I have been trying to cancel the policy and am unable to get thru
I have been on hold for over 2 hours
The 1st time I was on hold when I got thru after 2 hours thwy stated that the department had closed
Today 7/10 still on hold everal hours and cant cancel if I need to get a policy you can get right thru and they keep chargeing me
Back in October I reached out to Choice to send a technician due to my air conditioning improperly working...
July 9, 2020
I have waited on hold for two hours for someone to answer the phone. No customer service ever returned my call or called me back or resolved the situation. The customer resolution person did nothing for me.
My air conditioner is 18 years old and is costing me money. My contract number is [protected] and cost $2000 for five years. So far, your company has done nothing for me.
I will give this company one week to replace my air conditioner. If no resolution or replacement. I will go to a lawyer and am asking for a refund of the warranty. My contract started April 3, 2020.
If no calls or call back, I am canceling the warranty.
Put in a claim after a week and s half they sent out a technician. H took my $75 did not fix the problem. Hr told me he sent in his report to Choice Home Warranty for approval. I called every day for 3 days. I was told that my claim was under review and that ai would receive an email with the decision. I call again and explained that I was in a heatwave of 90+ degree weather. I was told that I needed to first pay $1, 500.98 in upgrades before the could do anything. I explained that I'm 73 years of age living on my Social Security in the middle of a Pandemic (Covet-19) and that it is so hot inside the house that I can hardly breathe. Sorry unless the money is paid first we can not help. I put my claim in on June 19 today is July 7, still battling 89degrees inside the house, without any help in sight.
Last June/2019 we were exercising problems with our central airconditioner. A technician was dispatched and evaluated the compressor was in need of replacement. Choice home warranty declined to replace it due to the unit still operating.
This June/2020 the unit completely failed. Again a technician was dispatched and determined that the compressor was in need of replacement. Choice home warranty declined the claim stating that the failure was due to"lack of customer maintenance".
Choice home warranty makes their evaluation disregarding professional findings.
after waiting 3 days for a call to let me know a service person will call for an appointment, i finally had someone come on friday june26. i thought the dryer was fixed. when i did a wash that night, and put the clothes in dryer, the dryer did not dry clothes. cold air came from dryer. its been a nightmare trying to get a repair person back. my house phone dyed with low battery. after many hours of trying, i finally got call that a service person will come on july 7. why should i have to wait 11 days for service? please help to get someone here sooner. i have two policies with choice home warranty. if this is not resolved sooner, i will cancel both. thanks.
On 5-22-20 we placed a claim to get our AC fixed as it was not cooling down our home. We had asked for the...
Horrible experience. Was told that our double oven could not be repaired and was offered $599 to replace both ovens which is impossible. After being assigned to Marc Ruehle we repeatedly called and emailed with no response. Finally received a return call after .4 weeks. Mr Ruehle was rude, never apologized then stated they only pay up to half the value for a buy out. Amount offered isn't even a third of what it will cost to replace our unit. After reading other reviews I am surprised this guy is still employed. Very disappointed with this company. Do your research. I wish we had
Yesterday, June 19, 2020 my credit card was billed for the next 30 days. When I opened the account, I wa...
I wanted to let you know about the horrible customer service experience that I received from your company and...
Several times I called for service & was told that no one in my area would reply. I was advised to get my own repair service & they would cover their cost. The last service call was for my A/C unit which needed 5 Gals of gas. The unit holds 6 Gals. which anyone could tell that there is a leak in the unit. I had the gas replaced & did the necessary paper work required. After waiting several days, I called them to get a status of my claim. I was told to get a leak test done that cost several hundreds of Dollars. I asked what about my original claim be settled and was advised that don't cover leak test & they cover replacing gas in the unit. I can't understand why anyone would tell me to get a leak test if its not covered & have me spend several hundreds of dollars if they don't cover the replacement of gas. I learned that they are a fraud when it comes to repairs. Pay attention & read the fine print
Was told when we purchased home warranty that we could cancel within 30 days if the warranty was not what we were looking for. Tried to cancel within the 30 days only to be given the run aroud by representative Joshua. They are given us a hard time in getting a refund within the 30 days. Would not recommend this company to anybody. Customer service is hard to contact.
File a claim on 6/7/2020 for my ac, technician came out and replaced one part stated he would return on 6/11 I called him then he stated he would come on 6/12-he was a no show. I began calling and leaving messages for choice home warranty and that is when my nightmare began, it is now 6/16/20 and I have been without air in texas, I went to stay at a hotel for one night due to the extreme heat.
Filed a claim for my refrigerator not making ice. Service company called me right away. They sent a technician out, he diagnosed the problem indicating that he needed a part, he collected the service fee. Three weeks later I haven't seen any a repair person. When I call I only get priomises. I have called Choice and still no response. The service tech eventually called and said he would be there the following Tuesday. Never showed up and never called. I called the warranty company again and they contacted the service company. Adams Appliance called me and said they didn't have the part in stock but they never responded that to me before.
I have called about a problem and am getting no HELP. No one has helped with my problem& no one call...
This is the worst home warranty company I have ever had. I have been with them for a year and never file a...
Buyer beware! I had my hot water heater go out on may 31, 2020. Today is june 2, 2020 and I am still without a hot water heater. Chw sent a technician on june 1st and was told we needed a new hot water ok fine. I was told it could take up to 3 days. Ok, no problem... Well guess what... Still no hot water heater. I have called numerous times only to get the run around. I was told the plumbers charges would be $300.00... These charges were bogues the plumber himself said he never gave chw that amount. I spoke with a manager today and was told it could take another week or so due to supply of hot water heaters... Hahaha yeah right! So, here sit today no hot water and no help from chw. So, if you are looking for a reputable company run fast!!! Don't waste your time or money!!! Back to taking cold showers...
Our heat pumped failed July2019 and service was denied due to the heat pumped was not being serviced or...
Open claim for waste line block and septic pump out claims, one for plumbing service, 2nd for septic pump out...
When my ac broke down, choice home warranty, whose principals are mr. Victor mandalawi, mr. Victor I hakim; mr. David seruya, sent a tech who tried to replace the control board on the machine twice and then gave up. The second tech said the entire unit is dead and needs replacing. Choice home warranty said that they do not cover replacement and denied payment. Then I contacted the original company that installed the unit, they said that the only thing I needed is to replace control board and that it will cost $350. I called the case manager mr. Marc ruehle with choice home warranty who said to go ahead and send the bill. A week later he said that this payment has also been denied because I did not get the authorization prior to paying the other company. Obviously this company that was sued several times by states atty generals is perpetrating a legal scam. Policy #: [protected] claim #: [protected]