are in sequence in order and your photos. I don't know what the point of having view your full schedule is if it's only gonna show you just that day. You can see what you were scheduled for that day because it shows right on the homepage . Resorted to trying to download it on my iPad. That did not fix it. Even tried logging into Walmartone. At last resort I have to sign into the wire at work and take a photo of the screen so that I can have Saturday-Friday saved. Working in pharmacy and is frowned upon therefore I have to go out back just to get a photo of my schedule. For the whole week. Another glitch with this app is I cannot access the time clock on this app clock in or clock out.

So a few weeks ago I was trying to help a customer find a product on the app but it was taking a really long time to load so I decided to try uninstalling the app and redownloading it because that usually fixes the problem but ever since I did that, every time I try to go in the app it’ll make me agree to the terms of service, ask whether I wanna enable my location and notifications, and then it just does a blank frozen white screen… And when I say a white screen I’m talking like the entire screen.. like there’s nothing to click on. I’ve tried refreshing the app, uninstalling the app then redownlading it, turning my phone off and on like literally nothing fixes it. I thought it might’ve just been a problem with my phone because I had an iPhone 6 at the time which is pretty old but I just got a new iPhone SE and I still have the same exact problem I did before so it’s clearly something to do with the app. Like the app is quite literally useless to me now because I can’t use it at all.

I’ve worked for the company for 7 months. I was hired for stocking associate. My first day they stuck me in the freezer. So my job was to pull items that were needed and put them on the shelves. Also to put the overstock items back into the main freezer. Let me say I did the job amd figured it out. So I was stuck where no one wanted to go. It’s brutally cold at -10 degrees in the main freezer. Also stocking the shelves is cold. But the problem is they don’t provide you with cold weather gear. That’s on you. So all the other employees get a nice cushy job while you freeze in the clothes you brought. So you have to buy your own gloves and jacket and hat. No reimbursement. Then come to find out that no one wants to work that department. You are on your own. It’s cold and the work just piles up. There is no way one person can do the job. Oh. And if the job isn’t done…they reprimand you. Lol I put my notice in yesterday. What a joke. And this is the company that brings you your food?

I have installed, deleted, reinstalled, tried every combination of troubleshooting I can possible think of, and even today with a new 7.3 version, logging in on iPhone, diverted by App to also log in with Walmart.com, responded to a security code on cell phone, until finally it still errors out, “Error failed to retrieve user info” ... URG! Several times I have gone through all this and still have been UNABLE to utilize this “new” App... So, have also deleted this “new” App several times AND successfully re-installed the OLD App several times... the OLD App works fine, even with the warning the App is going away... URG! Funny, even now, in order to send my review, I can’t seem to pick a required “nickname” that isn’t already “taken”! I’ll try “Befuddled” ... Zero Stars! Nope, befuddled is taken too... “Annoyed” ... I’ll try that. Nope, that’s taken too... ZeroStars! Nope, allegedly that name is taken too?!?! Exasperated... Nope, that’s taken too. Pathetic? Nope. Irritated? Nope. Nope? Nope. 30years? Nope.

It’s impossible to shift swap with another person it only shows who’s working that day not who’s off! If a funeral comes up or a surgery , or get sick! suddenly we have to ask around to swap then , Even if we had asked off for spouses surgery ! we have to find A CSM to approve that’s not to busy to listen then we have to wait . Sometimes it’s the night before surgery or funeral before we get relief from our shift, that’s so not fair, the stress of what we are going throw & then waiting to be swapped . All of us are just as important as the next !
We understand it would still need a approval . But it could literally do some of the leg work without so much stress ! Cashier face so much of COMSTOMER s stress we get the brunt if it’s a bad day if it’s a good day we certainly are glad ! But to deal with wait and if we can ask off when it’s our family ! We don’t like to have to call in and say I m not coming in today because of surgery or funeral or sickness!
Swapping shift should not be so much stress!

