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Spirit Halloween Customer Service Phone, Email, Contacts

Spirit Halloween
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www.spirithalloween.com
www.spirithalloween.com

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2.5 117 Reviews

Spirit Halloween Complaints Summary

44 Resolved
73 Unresolved
Our verdict: Engaging with Spirit Halloween, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spirit Halloween reviews & complaints 117

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12:20 pm EDT
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Spirit Halloween Dinosaur blow-up costume

I bought a dinosaur blowup costume from Spirit Halloween mid-October and was advised all refunds, returns and exchanges would need to be done by October 23rd. We tried the costume on when I get home and it fit and it was functional. When it was time for trick or treating on Halloween, the fan did not work and would not blowup the costume. We rushed to the spirit Halloween store we purchased from, to find out if we could exchange the costume, and they said absolutely not, that it needed to be returned or exchanged by October 23rd. I was appalled, and totally felt ripped off. I’m never buying costumes through Spirit again. I demand a full refund. I wonder how many others are in my same situation.

Claimed loss: Loss of $79

Desired outcome: Full refund of $79 plus tax

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2:09 pm EDT
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Spirit Halloween - Service and product

I was in October 16 2023 at 2:47 store #68568, I was told I was able to return my order if it didn’t fit by rep#22. I returned the next day as the item did not fit. The manager Donovan Jackson on Friday at 11:30am that it was not returnable and to contact the support team [protected] and waited for 1:05 min until I gave in and left a message. Donovan...

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12:43 pm EDT
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Spirit Halloween Halloween costume

I thought a Halloween costume for my husband and myself, and asked if I could return it if it didn't fit. I was told yes I could. I tried to return it today and they told me they were not taking any more returns. Really - they would not return it after they specifically told me that they would take it back if I returned it before Halloween. Well today is the day before Halloween. The employee was very rude and I will not do business with you again. I now have $70 worth of Halloween costumes that I do not want and do not fit.

Claimed loss: $79

Desired outcome: Full refund

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10:38 pm EDT
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Spirit Halloween - Customer service representative complaint

Hello, On 10/28/23 at approximately 545pm we went into the Rehoboth Beach, Delaware location due to an issue we had with a product we purchased on 10/24/23. I purchased self-adhesive googly nails. When I went home to put them on, they would not adhere to my fingers. There was no adhesive on the nails or in the package. I work 24- and 36-hour shifts as an...

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1:36 pm EDT
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Spirit Halloween Online delivery

I ordered a playboy jacket on october 23, on a monday, I payed and extra for it to arrive by friday october 27 or else i wouldn’t have taken the jacket. I received the shipping confirmation on tuesday, and since the website says that deliveries are made within 3 business day, I wasn't worried, but then friday came and hadn't had any news of the package, had no idea were it was located, no updates even tho i asked to receive updates by text. Just tried to contact an agent via the on’ine chat, waited for an hour and a half, absolutely no sign of an agent. And since you only have until october 23 for a refund, i can not have one. Never buying from this store ever again. Worst customer service and managment i’ve ever seen

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12:25 pm EDT
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Spirit Halloween talking chucky doll

after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me AND returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them.

Desired outcome: YOU PAY FOR SHIPPING, SINCE YOU CAUSED THE ISSUE

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Update by Glenda Sanders
Oct 26, 2023 10:28 am EDT

the issue has not been resolved. the customer care had been contacting me through e-mail. but then just stopped contacting me after I responded to each request. just another strategy on theyre part to ignore the bad service.

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10:49 am EDT
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Spirit Halloween Spirit Halloween Rips Off It's Customers

Spirit Halloween hardly has anything on their website that you can pick up at your local store to save on their expense shipping charges. They advertise they have 20% off just 1 item and free shipping over $35.00 but you can't use both deals. Most websites allow you to use more than 1 promo code. Trying to talk to someone at SH is ridiculous. Stay away from Spirit Halloween.

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8:00 pm EDT
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Spirit Halloween - Management/pay

I recently quit the Spirit Halloween I was working at. I was looking forward to the job but my first day on the floor my manager decided she didn't like me. Her and other employees talked to me like I'm stupid. She made any coworker keep an eye on me my entire shift. I am not stupid I heard what they would say about me and I saw it. I tried to stay until...

