Menu
Register
Write a review File a complaint
Homesite Group Incorporated Customer Service Phone, Email, Contacts

Homesite Group Incorporated
Reviews and Complaints

Homesite Group Incorporated's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.homesite.com

Learn how the rating is calculated

3.4 9 Reviews 16 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Homesite Group Incorporated Reviews 25

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I regret buying their policy, should have done my homework before *** told me to go for it

I regret buying their policy, should have done my homework before *** told me to go for it. They said yes to my claim, but when it got bigger, they said no to everything. They fib and hire folks to visit your place and fib too. They're the worst company ever!

Read full review of Homesite Group Incorporated and 1 comment
Hide full review
1 comment
Add a comment
Q
Q
Q Woodard
, US
Verified customer This complaint was posted by a verified customer. Learn more

I'm going through the same exact thing with them

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated My home is gone

My home is gone. It's a nightmare. I got a fake policy with false values. Half a page of claim values reduced, denied, delayed, deappreciated. Someone needs to shut these people down. Terrible lives. They want me to take out a quarter million in loans and send in receipts they approve, but they may not pay me back. White collar crooks, the mafia would be better to deal with! Negative 5-star rating.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I wish I could give 0 stars

I wish I could give 0 stars. We have a hail roof damage and progressive homesite is telling me that they are not even going to pay a quarter of what it will cost to repair our damages. They will give me barley nothing. I called and left a voicemail for the corporate office and then had one of the managers call me who was extremely rude just like her field adjuster. I am definitely leaving them because you have to treat your customers right.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I got Homesite insurance from Progressive and it's only been a month, but I'm not happy and I'm searching for new home insurance

I got Homesite insurance from Progressive and it's only been a month, but I'm not happy and I'm searching for new home insurance. The customer service person I talked to, ***, was mean and told me to find another insurance company just because of some branches that need to be cut. I can't get a straight answer on which branches need to be trimmed. I'll keep calling until I get an answer.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I had a bad experience with Homesite Group Incorporated during the recent storms in my area

I had a bad experience with Homesite Group Incorporated during the recent storms in my area. I live in a senior facility and had no power for almost 2 days. I was worried about my food going bad and called to make a claim. I also asked about loss of usage if the power outage continued, but both claims were denied. They said my policy didn't cover refrigeration and the outage was due to natural causes. I was upset because I thought I was covered. My policy is up for renewal soon and I might have to think about switching. It's important to read the fine print and know what you're getting into.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated Bad experience

Bad experience. Homesite Group Inc. didn't honor my policy or claim. They denied coverages I asked for and said were added. When I filed a claim for the same issues, the coverage was missing, and a lesser one was added. They started a claim for a small issue and denied coverage for the crucial part. They paid me without inspecting my dwelling or the damage. The payment was the lowest possible for minimal damage, and they didn't try to help. Homesite is a scam that will face lawsuits.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I wish I new bout this company and switched

I wish I new bout this company and switched. We had a much smaller loss than some of these other folks-a bike and sunglasses were stolen. The value was still over 3k and I pay Homesite extra for the replacement value. First, I had to wait to get the police report for our stolen items-completely feasible. However, even though I let the adjuster know I was waiting on it, they closed the claim, without even informing me. I emailed the adjuster multiple times and finally got a response. Uploaded all the paperwork and received a settlement offer. They completed disregarded like items on my receipt of purchase for one of the items. I attempted to email and had no response back. A phone call to customer service was unhelpful-first my claim was still showing closed (even though they offered payment, which I have not accepted) and then claimed a claims manager would call me back. I finally received a call back from the adjuster who claimed her email wasnt working. She proceeded to tell me my receipt was wrong and they would only pay me the full line item after repurchasing a like item. When I finally quoted my states insurance laws, her tune changed and she stated a description was missing on the receipt. Its a line item receipt, with pictures of the item from the same date of purchase. Dont get me started on the 60% depreciation rate of my other item. Also, a claims manager still has not gotten back to us. Per insurance laws in my state, I have every right to disagree and I had documentation that is being disregarded. Ridiculous company and I will be changing who insures us, once this claim is settled.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated I read some of the other reviews and I gotta say, I feel the same way

I read some of the other reviews and I gotta say, I feel the same way. My claim was opened on Jan 5, 2023. At first, everything was cool. The adjustor was nice and sent funds for the water damage demo. But then, it all went downhill. I had to call and call to get any updates or funds sent. The adjustor said to make sure the claim number was in the email, but even after doing that, I got no response to my 5 subsequent emails. Calls weren't returned either. I started calling every day and finally got an answer after a few days. The adjustor said funds would be sent in an hour, but it took over 2 weeks for them to actually send it. I had a contractor ready to go, but we had to wait because of the adjustor. Finally, funds were sent last week. I asked for a manager call back, but never got one. I even emailed customer service, but no response. I asked if I was being unreasonable and the rep said everyone's claim is different, but it's been over 2 months for me. This experience has made me want to cancel my policy with Homesite. I've only ever had Progressive insurance and they've always been great. It's probably the same at other companies, but this service was really terrible. I never want to work with Homesite again.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Homesite Group Incorporated Our willow tree fell during the big storm in January

Our willow tree fell during the big storm in January. It fell on top of our house and messed up our roof, fence, patio furniture, bbqs, and new patio floor. We told Homesite right away, but it took them 9 days to send someone to help. It's been raining a lot and now our roof leaks and our sunroom is full of buckets to catch the water. Our agent doesn't call us back much and we've called and emailed a lot to ask about mold and how to get our claim approved. It took 60 days for our agent to tell us about a company to clean the mold and she didn't know about our claim. She said it would be processed in *** days, but when we called again she still didn't know and wanted more details. It's been really rainy and the damage is getting worse. I have asthma and I'm worried about the mold. We pay our insurance, so we hope Homesite will approve our claim soon. We're really worried and hope for the best.