This app is great but ever since the iPhone version of this app has been updated, it has been giving me trouble. Ever since the last update, it can’t get Walmart time so I can clock out or in for a meal. It also can’t update my status on whether or not I’m clocked in or not. It also can’t bring up anything when I try to search for an item in our store to do a price check. As a result, I have had to delete the iPhone version of the app twice in the last 48 hours and then reinstall. That only helped temporarily though. So, I have to do all this on my work phone (using the android version of me at Walmart). Usually my work phone is super slow and doesn’t work as good especially on the me at Walmart app. But, it has been more reliable lately than the iPhone version. Also, lately on the iPhone version, I could be in the center of the store and it gives me a proximity alert when trying to clock in or out. Need this fixed.

Also, I recently did a training that said we’re supposed to be able to do receipt checks (at the door) using the me at Walmart app. But, upon trying this out, checking a receipt doesn’t seem to be an option and it should be available under where it says “returns”.

everything i list is a problem not only i, but every associate in my store has had with this app. the biggest issue is with it being very slow. there have been numerous times that i have had problems with the app upon clocking in that caused me to be late and have to use my ppto to cover. many problems with it saying “proximity error” whilst inside the store and attempting to clock in, usually takes several tries to get it to acknowledge that i’m in the store. “unable to get time zone” is another pop up i get often as well as just flat out refusal to accept my time clock punches. lots of issues with the “item information” scanner, again, mainly with it being very slow. there are many times when i will scan a item and it will say “unable to get item information” or do something along those lines. has issues with linking to a printer for case labels and/or will print the labels incorrectly. sometimes the scanner will not scan barcodes at all. here lately i’ve had a lot of issues with the app randomly crashing and also with the screen continuously loading when trying to print a case label. all of these app issues make my job very frustrating and take time away from doing my job effectively. a lot of these issues are not new and have been going on for months. it’s disappointing for a multibillion dollar company to produce a app this faulty for its associates. please do better walmart

I updated to the new version yesterday and tried the mobile time clock; this is such a well rounded and much needed advancement for this app and for our core job functions. I felt so much more at ease knowing that I could clock out without walking all the way back to the back of the store to do so. It was nice to know I had options for that. While the MyTeam tab is stuck on loading (hoping this will be fixed in a future update because I want to try the walkie feature) - the schedule portion of the app is nice and I really enjoy using Ask Sam; I would love if in the future; you could say “Hey Sam” and talk to it just like you would any other voice assistant (i.e Siri) and I definitely want the inventory management features integrated; curious to see what great innovations come next; I’ve heard rumors about AR being used in a newer inventory concept where you point the camera to the top stock or the bins and it highlights what needs to go to the shelf...if this is true; that is incredible and I’m excited for it! Thank you Walmart for doing things to make our jobs easier and for bringing some fun back into our experience. Keep it up! PS: Please make the time clock load times and submissions faster; it takes on average between 37-40 seconds for my punches to go through; fix that and the My Team tab being stuck on loading and you would have a definite 5 star app...also; are we going to get support for Dark Mode? Would love to see this across all of our work apps and the Walmart app too

