Spirit Halloween
Reviews and Complaints

I ordered two Halloween costumes from Spirit Halloween, expecting them to arrive by October 17th, as stated at checkout. My event was on October 18th, so I specifically chose this store because the shipping date seemed perfect. Unfortunately, the costumes arrived a day late on October 19th, well after my event. As a result, I had to buy new costumes elsewhere at the last minute.

When I contacted customer service to return the costumes, I was told that I would only be refunded the shipping charges, not the full amount, because their return policy doesn’t accept returns after October 18th. This is absurd, considering the costumes arrived on the 19th—after their own cutoff date! I explained the situation multiple times, but they refused to work with me. If the costumes had arrived when they were supposed to, this wouldn’t have been an issue.

I would never have placed the order if I had known they wouldn’t arrive on time. Their poor service and rigid policies ruined my Halloween plans. I won’t be ordering from Spirit Halloween again. Buyer beware!

Once again Randa( south common edmonton location) helped my son with his halloween project! She always goes above and beyond for us. She is always so knowledgeable and helpful! Randa, you are the reason why we return to spirit halloween every year!
Thank you
Randa

Spirit is the only place I ever buy Halloween items from, and I even use it for religious rituals. Their fabric is comfortable and their makeup is so great. I've only ordered once online but it was such a great experience. Spirit definitely has my business for years to come.

I was BEYOND shocked that everything worked as well as it did, and the quality? Even the jumpsuit itself is beyond comfortable. The pistol belt may be a bit wonky but I think I just don't know how to use it, ha. Everything else, the walkie talkie, EPK METER, and ghost trap all function perfectly - and I am beyond excited for both future cosplays, and Halloween!

My visit to spirit at Legacy Crossing in Marion Ohio what is a five star shopping experience because of one person Justine not only assisted me finding all of the hocus-pocus costumes and accessories that I needed but she went above and beyond to get me the "teeth" to complete my Winnie Sanderson costume that were sold out nearly everywhere. Justine is personable, knowledgeable, and very helpful. In a word, she's the best!

I ordered a wireless Multi-Prop remote control. I received it in good order and fast. I went to test it and soon found out that the batteries it came with were dead. I figured before I sent it back to Spirit for a refund or return, I would simply go buy some batteries to see if the unit would work. It did! I called customer service to explain the situation and they quickly and happily covered the cost of the replacement batteries. I appreciate the very prompt service from the Spirit Halloween representative. A very satisfied customer here!

I went to the Airport road location in Allentown, PA.
Customer service was ABSOLUTELY amazing. The young woman I talked to was the assistant manager. She helped my family and I find matching costumes and up sold us many accessories. She was so kind to my son and even helped him for over 20 min find what he needed. He is disabled and all he could talk about when we got home was his experience with this young lady. I will write a review everywhere just for people to meet this beautiful young lady. Her name tag said Lexi. I will be going back JUST FOR HER

I shopped at the Wyomissing store on state hill rd. Upon entering store I was warmly greeted. I was shopping for decorations but wasn't sure of what to get cause of the variety.
I asked an employee for assistance. She was a Spanish lady named mary. She was very helpful and knowledgeable about the store. She helped me figure out what decorations I needed. I wish other stores had employees as nice as Mary was. I know it's her job, but she makes you feel at ease with no pressure. I have told my friends about the great service at this store and will be returning for more items. Just wanted to say keep up the good work and thanks for an enjoyable experience.
Dave of Wernersville, pa

Trick or Treat? I placed an order on 9/13/14. Both items were "In Stock" when I placed the order. Both had an estimated delivery date of 9/22. I received email notification from them on 9/18 that the cockroaches shipped but the jacked up jill decoration (the main item I ordered) had not shipped yet. When I received the cockroaches, the invoice in the box showed the jacked up jill was on "back order." On 10/15 I received email notification that my order was not cancelled and my order would ship out after the item I selected was processed and I would receive an updated email in 48 hours. The next update came on 11/4 stating the item was no longer availalbe and was cancelled. I guess I got the TRICK. If you actually want what you order, don't buy it from Spirit of Halloween.

