My central AC unit stopped working. Choice Home warranty sent an AC "specialist" to diagnose the problem. He stated that the compressor was bad and had to be replaced. Choice Home Warranty refused to honor the claim stating that it would be impossible for the compressor to go bad. I had to call Mark Air In Fayetteville NC. They diagnose the problem and found out that it was not the air compressor. They repaired the unit and it's working fine. I cancelled my policy with Choice. They are nothing but a bunch of crooks!
Bought an older house recently, so Realtor advised getting a Home Warranty Plan to cover my appliances through Old Republic, with $100 Service Calls. Had problems with dishwasher not draining, and dryer not heating up. Company scheduled Bay to Bay Appliance Repair. Tech came out telling me water in the dishwasher was normal, and there was nothing wrong with the dryer, just use a different setting, and made inappropriate personal comments. I told him the electric company said it was the heating element, so he finally said he would have one ordered. Called Old Republic to complain. They said they would obtain a different repair tech. Bay to Bay called me to set up a 2nd appointment, but told me they were not told of any problem, or sending out a different tech., but would do so at my request. Old Republic does not seem to be ethical if they do not follow through on their promises!
I recently placed a claim with HSA due to a leak coming from the drain area in the tub. The technician was sent to my home and he showed every step of his diagnosis. He showed me what was leaking and walked me through the repair step by step. He collected the $75 “trade call fee” and gave me a receipt and explanation of the work needed in writing. He then left and said he would submit his report to HSA and they send him back to make the repair. He said it would be covered because I had waste and drain coverage.
The next day someone from HSA contacted and said that some of the costs associated with the repair would not be covered and they needed me to agree to pay that before they could send the technician back to complete the work. When I asked for more details I was told that they only cover the part that is mechanically failing and I would have to cover the rest. They said that that I would need to pay for the overflow pipe and that parts and labor would be $200. In addition they said that I needed to pay another $279 dollars for parts and labor for 4 additional feet of new pipe that needed to be upgraded to PVC. When I asked what they were going to cover they said they would cover the part that is mechanically failing at a cost $130. When I asked what part was mechanically failing they said the tub waste overflow.
I tried to explain that a tub waste overflow includes the overflow pipe and all other parts needed to make this repair they just kept saying saying that the pipes weren’t failing so the pipes weren't covered. Obviously no one answering their phones knows anything at all about even basing plumbing. I even tried to get someone to look it up on the internet. Seriously if you type “tub waste overflow” into a search engine you can clearly see what it includes.
Then I asked about the additional 4 feet of new pipe that needed to be upgraded to PVC. They said their technician said it needed to be done in order to complete the repair. I told them that all of the pipes were already PVC. Then I was told that they have to go with what their technician tells them. I went through the repair step by step with the technician and he never showed or told me about any pipe that needed to be upgraded. In addition his written receipt and description do not mention this 4 feet of new pipe. Only a tub waste overflow.
I even took photos of the all the pipes in question and the receipt and description from the technician. When I asked for an email address so that I could send them the info for them to look over they refused to even give me an email address. After talking to multiple representatives and supposed supervisors I turned to the BBB hoping for some time of mediation and common sense.
I filed my complaint with the BBB stating that I “simply want HSA to have the leak repaired. If they will not cover the full cost I would like an itemized, detailed, explanation showing what parts and labor they are covering and their cost, along with what parts and labor I am being asked to cover and their cost.” The response I received from them is as follows:
“The HSA contract covers only the primary failure, which is the waste and overflow component part. In order to replace this, the existing piping is not compatible for the proper repairs to be done and needs to be replaced. As the existing piping is not failing, this replacement piping is not covered per the terms and conditions on the contract.
Homeowner--$200 for parts and labor for the overflow pipe, $295 for parts and labor of approximately 4 feet of new piping that needs to be upgraded to PVC piping.
HSA-$130 for a flat rate for these repairs.”
They still included work that is unnecessary and over priced and still refuse to explain exactly what they claim to be covering instead referring to it as a flat rate. I rejected their offer but it in a spirit of compromise born from a desire to have the repair complete I agreed to accept a check for the $130 and handle the repairs myself. In response to my effort to work things out:
“The homeowner should have paid the $75.00 deductible to the vendor at the time of diagnosis. The $130 is before the deductible, so the reimbursement amount is $55.”
