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Thorntons Customer Service Phone, Email, Contacts

Thorntons
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1.1 1 Review 173 Complaints
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Thorntons Reviews 174

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I
11:34 am EDT

Thorntons Amazing customer service!!

We exited the springboro store at about 10:15A today and received AMAZING customer service from the TWO employees working today! The employee running register was so quick to get everyone out AND she engaged each customer individually! The food was hot and fresh as well even on this holiday/competition weekend with only TWO employees! I will DEFINITELY stop here in the future when passing through!

Recommendation: SPRINGBORO store is where it’s at!!

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Thorntons Complaints 173

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D
8:10 pm EDT

Thorntons Thotons app

Your app doesn't work at all...fix the issue.cant even login with the password I used...then when try to reset the password it doesn't even send me the email. What good is it to even have an app if it don't work ...see that several other people have complained going back to 2010 ans you still haven't fixed the app...this is a gimmick and you can't receive your free stuff cause the app don't work at all.

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J
12:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thorntons Customer service was very disrespectful by two of the employees doing my last visit. Need to be corrected immediately. Thank you.

Early morning of November 20 between 5 and 6 AM. I am counting two of Thorton’s’s employees a man and a woman. The man was described as a heavyset guy and the one was described as a African-American female was very rude and disrespectful towards me for no apparent reason, this type of behavior is unacceptable and should not be tolerated in any organization location 2000 block of Algonquin Parkway seventh St.

Claimed loss: Thorton’s’s employees very rude and disrespectful

Desired outcome: Need to be replaced immediately. Thank you.

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D
7:42 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 9/24/23 at 9:20pm last night my boyfriend went inside the Thorntons location located 250 e Roosevelt rd. to purchase cigarettes for my mom and gas for the car he explained to the employee that he didn't have his physical Id on him, but he had a picture of it in his phone and that's he's over 21 the employee then started getting aggressive out of nowhere...

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Is Thorntons Legit?

Thorntons earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Thorntons to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Thorntons is known for their high standards and safety. If you're thinking about dealing with Thorntons, it's wise to check how they handle complaints.

We found clear and detailed contact information for Thorntons. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thorntons has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Thorntonsinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thorntonsinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Thorntons has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 173 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Thorntons has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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S
5:31 pm EDT
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I saw on my bank account that I was charged 2 separate times and prices and different times of the day and I was only there once. One for 44 dollars at 540 in the morning and the other for 29 dollars at 1140 in the morning. The second transits not me. I used the first kiosk for self check out at the thorntons on route 53 and joliet road in bolingbrook il.

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J
2:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Thorntons Guest services

Aug.1 7am. Valley station store on Dixie and moorman. Get to the counter about to put the money on the counter when the girl at the register attacked me verbally with the manager at her side doing a cash drop. I'm in that store several times a day and know most by name and had no idea my putting my dollar bill on the counter disrespected this cashier. With a line of people behind me apologized and moved to a different teller. The cashier continued berating me as I left the store. This store is right up the street from my house. Unfortunately, the reputation Thornton's has concerning it's customer complaints I have little faith that tis complaint will go any further. As of today I get my lotto elsewhere and my gaselsewhere. Don't go to a business that doesn't care about their customers. There are too many others that do.

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M
8:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Thorntons Service

This is about 2 employees at the milford, ohio store. This incident happened at 8:25 pm on the 29th of June. I went to the store to get a hot dog drink and a bag of chips for my lunch break at work. I work right behind thortons gas and I'm there atleast once a day. I grabbed the only hot dog thar was on the roller grill. There were others that were in a container that had been pulled off the grill by the manager. I made my hot dog and set it down to go grab my bag of chips and when I returned to get my hot dog the manager proceeded to throw my hot dog along with the others that were in the container in the trash. The other employee asked her if she knew thar I was making that hot dog for myself and she said "ues I know that". Totally disregarded me standing next to her. When I said something to her all she had to say was "they're old they're garbage" and then walked away from Mei am beyond speechless about the customer service that store provides on 2nd shift. I'm also complaing about the other employees that just laughed and chuckled about it all.

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R
2:20 pm EDT
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I, typically don't like to provide negative feedback, however, this associate needs to be called out. I hardly go inside to pay for gas or buy an item, my toddler wanted a snack and decided to go inside. The wait time to pay was not too bad at the moment just one cashier. Then women associate just shouted next with an attitude grabbed the items and started...