My interaction with Spirit Halloween today was AWESOME and I just needed to share my Customer Service experience.
I want to start off by Thanking every Spirit Halloween Employee for their hard word before, during and after the Haunt Season. I can only imagine the volume of calls, orders, questions, stress... that these men and women deal with. They all make this whole thing possible. We have been shopping with Spirit Halloween since the Beginning and it is amazing to feel the same level of personal service most of the time. On rare occasions you may be met with attitude or irritation but try to be understanding that they are there to help in the end! Just breathe and make their job a bit easier.
In the end today I felt heard as a customer (who had a not so great initial interaction) with a company I was loyal to. We had 5 larger orders tied up a bit for a variety of circumstances. It was frustrating and no one really had information or initially seemed to care. Ashley from Customer Services followed up today and I was so happy to feel like I wasn't just another order to them. They validated my concerns and apologized because that is a Huge deal to them. Their staff is great and I will likely be a Spirit Customer for life!

I am sharing this here because rarely do we get to read about the positive! Spirit Halloween goes above and beyond with their customers "behind the scenes" and I wanted to shed some light. 3 of the 5 orders have arrived with the last two almost here. No I did not get my orders for Free. That's not how business works people! What I got was an incredible Customer Experience that will keep me as a Customer of theirs for years! THANK YOU Ashley, Jackie and all the staff at Spirit Halloween. Y'all are so great!

I was excited to receive their Remote Control Zombie prop and desperately wanted it to work as advertised. It, unfortunately, did not. The instructions of this item clearly state that the device works up to 10 meters. After much frustrating experimentation, the unit I received would work if the antenna of the remote control transmitter was touched to the receiver in the zombie. After making sure all batteries in the unit were new, including replacing the two that come installed in the Zombie and the one that comes in the remote control transmitter, I worked with different configurations of the antenna in the Zombie unit (this is a long cord that comes wrapped in a rubber band and runs between the receiver and the body of the Zombie). The best distance I managed between Zombie and the remote control transmitter antennae was about a foot before the Zombie would shut down. I would have been satisfied if this item worked at half the stated operational range. 5 meters would allow the Zombie to work without the operator being right there on top of the the Trick or Treaters you were trying to scare with the device. I purchased this item in mid August so I could be sure that I would have it operational for Halloween. After attempting to working with Spirit's Customer Service personnel for three weeks by phone, trying to find a solution to boost the range of the unit, rather than simply returning the unit and receiving another one that would quite possibly have the same problems with range of operation (see the other reviews on Spirit Halloween's own web-site about this item. Many of mention this problem). The first week I requested they contact their technical people and see if there was a fix. After hearing nothing for a week I called again to follow up and was told that I would be sent a new remote control transmitter. After hearing nothing for another week I called again to ask when I could expect them to ship the promised transmitter. I was then told that they did not have the one that they had thought had been lying around the office and they had sent to their vendor for one. I asked if the vender in question was, in fact, the manufacturer in China and was told that, yes, it was. Having no confidence that I would get satisfaction by Halloween, I decided to return the unit. Being dissatisfied with the customer service response I had received, I again contacted the department and insisted on speaking with the department manager. I ended up talking the the Director of Customer Service and was treated with respect and concern for the difficulties I had experienced. In the scope of a few minute long conversation I received complete satisfaction. If not for the escalation to management and management's reaction to my concerns, Spirit would have lost a customer. As it is, I will be back and do business with this company again as a loyal customer.

I bought a dinosaur blowup costume from Spirit Halloween mid-October and was advised all refunds, returns and exchanges would need to be done by October 23rd. We tried the costume on when I get home and it fit and it was functional. When it was time for trick or treating on Halloween, the fan did not work and would not blowup the costume. We rushed to the spirit Halloween store we purchased from, to find out if we could exchange the costume, and they said absolutely not, that it needed to be returned or exchanged by October 23rd. I was appalled, and totally felt ripped off. I’m never buying costumes through Spirit again. I demand a full refund. I wonder how many others are in my same situation.

I was in October 16 2023 at 2:47 store #68568, I was told I was able to return my order if it didn’t fit by rep#22. I returned the next day as the item did not fit. The manager Donovan Jackson on Friday at 11:30am that it was not returnable and to contact the support team [protected] and waited for 1:05 min until I gave in and left a message. Donovan provided me with his number also [protected]. I had a 4 year old with me and couldn’t wait any longer. The item we purchased was an XXL my husbands a Xl normally so maybe someone washed after, the cloak I bought would be way too heavy and long for the streets with my daughter. I called and left message on Friday, no return call, called Donovan Saturday with no response, called main line today 1:14 and returned call at 2:32 the peso. I spoke to put me on a 3 way call and then that person directed me to Donovan again. I was so clear on the purchase to be able to return, I was patient enough. Halifax Spirit you lost all respect of a customer, I hope you make it right. Donovan also mentioned if my husband can’t read, that’s his problem. My mouth dropped to the floor I can’t believe someone that states it can be return verbally impacts someone that can’t read btw not sure where we were able to read this anyway