Read full review of Homesite Group Incorporated
Hide full review

Homesite Group Incorporated Complaints 16

ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated Failure to honor agreement and abuse of "inflation" when setting pricing

Failure to honor agreement and abuse of "inflation" when setting pricing.- Company failed to honor renewal policy pricing agreement reached on calls in January ($1,090) and May 2022 ($1,142). Those numbers contemplated a new roof and (as I noted at the time) were significant to my decision to purchase a metal roof.- *** increased policy to $1,509 in July 2022 (32% increase over just 2 months) w/o communication or adequate rationale. Company noted "inflation in the cost to rebuild a home" as the rationale, however, I contend that was already priced-in to (at least) the May 2022 number of $1,142. Further, the Company acknowledged that if I had not replaced my roof, the cost of my 2022 premium would have been $2,080, which is only a $140 increase over the $1,940 actual premium that I paid in 2021. That would seem to isolate the ~$450k "inflation of rebuild" cost driver to $150. When I point this out, Company says "but you put an expensive metal roof on, which increases the cost". However, the metal roof (which cost $42,000 only cost $20,000 more than a comparable asphalt roof - which I can demonstrate from bids).- *** billed my escrow an additional $331 and cannot provide support for that amount when requested. They promised a refund. What if I had not reviewed my escrow statement?- The Company dictates that I must have minimum $1,267,000 of dwelling coverage even though I and my lender both believe $1,013,600 would be adequate. The Company also dictates that I must have minimum other building coverage of $127,000 even though there are NO other buildings. *** also dictates that I must have personal prop coverage of $633k, which is at least 3x my actual risk. *** dictates that I carry $380k Loss of Use coverage - I think less is adequate.- DOUBLING my deductible from $5k to ~$12k would only save me $80 per year. Seems inconsistent.- Have spent over 4 hours on calls trying to resolve. I've spoken with *** (?), ***, and ***.

Read full review of Homesite Group Incorporated and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
V
V
V. Johns
,
Verified customer This complaint was posted by a verified customer. Learn more

Homesite and the company representative *** in no way displayed any good faith of honoring the policy agreed upon or the claim being filed. I was asked several specific questions when signing up for my home owners insurance and did ask for certain coverages to be added pertain to the age of certain areas of the dwelling. Upon eventually filing a claim, I discovered that the coverages discussed were not added on as agreed and in-fact lesser coverages were put in place. *** issued a payment for the claim at the most minimal cost, effort time involved. No professional ever inspected the damage, no photographs were reviewed, no documentation was ever made by any representative. In summary, I was not given the coverages asked for, I was undercut and undermined and Homesite in no way showed any interest or good faith to complete their obligations. I believe there are grounds to prove that this company is a racketeering scheme. In summary, I signed up for a policy with specific coverages being discussed and agreed upon. When a claim was filed, said coverages were "missing" but lesser coverages pertaining to the same conversation were added. Then I was issued payment and my claim was closed with no inspection, determination or professional even looking at my dwelling. The company simply filed paperwork in effort to appear to be honoring my policy, when in-fact nothing at all took place.

M
M
M. Gislason
,
Verified customer This complaint was posted by a verified customer. Learn more

I introduced a claim regarding my fence. This company offers 24 hrs responses. The first response I got was after several day stating they had tried to contact me using X number, that never mind, is not my number. I finally get a voice mail that supposedly gave me all the needed information. The voice mail was all cut off, plus the tone of voice and speed did mot help at all. Therefore, no information was easy to get from it. The procedure to follow had to be inferred because it was never explained to me. Long story short, I still have no idea if my claim will be covered, how much will the amount be, and who will receive the money, the contractors or myself.My HOA keeps contacting me regarding the repair of the fence, and I can't even give an estimate of the date because this company's adjusters think time is not an issue to consider. However, I don't remember any extra time to do my monthly payments.

C
C
C. O'Hara
,
Verified customer This complaint was posted by a verified customer. Learn more

I have had Homesite homeowners insurance for 9 years now. I have never filed a claim until November 2022 Claim# *** . I needed my roof and siding fixed due to hail damage. At first they were very professional and prompt. After about a month I couldn't get ahold of my adjuster and if I did he always said he was busy doing another claim and that he would call me once he got back to his office but he never does. My contractor has tried calling, emailing and texting our adjuster and he can't get ahold of anyone either. I called the 800 number for claims and even they couldn't get ahold of my adjuster to get him to call me back. My husband tried calling him, claims and his manager. No one answers their phone or returns calls. I have received one check for $2,887.48 so far. My contractor is still owed $21,825.51 before he will finish. It is now April and I am still fighting to get the last of the money owed to me from my claim.

T
T
T. Prosacco
,
Verified customer This complaint was posted by a verified customer. Learn more

I cancelled my home owners policy effective 12/1/2022 and they say have mailed a refund of nearly $2000 twice and I have still not received it. They are blaming the postal service so I asked them to send it to me certified or with a tracking number and they said no. It seems they are intentionally withholding my refund.

ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated Claim loss declared on 2/25/2022

Claim loss declared on 2/25/2022.Initial contact regarding claim 2/28/2022.Date of claim denial 4/28/2022.During the duration of the claim is when I was made aware that Progressive was not actually my insurance company as I had been under the impression. Progressive is who I had signed up through and the documents received had all been from Progressive. However, Homesite of the Midwest is listed as the underwriter. Trying to obtain a copy of the claim file has proven to be impossible as I am being told that Homesite cannot release that information as it is a "work product". I am also being told that I cannot appeal the decision that was made with the insurance company. I am being tossed between both companies trying to obtain the information and the claim is set to "private" so only certain employees can access the information. I had also reached out to the A+ *** listed on the policy and the representative there stated that she cannot access information on the claim due to an "inquiry " that has to be removed. The claim was denied given the following reasons: my fiance is not a named insured and my home was under construction and not occupied. During the initial application for insurance I was not notified that my fiance would not be one of the four people that I had been paying for and also I had stated that the home was going to be getting updated due to the age as I was just purchasing the house and I could not have occupied it before actually signing for it. Although my fiance had not stayed there as often as he had in the past he or myself was still there quite often in order to maintain the property as he was had been doing all of the updates himself. Trying to get everything done the proper way in dealing with permits, inspections, the pandemic, inflation of all prices while dealing with everything else that life has to give you has been extremely taxing in every way and these deceptive business practices do not help at all.

Read full review of Homesite Group Incorporated and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
C. Johnston
,
Verified customer This complaint was posted by a verified customer. Learn more

I have progressive Homeowners insurance and on 3 occasions in the last 3 years Ive filed a claim for hail damage to my roof, after hail storms struck my home. Each time the claim was denied stating that the roof was in good shape for its age. I had a private contractor come out and do an assessment with drone technology and submit a report to my insurance company. On all 3 occasions my insurance companys inspectors stated that my roof was not in need of major repairs. However, several months after my last denied claim, I received a letter stating that I had an unwarranted routineinspection and that the inspector stated that my dwelling roof was worn, has grandular loss and is in need of full replacement before the next renewal. I immediately contacted customer service about the letter and was informed that no such inspection was in the system and that it is uncommon for such an inspection to take place. This appears to be an apparent attempt by Progressive to not cover the roof repairs as covered under my insurance and force me to pay for a new roof or lose future coverage. What the inspection proves, however, is that my roof does need to be replaced after the hail storms caused damage to it. This inspection was done by a representative inspector of Progressive verifying this. I am attaching the inspection letter and screen shots of the previous claim dates. Im requesting that the business honor my claim based on the inspection results of the letter.