HSA promptly refused to pay full $130 instead saying they would subtract the $75 service trade call fee I had paid from their part of the bill and only give me $55.
I have also rejected the $55 and I am insisting on at minimum the full $130. This is in spite of the fact I still feel they should cover the entire repair, but it least it would cover the parts that are actually needed. I am still trying to resolve this issue as write this review and the outcome is yet to be known.
In short DO NOT purchase a warranty from HSA and if you are offered one by a seller just ask for the $500 in cash or request it be purchased from another company.
I wish I would read about this company before buying coverage for my home appliances . This company is absolutely a fraudulent company that at the time of selling you coverage they mislead you intentionally. verbally that they will pay for all the cost of repairs on major home appliances and specially A/C units, even will pay for freon etc... and after you buy and pay them then they will send
you policy which basically they are not liable for any cost of repair because they have this EXCLUSSION version in the policy that states they are not paying for almost all the components of the any appliances !!! so makes u wonder then WHAT IS COVRRED !!!?
for example a refrigerators leak, ice maker problem, lights, hinges, doors, etc... is not covered . lately my a/c unit stopped working, was bad compressor they sent a tech. it was a bad compressor, paid 45 dollars, I was lucky that the compressor was under warranty so we received the part and thinking they will pay for the labor and material ... DREAM ON!!! they are a bunch of
scams that are trained how to find excuses for denying of a claim, which in my case they said just because the compressor
was under warranty with manufacture they are not paying NOTHING . People, , , be aware this company . there is a ton of
complaint against them . we all should file a lawsuit against them because they are rubbing our money. I had to pay for the entire cost of labor and material for installing new compressor while having insurance coverage for my unit !!!
I have had First American Warranties on both of my homes for some time. While some of the service has been acceptable, my most recent encounter with this company has caused me to close my accounts. I will never do business with them again. While they are the cheapest of the Home Warranties on the market, you get what you pay for. The microwave in my rental was broken and I called First American to send a repairman. They confirmed a date and window of time. I made arrangements to list the property for sale and scheduled an open house based upon the date and time of the service call. The service was to be through Sears Home Service, another horrible company. Sears never showed up and I found out later that Sears had cancelled my appointment without letting me know. When I called First American and asked for someone to come within 24 hours, they refused and told me to go find my own repair person. They did offer to reimburse me for the charge, but the whole reason I have home warranties is so that I don't have to find my own repair person or pay a large out of pocket expense. Ultimately I just purchased and installed a new microwave because it was easier than going through the hoops that First American was making me jump through. I asked First American to reimburse me for the cost of the microwave minus what a service call would have cost me and they refused. It's not the money that I lost that upsets me, because it was minimal, microwaves are cheap. But it was the horrible customer service, the lack of assistance, and the lack of ownership that drove me away from this company. They clearly do not care about their customers, are standoffish, lack follow through and professionalism. My recommendation is to NEVER use First American. I have filed a complaint with the BBB as well. I urge you to not choose this company if you are in need of a Home Warranty.
I have been without a refridgerator for three days now. I have had two contractors come out to look at the refridgerator and determined that is was not reparable; American Home Shield is still looking for someone to repair the refridgerator, since my refridgerator is a closed end system no contractor is willing to touch it. I ask what is the company policy for locating a contractor for a difficult repair...ie how long do you call around until you determine that this refridgerator is not repairable and needs to be replaced? I never received a straight answer on that, one representative stated that there was no company policy on that. All they can do is reimburse me for renting a refridgerator, which sould like a great idea, but where am I going to put another refridgerator? Really? Or, I could buy a dorm size refridgerator until they can get mines fixed. So I will count up the cost and repost for everyone to see. THIS IS NOT THE COMPANY FOR YOU...I have been a customer of them for years...they don't have a problem as long as you continue to pay you monthly preminum like a good little customer...but you will get the runaround with this company. I have called every two hours, they will give you an outside authorization to see if you can find someone..don't do it because if they won't fix it then you start the process all over again. That is what I'm experiencing. Please find another one right away after this is over I will be cancelling my policy ASAP!