The app is completely broken for me at this point. Once I open the "ask sam" thing and search for an item, I can't actually open it. Which means I can't check availability, sales, whether or not it's clearanced or deleted- a SIGNIFICANT function of this app is just gone! Including actually having a barcode to scan instead of having to hand type in every single UPC. And it's ONLY my phone doing this, my other coworkers have it work just fine. And I'm using a company provided phone, which makes it even worse! Can't make YOUR app work on YOUR phone? I re-signed in, restarted the app, restarted my phone, and I even uninstalled and reinstalled it, and guess what? Still won't work! Garbage app by a garbage company. If you want us to be able to do our jobs you MUST give us a working app that doesn't have bugs so bad it bricks my phone. There was nothing wrong with inventory management, there was nothing wrong with the time clocks. These should have stayed. My job has only gotten more difficult and more tedious without inventory management. It shouldn't take me 5 minutes to clock out from the moment I open the time clock to the moment I can actually clock out, because if your phone loses internet connection for even a minute, it signs you out, which means you have to sign back in, wait for your 2FA to go through, finish signing in, and then maybe it'll be connected this time. Sometimes I have to forcibly crash the app several times before it finally connects to the internet and I can clock out. If I had somewhere to be after work I don't have the time to waste MINUTES trying to clock out, when the timeclock took seconds. Swipe, hit a button, you're good to go. Now you gotta open an app, sign in, open the timeclock part, hope that you're connected to the internet and the time clock is actually updated to your time, and clock out from there.
Make your app work. There's a reason you have a majority of 1 star reviews. Billion dollar company can't even make a working app. Shameful.

I don’t mean to sound dramatic, but I’d rather be catapulted into the sun than to have to use this app. It’s just the worst. First, the time-clock rarely works correctly. It often won’t allow me to clock in, saying “you aren’t scheduled for 12 minutes”, and it does this sometimes even when I’m returning from lunch. I don’t know if it’s by coincidence or design either, but our electronic time clock on the computer will not allow me to clock in under any circumstance since the app came out. But it will accept all other punches. Secondly, what good is the swap shift mechanic if I can’t even see the other scheduled shifts? Unless I’m at work looking at the schedule it’s pointless. If I had access to the entire schedule on the app then I would know who I could potentially swap with. Thirdly, the microphone is on by default when the app is open. Why? I don’t use it and the switch ought to keep it off until I switch it back on. Fourth(ly), no one, at least at my store, uses the in-app chat. When they posted a paper in the break room promoting it we all rolled our eyes. When I need a member of management ASAP, for whatever reason, I shouldn’t have to rely on a chat room that resembles a graveyard full of “hey someone needs something in jewelry” messages from weeks ago. No one checks them in real time, and I’m not about to enable notifications from work on my personal device. No. And finally, my app logs me out every other day. Then I have to sign in, wait for my confirmation text, then create a new pin, all before I can access the app functions. What good is this when I’m trying to get clocked in? It’s made me late before and I’ve had to do a time adjustment just to hear our HR give me heck over it. Not only that, but when I’m on the floor and need to access it quickly, I have to stop and deal with that. Not cool. We didn’t ask for an app. We didn’t need an app. We’ve had, I don’t know, maybe 4 different ones since I’ve been an associate. In the ten minutes or so that it took me to write this the app has re-scanned my face 3 times. What is the deal? Hard pass.

I purchased a Walmart MoneyCard today. I put my insurance money on it to pay my insurance. OK I went to go activate. It is saying they cannot verify who I am. They ain’t gave me no option or nothing to prove who I am. No nothing so upload anything too I don’t know, but I’ve got all the proof saying who I am and now I can’t pay my insurance because my money stuck on this card that I can’t even use it to pay online bills with they said I can only use it for in-store purchases only and that’s not fair because they’re not even giving me a chance to say or show who I am.

On 12/24/2023 I purchased a $200. gift card a a Christmas gift for my wife. On 02/22/2024 we attempted to use the card and was told it had a $0 balance and had been redeemed in Texas...not Ohio where we reside. I was told by the store to call Walmart Customer Care to report the problem. They were sent photocopies of the card info and receipt, Their resolution was for me to contact the local police and report the theft and that they could not reimburse the stolen funds, but they were sorry for my inconvenience. They further advised me to review the Walmart Gift Cards Terms and Conditions and basically says "" buy as your own risk"

For the past 10 years 2013 to 2023 - inside walmart stores cctv camera distributions - releases insults and variety of announcements at my address - from personal announcements "registered [censored]" (2013) to (2023) to all type of communication dissemination when they identify my image - being bullied by ongoing tracking / tracing - in the US states and other walmart locations