M
M
M. Hartmann
,
Verified customer This complaint was posted by a verified customer. Learn more

I filed a claim with them on 2/21/2023 because a storm here in California caused damage to my roof. It is now 42 days later and I am still trying to get my roof repaired. I emailed my assessor 8 times and I have had no response, his supervisor is rude and wont help. No one at the insurance company can tell me what my policy covers. I filed a complaint with the California department of Insurance to help resolve the matter. They paid me $31.26 and think that is an acceptable amount to replace and install 30+ concrete roof tiles.

N
N
N. Krajcik
,
Verified customer This complaint was posted by a verified customer. Learn more

Filed claim with Homesite 1/2023 for water leak in kitchen.The adjustors do not call back with updates. They do not state why there is a delay of service. Last update from *** on 3/29/23 was they were working on the claim. Left previous messages with supervisor, ***, while being polite there was now resolution or any type of timeline. There have been many phone calls from my contractor and myself. Their voicemails state a call back within 24 hours, that has never happened with any messages I have left. I only get a call back if I leave a message with a supervisor. I am only seeking a resolution and completing the claim. Thier lack of being proficient and caring about the customer is evidenced by their lack of communication and follow up with completing the claim in any reasonable timely manner.

E
E
E. Boyer
,
Verified customer This complaint was posted by a verified customer. Learn more

The year 2021 I switched Home owners Insurance companies, combining whit the company I have my car insurance with which is Progressive Insurance. Reason for the change, my prior Insurance company kept failing to pay for my property taxes. Before I switched to Progressive Insurance, I specifically confirmed with them Progressive that I won't have to deal with the issue. As Home owners warranty insurance in an addition which will cover items such as HVAC, washer dryer, hot water heater, garage and electrical issues that requires a licensed professional to come and repair due to regular wear and tear, Before I agreed to signing up I specifically asked to confirm this is the coverage I was signing up for. Based on the insurance agent they confirmed that's what I will be obtaining as an addition to my policy. A year and a half later Febuary-08-2023 my HVAC Heating malfunctioned and stopped working. I called Progressive up to have someone come out to check my HVAC unit, the agent *** told me that they don't have such a policy and that I would have to deal with that out of my own pocket. So I asked to speak to a manager, which manager never came to the phone, and never reached out to me. So I called the following business day to get some results, this time the Progressive agent told me they can't access my policy cause it was underwritten by Homesite. So they transferred me to Homesite the agent *** at Homesite stated they don't have such a policy. So after being transferred back to Progressive, spoke to a different the agent who states they do have a home warranty policy and that it would cost me an additional $50.00 on my policy! I told him, from my understanding when I switched and combined my Home owners insurance with car insurance, I specifically requested Home warranty which would cover the issues I'm having with my HVAC and was certain I was covered based the the agent that signed me up for the combine. It's April-*** with no results.

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated Homesite - via Geico - has insured our home since we moved here in November

Homesite - via Geico - has insured our home since we moved here in November . Didn't know it wasn't Geico until we filed a claim -- Geico sublets home insurance to Homesite, a company dead last in JD Power rankings. On June 10 we had a once-in-a-lifetime hail/rainstorm. Gutters filled to the top with hail, then 3 inches of rain fell within an hour. Water overwhelmed the gutters, which were filled with hail, dropped down instead of being carried away and entered one of the basement windows - above the foundation - flooding the basement. Homesite says this is ground water and that it is not covered. But Homesite's own definition of ground water is water below the surface of the ground. This was at ground level, not below it, and we provided the adjuster ample proof with pictures from during and after the storm. After the adjustor requested estimates from carpeting and drywall contractors we were given this decision 43 days after filing the claim. This followed the pattern set with the first part of the claim - the hail damage to our roof. We are the only house among more than 50 contracted by our roofer that is not getting an insured gutter replacement. Homesite calls the damage cosmetic. It also won't cover our deck needing to be resurfaced, even though that is also industry standard. When we purchased this policy we checked every replacement value option available. We always overinsure. Despite that, we were given "replacement value minus unrecoverable depreciation" on the roof, meaning Homesite will pay roughly half the cost. A six-word addendum to the policy stuck in the middle of 50 pages negates all the paragraphs in the policy that say we are getting full replacement value. It's a bad-faith bait-and-switch and fully inline with the terrible, unresponsive customer service provided throughout this process. We have $39,000 in damage, and we got a check for a little over $13,000. Homesite either squeaks through loopholes or flatly lies about damage.

Read full review of Homesite Group Incorporated and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
E
E
E. Schmeler
,
Verified customer This complaint was posted by a verified customer. Learn more

I have homeowners insurance through Progressive home by homesite. On March 3, 2023, a storm that contained extremely high wind came through Central ***. Damage to my roof occurred due to this storm. An insurance claim was file same day for the damages. I have received notice that my Insurance policy is not eligible for renew due to the condition of roof. Progressive hired someone to conduct an inspection of the damages on March 15, 2023. As the days go by, progressive has mysteriously not heard anything about the inspection that they set up themselves. Beginning April 1, 2023, I will no longer be covered on this insurance policy, and I will have a hard time getting another insurance company to cover my property due to the negligence of progressive insurance company. *** made calls to the claims adjuster and have not been able to speak with them because theyre busy. I requested to speak to a supervisor and waited a long time then the representative said that no one would pick up the phone and she had no explanation as to why.

W
W
W. Mosciski
,
Verified customer This complaint was posted by a verified customer. Learn more

Drainage system failed on Christmas causing water intrusion into our garage, we talked to Homesite, told them what happened, they left us hanging until MARCH. They finally send out an adjuster, then they tell us it's "ground water" and not covered. Couldn't tell us that back in December? We told them it was rain when we filed. Now I've got a serious mold issue because we were told we were going to be taken care of and were going to be able to hire a mold remediation company, but kept waiting and waiting to find out if we're covered or not. Had us digging moldy belongings out of the mess in the garage because they said they needed a list of it. Apparently that was a waste of my time as well. I tell them I want to speak to them about the issue, they send me back to the adjuster. Turns out guy didn't even work for them. I call Homesite back up, Person on the phone dances around my questions like his life depends on it, obviously they don't want anyone working for them giving me any information I could actually use. If they hadn't wasted my *** time I could have tried to take care of the mold myself before it got worse.