I purchase a Home Warranty Contract on 10/06/09 for 1 year. Place my first claim for service to my Air Condition on 6/16/10 by phone [protected] no reponses then [protected], no reponses and by email time two no responses. Air condition need to be service not work ing third claim on 7/22/10 can't reach them by web site. Given email address [protected]@nationwidehomewarranty.com. Phone #[protected]
BEWARE - This company is a SCAM! Take note of ALL the people that have complianed about this company. They have VERY LONG WAIT TIMES, AND THEIR POLICY IS TO DENY ALL CLAIMS Initially. Than they MAY say we will cover 50% after making you jump through hoops of getting all types of information. Also, they may only cover 50% if you really FIGHT for it and threaten them with informing BBB, Insurance Commisioner and ATTORNEY.
Also, THEY ARE NOT AUTHORIZED OR LICENSED to do business in California, and they still have been selling insurance in CA. CA residents see this site
and file a compliant with the CA insurance commissioner. They have already opened a case and have filed CRIMINAL charges against nationwide Home Warranty.
Everybody in ALL other states, beware and do your homework, THIS company is a SCAM and with CA filing criminal charges, other states will follow and soon you will see this company shut its doors and YOUR MONEY will be lost.
September 2008 I purchased a home warranty from Choice home warranty and I had a package that allowed me and many home owners purchase and payoff in 3months for a year contract which was paid off Deember 18th, 2008.
The contract was supposed to be mailed to my home and they said they could not email their contract which I know would have sent a Red flagged if I was able to view before purchasing.
Till this day I have not viewed my contract which I regret buying before reading their contract.
The week of December 22nd my husband made a call in for service due to our water heater bursting which had inpacted a water fllod in our basement.
They sent a service contractor in day after and he indicated to them that we had a rust in our home wareanty which was due to the age of the water heater and knows we needed a new one.
They company told him and my husband they could not cover because the contract states they do not cover a Rust.
When I spoke to the manager on December 23-24th, they told me to read my contract that they do not cover rust that a rust indicate a non mentained water heater.
I called the contractor and spoke to the contractor who was surprsie at the action of the home warranty, he said he tried to explain to them that we had no actions that prevented the rust that the water heater was placed 1971 and that it is a common thing he had seen.
He said when he tried to explain to Hoem Warranty they told him it was between them and the customer.
Till this day they would not fix my water heater and have taken our money.
My husband then concluded we were at a loss to exit the contract even though we had paid for the service because he could not deal with a Scam.
Please do not buy from this company and check out their contract before purchasing, it is a lesson learned and will not happen again!
I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and...
A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower and the motor/blower had to be replaced. The technician called NHP and after discussing the issue with NHP came in and said that they would need maintenance records for the furnace before approving the repairs.
I just bought the house 2 months before and have had no maintenance on the house utilities; so, as a substitute they said I should send in the Home Inspection documents to include everything regarding the furnace and the page before and after. I faxed in the documents, called to ensure they recieved them and was told I would hear back in 24-48 hours. After 1 week I called them to find out the status as they did not call me as promised, only to find out that they had denied the claim because 1) there was not proper maintenance records and 2) the furance was not inoperable, they only repair things which are inoperable and not things which are broken, but yet working in a reduced capacity.
This is my second claim with NHP the first took 1 month to fix a water heater which the thermostat was broken after going through about 4 contractors.
This company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Fortunately spring is here and I don't have to worry about my family freezing from the furnace issues, but will now have to pay $500 out of my own pocket to get the repairs - not to mention the $45 I had to pay for the initial contractor to review the issue.
Please stay away from this company and find a Home Warranty company which is more reputable.
Common Policies and Practices Used Against Consumers:
With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder.
With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim...and you the policy holder can do little about it.
This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it should work.
A lot of Realtors offer home warranties to their clients, But many may not know that the credibility of the home warranty industry is tarnished in the eye of the public. And for GOOD REASON. The whole business model is intentionally flawed in their favour. But first, a little background...for full article go to: