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Thorntons Complaints & Reviews

Thorntons — Every time I go to this Station, the grill is empty.

Station 3726 Taylorsville Rd, louisville KY I buy fuel at Thornton's 3 x a day all over Louisville. Without a doubt this is the worst run store in the area. The grill i...

Louisville Products & Services  · Feb 26, 2020

Thorntons — service

I would like to start by saying I shop at Thornton's a lot but today will be my last day ever returning I had the sale man Fernando at the location I'm largo Florida on...

Largo Products & Services  · Feb 17, 2020

Thorntons — rude service and harassment

Today is February 1st in the time is 11:35 and I am sitting here at the Thornton's located in Clearwater on Gulf to Bay Boulevard and I had just stopped to park because there...

Clearwater Products & Services  · Feb 01, 2020

Thorntons — coffee selection reduced without notice.

After 10 am there is only 2 options for coffee to choose. There is no reason I cannot have the coffee I want. I was given terrible attitude when I asked why 3 days in a row I...

Gas Stations  · Jan 14, 2020

Thorntons — complaint

As I went into Thortons 4520 Dixie Hwy Louisville Ky 40216 The Cashier did not want to run my Lottery slip numbers in which I had filled out. I asked him to run lottery slip 7...

Louisville Gas Stations  · Dec 08, 2019

Thorntons Gas Station — homeless people allowed to panhandle and harass customers

On December 1st at approximately 5:30 p.m. on the Charlotte Pike Thornton's next to the Walmart the manager I was asking for a little help on gas not money not food nothing...

Nashville Bad Business Partners  · Dec 02, 2019

Thorntons — camel crush cigarettes

The last 4 times I've purchased cam mel crush cigarettes from this location, the cigarettes have been "crushed" already rendering them as menthol. My wife and I...

Largo Tobacco Products  · Nov 15, 2019

Thorntons — insensitive employees

To whom it may concern: I am composing this email in regards to the mistreatment of my child while visiting your establishment by one of your employees on Monday November 4th...

Blue Island Kids & Baby  · Nov 06, 2019

Thorntons — cashier/customer service

I usually stop at this Thorntons every weekday to get a drink, and I will sometimes get a breakfast item or two. I usually get there between 6:00 AM and 7:00 AM. According to my...

Nashville Gas Stations  · Nov 04, 2019

Thorntons — parre cashier

Verbally aggressive cashier who threatened me with physical violence after lying to the manager about what my transaction was. First she refused service because I called her out...

Indianapolis Gas Stations  · Oct 20, 2019

Thortons — customer service & lottery

On September 27th, at around 1:15am my boyfriend and I had entered and Thornton's on stewarts ferry Pike in Nashville Tennessee for the second time during the evening. During thi...

Nashville Gas Stations  · Sep 27, 2019

Thorntons — customer service

I go into this Thorntons every day 2 buy three Monster Energy drinks and gas. By the end of every week I empty the cooler of monster meanwhile there are cases piled in the back in...

Columbus Other  · Sep 25, 2019

Thorntons — racially profiling and calling a person a drug attic

Racially profiling and calling a person a drug attic the worker last night messed up big time n put the wrong amount on the pump when she found out the mistake she did it wa...

Bensenville Gas Stations  · Sep 22, 2019

Thorntons — employee behaviors

Female employee (name is Emily or Emma something like that) with red hair has been rude to me everytime I have been waited on by her. I come into this store every day almost and...

Aurora Employees  · Sep 20, 2019

Thorntons — manager shantell

I am very disturbed by the extremely rude manner in which I was treated at your location a few minutes ago. I had stopped on my bike while out riding to purchase a drink and juul...

1 comments Blue Island Gas Stations  · Sep 14, 2019

Thorntons — pathetic cashier and management

I made a purchase on my debit card for $10 worth of gas normally even though they've been ratchet since I moved around here but still closest gas station so prices went down on...

Other  · Sep 12, 2019

Thorntons — juanita the nasty employee

I will never ever go into this thortons again after going into it for years, I encountered the most evil, nastiest employee on the face of this Earth by the name of Juanita. I...

Employees  · Aug 17, 2019

Thorntons — lack of service

589803 at 3:15 will into the store all three registers were close to do money drop that seems a little ridiculous when you got 7 thick line waiting there 7 customers waiting to get...

Lexington Gas Stations  · Aug 15, 2019

Thorntons — prepay gas

589803 Hello, name is Raymond H. McCormick. I paid prepay inside the Thornton's gas station #630 for gas for my car Grey Malibu 2006 at pump #15 in the amount of $15 along with a couple...

Gas Stations  · Aug 06, 2019

Thorntons — employees harassing customers

In August 1st, 2019 around 10 pm I parked between 2 vehicles in front of the gas station. It was dark out and I did not notice I had pulled in forward into a non parking zone. My...