Also refusing good well paid white collar hybrid jobs with corporate office

Your app and website leaves a LOT to be desired in the area of customer service. No cut and paste, no copying text at all. And if you touch the wrong spot on the screen it all goes away with no apparent way to get it back. So for the FORTH AND FINALE TIME, because I have already wasted almost TWO (2) hours of what life I have left. So, False Advertising: the ad on the app flash sale section, "Soundbar for TV, 2.1CH Bluetooth TV Speaker Wireless & Wired 17 inch Subwoofer, 50W Home Audio TV Speakers Sound Bar, Wall Mountable Soundbar with Optical/AUX/DC Connection". States it comes with a 17 inch subwoofer. But there is no picture of it. Nor is it included in the list of, "what's in the box". So at which point is the lie manifest? Does 17 inch subwoofer come with this Soundbar at the sale price or not? Please fix this! In closing, I would like to give you a little unsolicited advice. Put someone OVER fifty (50) years old to directly (up close and in person) oversee the app and website advertising content and the user interface functions. Just a thought, thank you for your time.

Dear Sirs: I Purchased 6 Cans of Pear halves at Checotah, Ok. on March 27th. 2024. I opened the first can on my birthday (04-02-24) My 73rd., and found "Two (2) pear Halves, then today opened another can, it had only one (1) Pear Half, and about 13 OZ. of Pear Juice. Did you have a Bad Run in the Canning Factory? Can You Help Me with My Problem? Thank You Very Much Willis Samuel Nestlerode

Hello,

My wife and I have been visiting your superstore in Oakville weekly for many years. Only lately, as we both are getting old, have we occasionally used your delivery service. Sadly, today I have to send you my first complaint.

I’m currently bedridden, and my wife, who cares for me, is exhausted. That’s why we ordered some food + household items to be delivered last night. Your online system worked well, and our delivery was quickly confirmed. Ditto this morning when I received an email + text message from you.

Then, unfortunately, nobody showed up. Our condo superintendent later found some Walmart bags in the driveway and started contacting all tenants. With his help, my wife eventually carried these bags into our apartment. Sadly, some items from the list were missing:

Antiperspirant Speedstick

Irish Spring Soap

Tide Ultra Oxi Detergent

Colgate Toothpaste

Sunset Rainbow Bell Peppers

I find today’s experience very disappointing, so I’m asking you to investigate my complaint thoroughly (order #[protected]).

Please let me know how to rectify this issue,

Vladimir Kabelik

1359 White Oaks Blvd

Unit #1509

Oakville, ON

L6H2R8

Buzzer: 277

Phone: [protected] (landline)

[protected] (mobile)

3/30/2024 picked up groceries at curbside pickup 2:40p.m. at 479 N McKinley St. Corona, CA. 92879.

While bringing in my groceries, I noticed a smell. This smell was coming from all the bags (about 10 to 12 bags). Not the food in the bags, the actual bags. The smell was so bad it caused me to vomit. As I'm taking them all directly to the trash, my husband can also smell, and definitely the smell was of a dead animal. I immediately called the store to let them know to check the bags and the guy on the phone said, "what do you want me to do about it?" next I call Walmart customer care. Right now I'm on the phone with customer care talking to my 3rd person, and I'm back on hold. I have been on this call for 47 mins. I was actually told they cannot contact the store with this issue.
I just cannot believe I'm trying to give them this info to please check the bags and none of the 4 people so far will even listen well enough and/or seem to care that this just happened. I'm sorry to any other customers who received these rancid bags. I tried to help.