Hello,

On 10/28/23 at approximately 545pm we went into the Rehoboth Beach, Delaware location due to an issue we had with a product we purchased on 10/24/23. I purchased self-adhesive googly nails. When I went home to put them on, they would not adhere to my fingers. There was no adhesive on the nails or in the package. I work 24- and 36-hour shifts as an EMT so I was unable to come in any earlier. We went to the checkout counter and the customer service representative, a young man named Anthony was helping us. (Now please excuse the language but I am going to tell you exactly what was said.) He stated per policy he could not return the nails. My husband asked why? Anthony said because returns were no longer valid starting on 10/23/23. My husband simply asks well if I purchased the product after that date, on the 24th, how does that pertain to me one and why would we keep a product you sold us that does not work. How is that our fault. Anthony kept interrupting my husband and would not answer the question. He started to argue and threaten my husband. He leaned over the counter and got in my husband's face, and I had to put my arm between them to try and stop them from physically fighting. My husband then asked for a manager and Anthony said that he was the assistant manager, and he was not getting anyone to help us. He then proceeded to tell me that he was going to exchange them but now he isn't doing "[censored]" for me because of our attitudes. I just told my Husband to please stop I'll just exchange them and again Anthony said I'm not doing anything for you leave. My husband said we were not leaving until we spoke to a manager, or he can call the police. Anthony proceeded to threaten my husband and stated he would take him outside and "[censored]" him up. I said really you are an employee here and this is how you speak to your customers. My husband said he was a military veteran and a police officer in the military, and this is who we protect, and an Anthony called him a "mother [censored]er" and a pig. I said I cannot believe you work here and talk to people like this. Other customers also witnessed this along with our 8 yo child. Then another employee, that was in a wheelchair, came over to try to diffuse the situation. She asked me what happened and as soon as I tried to explain Anthony started yelling stating that we started with him, and other customers advised her that was not true. Then Anthony came around the corner and attempted to go after my husband. The district manager came out and asked what was going on and told him to go. Anthony said [censored] this job I do not need this $10 an hour "[censored]ing" job I have my own business. The district manager told him to go outside. While he was cursing and yelling the customer next to us asked the district manager how she could let her employee speak to customers like that and not do anything. The district manager said she had him walk away. My husband advised that was not good enough and the district manager stated she would just give us our money back. My husband advised her that was fine but expressed his disgust with the employee. The district manager then said, "what can I do to make you happy?" My husband said fire him right now. The district manager said she could not do that. She then said that they talk all the time so something must have happened. At this point, we advised her we did not care something needs to be done. She stated that she will handle it but there was to many channels to go through at corporate before they would fire him. My husband then told her we will just contact corporate, and she said please don't do that because then it would just cause me to have to do a lot of paperwork. My husband told her that is the problem. No one is willing to do the "paperwork", so this is how your employees treat their customers. Delaware is an at will state. A person can be fired for anything. She stated that's not how it works. So now we are writing to you. Not only did other customers say that they will never shop there again we will not either. What we all had to witness, especially our 8 yo child who is now afraid to ever go in your store again and have her ask what he meant when he told my husband he would take him outside and "[censored] him up is just plain disgusting. The fact that you have an employee like that and not do anything when they physically try to attack a customer is not only disturbing but extremely despicable. Unfortunately for your company, not doing anything and upsetting my child has caused me to now place a review on each one of your sites. This may also cause me to seek legal counsel for causing my child emotional stress and worsening her social phobia. All this over a $7 box of fake fingernails. I hope I can get an email response at least or if you need more information, I can be reached at [protected]@gmail.com. I would like a response knowing that the situation was handled correctly. To me disciplinary action is not even enough for what he did especially when the season is almost over. Thank you for your time.

H. Figgs

I ordered a playboy jacket on october 23, on a monday, I payed and extra for it to arrive by friday october 27 or else i wouldn’t have taken the jacket. I received the shipping confirmation on tuesday, and since the website says that deliveries are made within 3 business day, I wasn't worried, but then friday came and hadn't had any news of the package, had no idea were it was located, no updates even tho i asked to receive updates by text. Just tried to contact an agent via the on’ine chat, waited for an hour and a half, absolutely no sign of an agent. And since you only have until october 23 for a refund, i can not have one. Never buying from this store ever again. Worst customer service and managment i’ve ever seen

after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me AND returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them.