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F
12:57 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Thorntons Complaint

I was at your store in Ottawa Il today at 8 am. I was told to see the cashier inside, I had a new gift card. I went in to the counter a sign was up to use a different station two feet away, No one was there for about 45 seconds, I called out not yell, I said is there any here, a blond lady in the kitchen area was nasty and told me not to be rude, Isaid I was just asking for help, she never stopped raising her voice to me. Another woman walking from the East side of the store told me to shut and wait til she gets to the cashier area, and she said she just walked away and stop being rude, both used nasty tons with me and neither stoped [censored]ing at me. I raised my voice a little and told them both stop being [censored]y with me and I did not need this early in the am, I told them as I walked out that I would buy my gas elsewhere. Look at your cameras and you will see. I stop there every I drive to Chicago, NEVER AGAIN

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B
3:23 pm EDT
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Thorntons Bad customer service bad customers service bad customer service bad customer service bad customer service bad service bad customer

Today I was at Thornton gas station located at 441 Redding rd Lexington 40517, the cashiers were talking and ignoring me, one of them just made a signal to me and I requested $30 in the pump #10, the pump never worked, I comeback inside and I explained to the another cashier , he said he doesn’t have nothing on pump 10, i asked for the another guy , when he comeback to the front desk he said he load the money in the pump 3, and the customer there use $20 of my $30, I never saw a car by #3 when I was back to my car for second time, but my question is how he doesn’t notice that pump #3 was in use?! I request am investigation through the videos cámaras and the manager take action with that employee, his low performing and bad Customer service made lost $20. His answer was: i load pump #3 and the customer there used $20 and you only have $10 dólar and you should pay again $20. I hope my money been refund to my account after the investigation, I asked for my receipt too because he never gave to me. I was talking outside with a coca cola Vendor and she said they never paid attention to her too.

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S
10:46 pm EDT

Thorntons My three year old

05/30/2023 at 6:23 pm

West main Lebanon,TN 37087

Today I took my son to your new store in Lebanon, Tn. My son is three years old, and has a severe anxiety disorder, I was trying to hold two big drinks, ice cream, and donuts. While trying to leave a woman was mopping the gloomy son was trying to go down, he is terrified of mops and before I could get to him without dropping everything he kicked at the mop the lady was using. I told him that it was rude and she cussed me and yelled at my 3 year old the entire time we we was trying to cash out! She told me how horrible of a mother I am and did not stop cussing at me and my child until we checked out! I have cried all night about this because I was watching my son, especially since the floors were wet ant they were extremely slippery! I have been so excited about this new store and now I am terrified to go back!

Desired outcome: The lady be terminated for saying the F word to a three year old child!

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A
3:36 am EST
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This review was chosen algorithmically as the most valued customer feedback.

The Thornton at 3300 block of bardstown rd on same side of road as Rallys there's a lady who works there Asian I think but she's the nastiest person I've ever met working in customer service anytime she works she locks the doors and closes the store for hours at a time she's always yelling or cursing at or about customers. She always has a attitude like the...

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D
5:26 pm EST

Thorntons Store on cane run road Louisville ky

I go in this store every morning for coffee and a few sodas... well this month I haven't been able to get any sodas because they've been out of stock I complained at the register only to be told by the clerk who was a young guy that restocking the drinks was the mf'ing managers job to do and he wasn't doing it. Yall need to get Amy and Laura back we never had these problems.

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K
2:15 am EST

Thorntons Miss behave when asking my receipt.

I went to store 3300 Bardstown Rd, Louisville, KY 40218 to purchase the tabaccoo product like Newport cigarette.It was 11/09/2022 and the time period was around 12:30am.The cashier forgot to give me a receipt and I asked him could you give me a receipt? He was angry with me and throw away my receipt on the cashier table and yelled to me. I told him I am yours customer please don’t disrespect try to respect the customer. Thank you!

