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2-10 Home Buyers Warranty [HBW] Customer Service

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2-10 Home Buyers Warranty Inc.

13900 E Harvard Ave.
Aurora
Colorado
United States - 80014-2324

Customer Support Phone Numbers

+1 800 743 4210(Homeowners / Renewals) 1 0
+1 800 775 4736(Homeowners / Request Service) 1 0
+1 877 777 1344(Builders / New Construction) 2 0
+1 800 488 8844(Builder Member Warranty Inquiries) 1 0
+1 800 795 9595(Real Estate Professional Inquiries) 1 0
+1 888 886 4802(Service Contractor Inquiries) 1 0
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2-10 Home Buyers Warranty [HBW] Complaints & Reviews

2-10 Home Buyers Warranty [HBW] / microwave

Vi
Vicroria on Oct 2, 2018

Alex in Denver asked me to measure where my microwave goes to ensure they replace with the correct product. I told him I'm not a contractor and I will not measure anything as I've already paid a contractor they sent $80. The warranty company should be communicating with the contractor and...

2-10 Home Buyers Warranty [HBW] / hvac not working

Da
Daes on Jul 18, 2018

Stay clear on this company. They will do what ever it takes to not get your AC fixed in a timely manner. Called on 6/22/18 about ac not cooling, which was a Thursday and the heat was upper 90's. The first contractor couldn't come out for 2 weeks. Called and told the to find another. They...

2-10 Home Buyers Warranty [HBW] / service calls

Sh
Shawashraf on Apr 26, 2018

Filed two claims with 2-10 home warranty company .Techs troubleshoot the problems and recommended follow up visit with extensive repair. Purchasing called to look for replacement appliance. Got a nasty call from customer service that they are rejecting both of claims because it may be...

2-10 Home Buyers Warranty [HBW] / extremely poor customer service not to mention product

Ri
rippedoffintx on Feb 6, 2018

I have 3 contracts with 2-10 and I am a referral partner! I will not renew any of my contracts with 2-10. My hvac burned up on 01/15/2018. I have had to call them multiple times. Today deanna told me she doesn't know how I fell through the cracks but she would get someone on it tomorrow...

2-10 Home Warranty / customer service

Sn
Sneha7861 on Jan 16, 2018

I recently moved, so we got this home warranty for our home. The first time I used it I have had the worst experience of my life. My gas stove top was not working, so I submitted an order and they sent a man through a business. I was getting emails with updates on when the man was coming. He...

2-10 Home Warranty / failure to fulfill contractual obligations. failure to follow through on service requests. general poor customer service.

Em
Emily Millsap on Sep 17, 2017

Had two service requests on furnace not heating/making terrible noises. Contractor was sent to repair. Noise never went away. When my usual heating and Air guy came out for spring service he CONDEMNED the furnace. Said it wasn't safe to use. Shut it down and write up a report on it. So- I...

2-10 Home Warranty / Warranty coverage

La
Laura Fritz on Nov 21, 2016

If I were writing this a week ago. I would have given this company 5 stars. Today if I could give them negative stars, I would. My husband and I have been with 2-10 for 16 years, with top-of-the-line all-inclusive coverage, and have recommended many friends to them. Today we found out we...

2-10 Buyers Home Warranty / Service contract

Jo
Josephine Buchanan on Nov 14, 2016

On sunday I opened two claims with this company. The first was plumbing which consisted of pipes that cracked and the motor in our bathtub whirlpool spa not operating. At the time of the complaint we had no water and I told them this and they said they would put it in as an emergency which...

2-10 Buyers Home Warranty / New home one year workmanship warranty - flooring

Ka
Kathy Folcik on Aug 24, 2016

2-10 has not been able to resolve a workmanship complaint with a builder. Imagine this. Builder hands out this warranty at closing. We have a real problem with installation of living room, kitchen and dining room. These rooms have bumps and waves. Installers who contract with the builder...