My daughter has asked that I write on her behalf. She was very triggered by an incident that happened at the Walmart in Bathurst, NB, last night around 9:55 PM. Her Ipad stopped working last night and she wanted a new one to complete projects she was working on. We did call customer service prior to going to Walmart and asked if we could have the item at the customer service desk ready for purchase because my daughter has a disability and she did not think she would have time to pick it up at the back of the store. The lady who I spoke with on the phone informed me that they would have someone from electronics bring it to customer service when we arrived. I dropped my daughter off at the door, then went to park my car. When I walked into the store, which was likely not more than a minute or two later, my daughter was backed against the wall and two guys were talking to her. I could see by the look on her face that she was feeling very uncomfortable. I managed to walk between her and the two guys and there was barely enough space. I just said to her “let’s go, we don’t have to talk to these guys”. One of the guys just walked away, and the other guy just stood there. My daughter paused. She seemed frozen with fear. We walked to customer service. It triggered my daughter so much that she got dizzy and ended ip sitting on the floor at customer service. She reports that the guys told her the store was closing and asked her why she was in the store. They were standing too close to her and she became very afraid of what they were going to do. I would like to mention here that on one other occasion we did go to Walmart five or 10 minutes before it was supposed to close. The doors were open and as were walking in an employee tells us the store is closing. He told us we couldn’t go in and we didn’t. Your employee should not be able to block customers out before your advertised closing time. But my main concern here is how those two guys who we presume were employees (not wearing Walmart vests and did not say who they were) approached, intimidated, and triggered her PTSD. I do not have PTSD, but such an incident would trigger me as well. Not as severely as someone who does, but it would trigger me. My daughter is now afraid to go into Walmart by herself. The incident was a huge emotional trigger. I believe you can view the whole incident on store video.

The loss is the emotional damage and effect on my daughter’s mental health. She did not sleep last night and she now states that she will never go into Walmart by herself.

The incident was a huge emotional trigger for my daughter. Your employees need to be trained on when they need to approach a customer, how to approach customer, the number of staff who need to approach a customer, and how close they can get to a customer without invading their personal space. A second least important desired outcome is stop blocking customers from entering the store before your advertised closing time.

oday i was in store #1080 at 5995 steeles ave. I did my shopping went to check out using self check out and all over 30 were closed and only 3 cashiers open. So i went and stood in line. I asked a walmart rep why are the self check outs not open...she told me she was not allowed. I asked for the manager. He showed up 15 minutes later. I explained my situation and he said...let me check...he came back to me and said they are not allowed to open before 10am...well now its 930 and I see them opening...and I said...to the manager...you are lying to me...cuz now they are opening and it's not 10...he said...get out of my STORE...WOW...I believe this Asian manager...and I'm white is racist...and does not want to deal properly with customer service and is out right RUDE...I believe this situation needs to be adressed...

I await your reply...as I did phone your customer service line...first I got mexico...than I got USA and when canada finally answered...the phone line was crap and was disconnected...not good either...

I would like a senior manager to call me so this situation can be adressed...

David gebe

[protected]

I have my groceries delivered to my home from Walmart-15th Street and Rangeline Road-Joplin-Mo. There has been two incidents that I have not received an item. 1st one was a 6 pack of bottled Dr Pepper. When I called the your employee told me that they hire outside companies to deliver the groceries and it was my responsibility to all them. I strongly disagree. I hired Walmart to deliver my groceries and if Walmart hire someone else to deliver them it is Walmarts responsibility to call that company not me. The second incident was today. I ordered some waffle cones and the ones I ordered were not available so Walmart was sending a substitute, so they say. I didnt receive the substitute. I would hope you would pass this down to Walmart on 15th street. Thank You

Kristi Long

2809 S Minnesota Ave

Joplin Mo 64804

[protected]@gmail.com

I have been trying for more than a week to order groceries on line fro pick up. When I get to the part where I am supposed to put in my EBT pin number, the number grid does not show up on my screen, I get the message that there is an issue and you'll be back in a sec -try again. Same thing happens! Please help I am 88 years old, physically handicapped and NEED GROCERIES!

On 3/7/24 I was shopping at Walmart at 1911 Eps Bridge Parkway Athens Ga. 30606. Store # 01400 At 1036am I saw a pallet of tires P265/70R16 that had a clearance sign of 29.50 above this. I took a picture of the tires and sent to my daughter to see if this was the size tire for a truck we have. This would fit so I sent a photo to her of the tire and the clearance sign. I even ask a male clerk if he had any 17's that were marked down also. He went to look and came back out and told me no. My daughter came back the next morning on 3/8/24 in her truck to purchase the tires and they had a sign of 107.00 above the same tire. She asked the tire manager about the clearance sign and showed her a picture with the sign above the tires and denied to sell the tires with that price showing. I have recently retired from retail of 38 years and have always honored the sign that was there. I did call corporate on 3/8/24 and talked to a man about this and he said he would get this resolved. I received a phone call a few minutes ago from a lady from Tifton Ga store 1072. She was very nice and tried to resolve this but this was an incorrect store. I do have the photos of these displayed with the clearance sign if needed. I understant if this was a mistake but non the less this was the advertisement. I did stay in there for about an hour and checked out at 11.16am with receipt number ST 01400 OP# 009030 TE # 30 TR# 01167 Before checking out I went back to the display and the sign was still there and that was an hour later. I am asking for 4 tires with the clearance price showing. Angela Bray [protected] EMail [protected]@gmail.com.