Spirit Halloween hardly has anything on their website that you can pick up at your local store to save on their expense shipping charges. They advertise they have 20% off just 1 item and free shipping over $35.00 but you can't use both deals. Most websites allow you to use more than 1 promo code. Trying to talk to someone at SH is ridiculous. Stay away from Spirit Halloween.

I recently quit the Spirit Halloween I was working at. I was looking forward to the job but my first day on the floor my manager decided she didn't like me. Her and other employees talked to me like I'm stupid. She made any coworker keep an eye on me my entire shift. I am not stupid I heard what they would say about me and I saw it. I tried to stay until the end of the season but I do not want to work somewhere with an environment like this. I felt like I was getting bullied at work and it was upsetting and demeaning. I've had plenty of jobs requiring actual skill or knowledge so for me to be treated this way at a seasonal halloween store isn't okay. Employees and management had extremely inappropriate conversations in front of me my first day and customers. Any task I would be assigned she would immediately take it away without even letting me do anything. If i needed a manager I would call on the walkie and would just be ignored. My last shift i called twice because I wasn't sure if she heard me and she yelled at me across the store in front of the customers and had an attitude with me for the rest of the day. As I was finishing my new hire employee training I realized everything in the video about shrinkage and employee theft were being done at my store by management. She essentially implied while I was employed there that I have nothing to offer as an employee thats why she kept moving me around the way she did. I really do not like being singled out or talked down to and I would never do that to anyone else regardless of context. I'm sure this is pointless and might not ever be seen but if anyone else was treated this way they might see this and feel encouraged to stand up and say something. I was also the only hispanic employee they had. Any person that came into the store would come up to me for help instead of anyone else there because of how they were treated and spoken to by the other employees. So this is not only just an issue of how I was treated because customers were treated the same way. Regardless of what I look like I shouldn't be judged solely on my hair, piercings, clothing etc. I shouldn't have to hide things about me for a job to give me a chance and treat me with respect. I was really excited about working at spirit its something I've always wanted to do and for it to end up like this is upsetting and I feel stupid for ever applying in the first place. And lastly I was never paid for any of my shifts and I couldn't figure out how to get in touch with corporate about this either which is why I am submitting this now.

I would like to file a complaint against the store manager Brie at the Gambrills, MD store location (#61787). I purchased a Sonic costume on 10/7/2023 and forgot to use the 20% coupon that was offered by the company at the checkout. I returned to the same location on 10/09/23 with the intention of returning the item and repurchasing it using my coupon and buying a pumpkin carving kit.

I was the only customer standing in the cue. Two employees were at the cashiers, one the manager Brie. No one acknowledged me, I had to ask for someone to assist me. When I finally got to a cashier, I explained to the cashier what I was doing, and she never told me that I couldn't do a return and repurchase. She explained that the store manager had to do that transaction. Instead of calling the manager to the cashier, she had me walk over to the cashier where the manager was standing.

Brie proceeded to tell me that it is store policy to take the return, but she would not allow me to repurchase the same costume at the store location hindering me from using my discount. I told her it was not in the company’s return policy. She exclaimed that the company doesn’t write out the entire policy for the customer to read. She even insisted that I go to another location to do my transaction. I debated back and forth with her, that she wasn’t making any sense. If it is the company’s policy, why would I go to another location? I would experience the same issue. She turned her back to me and in her exact words she said, “It would be like I am giving you money!”. To be clear she never touched the costume.

Brie discriminated against me, she had no logical reason to not return the costume and allow me to repurchase the exact same costume for my 5-year-old son, who wants to be Sonic for Halloween. That woman was completely unprofessional and racist, to say the least. People like herself ruin the experience for the customer. I am a paying customer, not someone looking for a handout. I want what is owed to me, that is all.

I will continue to send e-mails and call guest services until this matter is rectified properly by the Spirit Halloween corporation.

