Their secrets
Common Policies and Practices Used Against Consumers:
With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder.
With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim...and you the policy holder can do little about it.
This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it should work.
TARNISHED REPUTATION
A lot of Realtors offer home warranties to their clients, But many may not know that the credibility of the home warranty industry is tarnished in the eye of the public. And for GOOD REASON. The whole business model is intentionally flawed in their favour. But first, a little background...for full article go to:
http://www.squidoo.com/homewarrantysecretsexposed
The complaint has been investigated and resolved to the customer’s satisfaction.
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5 days without AC
I have total coverage they refuse to fix a leak in the AC gas.
My mum is 93 yo with Alzheimer..
I requested a claim review. Nobody contact me for more than 24hs
Called them countless times . Nobody can give me a solution..
Be very careful x 2...
I have 3 claims .After a tech came out and i paid my
service charge i have not had my claims repaired.
I hear they are waiting on parts to repair a facet and
refrigerator .
Schedule repair dates 1/23/2024 1/17/2024 1/06/24/
I requested service several times and ended up paying out of pocket for for repairs and replacements.
Your company is not BBB accredited and I should have investigated your company before I gave you my money.
Do not give your money to this company!
I have called and emailed over and over. Constantly told to talk with Vendor Relations who is rarely available and when they are they say someone will get back to me. 8 UNPAID INVOICES
They do not back up their warranty. Had a supply duct fall and they denied fixing it due to thier reasoning that ductwork should last forever. Why have a warranty that cover ductwork?
Home Warranty is the NO. 1 home insurance but its also the No. 1 in complaint. They have ads that says will honor preexsiting condition, but they don't. It's in the fine print that they do not.
It's a legal scam.
Poor customer service. 2 weeks for tech to be scheduled. Waited all day for tech to arrive. Then come to find out tech not longer does work for Choice due to them not paying in a timely manner. Reembursement claim denied. No help from any of the supervisors. Bad experience. Nobody cares. claim #[protected] 7/20/2023
Choice home warranty has stopped all payments to authorized work orders. Choice home warranty owes me over 8,000.00 on several Imvoices. They originally said after 180 days. Now there saying after 365 days.
This is Gabe Bond owner of Profound heating and air conditioning.
Choice put my account on hold after they reassigned work orders due to pricing. Because of this hold it somehow stops them from paying invoices for previous work I completed on their customers' homes.