H
H
H. Cormier
,
Verified customer This complaint was posted by a verified customer. Learn more

This is in regards to the claim #*** that I filed with Homesite Insurance (home insurance division).Back on the 28th of December last year, I got an urgent call from one of my neighbors saying that my home was flooded with water from a broken water pipe and had incurred extensive damage. At the time, I was away from home, and I couldn't verify the extent of the damage, so I called Homesite Insurance (who I had a home insurance policy with at the time) to file a claim.A little after a month (on the 2nd of FEB 2023) the adjuster who was assigned to my case (***) called me directly and told me that my coverage was denied because I haven't taken full winterization measure. After the call, I waited for the official statement from the Homesite Insurance company (in the mail) detailing their conclusion on their investigation and providing full justifications. But almost after two months of waiting, I haven't gotten the official statement in the mail (About a week and a half after my conversation with my adjuster, I called their customer service center to check on the status of the mail and was told to wait some more). I would like to get the official statement (written) from Homesite mailed to my address as soon as possible so I can take further legal action regarding this matter.

R
R
R. Bayer
,
Verified customer This complaint was posted by a verified customer. Learn more

On 03/02/2023 my home received hail damage and I filed a claim. After the adjuster reviewed the drone pictures *** determined that only my roof was damaged and nothing else. I contacted her and advised her that there was lots of other damage and she advised me to take photos of all other damage including 2nd story and send them to her to review. Im 70 yrs old and not able to access all damage. She also advised me that damage to my vinyl siding as well as holes in my deck post lights were cosmetic in her opinion and not covered. She also said my shop building which was damaged as well and is leaking water inside when it rains is not covered either because hail dents in the roof are cosmetic and are not covered either. I then spoke with *** who is a supervisor and she agreed with *** decision. She also told me that their cameras that they took the pictures of the damage with could see an ant crawling on the roof. Why didnt it see the holes in the lights as well as other damage? Ive never been treated so rudely on the phone as I was with their customer service reps. Ive yet to receive a copy of this policy to review rather than taking their word for this lack of coverage. Homesite is the biggest scam of a company by hiding their lack of coverage in the fine print.

Is Homesite Group Incorporated Legit?

Homesite Group Incorporated earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Homesite Group Incorporated stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Homesite Group Incorporated's reputation as a trustworthy leader in their field. Customers can rely on Homesite Group Incorporated's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Homesite Group Incorporated. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Homesite Group Incorporated resolved 93% of 16 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

A long registered date for homesite.com can be seen as a positive aspect for Homesite Group Incorporated as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Homesite Group Incorporated's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Homesite.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Homesite Group Incorporated and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Homesite.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Homesite Group Incorporated.

However ComplaintsBoard has detected that:

  • If you purchased a website from Homesite Group Incorporated that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to Homesite Group Incorporated. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated 8/29/22 I received my renewal home insurance policy

8/29/22 I received my renewal home insurance policy. The insurance policy that was quoted to me was extremely high so I started looking for another provider. I was asked my another insurance company to provided me with my previous policy. After reviewing the renewal packet and public property information, the other agency discovered an error in the basement square footage of my house. The insurance agent setup my total square footage (living area) as *** and basement level square footage reporting as ***. My basement level is square footage is 913. On 8/30/22 I reached out to *** to inform them of this error that I discovered. I explained to them that this had been an error since the start of the policy 10 and I needed to be compensated for my overage charges. The woman on the phone said if there was an error that it would be corrected and I'd be compensated. She said it would take *** business days. No one contacted me after the 10 days, I received supposed corrections to the renewal policy and the prior year but not the start of the policy. The corrections that were made were still incorrect and not updated. 9/12/22 The Homesite agent (***'s underwriter) stated that Homesite couldn't retroactively make the correction back to the start of the policy that only *** could. I reached out to Geico and they stated Homesite had to make the correction. I informed the agent that Homesite referred me to them and at this point I needed to speak to a supervisor. The agent said she'd send a message to the supervisor and Homesite and I should receive a call back. I reached out a week later and was told a supervisor would escalate the issue to upper management. 9/30/22 I reached out to *** and was told that there was an independent investigation completed by *** Team. On 9/23/22 Executive Manager *** stated in note "the correction was made to the policy, but they werent able to retroactively adjust the square footage to the start of the policy".

Read full review of Homesite Group Incorporated and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
B. Rohan
,
Verified customer This complaint was posted by a verified customer. Learn more

I used Homesite to insure new home purchased at the end of 2022. In January 2022, I was informed that I would be cancelled in 30 days unless a few missing shingles were not fixed; the roof had 2nd layer and was not leaking due to this minor deficiency.Due to it being winter, it took 3 weeks to finally get a roofer up there safely. Upon submitting proof of repair per exact instructions (no zoomed in pictures), I was informed they had up to 10 days to respond (pushing me beyond the 30 day window). Their late response was that "pictures were not zoomed in and you are now cancelled until proof is submitted". This proof was also difficult to provide as it is still winter and still snowing, and still a 10 day response delay by Homesites. I finally was able to provide proof after a stressful period of not being insured.The result: I was uninsured for a period of time, and would be financially ruined if a loss had occured. This period of time was not caused by any delay by me. Proof was submitted per instructions within the allotted time. All delays were the multiple unreasonably long 10 day response time by Homesite, and the unreasonable request to risk a roofers life fixing a water-tight roof in the middle of winter. Unfortunately Homesite refuses to refund me for this period of time when they claim I was uninsured by them, stating that "coverage is retroactive and it will 'appear' as if I never lost coverage".This is not acceptable. I was told my insurance was cancelled between 2-26-23 and 3-14-23, and I expect a refund for this period of time that they claimed to incur no liability.

H
H
H. Kirlin
,
Verified customer This complaint was posted by a verified customer. Learn more

My insurance has blatantly refused to provide me a proper settlement to even begin to start repairs on my home.I have homesite by progressive and have learned that they are a subsidiary of American Family insurance.Thus far my insurance has violated my rights in general, discriminated against a disabled Marine Veteran, violated HIPPA laws, and breached contract.As a 100 percent disabled Marine Veteran I need housing while I await repairs that have yet to even start on my home to begin.The damage took place on December 24th. For the first month I was bounced around several seedy hotels. Then I was point blank told that it was costing to much and my benefits were going to run out if I stayed there.*** the company in charge of finding housing was then given permission to look for long term housing. Meanwhile it was advised that if I have a place to stay temporarily while they *** I should do so.I've been couch surfing and sleeping in my car since the beginning of February.It was only recently brought to my attention that my insurance had secretly reached back out to A.L.E. and had them stop searching for long term housing and never informed me.When confronted about the issue my insurance tried to say I could go home if it were such an issue.Water mitigation hasn't been done yet, the electricians still need to repair my breaker box, and I still have COPD among other injuries and conditions. My insurance hasn't even gotten their black mold test results back yet.I can only assume they are trying to force me back home to kill me.There is so much more but I'm running out of room to type. I was advised to try this before going to court as this would no longer be an option afterward.*** Large Loss Complex Claims Adjuster | Claims Homesite Insurance *** Cell Phone: *** Claim number: *** To clarify her email means American Family Insurance Company. AFICS.

ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I'm not sure if I'm filing the right place or not for this but my complaint is against Progressive Home powered by Homesite

I'm not sure if I'm filing the right place or not for this but my complaint is against Progressive Home powered by Homesite. My date of loss was 08/06/2022 and the claim was filed on 08/31/2022. I had an issue where the A/C unit drain pipe got clogged up and water backed up in the attic, which damaged the ceiling on the second floor, carpet and floors in my daughters room, the entire bathroom downstairs. Servepo was called out to dry out the floors and walls. They discovered mold in the ceiling upstairs and in my daughters carpet and hallway. They took out the ceiling and part of her wall, the carpet in her room closet and in her room, the hallway, and the entire bathroom was gutted including the floors. I called my insurance company to file a claim to get my home repaired. I was asked to get a quote which I did. I went to Georgia Floors Direct first, who quote almost $20,,000 just for the floors alone, I then received a quote from a contractor for $32,600 to do the entire job. The adjuster sent me a payment for $4334. I emailed her and she told me how did they come up with there cost? I was upset at this moment and respondent back and she didn't respond back anymore. After calling for weeks, I was giving a new adjuster who assured me she would get this taken care of. She sent another field adjuster out to see if the flooring was one floor. He came out and said yes they would have to replace the entire floors. Then she sent out another contractor to do a comparison quote. He never sent in his estimate. So I was asked to send in another quote which I did and the quote was $33,700. The adjuster still refused to pay that amount and sent me a payment for a little over $8500. I'm a disabled veteran and I've been living in hazardous conditions for over 7 months now. I can't use my bathroom downstairs. My stress level has gone through the roof and I just want to get my home repaired. I've been giving the runaround since September and I'm tired and I'm about to lose it.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I have two claims with Homesite/AFICS **** PLUMBING *** WIND01004577379

I have two claims with Homesite/AFICS *** PLUMBING *** WIND01004577379. This started in April 5th 2022, from the beginning they refused to send a mitigation company and driving away company I would bring which prevented the home from being mitigated. They refused to provide the coverage offered under all lines of coverage. To Present the claim was transferred to large loss *** and *** which *** was recently no longer with the company interestingly I have submitted them the estimates for the kitchen of light kinding quality what the coverage allows I have sent them two bids for the siding and the roof for replacement of like kind and quality I have sent them the inventory for over months now they have refused under both claims to pay it they send frivolous letters one minute they say they are not Privy to inventory one minute they pay inventory one minute they have now through their council stated that the inventory has not suffered direct loss which accordance with the law direct physical loss is when something alters the product immediately preceding the loss they won't pay any of my inventory my whole home was destroyed and all of my inventory over $100,000 has been destroyed and they won't pay for anything they even advise me to dispose of everything while they were refusing to send a mitigation company now they've also claimed duties after loss have been breached because we to sit interview which nobody would when it hasn't been made reasonable we just remodeled our home before this happened furthermore they have not met the condition of reasonable pursuant to the terms of the agreement as well as they refuse to respond to any correspondence or anything they keep saying we need ample time it doesn't take months to provide coverage when it's allotted and it's there it's a contractual agreement now they will not take any phone calls or have any meetings that were scheduled because they said we went to social media they ran off every mitiga

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I live in *** and own a property in *** for which I have Homesite by Progressive homeowners insurance

I live in *** and own a property in *** for which I have Homesite by Progressive homeowners insurance. I was told by my tenant that there had been storm damage to the roof in March 2022. I filed a claim through Homesite. After the man inspected the roof, he called me and said there was extensive damage and the whole roof would need to be replaced. A few days later my adjuster, ***, called and told me the report showed the damage wasnt enough to cover my $1500 deductible and that theyd only seen 6 shingles that needed to be replaced. I told him what the inspector told me and he said hed just learned at some class he took that contractors will always say there is more damage than there truly is. Im not sure why he said this because the inspector works for Homesite? He said hed close the claim but if I found more damage I could always open it back . *** the meantime I had a roofing company get me an estimate on fixing the damage which came back at around $10,000. I called to open the claim back up and sent the estimate. I only spoke to *** one more time because he would not ever follow up with me. I spoke with Eds manager *** as well as 2 or 3 other associates. The second inspection took about a month to be done for some reason. Again, I was NEVER informed of anything regarding the process unless I called and would have to leave a message for someone to call me back. They usually did not. Finally, at the end of August I called and was informed again that the damage was not enough to cover my deductible. Ive since had another roofer come and give an estimate of $5,170. I have not received any documents regarding my claim including inspection reports or denial letters. The only notice Ive been given has been over the phone after I made the phone call. I called the claims department yesterday and the man said he didnt see anything in the notes on my claim. This is BEYOND unprofessional and definitely needs to be handled immediately.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated In June 2022, I initiated a claim with Homesite Insurance for hail damage to my roof

In June 2022, I initiated a claim with Homesite Insurance for hail damage to my roof. Regrettably, Adjuster #1 exhibited a lack of accountability and poor communication skills. Despite having been informed that a check was due to be dispatched, we did not receive it. Moreover, the sum proposed for the entire roof replacement was grossly inadequate. Nevertheless, we endeavored to identify contractors that were in line with the replacement valuation. Ultimately, we chose TruGuard, a highly rated contractor, whose estimate was *** times more than the original appraisal by Homesite, yet in-line with current up-to-date codes. However, Adjuster #1 failed to respond to our inquiries. We were subsequently assigned Adjuster #2, who, unfortunately, did not make contact. However, Adjuster #3 reached out to request a detailed and itemized replacement cost estimate from the contractor. The contractor provided the requested information, which Adjuster #3 then claimed we had already received a check for from Adjuster #1. However, this was not the case, and upon our insistence, a new check was sent. Unfortunately, Adjuster #3 ceased communication until Adjuster #4 took over the claim. Adjuster #4 has since provided more attentive and present service. However, Homesite asserted that our submitted documentation was not precisely what they were looking for, and we subsequently provided additional itemized documentation to address the differences between their appraisal and the contractor's cost. In a recent email, Adjuster #4 stated that the cost was too high, and Homesite had overpaid for the roof's cost. When we spoke on the phone to discuss this email, Adjuster #4 suggested that the claim process had been going on too long and that we needed to decide quickly whether to accept the contractor. We politely reminded Adjuster #4 that the delay lay squarely on Homesite's shoulders, owing to their inability to assign the correct employees to this claim and a lack of follow-through.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I got a phone quote from Homesite Insurance for Home insurance policy through Geico for $2587 on [protected] and I told Homesite to cancel my