2-10 Homebuyers Warranty / Fridge/AC Unit/Plumbing Issue

Re
Reviewer65939 on Oct 5, 2015

My warranty began April 2015 and I have had 3 fairly big issues arise in my new home. A/C unit went out 3 different occasions and after 2-10 Contractors did not get it fixed, I hired my own contractor and submitted a claim for $165 to be reimbursed that I am still told is being...

2-10 Homebuyers Warranty / AC Unit

Re
Reviewer38206 on Aug 27, 2015

We bought our house February 27, 2015. Our AC starting having trouble in June. Now again in August. We 2-10 home warranty and they sent a contractor to our home. The compressor went bad. We are now week 3 waiting for our AC unit to be fixed. After many phone calls to 2-10 home warranty they keep saying 5-7 business days.

2-10 Homebuyers Warranty / Hot Water Tank- denied claim

Ja
Jamie F. on May 1, 2015

May 1 2015 Jamie F. Don't waste your time or money. I had the 2-10 home buyers warranty from 2014. I was denied a claim for my heater. I had no heat in Jan. and on the weekend, so I called a contractor on my own because they don't come out on the weekend. The filter had to be...

2-10 Home Warranty / A/C Service

4h
4HonestBusiness on Sep 11, 2014

I have had 2-10 coverage for 8 years with first year provided by new builder. I never had a service call until my a/c stopped cooling. The first contractor, J-Tech, came out and said nothing was wrong with the system, but no cool air. Another call to 2-10 and another contractor sent out...

2-10 Homebuyers Warranty / non payment

Da
david222 on Jul 30, 2014

by far the worst company I have ever dealt with. Customer service friendly but inept. Took 3 months to get reimbursed (haven't actually seen the check but they say it is on the way. I would steer clear of these guys, very long hold times, no one has email and hard to talk to the same...

2-10 Buyers Home Warranty / Service

Kh
KHench on Jul 3, 2014

Warranty is worthless. Most complaints are not being able to have warranty cover issue. My issue is that never have any one in my service area to respond to my claims. Had claims on the stove no representative in their system..Had a claim on my AC same thing no representative in my area...

2-10 Home Warranty / Failure to Honor

Ac
AChas on Sep 20, 2013

Filed a claim with 2-10 under structural defect warranty. The foundation on the house is failing...doors jammed, walls/ceiling cracked, nails popping, floor and counters tilting. They sent out an engineer (after I paid $250 to file the complaint) and his rept. said it was "normal" and did...

2-10 Home Buyers Resale Warranty Corporation / Denial of Coverage

Da
DaNew on Jul 28, 2012

2-10 did not answer my call on a Saturday Morning. I then call a furnace repair company as my home was 52 degrees, and at the time my child was 13 months old. After my furnace was repaired that day, I called 2-10 on Monday morning - and they answered. They instructed me to file a written...

2-10 Home Warranty / not meeting terms of warranty

Ho

It has been three weeks without heat or air conditioning. The contractor told me they could have had the problem fixed the first day they were here, but because of the warranty policies we have had to wait for approvals and parts shipped direct from 2-10. When I called to complain the...

2-10 Home Warranty / Failure to provide timely Service based upon their own Warranty Service Agreement

Mi
Mislead in Georgia on Aug 5, 2011

This complaint against 2-10 Home Warranty Company is for the following reasons: failure to enlist reliable sub-contractors to perform maintenance repairs in a timely manner; failure of 2-10 warranty employers to follow-up and monitor services provided; and failure of the company to provide...

2-10 Home Warranty / STAY CLEAR!!!!

Ni
nikki30 on Jul 25, 2011

PLEASE SAVE YOUR SELF TIME AND MONEY AND STAY AWAY FROM THIS HOME WARRANTY COMPANY! I have went majority of summer with NO AC! First claim on my Central unit was submitted winter of 2010, heat went out. summer of 2011 air went out! the company insisted on repairing 30 year unit! finally...