He us being abusive to employees and just got another manager to quit by influencing others to go against her because he is District manager he gets away with it i have heard the way he talks to them no one is hearing the employees they fer help from spencer employees but he treats them mean he o ly cares about his store and goes to the other spirit halloween to get rid of helpers from spencers.i would suggest go undercover and act like a hired employee send from Spencer's to see exsactly what im talking about please

My 18 year old daughter wanted to work at spirit Halloween because she loves Halloween. The first time inquiring we located the store manager and explained how we would like to apply for employment OR volunteer her time just to get experience in the workplace being she has a mild intellectual disability(which is more academic then anything else.) as her mom I stood right there and my daughter asked appropriate questions. The store manager( Sara) said she will take her number down and speak to her higher up and contact us back either way. After a week, no call! So my daughter wanted to try yet again. We went back and our timing was great because the higher up store manager was working that shift/day. We explained AGAIN how she would love to apply for employment OR again said she would even offer her time as a volunteer for experience. Jen(the manager at Hicksville location) said go online and fill out an application and she promised her that she will give her the opportunity for a interview because there were still 7 sales associate spots left. I took Jen off to the side and explained to her that the disability is more academic but definitely able to do in store tasks, and she goes don’t worry I will contact her. Needless to say the disappointment my daughter felt is massive. It’s one thing not to get the job, but it is entirely another not to even give her a fair shot at an interview, after stating that she would. I have seen on your website that your company doesn’t discriminate. Well I must say that is a very false statement! Very unprofessional managers you have employed. She would have been an excellent asset for your company. A very hard and driven individual. As well as my husband spends A LOT of money each year in your store, which at this point will be stopping. A word of advice, when hiring your managers, maybe work on the discrimination part a little longer, you can end up getting a lot of unwanted negative feedback for not giving EVERYONE a fair shot at least for a interview……very sad!

District manager is playing favoritism with assistant manager. Assistant manger had left the store unattended while customers were in the store. District manager didn’t do nothing about it. They complain because we are over hours or we don’t have enough hours. Some of the employees haven’t got paid and they tried calling district manger but no answer. She said she always communicates but never does. Tells people different thing saying assistant mangers get 30-39 hours. She suspended store manager for going over hours when no one wanted to work.

**Order #[protected]**
**Date: July 10, 2023**
**Total $71.70**
**Carrier FEDEX**
**Tracking Number [protected]**
**Delivered On Jul 13, 2023**
**Delivery Address**
26 Ridgewood Rd
Pittston, ME
TRACKING LINK**[protected]**
ITEM** 12 INCH BILLY BUTCHERSON ANIMATED SIDE STEPPER**
I mailed this damaged item back to SPIRIT on July 14,2023. It cost me $19.92 to return this.
SPIRIT RETURNS DEPARTMENT
1100 WHITAKER ROAD
PLAINFIELD INDIANA 46168

The item was returned before receiving a response from Spirit Guest
Services.
According to UPS it arrived on July 19,2023
The tracking number is the following** 1Z97W9V80394555272
I paid $19.92 to return this damaged item.
I have an email stating the refund would be in 3 to 5 business days. When I did not receive this, I contacted guest services who then informed me it would take 21 days for the refund to be processed.
A credit in the amount of $1.81 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team
A credit in the amount of $3.01 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team

I purchased a costume from Spirit Halloween and paid extra for 2 day expedite shipping. It arrived 10 days after purchase which was too late so I spoke with Spirit and they informed me refuse delivery and put RTS on package. Now the package is possibly lost and around the holidays I am out of pocket $60 with only a "I'm sorry, there's nothing I can do."

After spending 100s of dollars all October long I decided to go to my no longer favorite store one last time before Halloween. I was walking to the check-out line and an employee walked up to me accusing me of dropping and breaking an item I did not even touch! (Someone else dropped it) They told me to pay for it (20$) because it was broken, of course I refused to pay for an item I did not touch whatsoever. Then they kicked me out without any proof just taking the word of a lying or blind employee. It’s such a slap in the face to be disrespected and kicked out for no reason.This happened 10/29/22 around 3:45.

I paid 40 dollars for my granddaughter's Halloween costume. I received it yesterday and it had a huge hole in the costume. I cannot get anyone on the customer service line. I received an email stating that i have to return it in 3 days at my local store which is two hours away. This is ridiculous. Halloween is literally 6 days away. I want my money back!

On 10/24/22 Leslie, at el paseo spirit Halloween store was extremely rude and even had the nerve to call me a “Karen” after I tried asking her about the size of a pair of spandex shorts. When I asked what her name was she then went on to tell me that “she owns the store” and that she’s in charge so there’s “nothing I can do about my experience”. I, myself, work in customer service and have never treated a customer who spends their money at my store like this! I will never shop at this location again. Highly DO NOT recommend.