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7:23 pm EDT
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Spirit Halloween Service - Rude Cashier at Pearl Rd, Brunswick Ohio Location

I was at the Spirit of Halloween store on Pearl Road, in Brunswick Ohio on Sunday, 10/8/2023.

My husband was paying with a credit card. The young man began to go in a long thing about some donation. We declined. He questioned us and I said that I give directly to charities. My husband replied that we don't believe the money really goes to the people in need, most of it goes for administrative salaries. Anyway, then the clerk asked if we wanted to round up. We said NO. Then he went to say that we must be "Metro". I asked what that even means and he said you know like the Free service at Metro Hospital.

First, he should NOT have questioned us the first time we declined.

Second, I really am annoyed by this Round up business... are you will to Round down?

Third - I don't appreciate being called a name and put down by a clerk.

Desired outcome: I want a notice to go to the store and the clerk written up.I want an apology. And I would like this business of Rounding up to STOP.And a nice gift certificate would be nice.

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6:34 pm EDT
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Spirit Halloween - Store Manger Brie at Gambrills, MD Location (#61787)

I would like to file a complaint against the store manager Brie at the Gambrills, MD store location (#61787). I purchased a Sonic costume on 10/7/2023 and forgot to use the 20% coupon that was offered by the company at the checkout. I returned to the same location on 10/09/23 with the intention of returning the item and repurchasing it using my coupon and...

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12:03 am EDT
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Spirit Halloween District Manager Rafael

He us being abusive to employees and just got another manager to quit by influencing others to go against her because he is District manager he gets away with it i have heard the way he talks to them no one is hearing the employees they fer help from spencer employees but he treats them mean he o ly cares about his store and goes to the other spirit halloween to get rid of helpers from spencers.i would suggest go undercover and act like a hired employee send from Spencer's to see exsactly what im talking about please

Desired outcome: be respectful to all employees and get rid of his power he is taking advantage of and go under cover saying your a employer se d from Spencer to help to see exsactly what im saying his doing......!

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8:00 pm EDT
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Spirit Halloween Discrimination when applying for a job

My 18 year old daughter wanted to work at spirit Halloween because she loves

Halloween. The first time inquiring we located the store manager and explained how we would like to apply for employment OR volunteer her time just to get experience in the workplace being she has a mild intellectual disability (which is more academic then anything else.) as her mom I stood right there and my daughter asked appropriate questions. The store manager (Sara) said she will take her number down and speak to her higher up and contact us back either way. After a week, no call! So my daughter wanted to try yet again. We went back and our timing was great because the higher up store manager was working that shift/day. We explained AGAIN how she would love to apply for employment OR again said she would even offer her time as a volunteer for experience. Jen (the manager at Hicksville location) said go online and fill out an application and she promised her that she will give her the opportunity for a interview because there were still 7 sales associate spots left. I took Jen off to the side and explained to her that the disability is more academic but definitely able to do in store tasks, and she goes don't worry I will contact her. Needless to say the disappointment my daughter felt is massive. It's one thing not to get the job, but it is entirely another not to even give her a fair shot at an interview, after stating that she would. I have seen on your website that your company doesn't discriminate. Well I must say that is a very false statement! Very unprofessional managers you have employed. She would have been an excellent asset for your company. A very hard and driven individual. As well as my husband spends A LOT of money each year in your store, which at this point will be stopping. A word of advice, when hiring your managers, maybe work on the discrimination part a little longer, you can end up getting a lot of unwanted negative feedback for not giving EVERYONE a fair shot at least for a interview... very sad!

Desired outcome: Phone call would be the decent thing to do, and not ignore this issue

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1:59 pm EDT
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Spirit Halloween - Discrimination when applying for a job

My 18 year old daughter wanted to work at spirit Halloween because she loves Halloween. The first time inquiring we located the store manager and explained how we would like to apply for employment OR volunteer her time just to get experience in the workplace being she has a mild intellectual disability(which is more academic then anything else.) as her mom...

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5:57 pm EDT
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Spirit Halloween District manager and assistant manager

District manager is playing favoritism with assistant manager. Assistant manger had left the store unattended while customers were in the store. District manager didn’t do nothing about it. They complain because we are over hours or we don’t have enough hours. Some of the employees haven’t got paid and they tried calling district manger but no answer. She said she always communicates but never does. Tells people different thing saying assistant mangers get 30-39 hours. She suspended store manager for going over hours when no one wanted to work.