I got a phone quote from Homesite Insurance for Home insurance policy through Geico for $2587 on [protected] and I told Homesite to cancel my renewal from Liberty Mutual since, they found me a better rateand my premium was paid through my mortgage escrow account. I was told they will send someone to inspect my home. My current policy renewal was on 2-24-23 by Liberty Mutual, it was higher than last year, so my reason for shopping around. Home inspection was done by *** for Homesite on February 8th. I did not hear from Homesite until February 27th when I got a bill in the post mail that I have a balance due of $828. I immediately called Homesite, they said the inspector valued my home at $925,000 from the previous quote of $634,000. I told the person that amount was exaggerated in my opinion because I know what the current market price of my home is. I expressed my dissatisfaction, because I was not informed of their change in price increase from their original quote. No one contacted my via phone, nor email nor postmail,because I would have stayed with my current policyof $3037. Now homesite policy has come to $3415. The phone rep said "my policy documents were posted". I asked her how come I did get the documents, but I received their bill. I asked her to see if she can reinstate my cancelled Liberty Mutual policy, because it's only been 3 days past. She said they could not that I will have to get a new quote, she quoted me approximately $4000 for a Liberty Mutual policy. I asked to speak to someone who can resolve the issue of the extra bill. They transferred me to someone, she also said there's nothing she can do. I told her that I was not made aware of the increase, we got disconnected. I called back the next morning on Feb 28th to ***, to see if they can help me resolve the issue. The person I spoke with said "I see you were on the phone for quite sometime yesterday and they could not find anyother policy, so there's nothing she can do" I ask email of new po

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I have two pending claims with Homesite a Plumbing Claim *** & Chimney Claim they have assigned a TPA *** to handle the claim which

I have two pending claims with Homesite a Plumbing Claim *** & Chimney Claim they have assigned a TPA *** to handle the claim which has continuously engaged in deceptive and fraudulent business practices, they have commited bad faith in accordance with the laws governing Insurers in the Commonwealth Of ***, Homesite has their TPA aid and abet them in illegal activity. They refused for over a week when they claim occurred April 5 to send a mitigation company they refused Loss Of Use Coverage-D until they get medical records which is not in the Policy verbiage and violates the *** Law. They have run off every mitigation company I find by giving unrealistic demands. They sent the Claim to SIU in which *** Maroon Discriminated Joint Policy Holder Mam several times which is *** discrimination under the Fair Housing Act the adjuster then stated he was removed then weeks later recanted that, and continues to say has no idea who referred it to them and says "management" for any question, it was sent to a seperate company that fraudulently misrepresented themselves as AFICS and on authorized recording admitted to that it was a lie, so the person determining factual is a liar and they are not specialized in determining loss to inventory. The *** was to be replaced they sent ***i whom sent a report the adjuster refused to send someone else had too, then she sent it to the Independent Field Adjuster to lower that report to Twelve Thousand and then had to beg for the correct payout. The inventory to date has not been paid they refuse to pay under the policy, previous adjuster stated to dispose of water damaged content now they have changed course this continues over and over with the bad faith and fraud and deceptive business practices. The Claims Manager placed us under duress and demanded we get a mitigation team on their deadline or go back to the unlivable home. In the beginning we were forced to get sick and live in the house with Mold and water

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated Jan 2023 I filed a claim after I noticed water stains on the ceiling in my garage

Jan 2023 I filed a claim after I noticed water stains on the ceiling in my garage. Walking around the house I noticed damage to the roof elsewhere as a storm had passed thru earlier.1. On 6 Jan the adjuster, ***, called me to discuss my claim. It was listed as water/plumbing which was wrong as i have no plumbing in my attic. I explained the roof damage and said I would like someone to come inspect. He stated there were no filed teams in the area. That's not my problem, it is the company's problem. I pay thousands of $ for a service, you figure out how to provide it. So the adjuster stated he wanted me to climb on the roof and take photos and text them to him so he could do a desk adjustment! I was like, are you serious? I am physically capable of doing it but am not a roofing expert, and said I will send pictures but I want a roofing expert to come inspect. He pushed back but I insisted, to which he finally agreed.2. After multiple attempts a roof inspection was completed by a drone company. I spoke to the man who flew the drone and asked what he knew about roofs. He said not a thing, he flies drones and takes pictures for a living. So basically they sent a photographer to take pictures of my roof and property. The photos were viewed by the adjuster in Illinois and he determined the state of my roof that way. No professional expertise involved. 3. The adjuster called on 1 Feb and stated damage was assessed and shingles on the back of the house and the garage ceiling need fixed. Conveniently it was below the *** deductible. I asked about the roof that is leaking which caused water damage and he said there is no proof of that. He has pictures of water stains on the ceiling. He tried to tell me that its common for water to be blown in ridge caps which isn't true. After going back and forth he told me to have my contractor assess the damage they see and submit pictures and estimate to him. That has been done. He refuses to answer me or the contractor. He lied!

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated On 6/28/2022 at 3:27 PM I received a email from progressive about a insurance quote/policy that I was listed as a driver

On 6/28/2022 at 3:27 PM I received a email from progressive about a insurance quote/policy that I was listed as a driver. I did not initiate this insurance quote and do not want to do business with this company. The quote number is ***. This was for a auto insurance and a renters insurance policy. At no time did I initiate or request to do business with this company; nor would I. This quote was started by my wife who I am LEGALLY SEPERATED from. She used false information to obtain this policy because her last name is not "***. but this is the name she used. Second we are LEGALLY SEPERATED", and at no time did I authorize her or anybody else to do open a insurance policy with my name as a driver. I don't even live in *** where she attempted to open this policy. She does not even have a drivers license, and that is why she tried to list me as a driver. I tried calling progressive on 6/29/2022 and the person who I spoke to was no help at all. She tried to tell me that I had no rights to cancel any such policy or quote that had my name on it, She also said that that it was okay for *** to open a policy with my name on it. I am a consumer and this person tried to tell me that my wife who I am LEGALLY SEPERATED from had the right to open a policy with my name on it, but I had no rights to cancel this policy/quote, Last time I checked I as consumer have every right to choose what businesses I want to do business with. I asked to speak to this persons manager who told me after a lot of fighting with him that he would cancel this quote/policy. I left this call thinking that everything was taken care of, but it was not. I continued to get emails from this company about this quote/policy. Last night on 7/05/2022 I called this company again and they did not help me at all. I was sick and tired of this and told the representative who said there name was *** that I would file a complaint against them if they did not help, but they still refused.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated I filed a claim with my home insurance provider on 6/27/22 after the water and sewer lines in my second-story bathroom leaked, causing water