December 26th, 20187
To Whom it May Concern:
For Christmas, my 3 year old daughter, Ella and 3 year old god daughter, Maddie asked Santa for balance bikes. Every time they saw Santa (and anyone else who would ask) they happily said this was the one item they could not wait for. They have been being extra good in hopes of this special gift.
I went to Walmart to purchase one and it was not available in the store, but a helpful assistant informed me I could order it online for store pickup before Christmas. I thought this was awesome and right there in the store I ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd. Just in time for Christmas! I was so happy I had this convenient option and could not wait to pick up the bikes.
On Friday, December 22nd I went to the pickup counter of my local Walmart to get their Christmas presents. And the bikes were not there. I was informed at the pickup counter that they would not be delivered until Tuesday, December 26th the day after Christmas.
This was of course a huge let down. I stood there and stared blankly at the man at the pickup counter and then at my phone with the email that clearly stated DELIVERY BY FRIDAY DECEMBER 22nd in big bold font. And could not process what he was telling me. What would I do for Christmas?! Right there in front of everyone in the pickup section of the store the tears came and would not stop. How could I explain to my girls that Santa was not going to bring them what they wanted? What was I going to do? The man at the pickup counter could not care less about the dilemma Walmart put me in and informed me there was nothing I could do but call 1800Walmart. He did not even offer an apology and quickly wrote done the number to get rid of me.
I immediately called the customer service number right there in the pickup section of the store. The first women I talked to was able to offer no solutions and seemed to be trying to get through the call hurriedly. I asked to speak to her manager and the next guy I was transferred to was a complete $#*!. He had no emotions in is voice and it felt like he was reading off of a script as I sat there crying on the phone with him asking him to help me find a solution and try to help me save Christmas for my children.
Finally, he was able to transfer me to someone in another department. This women was the first person I spoke to who was empathetic. She patiently listened to me as the stress of the holidays vomited out of my mouth in the form of dry heaving cries as I frantically tried to picture how I would explain to my daughters that Santa was not able to deliver their gifts. I asked to receive a refund for the bikes for this dilemma and still receive the bikes on Tuesday. She gladly processed this and apologized for the inconvenience I was experiencing.
As I sat in a bench in the pickup counter of the store ugly crying to this women on the phone there was a Walmart employee named Bradley working at the pickup counter. He was kind enough to give me sympathetic glances as he overheard this conversation on the phone. Unlike the first man I encountered at the store, Bradley was willing and eager to help me in any way he could. He even started looking on his phone to see if this item was at any other Walmart in the phoenix metro area. I was also frantically trying to search for anywhere that sold balance bikes in the area on my phone. Unfortunately, Walmart and every other major store did not carry this item in stores.
Bradley sat there with me and listened as I cried to him about the pressures of being a perfect mom around the holidays and how I felt like such a failure because I was letting my girls down. He came up with the great idea of having me purchase helmets, kneepads and elbow pads and wrapping those up with a printed picture of the bike so my girls knew it was coming.
Christmas came and my daughters opened up their presents, including the helmets, kneepads and elbow pads and they were ecstatic when they learned they were getting the bikes they asked for. I explained to them that Santa wanted them to pick it up in the store themselves and that we were going to go on Tuesday to get them at the pickup counter at Walmart where Santa had them waiting just for us.
I received an email from Walmart.com Tuesday morning detailing that my order was ready for pickup at Walmart. I packed up my 1 year old son and my 3 year old daughter and off we went to go see Santas special delivery with plans to pick up Maddie afterward and test out the new bikes.
When we arrived we found out that only one bike was there. I told the guy at the counter that the order was for two bikes not one. He went in the back to get a manager as I pulled up the email clearly stating Quantity: 2. My old friend Bradley came out and informed me that only one bike had made it to the store and the other one was being delivered later in the day and that he would personally call me when it came. Disappointed, and trying to figure out how I was going to explain to Maddie that Santa only had one bike not two at the store I left to go home and wait for a call to head for a third time to Walmart to pick up this impossibly challenging Christmas present.
Later that day I got a voicemail from Bradley as I was putting my kids down for their naps. He let me know that the bike had arrived, but that I was not allowed to come pick it up because it was not being released for pick up because the order was refunded.
He was nice about this and even let me know that he tried to call the Walmart.com phone number for me, explaining the situation to everyone he spoke to on the phone. The people he spoke to on the phone told him I had to call and that the bikes should not be given to me if a refund was given which is not what I was told when I called customer service on 12/22.
Luckily, my children were napping, because once again the tears came pouring down my face as I tried to understand what was going on. I called 1800Walmart and was transferred three times until I began to speak with Kiki. Who was very empathetic and understanding to my problem but was not able to offer me any solution.
She informed me that while the third person I spoke to on 12/22 Allison may have told me I would get a refund and the bikes - that the notes she wrote in the system only say that she processed the refund and nothing about me still receiving the bikes. As Allison was not working today, she was unable to do anything further until another manager reviewed this incident number and that could be days from now. I am aware that calls are recorded so I was very frustrated that this phone call from 12/22 could not simply be pulled up and listened to so it could be confirmed that was the solution offered to me. She let me know the only way I would be getting the bike was if I went in and re-purchased them. Which of course seemed like a sick joke at this point.
Currently - the second bike is being held hostage from my daughter at the Walmart pickup counter. It seems Santa only cared enough to deliver one of my girls presents, which has been such a fun thing to explain to two toddlers as they take turns riding only one bike when Santa promised them two.
At this point - Walmart has robbed me of hours of my life. I have spent 45 minutes on the phone on 12/22 with customer service and 60 minutes on the phone today. I have traveled to Walmart to try to get the bikes three separate times (with a 1 and 3 year old that is SO easy). I have spent hours crying over this and trying to creatively think of solutions to work around this inconvenience and ways I can still make this gift magical for my girls.
The irony of this situation is that I choose to order this gift online for store pickup after hearing how easy it was from a Walmart employee. Instead, this experience has been by far the worse shopping experience of my life. The additional stress this has caused me in an already stressful season is enough to put a person in the looney bin.
I have come up with a solution to try to save Christmas and the magic of this much anticipated gift for my girls.
Not only do I want you to release the bike promised to me on 12/22 for pick up, I also think Ella and Maddie deserve bells and bike tassels on their new bikes for their patience. If you could figure out a way to have Santa deliver it even better.
Sincerely,
Andrea Hogan