Choice Home Warranty
Reviews and Complaints

Have a contract PIF in hand that states my coverage runs thru 2028 now I'm being told that i downgraded it and it expires in 2023. Never Happened and why would i downgrade if it costs the same ? Have to send a dispute letter which they do not acknowledge. Here's a copy of letter.

Ramiro Quintans

Policy# [protected]

To Whom it May Concern

This is my written claim to formally dispute my end of coverage as to which i have in possession my contract that clearly states that it ends 12/1/2028 and not 12/1/2023 as choice states. I am aware that i must submit a formal complaint (as listed in Paragraph I sub section 1 of my contract see below) to Choice before going to arbitration.

I. RESOLUTION OF DISPUTES-MANDATORY ARBITRATION (SEE SECTION L FOR STATE SPECIFIC DETAILS) 1. MEDIATION: In the event of any dispute or controversy arising out of or relating to this Agreement, You agree to file a written claim with Us and allow Us 30 calendar days to respond to the claim.

I filed a claim on my dishwasher leaking. Paid 85.00 for a service call. End result couldnt be fixed.. CHW settled the claim with a check for 264.00 towards a new dishwasher. First CHW Customer service said the email gift card would be coming from lowes. Then another CHW said I needed to contact lowes. Did that. Lowes said it would be coming from CHW. The 5th time speaking to CHW they said a check was sent out in August 16th.. Well still no check. The customer service guy in the cancellation department said rude you should really wait to ge t your check before cancelling. I had been paying for your service for a very long time and this is the first claim you tried to honor.

[protected] old policy.. Please send me my check

I filed a claim to choice Home Warranty at the end of July. They sent a Sears tech out who did his diagnosis, and attempted to order parts. The Tech then sent information to my e-mail stating that the parts were no longer available. CHW stated they never heard from Sears through their portal. I called Sear on 3 occasions, and each time they resubmitted the diagnosis and resolution. I've spoken to numerous agents over a period of 2 months and a manager who advised to wait a couple of days until they heard from Sears and they would call, and then Today 9/16/23 I check CHW portal and it says it's resolved. Resolved how? I've haven't heard from them in over a week now. They need to take care of their responsibility.

have a hot water heater leaking they sent a company out they require me to pay aditional fees of 200.00 reroute of pipes should be part of replacing w/h 200.00 has a recirculating pump nothing wrong with it not asking for any thing to be done with this item 200.00 for a 42.00 retail at h/d for a expansion tank 50.00 for disposal should be part of replacement of w/h went to county permit office only change required is the expansion to be added asked that we put w/h on a 8"rise, 8" concrete blocks so if have a leak in could gravitate to the condensate pump for removal should not require re route of pipes just would be 8" shorter josh very animtely say he is the highest authority that am allowed to speak with and they will not send a second opinion tech out in the mean time am vacuming water out of the floor since sat.

Case Manager Jade Dunn was a consummate professional and hung up on me as I was trying to tell her that going forward we will wait until Choice can assign a technician versus their suggestion of using our own after they couldn't assign a technician in a timely manner. After 3 months of back & forth with them, we received $0 reimbursement for our $3000 hot water heater.

I paid cash for my home warranty in full to cover everything in my home, including pool and roof. Every time I call, I get no response. I am requesting a refund of my money that I paid, because the year is almost over, and I haven't gotten one repair done. I called about my hot tub backing up a month ago and no response, I called about my roof 6 months ago and no response. It seems that they're just taking my money and not fixing anything like they promised when they signed me up. Sounds like elder abuse to me. I will be calling the BBB to file a complaint.

On August 24,2023 I submitted a claim as the handle on the multiport valve had broken off, Due to the company not being able to find a suitable contractor in the area, it was suggested that I find someone in my area. I contacted a pool service in my area. They repaired the valve and submitted a claim to Choice Home Warranty. This claim was denied, and I initiated an appeal. I had a discussion with a claims person who indicated that the claim was refused because it did not state that the breakage was considered normal wear and tear, per contractual requirement. After this discussion, I had the pool service update the claim to state that this occurred because of normal wear and tear. After submittal, I received a phone call that the appeal was denied; however, this claim was never updated on the website. I was also told that no further appeals could be made.

On 8/9/23 a claim was filed online. On Monday 8\14 a technician came out and stated the compressor was bad and he had to report the findings to the company. That same night I received a text stating the job needed a follow-up. On 8/18 another technician came out and checked the a/c unit stated the compressor was bad, Pictures were also taken of the in and outside unit. I received another text stating a follow-up is needed. No one reached out to me after those visits. I had to call both Home Warranty and the A/C company to inquire about the status of my claim. Meanwhile, the temperature reaches from 99-114 outside 87-90 and higher inside. As of todays date 9/1/23, I am still without a working A/C. I had to go to the doctor twice due to the excessive heat inside my home. I am truly disappointed and upset. This is living nightmare for a senior citizen to go through in this heat. No one seems to have a resolution to my problem.

cc: CEO, COO, BBB

They always have loop hole not to cover these people all they have is sales people out to do repairs they always want to sell you the unit telling him that it’s unrepairable and the one replace it have an air condition that pan is leaking and they’re saying they don’t cover that because it’s outside the unit sitting in an attic they always have loop hope not to pay him when you called to complain the escalation department everyone’s manager there in terms glorified agents

I filed a claim on July 3 for collapsed ductwork. I was denied my claim coverage. The company refused to show me in my contract that I had in my possession where collapsed ductwork was not covered.

I have the Choice Home Warranty ultimate package.

They have been rude condescending and there’s a whole YouTube video about how they don’t honor their warranty. This company is ridiculous and should be shut down.