I filed a claim with my home insurance provider on 6/27/22 after the water and sewer lines in my second-story bathroom leaked, causing water damage to the bathroom they supported and the walls and home directly below. During the claim, I explained that I was having a hard time finding a contractor to move forward with helping us rebuild, and the representative, *** instructed me to move forward with "putting your life back together" and send him photos of the bathroom. *** sent me an email on 6/28/22; I responded with pictures but didn't hear back from anyone at Homesite until 7/19/22 after several attempts to get a response. On 7/19, I connected with ***, who told me she was my new point of contact and that an on-site inspection would be required. I informed her that the bathroom was already under repair from the damages that occurred nearly one month prior and that *** had instructed me to move forward. She told me to re-send the documentation, and I did. I did not receive a response from Deliala after this. Later, between 7/19/22 and 7/20/22, I was called by *** of AFICS/Homesite, who told me she was now my point of contact and that she still had not seen any documentation about my case despite having sent the photos four times. Later on 7/20/22, *** Lentzko, a third-party contractor, contacted me to inspect the bathroom. I explained the timeline of events, the damages, and the repairs that had taken place thus far. He again asked me for documentation. I sent them the same day, around 3:30 pm. Nearly two business days later, on 7/21/22, *** responded to tell me she had the photos and would review them. It wasn't until August 1, 2022, eleven days later, that I heard from *** again after I emailed asking her what the status of my claim was. She told me she didn't see the damage (despite my bathroom being torn open and the pipes damaged). I have not heard back but did escalate to Supervisor ***.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated My name is ***, I have a policy with Progressive Insurance in which they are merged with American Family Insurance/ home site which

My name is ***, I have a policy with Progressive Insurance in which they are merged with American Family Insurance/ home site which was the underwriter of Progressive Insurance. I had put in a claim March 13th 2022, and my case is still been going on as of today in which I done everything that was required and I done examination of in July *** the runaround with his name is *** and he tells me multiple of things in which he told me they were reviewing my case my transcripts and which later he came back and said that they are still waiting for the transcripts so if he telling me multiple of things which is incorrect to me he's not credible to tell me the truth about my case. I am still paying insurance with them as I told him if something happened right now they would take me through the same process and which it would be a delay in this day and time. I reach out to the managers of the managers they do not respond they go accordingly to what the adjuster has to say and I did not know when I sign up for Progressive Insurance that American Family Insurance claim adjusters will be handling my case. I think the public as well as the people who have signed up with Progressive Insurance should know that American Family Insurance will be handling today claim. Because if a a person have a problem with American Family Insurance and they are running from them and then they sign up with Progressive they need to be aware that they are the same person. So I am getting treated unfairly by bad faith payments towards my claim. They are steady telling me they are waiting on the transcripts from their attorneys but I received those transcripts long before they did so why are they waiting for the transcripts from the attorney that they had hired and I get them first. Once the transcripts are receiving by the attorney I supposed to get called in by the attorney to review the transcript and and correct any missed screwed or misspell or typo words on a spreadsheet and then after I review that and write all the words that was misconstrued then I sign off on it and then they turn it into the insurance company. That did not take place they just disregard me because I did not wave my rights to do so to as if they can just turn it in without my reviewing. But I will send the copy by their attorney but not to return it to them but just to have as a copy. In which they supposed to go through the proper channels of letting me review the transcript and correct it and then put my signature on it to say it's official. They are violating my due process of having the chance to participate in the correct proceedings of this case according to how it's supposed to go with the completion of the examination of the oath

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Homesite Group Incorporated This company is fraudulently claiming to be *** and ***

This company is fraudulently claiming to be *** and ***. I accessed the site via a "***" link (They even have *** on there! :) It looked different from the *** auto insurance site but I figured that they subcontracted with assurant so it may be a different site. Im an Emergency room RN, and I will admit that I was tired while purchasing the policy after work but I did nore and then explain away some red flags. They did not require a login and password but i stay signed in to sites with ***, so not alarming. The policy was listed as 165$ for a year and i figured that was about what I paid in previous years. Maybe a little more but property values are rapidly increasing, so I took it in stride. The "renters insurance" was homeowners under a renters category so I thought "Maybe this is just how *** does it as I just changed my insurance to *** in December and my old renters policy was through ***. I was directed to to enter my payment info. Weird in hindsight because *** has my payment on file for auto w/d. I entered my info and was instructed to click next to see my discount for bundling auto and renters insurance. I was billed at that point. I thought, whatever ill read my policy when it's emailed and I figure this out. I got a policy change email from ***. When I sat down to look at it today, its just a safe driving discount. No mention of renters anywhere in my online info, no email with my policy info. So I checked my bank statement and found that I got scammed by this company only because I *** searched the phone number. The charge was just named" homeowners insurance". No business name. I will be happy to do whatever I can to prevent this from happening to others. I dont like losing money, I work very hard for my income. This year has been very hard...for everyone. I'm lucky in that I afford to lose this money and I scheduled this policy to begin 2 weeks prior to my old policy's completion so my renters insurance hasn't lapsed. There are so many people in this country who absolutely cannot afford to lose 20 dollars right now, never mind 160. Lapsed renters insurance can lead to eviction. Im sure there are many people who are walking a very fine line to stay in an apartment right now and lapsed insurance might be the managements reason to remove them and in favor of a renter who can pqy rent consistently without issue. Im really upset that there are entities/individuals who are willing to steal from people indiscriminately. Id like the opportunity to let this entity know exactly how they may be impacting people. The elderly, people who can't feed their children right now, people who are already suffering, struggling and just trying to make it through another day without the repo people coming for the car used to take their 5 year old to chemo appts 3 towns away. It's just really disheartening to see cruelty and/or total disregard for other human beings. Id rather be allowed to talk to any/everyone involved in this than receive a refund. Ideally I'd like the money they stole too.

Read full review of Homesite Group Incorporated
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Homesite Group Incorporated has left an official reply on this complaint.