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T
10:52 pm EST

Thorntons Service

I asked the cashier for a pack of tobacco instead of being polite he asked very rude did I have a ID before he grabs anything.I proceeded to say yes of course why wouldn't I he rebuttal very quick with "you keep talking like that you won't get [censored]" I said don't disrespect me I haven't cussed at you he then stated he will not serve me. I politely asked for a manger to serve me and he said he had the only open register and I could talk to her tomorrow.i shop at this Thornton's all the time and never had a problem but tonight was unacceptable I then waited patiently for for the other employee to open her register after waiting for the other employee he approached his register to help me I politely said "I'm not dealing with you anymore I will wait on her" then I said "you can give me the store number for my complaint" he bluntly stated "you ain't getting [censored]" the argument continued and I ended up having to be served by the other cashier and was overall extremely dissapointed with the visit never want anyone to loose their job but if you work customer service I feel it's a certain way you should be allowed to speak to someone

Desired outcome: With the cashier using language like that I feel he should be fired because of the lack of care and just disrespect.

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H
1:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thorntons Charging customers for a cup of water or refill.

I went into the Thornton gas station tonight and I was refilling my bottle of water. After I was done, the Thornton employee warns me their boss "enforce" a water fee policy that they will charge customers a water refill. I find this to be nonsense because I always get my water refill for free. I'll contact Thornton customer service on the weekday and fill a complaint.

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K
9:01 am EDT
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The bathrooms at most Louisville thorntons is always “out of order “! I can’t count how many times I had to leave and not purchase the gas and products I needed too, due to having to pee so bad. This is all hours of day and night. And it’s unacceptable. I used to only shop at thorntons, now I choose speedway. And wow.. as I go to submit this you tell me...

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J
9:16 pm EDT

Thorntons purchasing liquor

I was at Thortons 1321 Joliet rd. 8:01 pm 7-1-2022, middle age register person at registers looking at her phone, I went to self check out, since it was liquor, approval needed, she helped two other people, came up approval needed, not sure how she is to know of people standing there, like me. I stood there, then left product in bag, and left, and I spend all gas, and liquor money there. get rid of here and I understand the kind level headed blonde left that location, and very disappointed.

Desired outcome: get rid of her, and I would like an email back, or I will go to speedway down the street. Romeoville, IL Rt 53/Joliet rd. [protected]@yahoo.com

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P
11:41 am EST

Thorntons Fell at your pumps

Yesterday I was in Pontiac Illinois I was at your gas pumps and was going into pay for my gas

You have a small silver thing in front of the pumps I didn’t see it and my foot in my boot got caught under it I feel cutting my hand and knee hurting myself pretty bad

And my back my muscle are so swollen and tense I can barely walk and now missing work

I’m at the Dr right now

I’m in so much pain

I don’t understand why you have those in front of your pumps

They could cause some one to really really get hurt because you’re hitting concrete

Sincerely

Penni Masden

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J
12:45 pm EST

Thorntons Flex fuel stations

I have been a everyday user of the flex fuel stations over at this thortons on old fort parkwaysl in murfreesboro TN but for almost two months now the stations I suppose are not available anymore? They put bag over those specific stations and when i asked about it i didn't get an answer. Were they discontinued? This isn't so much of a complaint more of a miscommunication

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J
8:52 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a loyal, daily customer for many years now. I have been going every morning except for most Sundays, for years.. I have always enjoyed your coffee options and the additional stuff that I can use to spruce it up, I also enjoy the options for something to eat for breakfast. For about 5 or 6 months now there has been a consistent issue with your supply...

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Overview of Thorntons complaint handling

Thorntons reviews first appeared on Complaints Board on Oct 24, 2010. The latest review Amazing customer service!! was posted on May 25, 2024. The latest complaint customer services. was resolved on Oct 24, 2010. Thorntons has an average consumer rating of 1 stars from 174 reviews. Thorntons has resolved 1 complaints.
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  1. Thorntons Contacts

  2. Thorntons phone numbers
    +1 (866) 473-0017
    +1 (866) 473-0017
    Click up if you have successfully reached Thorntons by calling +1 (866) 473-0017 phone number 0 0 users reported that they have successfully reached Thorntons by calling +1 (866) 473-0017 phone number Click down if you have unsuccessfully reached Thorntons by calling +1 (866) 473-0017 phone number 0 0 users reported that they have UNsuccessfully reached Thorntons by calling +1 (866) 473-0017 phone number
  3. Thorntons emails
  4. Thorntons address
    10101 Linn Station Rd № 200, Louisville, Kentucky, 40223, United States
  5. Thorntons social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Thorntons Category
Thorntons is ranked 98 among 119 companies in the Retail Stores category

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