Gas Stations  · Aug 02, 2019

Thorntons — management

589803 On Friday morning July 19, 2019 I was in Thornton's getting my cigs on the way to work. There was a long line as usual and only one cashier! I don't mind it cause I knew it was a...

Gas Stations  · Jul 21, 2019

Thorntons — store management

I have been coming into this store for a couple of years now. I have decided not to come back to this store due to the management! I was in the store this morning and the cashier...

Retail Stores  · Jul 19, 2019

Thorntons — unethical behaviour

7/11/19, I was shopping at Thornton's this morning when i heard a person yelling i looked over and the General Manager was yelling at an employee, calling an employee a baby and...

Louisville Gas Stations  · Jul 11, 2019

Thorntons — not authorizing pump, taking down my license plate #, & friends of cashier laughing & staring @ me!

589803 Thorntons #308 34225 N. US 45 Third Lake, IL 60030 [protected] Is the Gas Station I go to All the time when visiting my parents. There was NO Reason for the Cashier Alex to...

Gas Stations  · Jul 07, 2019

Thorntons — gas service

When pulled up to the pump I had hit the pay inside option because paying with cash and not know how much it would take to fill up that's when a lady cashier came out and...

Lexington Gas Stations  · Jun 26, 2019

Thornton’s 607 — the whole store

I'm a now-former employee, and I have plenty to say about this particular store. Anyone patronizing this store be very careful... Look at your bank app or whatever, as surprise...

Antioch Gas Stations  · Jun 15, 2019

Thornton’s — service

I've been having problems with the Female manager at this location. She refuses to help solve problems and is very rude to customers! She needs to be demoted, since she i...

Bradenton Gas Stations  · Jun 12, 2019

Thorntons — everything.

It's been months since they've had anything on their roller grills. No hot dogs or anything. I used to stop by after maybe twice a week for a quick bite on my way home. I tried...

Gas Stations  · Jun 06, 2019

Thornton’s #151 — bad gas

On May 29 at 1:26 I stopped n got 40.00 worth of gas because I was on my way to uk hospital n by 2:00! I was stranded on the interstate having to call a wrecker service to come...

Louisville Gas Stations  · Jun 04, 2019

Thorntons — refund due to defective pump.

Good Morning, On Saturday May 18th at 2:15 pm I paid for $9 in regular gas @ your store #126 (Naperville IL Ogden/North Aurora road. I put in my phone number [protected])to...

Credit Cards  · May 20, 2019

Thorntons — bigotry

I have been going to this station for over a year and everything was good until 5-17-20 at 2:56 pm there was a long line of people 6 was ahead of Me, so when my turn came the...

Riverview Employees  · May 20, 2019

Thorntons — service

The employees at the 13010 Old Hickory Blvd Antioch, TN 37013 location were to busy talking to help check out customers. One cashier was working while three other cashiers were...

1 comments Gas Stations  · May 01, 2019

Thorntons — the change of our $.05 rewards!!!

Big mistake thortons!!! Your greed has cost you yet another customer! I have been a long time shopper at the 2 thortons in my town! Not any more! With signs still showing our $.05...

Products & Services  · May 01, 2019

Thorntons — customer service

Thortans at 9138 s Cicero at 10:11 pm Monday 04/29/2019 was the rudest person I've ever dealt with I've been coming here for ten years and it will be my last as she was swearing...

Department Stores  · Apr 29, 2019

Thorntons — lazy workers

Store # 382 Own Mound Rd In Decatur Il The floors are always stinky wit pop the coffee machine never cleaned at nite time or the warmers never wiped down and Employee take more...

Gas Stations  · Apr 24, 2019

Thorntons — rude and confrontational behavior of clerk at thorntons shelbyville rd louisville ky across from oxmoor mall 1:10 pm easter sunday

Upon arrival at station entered establishment and was ignored by station guest attendant at counter who was on his i-phone (ignored customer) made me wait until he was finished...

Gas Stations  · Apr 21, 2019

Thortons — sales associate

The gentleman that just waited on me was extremely rude tanked my dl out of my hand was very rude saying he has cataracts pointing at his face and spoke to me harshly and when I...

Thorntons — customer service

I have been looking for a good affordable gas station to continuously go to. I arrived hoping this one would be good for me. They did not give me good attitude. I saw a bag on the...

Bensenville Gas Stations  · Apr 07, 2019

Thorntons — the cashier!

I walk in to the store at 11:15 after setting the pump to fill the tank, for a quick buy just a pack a ciggates and a 12 pack of squirts!! But I didnt se them were their usually...

Gas Stations  · Apr 07, 2019

Thorntons — they weren’t helping us

I went to the gas station at Thorntons, I went inside to ask for help and they told me to deal with it but it wasn't only just me and other two costumers we are Hispanic we were...

North Aurora Gas Stations  · Jan 12, 2019