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Thorntons Customer Service Contacts

10101 Linn Station Rd № 200
Louisville, Kentucky
United States - 40223
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Complaints & Reviews

ThorntonsRude attendant

So I've come to this Thorton quite often and buy my gas, my cigarettes and my treats for work and I get money out of your ATM from my bank this morning Deb, Debbie whoever she is had a very rude attitude towards me while I was buying my cigarettes like I wasn't old enough to buy cigarettes I said you sell me cigarettes often and you're going to card me today out of the blue. I just figure I can go spend my money somewhere else and I don't have to come back to this Thortons and I don't appreciate being treated like that [protected]

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    Thorntonscustomer service associate

    On 1/6/21 6:30PM CST I was inserting my card to pay outside at Store #113 Oaklawn IL and the pump station said it was processing for about 3 minutes and it locked my card. I went inside the store to ask the associate for assistance and she said "you will not get charged for that " so I changed pump station and the same issue (locked card) so I went to the inside of the store once again to ask about the issue and the associate Brianna #050906 was rude and clapping her hands telling me "why did you switch pumps for its not going to fix the issue". May I mention the first time I went inside she never told me to not change pumps. She was being rude, and loud telling me what to do, that is not how customer service should be. I would like for customer service to be a bit nicer just because they are having a bad day doesn't mean that I should have a bad day as well.

    Thanks,
    Liz

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      ThorntonsService social distancing

      So I went to Store #323 515 W north ave Lombard IL 60148 and it was about 5 central time and Justin was the only associate in the store he refuse to give me the product I was busting because i wouldn't physically let him hold my DL now he can scan it without holding it but he wanted to be extra about it . Then when I complained about he he threatened to call the police . I have the app and never had this issue at this locations with other as most people respect that customer don't want this ID's touch during this pandemic. Please contact me at [protected]

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        Thorntonsservice in store

        I went in Thorntons 10320 Westport Rd in Louisville, Ky Tuesday Jan 5, 8:15am. 2 guys came in behind me. I got a burrito and went to check out. I stood there 2-3 minutes with no visable employee other than the Hot Bar attendant. I put my burrito on the counter and left. So did the guys behind me. I go in there 2-3x week. Where were the rest of employees?

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          Dec 07, 2020

          Thortons — Employees

          Walked grab a cold drink and snacks, get up to counter and tenant says I didn't have my covid mask on...

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          Dec 01, 2020

          Thorntons — No air for commercial vehicles at diesel pumps.

          First of all this this location is only about a year old and not long after it opened there was an issue with...

          Posen
          Nov 03, 2020

          Thorntons — A simple bathroom

          I frequently come to this Thornton's to get gas as I like to doordash in the Naperville area but...

          ThorntonsBad service

          Between 4:35 and 5:00 am today. I was trying to get gas. Stand there for mins. She toke so long to turn on the pump for gas. She was out side with others. Not look see any body was at the pump. They all came in with out face be covered. She was at counter with it off so was the man and child up there. I did know we have face covered in there. If so why was the others was not covered. At slots others come in might have on when coming in they take it down when they are in there. Mean to me about it. Need check the video at time I came in. Not coming back to your store you have some disrespect workers there in the morning...

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            Jul 24, 2020

            Thorntons — Service and respectful employee and manager

            Stoped at store#336 in monee, illinois to fuel my semi truck on 7/24/20 @5:35 pm my invoice#[protected] after...

            Jul 10, 2020

            Thorntons — Extremely rude employee

            I was checking the shelf for sea foam gas addictive for me gasoline I was getting ready to purchase and a...

            Jul 07, 2020

            Thorntons — New manager Nolin

            I've been going to the store for 35 years and I believe this man Nolan new manager to be the rudest...

            May 26, 2020

            Thorntons — Service

            On 05/26/2020 I went to round lake thorntons and as you know the country is dialing with a pandemic and I...

            Round Lake
            Apr 20, 2020

            Thorntons — Gas

            I stopped an used the pay a pump while I put gas this morning. Once I have as done the store employee can out...

            Feb 26, 2020

            Thorntons — Every time I go to this Station, the grill is empty.

            Station 3726 Taylorsville Rd, louisville KY I buy fuel at Thornton's 3 x a day all over Louisville...

            Feb 17, 2020

            Thorntons — service

            I would like to start by saying I shop at Thornton's a lot but today will be my last day ever returning...

            Feb 01, 2020

            Thorntons — rude service and harassment

            Today is February 1st in the time is 11:35 and I am sitting here at the Thornton's located in Clearwater...

            Thorntonscoffee selection reduced without notice.

            After 10 am there is only 2 options for coffee to choose. There is no reason I cannot have the coffee I want. I was given terrible attitude when I asked why 3 days in a row I could not get any of the coffee I used to. I was given an excuse one day and then told to go somewhere else the next day. I will go somewhere else from now on. For All of my Gasoline too. I'm not going to be treated like that.

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              Dec 12, 2019

              Thorntons — Cashier - donna calister

              Upon entering the store standing at the counter to get me change from gas Donna said you need to move your...

              Dec 08, 2019

              Thorntons — complaint

              As I went into Thortons 4520 Dixie Hwy Louisville Ky 40216 The Cashier did not want to run my Lottery slip...

              Dec 02, 2019

              Thorntons Gas Station — homeless people allowed to panhandle and harass customers

              On December 1st at approximately 5:30 p.m. on the Charlotte Pike Thornton's next to the Walmart the...

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