Homesite Group Incorporated Homesite sent a contractor Serv Pro of *** who destroyed our home

Homesite sent a contractor Serv Pro of *** who destroyed our home. Homesite is not going after them for the damages they caused. I asked for a new adjuster and got ***, claims adjuster. He sent out a different contractor Tiny *** project mgr. from The *** to preform a scope of work The ***. of ***. He discovered that the contractor, Serv Promleft water under the floors and that black mold was present. I would have to leave immediately. If you call and ask them for the scope of work they preformed they will say they didnt provide one. They took some of the kitchen cabinets out and built a reinforcement for the countertop that wasnt salvageable. They did work with out my consent so they are denying. Also, someone.needs to contact the *** that handles license for contractors because Serv pros license had lapsed and The a restoration Cleanup Cos /Tiny *** Lic was limited due to a complaint. Serv Pros lic check wont show that now because if you pay you lapse your coverage and pay it later its reinstated back to the date it lapsed. I hire someone who *** seems to like and respond well to. With me I feel intimidated, and Infeel that he doesnt have my back. If he did he wouldnt have sent the checks to the contractor, he wouldnt have cut such huge checks, more than 10%, he wouldve helped me get the money back. Alltek restoration *** and now Oakley *** is a very sure of himself Godly changed man. He cares about himself and he doesnt care about his customers . He cant. He has no empathy. He was paid *** to ***. Didnt finish, paid ***. To begin repairs, didnt do any repairs. *** merely suggested that ***, no his son *** and Friend could help me pack out I didnt know alltek was wanting ***. To do it. His son takes pictures of my daughters dollhouse tiny toys. Not all of the contents. I did more than he. I get a call from *** , inasknhim about his scope of work contents fee he wants too much. I thought that the pack out was part of the repairs . He said no sorry. I call my adjuster and we converse He says its in my best interest to handle my personal property. Take pics, clean, move, store, and move back its up to me if I want to hire him to help or what I want to pay him. This is conveyed on our three way conf call. He is not handling my contents. Info to the house to see whats going on and nothing was packed. Everything was in the ground . I immediately send *** a text with pictures asking what the h*** is going on? I call him , what the h*** is going on? He says this isnt how we normally do it. He also feels that became ? that in our meeting with my adjuster *** conference 3 way call that hey ithe also had time he he had an accident and broke his collarbone couldnt move, and having a grand baby for the 1st time this will dely for 3-4 months. He wont show his face. Ive never met him before. He says he deserves ***. For the few pictures he took and that he has overhead. The he ignored me. I dont trust him and I gave him another opportunity to do the repairs and he refused. The *** investigation is going on, the bond co *** is waiting to see what the *** is going to . *** write that *** did a though job with the pictures. Are you kidding me. He responds better to a male. Help me. Homesite should help me . Not make this difficult . They sent my mortgage servicer money that they wont release .also, *** doesnt know the laws and protections. This is homesitrs relocation co. I find the apartment, I agree to *** he advertised *** fully furnished. I didnt want that. Once he found out I was desperate and ins was involved he went around me and talked them into *** more a month. The ad said laundry in unit. No laundry. It wasnt even habitable . After ale moved furniture in the landlord wasnt even present for a walk through he knew the toilet was broken and told me I could change it out. I couldnt because it says I need written permission from him. Never got it. When lease was ending I told him to lower it and last minute he asks for another security dep when ale and *** said to hold onto it. He kicked us out threatened us with the police and ale said i as to go when I asked to stay for 8 weeks so kids could finish school he wouldnt even do that because he thought he could get more money. We slept in our car. My sons feet in the trunk and our car on the roof of the car, and we stayed here and there 30 miles driving them to and from school. I then have to lick into a lease , and another. Using up ale money, , my car is stolen from the driveway totalled . *** hurdle, my friend dies trying to help me I get raped the next day and my home gets looted.

Read full review of Homesite Group Incorporated
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Homesite Group Incorporated

Screenshot Homesite Group Incorporated
Homesite Group Incorporated is a leading provider of home insurance policies and related services in the United States. The company was founded in 1997 and has since grown to become one of the most trusted names in the industry. Homesite.com is the company's online platform that allows customers to purchase and manage their policies, file claims, and access a range of other resources.

One of the key strengths of Homesite Group Incorporated is its commitment to customer service. The company has a team of experienced professionals who are dedicated to helping customers find the right insurance coverage for their needs. Whether it's a first-time homebuyer or a seasoned homeowner, Homesite.com offers a range of policies that can be customized to meet individual needs and budgets.

In addition to its core insurance products, Homesite.com also offers a range of value-added services that can help customers protect their homes and belongings. These include home security systems, water leak detection devices, and identity theft protection services. By offering these services, Homesite Group Incorporated is able to provide a comprehensive solution for homeowners who want to protect their homes and their families.

Another key advantage of Homesite.com is its user-friendly platform. The website is designed to be easy to navigate, with clear and concise information about policies, coverage options, and pricing. Customers can quickly and easily get a quote, purchase a policy, and manage their account online. The website also offers a range of educational resources, including articles and videos, to help customers better understand their insurance options.

Overall, Homesite Group Incorporated is a trusted and reliable provider of home insurance policies and related services. With its commitment to customer service, comprehensive coverage options, and user-friendly platform, Homesite.com is a great choice for homeowners who want to protect their homes and their families.

Overview of Homesite Group Incorporated complaint handling

Homesite Group Incorporated reviews first appeared on Complaints Board on May 17, 2023. The latest review I regret buying their policy, should have done my homework before ***** told me to go for it was posted on Jun 17, 2023. The latest complaint Failure to honor agreement and abuse of "inflation" when setting pricing was resolved on Jun 17, 2023. Homesite Group Incorporated has an average consumer rating of 5 stars from 25 reviews. Homesite Group Incorporated has resolved 15 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
19 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Homesite Group Incorporated Contacts

  2. Homesite Group Incorporated phone numbers
    +1 (800) 466-3748
    +1 (800) 466-3748
    Click up if you have successfully reached Homesite Group Incorporated by calling +1 (800) 466-3748 phone number 0 0 users reported that they have successfully reached Homesite Group Incorporated by calling +1 (800) 466-3748 phone number Click down if you have unsuccessfully reached Homesite Group Incorporated by calling +1 (800) 466-3748 phone number 0 0 users reported that they have UNsuccessfully reached Homesite Group Incorporated by calling +1 (800) 466-3748 phone number
    +1 (617) 832-1325
    +1 (617) 832-1325
    Click up if you have successfully reached Homesite Group Incorporated by calling +1 (617) 832-1325 phone number 0 0 users reported that they have successfully reached Homesite Group Incorporated by calling +1 (617) 832-1325 phone number Click down if you have unsuccessfully reached Homesite Group Incorporated by calling +1 (617) 832-1325 phone number 0 0 users reported that they have UNsuccessfully reached Homesite Group Incorporated by calling +1 (617) 832-1325 phone number
    Vp Human Resources
  3. Homesite Group Incorporated emails
  4. Homesite Group Incorporated address
    1 Federal St Fl 4, Boston, Massachusetts, 02110-2003, United States
  5. Homesite Group Incorporated social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Homesite Group Incorporated Category
Homesite Group Incorporated is ranked 55 among 462 companies in the Insurance Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.