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1:48 pm EDT
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Spirit Halloween The manager the district manager and hours

So I'm am an employee at spirit Halloween Raynham Massachusetts,

The manager Jess is making all her friends managers (one which lives with her Sean) without giving anyone a chance, there are now 4 managers. her district manager Bryan from Ohio is also allowing it.. there are 7 other employees including myself and none of us have more the like 8 hours,

Something needs to be done. This is not fair.

Desired outcome: We want hours or have her have less managers so there's actually hours to give out.

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7:44 pm EDT
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Spirit Halloween 12 inch billy butcherson animated side stepper

**Order #[protected]**
**Date: July 10, 2023**
**Total $71.70**
**Carrier FEDEX**
**Tracking Number [protected]**
**Delivered On Jul 13, 2023**
**Delivery Address**
26 Ridgewood Rd
Pittston, ME
TRACKING LINK**[protected]**
ITEM** 12 INCH BILLY BUTCHERSON ANIMATED SIDE STEPPER**
I mailed this damaged item back to SPIRIT on July 14,2023. It cost me $19.92 to return this.
SPIRIT RETURNS DEPARTMENT
1100 WHITAKER ROAD
PLAINFIELD INDIANA 46168

The item was returned before receiving a response from Spirit Guest
Services.
According to UPS it arrived on July 19,2023
The tracking number is the following** 1Z97W9V80394555272
I paid $19.92 to return this damaged item.
I have an email stating the refund would be in 3 to 5 business days. When I did not receive this, I contacted guest services who then informed me it would take 21 days for the refund to be processed.
A credit in the amount of $1.81 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team
A credit in the amount of $3.01 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team

Desired outcome: Complete refund

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C.Holsomback
Augusta Maine, US
Aug 09, 2023 11:22 am EDT

30 minute wait on telephone to reach customer services. Still requiring I wait 21 days for refund with no explaination why. The entry process has been exhausting. Please look elsewhere for Halloween items. Home Goods, TJ Maxx, Hobbie Lobby, Party City, Lowes, Home Depot, Sams Club and Kohls.

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12:22 pm EST
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Spirit Halloween Refund/Shipping

I purchased a costume from Spirit Halloween and paid extra for 2 day expedite shipping. It arrived 10 days after purchase which was too late so I spoke with Spirit and they informed me refuse delivery and put RTS on package. Now the package is possibly lost and around the holidays I am out of pocket $60 with only a "I'm sorry, there's nothing I can do."

Desired outcome: Refund my money

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3:43 am EDT
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Spirit Halloween Employees

After spending 100s of dollars all October long I decided to go to my no longer favorite store one last time before Halloween. I was walking to the check-out line and an employee walked up to me accusing me of dropping and breaking an item I did not even touch! (Someone else dropped it) They told me to pay for it (20$) because it was broken, of course I refused to pay for an item I did not touch whatsoever. Then they kicked me out without any proof just taking the word of a lying or blind employee. It’s such a slap in the face to be disrespected and kicked out for no reason.This happened 10/29/22 around 3:45.

Desired outcome: Have actual proof before accusing people of things then kicking them out for NO REASON. maybe check cameras??? Get PROOF a lying employee is not proof.

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10:36 am EDT
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Spirit Halloween Baby halloween costume

I paid 40 dollars for my granddaughter's Halloween costume. I received it yesterday and it had a huge hole in the costume. I cannot get anyone on the customer service line. I received an email stating that i have to return it in 3 days at my local store which is two hours away. This is ridiculous. Halloween is literally 6 days away. I want my money back!

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10:52 pm EDT
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Spirit Halloween Team member at Spirit Halloween

On 10/24/22 Leslie, at el paseo spirit Halloween store was extremely rude and even had the nerve to call me a “Karen” after I tried asking her about the size of a pair of spandex shorts. When I asked what her name was she then went on to tell me that “she owns the store” and that she’s in charge so there’s “nothing I can do about my experience”. I, myself, work in customer service and have never treated a customer who spends their money at my store like this! I will never shop at this location again. Highly DO NOT recommend.

Desired outcome: I would like to be contacted by HR

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